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Qualaroo vs OPINIA Census Comparison

Overview

Best customer feedback tool for companies requiring actionable feedback from customers to detect satisfaction gaps and resolve issues.

OPINIA Census is a real-time feedback & crowd sourcing tool which helps organizations gather, evaluate and understand data....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$50/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(10)

5

4

3

2

1

6

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

We identified the solution as including hover-popups to explain the functions of the new icons, as well as a link at the top to our help section.
We rectified the processes and improved our website to offer a better experience to our customers.
The branching technology on surveys makes it easy to target customers based on their behaviour. Also the design API meant it was easy to brand our overlays in a way that suited our business.

Pros

Not enoughreviews yet

Cons

By incorporating the popup surveys, we could pinpoint that the customers face difficulties in the navigation and checkout process, which made them abandon the website before completing the purchase.
We needed to know this group’s pain points. So, we targeted the popup questions based on user behaviour to ask them what we should do to address their concerns.
The reporting functionality is somewhat limited and grouping results by person/ or even by question is difficult to do without getting tons of blanks and having to scroll a lot.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features12
  • API
  • Analytics
  • Automatic Notifications
  • Customizable Questions
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Demographic Data Collection
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Geotargeting
  • Lead Generation
  • Metadata Management
  • Multi-Language
  • Question Branching
  • Question Library
  • Real Time Analytics
  • Real Time Data
  • Reporting & Statistics
  • Rewards Management
  • Sentiment Analysis
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • User Management
  • Visitor Management
  • Total features22
  • API
  • Analytics
  • Automatic Notifications
  • Customizable Questions
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Demographic Data Collection
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Geotargeting
  • Lead Generation
  • Metadata Management
  • Multi-Language
  • Question Branching
  • Question Library
  • Real Time Analytics
  • Real Time Data
  • Reporting & Statistics
  • Rewards Management
  • Sentiment Analysis
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • User Management
  • Visitor Management

Integrations

  • Total integrations12
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Qualaroo vs. OPINIA Census

See how Qualaroo and OPINIA Census stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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