Purplepass Ticketing Features

Purplepass Ticketing

COVID19 Ready - Contactless ticketing and live streaming

4.88/5 (156 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Artist Management
Attendance Management
Attendee Management
Attendee Segmentation
Badge Printing
Barcode / Ticket Scanning
CRM
Concessions Management
Confirmation/Reminders
Contact Management
Contract/License Management
Credential Management
Credit Card Processing
Customer Data Management
Customer Database
Customizable Branding
Data Import/Export
Data Synchronization
Discount Management
Electronic Payments
Email Management
Email Marketing
Employee Management
Event Calendar
Event Management
Event Scheduling
Event Ticketing
Event Tracking
Exhibit/Vendor Management
For Film Festivals
For Music Festivals
Guest Accreditation
Guest List Management
Guest List Search
Kiosk Ticketing
Lead Capture
Marketing Automation
Membership Management
Mobile Access
Mobile Ticketing
Multi-Event
Online Payments
Online Registration
Online Ticketing
Onsite Ticketing
Payment Processing
Point of Sale (POS)
Print-at-Home
Promotions Management
QR Codes
Registration Management
Reporting/Analytics
Reserved Seating
Season Tickets
Seating Map
Social Media Integration
Social Promotion
Staff Scheduling
Support Ticket Management
Surveys & Feedback
Ticket Reservations
Ticketing
Transportation Management
Vendor Management
Volunteer Management
Wait List Management
Website Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Artist Management
Attendance Management
Attendee Management
Attendee Segmentation
Badge Printing
Barcode / Ticket Scanning
CRM
Concessions Management
Confirmation/Reminders
Contact Management
Contract/License Management
Credential Management
Credit Card Processing
Customer Data Management
Customer Database
Customizable Branding
Data Import/Export
Data Synchronization
Discount Management
Electronic Payments
Email Management
Email Marketing
Employee Management
Event Calendar
Event Management
Event Scheduling
Event Ticketing
Event Tracking
Exhibit/Vendor Management
For Film Festivals
For Music Festivals
Guest Accreditation
Guest List Management
Guest List Search
Kiosk Ticketing
Lead Capture
Marketing Automation
Membership Management
Mobile Access
Mobile Ticketing
Multi-Event
Online Payments
Online Registration
Online Ticketing
Onsite Ticketing
Payment Processing
Point of Sale (POS)
Print-at-Home
Promotions Management
QR Codes
Registration Management
Reporting/Analytics
Reserved Seating
Season Tickets
Seating Map
Social Media Integration
Social Promotion
Staff Scheduling
Support Ticket Management
Surveys & Feedback
Ticket Reservations
Ticketing
Transportation Management
Vendor Management
Volunteer Management
Wait List Management
Website Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Artist Management
Attendance Management
Attendee Management
Attendee Segmentation
Badge Printing
Barcode / Ticket Scanning
CRM
Concessions Management
Confirmation/Reminders
Contact Management
Contract/License Management
Credential Management
Credit Card Processing
Customer Data Management
Customer Database
Customizable Branding
Data Import/Export
Data Synchronization
Discount Management
Electronic Payments
Email Management
Email Marketing
Employee Management
Event Calendar
Event Management
Event Scheduling
Event Ticketing
Event Tracking
Exhibit/Vendor Management
For Film Festivals
For Music Festivals
Guest Accreditation
Guest List Management
Guest List Search
Kiosk Ticketing
Lead Capture
Marketing Automation
Membership Management
Mobile Access
Mobile Ticketing
Multi-Event
Online Payments
Online Registration
Online Ticketing
Onsite Ticketing
Payment Processing
Point of Sale (POS)
Print-at-Home
Promotions Management
QR Codes
Registration Management
Reporting/Analytics
Reserved Seating
Season Tickets
Seating Map
Social Media Integration
Social Promotion
Staff Scheduling
Support Ticket Management
Surveys & Feedback
Ticket Reservations
Ticketing
Transportation Management
Vendor Management
Volunteer Management
Wait List Management
Website Management
Visit WebsiteCompare App

Mobile apps

iOS App


6 reviews

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


15 reviews

Purplepass Ticketing Feature Reviews

25 reviewers had the following to say about Purplepass Ticketing's features:

Steven D.

Ticketing/Customer Service

2018-09-07

Outstanding.

Pros

The feature/function and staff that have walked us step-by-step through the process (Jordan Marrone).

Cons

Ability to transition reports to end user in seamless fashion. Statistics...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Rui W.

Greatest Ticketing Software For Mid Size Sports Event EVER!

2019-08-06

Great in reducing service fee that PalPal charged on us.

Pros

The help from PurplePass for you is there 24/7, always answer my call and emails.

Cons

The finance report is not detailed enough.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Purplepass


Rui,

Thanks for the glowing review! It was a pleasure working with you.

We will reach out to you directly to assist with the reporting. The financial report by default is relatively simple but there are a ton of options to generate a more robust and highly detailed financial audit report. We just don't always default straight to max-awesome as for many it could be information overload. We will reach out to walk you through the reporting so you can generate the exact report you need.

Thanks and looking forward to 2020!

Read more
Gary P.

Was flawless, will use again in 2018!

2017-12-05

Pros

I liked the paper ticket feature, the cost and ease of use setting up event.

Cons

I think it needs to help market its customers more via social media and email blasts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Purplepass


Gary,

Thanks for your great feedback! We loved working with you on your event this year. As for posting on social media, Facebook will show arrows allowing you to scroll through all media on the page. You can switch back and forth to choose which artwork you want featured on your posts.

Looking forward to 2018!

Read more
Michael C.

Prompt support is their best feature!

2019-06-19

Love the prompt payouts and easy set up :)

Pros

The ease of navigation on the back end of the platform and prompt support from the staff was the best feature. I like the well defined and prompt payout system they have too, great having options on how we receive funds.

Cons

The calendar widget doesn't work well on mobile devices......

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ronald K.

Support is super fast and responsive!

2019-06-19

Loved it. Easy to use and final payment was quick and easy.

Pros

The setup was quick, selling tickets was easy and getting people in their seats quick. Reports were very good and informative.

Cons

I guess the print at home feature was not easy for some people to use or they didn't look in their emails.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Laura P.

Purplepass Ticketing Review

2018-03-03

Pros

That it makes everything easier and it's very customizable to my individual event needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brittany N.

Purple Pass

2019-08-13

Pros

The customer service has been so great!

Cons

Especially from a marketing standpoint, I noticed a lot of people view the website from purple pass the most.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Purplepass


Hi Brittany,

Thanks for the wonderful feedback! We wanted to respond to your comment about reporting. You can access your marketing analysis data by going to Stats page and viewing the "Marketing" and "Social Marketing" tabs. These show detailed breakdowns of all of your tracking IDs, referring pages (How people found you), and full sales data such as orders, tickets sold, revenue, and even how many refunds there were by marketing source.

You can also run a marketing report by going to Tools -> Custom Reporting. This includes all of the data you are looking for.

If you need any assistance with this, please do not hesitate to contact us by phone (800-316-8559), by email (support@purplepass.com), or by the live chat on your account after you login.

Read more
Jim C.

Greatly Improved Event Management

2015-04-21

Drastically improved data mining capability and data verification.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Randy K.

After using two other ticketing services, there is no comparison. These guys rock.

2017-09-24

Pros

Their customer service is excellent The interface is mostly very good Their box office features are very well integrated A total solution

Cons

Their reporting could use some improvement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Maggie Y.

Purple Pass has amazing Customer Support

2016-11-15

When I needed a report they didn't have a template for, Gabe created it for me!

Pros

It is easy to use.

Cons

I haven't found anything that I don't like so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering Purplepass Ticketing

If you don't see what you are looking for - ask! The team at Purple Pass is always ready to assist.

Source: Capterra
Helpful?   Yes   No
Read more
Jocelyn E.

My experience with PP compared to Ticketmaster has been hands-down more efficient and user-friendly!

2017-10-25

Pros

Easy and accessible use of reporting. User-friendly for both the user-facing and back end.

Cons

Not able to capture day-of geographic data information quickly though POS, currently no data collected besides redemption during day-of.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Purplepass


Jocelyn,

Thank you so much for your kind words! It's always a pleasure working with the whole Newport Exhibition team! I wanted to address some of your concerns:

1) The widget can be greatly customized such as modifying verbiage, size, placement, enabling/disabling key features like shopping cart, Facebook integration, custom dividers/labels, and even 14 different themes. I know you had a long list of items available for sale which made your widget list long. We already have updates in the works that will allow you to group things like your Parking Passes into a single item and then choose as part of the check out process the different days and lots they want to park along with their associated pricing. This should further streamline the experience.

As for not capturing day-of geographics, zip codes are not stored on credit cards. You can however ask the customer and enter it during check out.

Looking forward to another great year with NIBS!

Read more
James S.

Very easy to use. Excellent customer service too!

2017-09-27

And excellent customer service.

Pros

Their event setups are pretty detailed and customizable, and they will work with you to fine-tune things further per your event needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Purplepass


We were very satisfied to know we were the only ticketing company you've ever worked with that was able to automatically calculate domestic and international shipping costs for the merchandise you shipped to your customers. Next year, make sure to put aside a few minutes during the event to say hi. We were sad we weren't able to find you at the event this year :(

Thanks for being part of the Purplepass family!

Read more
Kelson H.

Review

2018-11-07

In the last year we have been working on efficiency and Purplepass has really helped that transition for our organization.

Pros

I like how customer friendly Purplepass is.

Cons

I think there is a lot of room for improvements in reporting and overall functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tony P.

Purplepass completely changed my old antiquated process of ticket distribution and consolidation.

2018-03-13

The software helped me get the the next level and helped streamline my ticket distribution process. Took me away from hours of working on spreadsheets and keeping them updated and organized.

Pros

Ease of ticket distribution, ticket tracking, reports, coupon codes etc....

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Nonprofit Organization Management company, 1-10 employees)

Great ticketing platform!

2018-12-06

We will be a return customer! Great program for our needs.

Pros

It was very easy to use and the support was awesome!

Cons

It took us a bit to figure out how to export the data...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lori M.

Purple Pass was very convenient and easy to use for selling our festival tickets

2018-07-13

Pros

They were easy to reach by both email and phone.

Cons

I am not in love with the design of purple pass.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No

Response from Purplepass


Hi Lori,

Thanks for the great feedback! It was a pleasure working with you.

Yes, we 100% agree with you - The design is due to be refreshed. We've already finished the design - It's absolutely beautiful!

I will send you an email with a preview of the new design ;-)

Read more
Selene M.

The software was easy to use and intuitive. Customer service was exemplary!

2018-06-18

Easy to use, functionality, competitive price, friendly and responsive reps.

Pros

All inclusive package options at price points we can pick. Customer service was reliable and we always had all our questions answered - if an answer was unavailable then our rep made sure to find a solution we could work with.

Cons

It would be great to have a calendar of upcoming events promoted through social media or on the site itself - we found we had to "search" for our event and thought it would be a better selling point for PurplePass to offer "promotions" on the site and suggested events.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Purplepass


Hi,

Thanks for your great feedback! It's very much appreciated :)

Regarding your concern about the integration, we offer a fully embedded ticket widget which allows the customer to purchase directly on your website without ever having to be redirected off of your site.

Wix is a bit challenging in that they are VERY strict with outside code. They allow it but they encapsulate it within an iFrame. We do have a "High Compatibility" version of our widget which is designed to address this exact issue.

For your next event, we will be sure to work with you on embedding the proper widget code so it works absolutely beautifully!

- Purplepass

Read more
Ted P.

Ussing PP as our POS for the wine and beer garden

2018-08-14

PP allows us to serve our customers quickly and efficiently.

Pros

It was a huge improvement for us in processing and reporting. System up time was 100% and scanning credit cards, viewing the screens was awesome!

Cons

Nothing. It delivered as promised. Staff is awesome!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Heart O.

Self explanatory and easy to use

2019-06-19

Purplepass is extremely self explanatory and easy to use.

Pros

I really love the way sales are tracked, so numbers and reports are in quick reach.

Cons

It took a little getting used to, but I have no complaints. Everything is user friendly, regardless of selling or purchasing tickets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Julia K.

Purplepass has been awesome and had enhanced our event to be alot more effecient!

2018-07-18

Pros

Since most our staff have personal iphones it was easy to use. The reporting tools is awesome because it shows a breakdown of the sales and fees which is easy to read.

Cons

Not being able to add notes on ticket holders so staff that are scanning attendees into the event are alerted when someone has a notation on their ticket

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Purplepass


Hi Julia,

Thanks for the great feedback! Happy to hear you enjoyed our service!

I wanted to respond to your concerns regarding the app. Yes, you can scan and sell tickets on the same device but it does require you to change switch between Scan Mode and Sell Mode. The reason is when the device is in Scan mode, everything is focused around high-speed scanning. We recommend using our scanners to scan and our iPad Mobile Box Office terminals or web-based box office for selling/checking in guests. This will allow our scanning staff to focus 100% on admitting guests full speed and your selling staff can focus on selling. If you prefer one person do both, then our iPad terminals are probably best as you can easily check in guests from "Search Orders" while in sell mode.

As for not seeing the list of attendees checked in, all of that is available in your main account's reporting tab.

Lastly, about putting alerts for scanned tickets, GREAT IDEA! I will share with the team.

Read more
Demetrius B.

Good site, great support

2017-04-03

Appreciate Purplepass for its many templates, robust pockets of data, and great customer service otherwise.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Purplepass


Demetrius,

Thanks for the feedback. Although your comments were great, we are concerned about your star rating. If you have any questions, concerns, or comments that relate to your star rating, please let us know. We are deeply interested in continually improving and exceeding our client's expectations.

You can email us support@purplepass.com or call us directly anytime at 1-800-316-8559, pressing option 3.

We look forward to hearing from you and resolving any concerns you may have. Thanks Demetrius!

Read more
Michael T.

Precise/concise/personable and extremely HELPFUL Support staff

2018-04-26

Pros

Help line supports the magnificent features of the website; namely, video/ audio great/ ticket management charts magnificent also.

Cons

Since there is nothing negative to state about the product, I am pleased with all aspects.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Andrew B.

the best, most consistent customer service and responsiveness of any business I've ever dealt with

2017-01-28

The reporting and statistics features on their website are deep and helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Purplepass


Thank you Andrew for your kind feedback. We are delighted that we've been able to help you streamline and automate Veg Speed Dating.

Read more
Alyssa C.

Purplepass Streamlined our Ticketing Process

2015-04-16

From the beginning, Purplepass staff provided prompt, expert, courteous service for all of our training and design needs.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Christopher M.

Good Experience Overall!

2019-06-20

It has been a good experience overall. The echeck process was a little different and confusing for me at first, but then worked out just fine!

Pros

I also like having the daily ticket updates sent straight to my email.

Cons

I would like to be able to see who is buying/has bought tickets to my events with their email address so we can keep track of them, find out who are repeat customers, and email them about other upcoming events that they might be interested in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more