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Purplepass Reviews

Purplepass

COVID19 Ready - Contactless ticketing and admission solution

4.88/5 (155 reviews)
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Pros
  • Best and very reliable solution for ticketing. Easy to set up and very good integration.Maziar A.Read the full review
  • Top notch customer service with amazing follow up. Ticketing choices are great and fast.Amy L.Read the full review
  • Very happy to be in the Purplepass Ticketing family. Loved the overall experience and support was great.Diana P.Read the full review
Cons
  • I was able to figure everything out and had help when I needed it. Maybe as I learn more about this industry I'll be able to Nit Pic the problems of their service.Christopher H.Read the full review
  • Especially over facebook, instagram, and client advertisements. If I were able to pull the report that is shown on purple pass I would be able to upset the marketing packages you offer to our clients.Brittany N.Read the full review
  • No site is perfect, and the small problem I listed is minor. We've been able to control our events, control pricing, make changes when necessary, and the price we pay is very reasonable.Gina D.Read the full review
Overall rating
4.9
/5
98%
positive reviews
100%
recommended this to a friend or a colleague
Gregory Burt

FTMP Events

Used daily for 2+ years
Reviewed 2018-11-11
Review Source: Capterra

Purplepass has been FTMP Events' ticketing service for over 5 years, and we stick with it due to the reliability and great service. We highly recommend them to anyone interested in selling tickets online for event(s).

Pros
Low fees for customers, no minimum sales limits for promoters, great customer service and very quick turn-around

Cons
Only thing that causes some confusion is the ticket links re-direct to a large string. Like http://www.purplepass.com/DOYLE122118 when loaded, turns into https://www.purplepass.com/#170920/FTMP_Events-DOYLE_(legendary_ex-guitarist_of_The_Misfits)-Buffalo_Iron_Works-December-21-2018.html

Response from Purplepass


Gregory,

Thank you for taking the time to leave your feedback. We wanted to reach out and help explain the URL issue you mentioned. Short-cut URLs make it easy for sharing and promoting a direct link to your event page. However, when someone enters that link, we will redirect them to the long form of the URL as you have shown.

The reason for this is that the long form URL is Search Engine Optimized (SEO) since it provides the event name, event organizer, venue name, and the date of the event. This is extremely valuable in getting your event picked up and listed at the top of search engines.

So although it does redirect, it does not affect the buying process at all. Any additional questions, please let us know. You can call us at 800-316-8559 (Press option 3), email us support@purplepass.com, or log into your account and click the live chat icon at the lower right. We are here to help!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brittany Noriega

Purple Pass

Used daily for less than 6 months
Reviewed 2019-08-13
Review Source: Capterra

Pros
The customer service has been so great! I like the fact that I have been able to talk to the same rep every time and call them directly. It makes for such an easier time to problem solve for get all of my questions answered.

Cons
I wish I would be able to pull more detailed reports for the clients. Especially from a marketing standpoint, I noticed a lot of people view the website from purple pass the most. Especially over facebook, instagram, and client advertisements. If I were able to pull the report that is shown on purple pass I would be able to upset the marketing packages you offer to our clients.

Response from Purplepass


Hi Brittany,

Thanks for the wonderful feedback! We wanted to respond to your comment about reporting. You can access your marketing analysis data by going to Stats page and viewing the "Marketing" and "Social Marketing" tabs. These show detailed breakdowns of all of your tracking IDs, referring pages (How people found you), and full sales data such as orders, tickets sold, revenue, and even how many refunds there were by marketing source.

You can also run a marketing report by going to Tools -> Custom Reporting. This includes all of the data you are looking for.

If you need any assistance with this, please do not hesitate to contact us by phone (800-316-8559), by email (support@purplepass.com), or by the live chat on your account after you login.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jen Pruett

Purplepass Ticketing Review

Used daily for less than 6 months
Reviewed 2018-01-17
Review Source: Capterra

Pros
Customer service was fantastic - I worked with one of the customer rep, he was responsive and super helpful! I had a unique ticketing need for a multi-day film festival and he was able to help me figure out a variety of ticketing solutions for a complex project.

Cons
The only negatives would be with the ease of using the platform. It's a complicated back end, difficult to figure out where things are to make updates without having a customer service rep support. For a complex project this is not going to be a self-serve platform.

Response from Purplepass


Thanks for your feedback! We're delighted to hear you were very happy with the support, features, and value of the service. However, I see you had a less-than-stellar experience with the ease of use so we would like to address this.

Your film festival was uniquely complex in its requirements, that¿s for sure! I'm glad we were easily able to support these complex requirements and even helped every step of the way from building the events to assisting with managing them.

From what we heard after the event, everything went very smoothly and the entire setup was successful! So that is fantastic news! We understand it was probably a lot to absorb at one time using a completely new system for an unusually complex event which had several unique requirements. As you mentioned, we were there every step of the way to help and guide you through the process. We appreciate your business and look forward to next year. Since everything is built and ready to go, it will be a breeze.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Jennifer Kwoka

Great for Small Organizations

Used occasionally for 6-12 months
Reviewed 2019-10-17
Review Source: Capterra

Pros
Very user friendly, easy for anyone to scan tickets and there is less hassle with ticket taking

Cons
The app is still very basic, but I know it will get better with newer updates

Response from Purplepass


Hi Jennifer,

Thanks for your feedback. I wanted to respond about the common about the app still being very basic. Perhaps you are using an older version. Our latest Purplepass Pro is extremely robust allowing full ticket scanning and POS services.

For ticket scanning, it allows offline operation, pro-gear attachments via Linea Pros, manual lookup, group checkin, filtered scanning, continuous scanning operation (e.g. Kiosk Mode), real-time sync across all devices which allows concurrent online sales during events, test mode, check-out mode (to allow guest to exit and renter with their ticket later), etc...

For POS, it's even more robust: Full box office terminal for the box office to access credit, cash, COMP, multi-event checkout, assigned seating, wireless receipt printing, wireless Boca ticket printing, automatic cash drawers, cash drawer management, emailed receipts, support for checkout questions, coupon codes, on the fly discounts, and so on.

Pretty intense :)

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Selene Muldowney

The software was easy to use and intuitive. Customer service was exemplary!

Used daily for less than 6 months
Reviewed 2018-06-18
Review Source: Capterra

Easy to use, functionality, competitive price, friendly and responsive reps.

Pros
Flexible and easy to use software and hardware. All inclusive package options at price points we can pick. Customer service was reliable and we always had all our questions answered - if an answer was unavailable then our rep made sure to find a solution we could work with. Inexpensive and extremely competitive. We have used other software from competing vendors and honestly would recommend PurplePass before recommending other software. Lots of great programming options based on our individual needs and not so overly complicated that we need an IT degree to manipulate the software - that is the bonus! Our rep, Gabriel, was great to work with and responsive to our sometimes wacky questions.

Cons
We really liked the software as it is very competitive to other programs available on the market. The only two drawbacks we found include integration onto websites - it doesn't allow the user to stay on the website - it kept forwarding to PurplePass url. Perhaps this is due to our website software - WIX- but that was slightly annoying for our users. The other drawback is really more of a suggestion - while the software is easy to use and the search functions are great - there was not enough promotions by PurplePass for the events listed. It would be great to have a calendar of upcoming events promoted through social media or on the site itself - we found we had to "search" for our event and thought it would be a better selling point for PurplePass to offer "promotions" on the site and suggested events. Target market on social media for example.

Response from Purplepass


Hi,

Thanks for your great feedback! It's very much appreciated :)

Regarding your concern about the integration, we offer a fully embedded ticket widget which allows the customer to purchase directly on your website without ever having to be redirected off of your site.

Wix is a bit challenging in that they are VERY strict with outside code. They allow it but they encapsulate it within an iFrame. We do have a "High Compatibility" version of our widget which is designed to address this exact issue.

For your next event, we will be sure to work with you on embedding the proper widget code so it works absolutely beautifully!

- Purplepass

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kevin Doheny

Great ticketing software

Used occasionally for less than 6 months
Reviewed 2020-03-18
Review Source: Capterra

Overall, we love the Purplepass ticketing box office. We researched a LOT of other online ticketing platforms for our school theater and this one had the best rates, and as we came to find out, the absolute best customer service. I cannot recommend this software enough to use for your school theater ticketing!

Pros
The box office is very easy to use. We were able to train new people how to use it for a show in under 15 minutes. The customer service is absolutely excellent. They respond very quickly to any questions or issues.

Cons
I found the "promoter site" portion of the software to be very convoluted and confusing. It's not at all easy or intuitive to try to follow or to find things. I was always having to email my customer support rep to ask where to find things or how to do things. This part of the site needs to be streamlined and made about 100% easier to use. I'm good at following "how to" steps, but again always had to email my rep for him to send me the screen shots of the "how to's"....could not even find that myself on the site. I can't say enough about how bad the promoter site portion is, and how they need to fix this.

Response from Purplepass


Kevin, Thank you for your wonderful review. We appreciate the candid feedback and we 100% agree with you on your comments. We are already knee deep in an updated management interface that has taken feedback from countless clients. When released, it should help address all of your concerns.

We are always here for you if you need anything!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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W.P. Latham

Purplepass is the way to go!

Used occasionally for 2+ years
Reviewed 2018-11-09
Review Source: Capterra

We have eliminated​ ticket fraud with the Purplepass scanners.

Pros
We've worked with Purplepass the past 5 years, and Purplepass is by far the best ticket company in the United States to deal with: The customer service level is awesome. Easy to use event set up with custom ticket printing for the event. Day of the event software is easy to use & you have your funds for the event on within​ a few days.

Cons
We have had no problems with the software, ​once we learned how to work it properly​ .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michael Tapscott

Automate what you can.

Used monthly for 2+ years
Reviewed 2018-11-06
Review Source: Capterra

Purplepass helps me get back to teaching instead of booking appointments for our student Massage clinics.

Pros
The software frees me up from busy work so I can focus on the important details of the event.

Cons
I would love purple pass to have feature that make it able to better book appointments and not just events.

Response from Purplepass


Michael,

Thanks for taking the time to leave your great feedback! We agree that although Purplepass works great for booking appointments for course registration or as in your case, booking massages with therapy students, it could always be made a little more straight forward. In your case, it's a bit unique as it's booking massages with students. We do have plans to further expand that side of the service to make it a bit more turn-key for unique applications like this.

As usual, should you have any questions or need any help with the setup and management of your bookings, we are always here to help! Thanks Michael!

- Purplepass Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ted Peña

Ussing PP as our POS for the wine and beer garden

Used occasionally for 1-2 years
Reviewed 2018-08-14
Review Source: Capterra

PP allows us to serve our customers quickly and efficiently. No customer complaints. Our staff loved the system. Thank you!

Pros
Easy to use and understand allowed our volunteer staff to learn very quickly and be of service to our customers. It was a huge improvement for us in processing and reporting. System up time was 100% and scanning credit cards, viewing the screens was awesome!

Cons
Nothing. It delivered as promised. Staff is awesome!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jaime Meyer

PurplePass works great for my needs- smallish theatre shows done once a year.

Used occasionally for 2+ years
Reviewed 2017-12-13
Review Source: Capterra

Pros
Customer support is great. They get back to me within 24 hours every times I've asked for help, and the help is friendly and personal and human - something I very much yearn for in this world.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Julia Kiili

Purplepass has been awesome and had enhanced our event to be alot more effecient!

Used daily for 1-2 years
Reviewed 2018-07-18
Review Source: Capterra

Pros
The scanners were easy to use. Since most our staff have personal iphones it was easy to use. The reporting tools is awesome because it shows a breakdown of the sales and fees which is easy to read. I like there is an option to do a seating chart and assigned seating. Also being able to make our event personalized on purplepass.

Cons
The app felt limited. If we wanted to scan we could only be on the "scanning mode", if we had a walk-in attendee that needed to purchase a ticket we had to remember to change modes. I didnt like the fact that I could not see a list of all attendees admitted. Not being able to add notes on ticket holders so staff that are scanning attendees into the event are alerted when someone has a notation on their ticket

Response from Purplepass


Hi Julia,

Thanks for the great feedback! Happy to hear you enjoyed our service!

I wanted to respond to your concerns regarding the app. Yes, you can scan and sell tickets on the same device but it does require you to change switch between Scan Mode and Sell Mode. The reason is when the device is in Scan mode, everything is focused around high-speed scanning. We recommend using our scanners to scan and our iPad Mobile Box Office terminals or web-based box office for selling/checking in guests. This will allow our scanning staff to focus 100% on admitting guests full speed and your selling staff can focus on selling. If you prefer one person do both, then our iPad terminals are probably best as you can easily check in guests from "Search Orders" while in sell mode.

As for not seeing the list of attendees checked in, all of that is available in your main account's reporting tab.

Lastly, about putting alerts for scanned tickets, GREAT IDEA! I will share with the team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Jocelyn Emory

My experience with PP compared to Ticketmaster has been hands-down more efficient and user-friendly!

Used weekly for 2+ years
Reviewed 2017-10-25
Review Source: Capterra

Pros
Customer Support with key account leaders for constant back and forth. Easy and accessible use of reporting. User-friendly for both the user-facing and back end. Customization of our unique product (exhibitor ticket vs. public facing ticket). Show day support. A sense of urgency for the smallest to largest issues.

Cons
Not enough suggestions for the future based on their experiences with your product or in the event industry as a whole. I would like to see more comp or case studies provided in order to make your our experiences better. Not able to customize the 'selling widget'. Not able to capture day-of geographic data information quickly though POS, currently no data collected besides redemption during day-of.

Response from Purplepass


Jocelyn,

Thank you so much for your kind words! It's always a pleasure working with the whole Newport Exhibition team! I wanted to address some of your concerns:

1) The widget can be greatly customized such as modifying verbiage, size, placement, enabling/disabling key features like shopping cart, Facebook integration, custom dividers/labels, and even 14 different themes. I know you had a long list of items available for sale which made your widget list long. We already have updates in the works that will allow you to group things like your Parking Passes into a single item and then choose as part of the check out process the different days and lots they want to park along with their associated pricing. This should further streamline the experience.

As for not capturing day-of geographics, zip codes are not stored on credit cards. You can however ask the customer and enter it during check out.

Looking forward to another great year with NIBS!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Andrew Brighten

the best, most consistent customer service and responsiveness of any business I've ever dealt with

Reviewed 2017-01-28
Review Source: Capterra

I am co-founder of an event-related business launching in Feb 2017. We put on events across North America, with 40+ events planned for our launch, and growing. My business partner had been using Purplepass for years. Her opinion was that Purplepass offered the best dependability and customer service of any ticketing solution, and should be the first choice for our new venture. I had suggested possibly handling ticketing ourselves, but we ultimately decided against it. My experience over the past months fully supports that this decision was correct. For our new business, we had the need for powerful features, including a complex integration of Purplepass' API with our web platform. Purplepass worked with us over several weeks to help integrate their API with our custom application. They were extremely responsive and helpful throughout this process. In fact, Purplepass even modified their API to add features we needed! Whenever I had a technical question or request, I would receive a highly competent, helpful, and friendly response in very short time frames. When we needed it, we could easily phone and talk to someone highly knowledgeable from Purplepass. It's so rare in this age of customer service outsourcing to consistently receive such high quality support. Not only that, but their product is truly excellent, and I have confidence in it. Their platform has very powerful features, and is lightning fast to use - in fact I can't think of another site that feels snappier from a user perspective. The reporting and statistics features on their website are deep and helpful. They support ticketing across all our North American jurisdictions. They have a great interface that allows easily generating widgets that can be quickly embedded on our website to sell tickets for our various events. And they seem to add new features all the time. It gives me incredible piece of mind to know that, should we encounter any time-sensitive issues with ticketing during our events, this level of support will be available for us and our customers. Not needing to provide our own in-house support for ticketing is a huge benefit that should not be discounted. I strongly recommend giving serious consideration to Purplepass as your ticketing solution.

Response from Purplepass


Thank you Andrew for your kind feedback. We are delighted that we've been able to help you streamline and automate Veg Speed Dating.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Shenn Sellers

Great Product

Used daily for 1-2 years
Reviewed 2018-11-06
Review Source: Capterra

We are a small community theater and our initial ticketing platform was hosted on our own server. It worked fine at the beginning, but we started having many problems with it and it couldn't handle our ticketing load. So we started researching alternative ticketing solutions to implement. We tested around 10 different systems to determine what would work best for us. In the end, we chose Purplepass. Purplepass had the most features, was the easiest to implement, and was the lowest cost to operate. Whenever we had questions, Purplepass was always quick to respond and help us get the support we needed. We have been very happy using Purplepass. It has allowed us to increase our online sales and is the #1 way our customers purchase our tickets after only one season. We would highly recommend Purplepass to any organization, big or small, that is looking for a ticketing service.

Pros
Ease of use and cost. Good support. Lot's of options.

Cons
We had a few minor issues when we first started using it, but we were able to resolve them through support from PurplePass.

Response from Purplepass


Shenn,

Thank you for your very kind words! It means a lot to us! :-)

- Purplepass Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Adam Lezzi

A ticketing team you can rely on!

Used weekly for less than 6 months
Reviewed 2019-06-14
Review Source: Capterra

Overall its been stellar. Far more so than the other sites I've used previously that use smaller event companies' reliance on a fancy ticketing platform to gouge extra money for capabilities that should come standard.

Pros
Its got a learning curve that doesn't exist with your typical EventBrite-esque ticketing platform but, with very little practice the customization options and availability make it far more worthwhile than the flashier, more corporate competitors. I've never felt like I was being nickle and dimed for promoting my event and, with the proper amount of time put into designing each ticketing page, they look far more professional, enticing, and on brand with whatever you might be promoting. The ambiance required to get my audience on-board with each of my immersive experiences begins with the ticket links and it is both a satisfying and refreshing to know this is available and reliable on Purplepass.

Cons
The learning curve for the more advance options was overwhelming at first and there are sometimes setbacks when paying the listing prices back to the company but both are easily fixed and overlooked. The lack integration with platforms such as Facebook is irritating at times as tickets cannot be listed as readily on a Facebook event or boosted post but, with some creativity and patience this, too, can be overcome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anupam Bagchi

Very pleased with Purplepass experience

Reviewed 2014-10-10
Review Source: Capterra

Among a few ticketing solutions we investigated, we found Purplepass to be the most attractive from the user's perspective. Their interface to select seats simple stood out among the rest, and it super easy to configure. Our's was a special use case though, because we are membership based society which has several grades of membership. People already become members and are then given a choice of seats in their allocated zone. When we contacted Purplepass and told them our requirements, they responded back saying that it was a too complicated for their current system and that it will require them to change their internal engine to support this need. We however were very interested to go forward with this idea. At our end we created some web-services to access our data and made it available to Purplepass. Then we wrote a full requirement specification for Purplepass to implement. They started on the project a few weeks before the event and in one week or so, they had a prototype ready for us using our specification. We did some testing to make sure it met our needs, and went through a few more iterations perfecting it to an acceptable level. Note that this was done under a severe time crunch and Purplepass were very prompt in delivering our needs. We did launch a week before the event date and everyone was thrilled with the interface. As a bonus the interface also allowed the ability for members to re-allocate their seats after they have already selected their seats once. We also got thermal-printer tickets printed for the entire hall and rented scanners for box-office use. This was super easy to use. Overall I was very pleased with the experience and will use it going forward when we have big events like these. To be honest, I have to also mention that the admin interface needs some work. It was a bit difficult for me to do the admin work by discovering it naturally. I had to go back and ask how to do simple things like seat re-allocation and re-zoning when I was expecting to discover it naturally. With the admin interface improved, this is clearly the best solution in the market.

Rating breakdown

Ease of use
Customer support

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Kelson Henwood

Great customer service

Used daily for 2+ years
Reviewed 2019-06-18
Review Source: Capterra

Every time I call to ask for help, Rep is so kind. He will walk me through the steps so I know what to do next time it happens. He also has walked me through all of the details for Purplepass and spent many afternoons providing training sessions with me while I learned the software. He has been a huge help. I am pleased with the software from a customer perspective, however I wish as a Promoter there were a few more features.

Pros
Purplepass is very customer service friendly. Their software is so easy to use for online ticket sales.

Cons
I don't like that it is not easy to adapt for events and festivals that are not common. We are a "unicorn" event and there are different features we need for our events that Purplepass does not offer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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James Staples

Very easy to use. Excellent customer service too!

Used occasionally for 1-2 years
Reviewed 2017-09-27
Review Source: Capterra

Ease of use. Multiple options conducive to our event needs. Fast check-in for attendees. And excellent customer service.

Pros
We've worked with three other ticketing vendors in the past six years, and Purple Pass is by far the best. For starters, their customer service level is amazing. They get back to you promptly, are super friendly, and work to resolve everything quickly. Their event setups are pretty detailed and customizable, and they will work with you to fine-tune things further per your event needs. Their check-in kiosks and POS check-in hand-helds are super easy to use at the gate or Registration. Events integrate great with our Word Press site and they work to customize things further if need be. Overall, just a fantastic experience.

Response from Purplepass


We were very satisfied to know we were the only ticketing company you've ever worked with that was able to automatically calculate domestic and international shipping costs for the merchandise you shipped to your customers. Next year, make sure to put aside a few minutes during the event to say hi. We were sad we weren't able to find you at the event this year :(

Thanks for being part of the Purplepass family!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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James Hayes

Great

Used occasionally for 2+ years
Reviewed 2018-11-12
Review Source: Capterra

Pros
Ease of use and consistent updates of its features

Cons
Not the easiest when trying to determine your event's stats.

Response from Purplepass


Hi James,

Thanks for your feedback. For graphical stats and analytics, we suggest clicking the "Stats" button next to your event on the My Events page. This will show over a dozen graphical stats ranging from sales numbers, marketing performance, social media engagement, where tickets were sold (online, box office, phone, etc), your attendance info and even geographical heat map showing where your customers are coming from.

For more in-depth reporting, we suggest going to Tools -> Custom Reporting. From there you can create comprehensive customer-based and financial-based reports which can be exported right into Excel.

If you have any questions or would like to setup a screen share session, we will be happy to walk you through all of the reporting step by step. Give us a call at 800-316-8559 (Press option 3), email us support@purplepass.com, or log into your account and click the live chat icon at the bottom right. We are here to help :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Adam Shows

The customer service rep - is incredible! Great attitude and fixed my issue quickly!

Used occasionally for 6-12 months
Reviewed 2018-01-19
Review Source: Capterra

Pros
Customer Service was amazing! The software was malfunctioning at time when I needed it most!! It was crunch time! He was the customer service rep who assisted me, and he was phenomenal! We were able to resolve the issue quickly, and he made it a pleasant experience. I highly recommend Purplepass for their customer service!

Cons
Functionality was lacking. I was in a crunch-time situation and needed to post an event immediately... yea.... the website was malfunctioning to say the least.

Response from Purplepass


Adam,

Thanks for the feedback! Naturally, we are concerned about your feedback that wasn't a perfect 5/5. We spoke with Gabriel who helped you and he informed us that functionally, everything was working just fine. The only issue was that when posting your event, there was no info line provided (either Email or Phone #) for customers to contact with questions.

When he helped you out, the reason he was able to so quickly resolve the issue is because he simply added your info number. It seems you didn't want to provide any help number and this is why you were getting the error indicating it was blank when trying to post.

At the end of the day, we are happy you were able to get everything sorted out quickly and your event posted live. We thank you for the great feedback and we look forward to working with you closely on all of your future events!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Michelle Castillo

I enjoyed using Purplepass software and system!

Used daily for 6-12 months
Reviewed 2019-06-14
Review Source: Capterra

Overall, my Purplepass experience has been positive! If I had any questions or trouble using Purplepass, each member of their staff was knowledgeable, ready to help, patient and kind. I recommend those considering a ticketing platform to look into Purplepass!

Pros
I enjoyed using Purplepass software and system! I use them for my pop-ups and art events. I like variety of options the user has to cater specifically to their ticketing needs and unique events. I was able to navigate the software and found setting up my event and tickets reasonably easy. If I had an issue, I was able to call their 24/7 customer service, and they would work with me step by step until everything I needed was up and going. Overall, I recommend working with Purplepass!

Cons
There were a few times- items didn't always update immediately.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sam Levy

I wont go any where else for my ticketing needs!

Used daily for 2+ years
Reviewed 2019-06-14
Review Source: Capterra

Customer service is TOP NOTCH. Always prompt and extremely helpful! I can email a rep that I always work with that knows me and my company and he responds asap and always offers suggestions and provides resolutions. The equipment is modern and extremely helpful in stream lining my ticketed events. I wont go any where else for my ticketing needs.

Pros
Love this application! So easy to use and fast! I can get my events up and going ready for sales in a matter of minuets!

Cons
I cant think of anything I do not like at this time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Daniel Sullivan

Cloud Based Platform, But Anything New to Offer?

Used occasionally for free trial
Reviewed 2019-07-16
Review Source: Capterra

Simple setup, but no significantly different features.

Pros
If you've sold tickets to any large size gathering, you know what a pain it can be to manage changes and information not eh day of the actual event. Purple pass appears to be able to handle this well with a cloud-based environment that can sync all users instantly. It also has a relatively simple setup.

Cons
As a trial user, I can't say anything about using this software on a large scale. It appears that it would be useful, but honestly I'm just not willing to risk switching without a truly compelling reason. I did not see any such reason during setup, so I'll stick with my usual software.

Response from Purplepass


HI Daniel!

Thanks for your review - We greatly appreciate it.

Purplepass is an exceptionally robust ticketing solution. Although our service works well for event organizers hosting events that do not necessarily need the advanced functionality we offer, I do agree that we really excel for the more complex events.

Nevertheless, we've rarely come across a client that was not able to greatly benefit over their existing setup. This includes advantages to marketing your event, printing promotional material like tickets, wristbands, badges, etc., or even just the overall management of your event.

We would be happy to sit down with you and go through the ins and outs of your events to help shine a spotlight on how Purplepass can help improve the ticketing experience for you and your customers.


Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Dyme Smith

Onsite ticketing help is great!

Used weekly for 1-2 years
Reviewed 2019-06-18
Review Source: Capterra

I like it. I found it through a friend of mine who uses it at all of his events. It took time to convince me to convert to this software but once I started using it, I realized how much more helpful it functions were for my needs.

Pros
I like the fact that we can use this for every aspect of the ticketing process including the door. Other ticketing software's aren't entirely helpful when it comes to making payments at the door.

Cons
The visual display isn't necessarily eye catching.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Paul Lococo

The best ticketing source

Used occasionally for 2+ years
Reviewed 2019-07-01
Review Source: Capterra

Pros
What did you like most about this software? Easy to work with and has many notable features including tracking of sales and other vital statistics. What did you like least about this software? Nothing Describe your overall experience with Purplepass Ticketing (Optional) I have been using Purplepass for over 8 years for multi events and every thing goes off without a hitch. PP is a seamless use system great for all of my needs as a promoter.

Cons
Nothing it has all the features I require.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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