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Qualaroo vs Podium Comparison

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Overview

Best customer feedback tool for companies requiring actionable feedback from customers to detect satisfaction gaps and resolve issues.

Category Leaders

Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

50

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

5

4

3

2

1

7

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

268

82

16

5

23

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

Great targeting options (if you know which users you want to ask). White-labeling: our users felt that our product was asking them questions, not a third-party software.
The branching technology on surveys makes it easy to target customers based on their behaviour. Also the design API meant it was easy to brand our overlays in a way that suited our business.
Extremely useful and user friendly customer feedback tool.

Pros

Love the ability to assign conversations to me so I can seamlessly start answering questions and making appts with customers.
It is super user friendly. I love that there is an app so I can respond to customers when I am home for the day.
It's also easier to quickly send and rescued documents and images from my desktop to and from customers, which results in greater ease of printing.

Cons

By incorporating the popup surveys, we could pinpoint that the customers face difficulties in the navigation and checkout process, which made them abandon the website before completing the purchase.
The reporting functionality is somewhat limited and grouping results by person/ or even by question is difficult to do without getting tons of blanks and having to scroll a lot.
Currently, there is no option to clone desktop nudges to mobile nudges.

Cons

The phone app is AWFUL and glitches constantly. Hard to see/find who you are talking to, errors out or stops working, doesn't give alerts or gives too many alerts.
My only complaint so far with the software is where the payment portal is concerned.
Trying to cancel with Podium is the worst experience we've ever had with a company.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review18 days ago

Key features

  • Total features38
  • 360 Degree Feedback
  • ACH Payment Processing
  • API
  • Action Management
  • Activity Dashboard
  • Batch Communications
  • Billing & Invoicing
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Churn Management
  • Click Tracking
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Content Creation
  • Conversion Rate Optimization
  • Customer Activity Tracking
  • Customer Experience Management
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Debit/Credit Card Processing
  • Electronic Signature
  • Email Distribution
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • Geotargeting
  • Lead Generation
  • Live Chat
  • Metadata Management
  • Mobile Payments
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Location
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • Online Payments
  • Personalization
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Ratings / Reviews
  • Real-time Consumer-facing Chat
  • Recurring/Subscription Billing
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Response Quotas
  • Response Validation
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • SMS Messaging
  • Sentiment Analysis
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • URL Customization
  • User Research Analysis
  • Video Support
  • Visitor Management
  • Visual Analytics
  • Total features56
  • 360 Degree Feedback
  • ACH Payment Processing
  • API
  • Action Management
  • Activity Dashboard
  • Batch Communications
  • Billing & Invoicing
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Churn Management
  • Click Tracking
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Content Creation
  • Conversion Rate Optimization
  • Customer Activity Tracking
  • Customer Experience Management
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Debit/Credit Card Processing
  • Electronic Signature
  • Email Distribution
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • Geotargeting
  • Lead Generation
  • Live Chat
  • Metadata Management
  • Mobile Payments
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Location
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • Online Payments
  • Personalization
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Ratings / Reviews
  • Real-time Consumer-facing Chat
  • Recurring/Subscription Billing
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Response Quotas
  • Response Validation
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • SMS Messaging
  • Sentiment Analysis
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • URL Customization
  • User Research Analysis
  • Video Support
  • Visitor Management
  • Visual Analytics

Integrations

  • Total integrations13
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations9
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Qualaroo vs. Podium

See how Qualaroo and Podium stack up against each other by comparing features, pricing, ratings, integrations, security & more.