Quality Driven Software Features

Quality Driven Software

Customer experience and satisfaction solution

4.92/5 (26 reviews)

Quality Driven Software Feature Summary

  • 360 Degree Feedback
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Competitor Feature Comparison

360 Degree Feedback
API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Analytics
Approval Process Control
Content Filter
Customer Complaint Tracking
Customer Experience Management
Customizable Templates
Document Management
Employee Communities
Employee Profile
Feedback Collection
Feedback Management
Issue Management
Issue Tracking
Monitoring
Performance Management
Performance Metrics
Performance Reports
Personalized Profiles
Ratings & Reviews
Reporting & Statistics
SMS Integration
Search Functionality
Secure Data Storage
Survey Management
Surveys & Feedback
Template Management
Third Party Integration
Training Management
Learn moreCompare App
360 Degree Feedback
API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Analytics
Approval Process Control
Content Filter
Customer Complaint Tracking
Customer Experience Management
Customizable Templates
Document Management
Employee Communities
Employee Profile
Feedback Collection
Feedback Management
Issue Management
Issue Tracking
Monitoring
Performance Management
Performance Metrics
Performance Reports
Personalized Profiles
Ratings & Reviews
Reporting & Statistics
SMS Integration
Search Functionality
Secure Data Storage
Survey Management
Surveys & Feedback
Template Management
Third Party Integration
Training Management
Visit WebsiteCompare App
360 Degree Feedback
API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Analytics
Approval Process Control
Content Filter
Customer Complaint Tracking
Customer Experience Management
Customizable Templates
Document Management
Employee Communities
Employee Profile
Feedback Collection
Feedback Management
Issue Management
Issue Tracking
Monitoring
Performance Management
Performance Metrics
Performance Reports
Personalized Profiles
Ratings & Reviews
Reporting & Statistics
SMS Integration
Search Functionality
Secure Data Storage
Survey Management
Surveys & Feedback
Template Management
Third Party Integration
Training Management
Visit WebsiteCompare App

Quality Driven Software Feature Reviews

25 reviewers had the following to say about Quality Driven Software's features:

Joanna Pikramenos-Lombardi

Great software for keeping track of customer satisfaction!

2018-01-10

Pros

I can see reports on response rate and individual scores for each employee and the company as a whole.

Cons

I would love a text messaging survey option.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashley Hammond

Amazing!!!

2017-07-20

Or if a client called in or emailed or texted any feedback there as no way to enter it to include it automatically. Time is the biggest benefit and more accurate #'s for my quality %'s at a glance without all the work.

Pros

I love that you can include your field checks of the home along with client feedback! It's amazing!

Cons

I used to do my own calculations on my previous software to figure out the same reporting info I can just click with a single button with Quality Driven.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Quality Driven Software


Thank you for your great review Ashley!

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Denisse Baker

Awesome. Great Customer Service.

2018-04-16

Clear Understanding of Quality & Customer Follow Up.

Pros

Keeps us in the know of how our cleaning teams are doing day in and day out by collecting Survey info from our clients.

Cons

It does not integrate with one of our scheduling Software's due to them having a closed API, but we don't blame that on Quality Driven.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Quality Driven Software


Thanks so much Denisse! We appreciate your business, kind words, and support.

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Warren Weiss

Fantastic!

2018-01-10

Pros

Easy integration with my scheduling software.

Cons

Would love to be able to bulk resend surveys. SMS surveys would be great too.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Quality Driven Software


Thanks for your review, Warren! We can't wait for you to see the new round of features..I think you'll be impressed!

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Bridget Randels

Every service based business needs this!

2018-09-19

Tracking quality of service, employee moral, reports for seeing where the company stands in regard to quality, employee accountability, recruiting new clients from the client submitted reviews puahed to website.

Pros

Ease of use, tracking, reports.

Cons

There are a few things like bulk resend text surveys that aren't available right now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Quality Driven Software


Thank you, Bridget! We will be adding the ability to switch from one type of survey to another one really soon.

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Bridget Randels

So much more than just software

2017-07-20

More time for other things, we don't have to manually send surveys, manually record the results, and spend time calculating the scores.

Pros

User friendly, professional look and feel that is customized for your business, reports are easy to understand, click of the mouse and reviews pushed to website in real time, easy for clients to use, literally one question survey. The extra documents, and support are outstanding.

Cons

Wished it had a text survey option, although this could be in the works.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Quality Driven Software


Thank you for your review Bridget! We appreciate you and your kind words. We are currently working on SMS and will let you know when that is complete.

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Bridget Randels

Easy set up, easy to use, best support out there.

2018-02-26

Ease of tracking and reporting in just a few clicks.

Pros

The text feature is coming soon, it will then be perfect.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joanna Palumbo

QDS has been a game changer for us! Makes it so easy to track and manage quality and performance!

2017-07-19

Helps us act quickly and respond to customer concerns with impressive speed.

Pros

We used to spend hours calculating quality scores from surveys using bulky software.

Cons

The developers are so open to feedback that if you have a great idea on how to make it better, and it makes sense, you'll see it soon on the new release.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Quality Driven Software


Thank you Joanna! We appreciate you and will keep working hard to continually earn your 5 star review.

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TJ Fruichantie

Outstanding software and service, highly recommended to anyone wanting to track quality.

2017-07-20

I can better see what my customers think of their service on a per-visit basis and which employees/teams need better training faster than before.

Pros

Quality Driven makes it real easy for customers to give you quick feedback so you always know how things are going and can catch any problems quickly.

Cons

The only thing missing (at this time) that I'd like to see is the ability to send surveys via text message.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Quality Driven Software


Thank you TJ! We appreciate your encouraging words and will keep working hard to make the software help your business be a huge success and rise above your competition!

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Sherry Weavers

Worth building your business around!

2017-07-20

Also, our staff love tracking their results, and seeing clients past feedback.

Pros

Greatly increases my reviews on social media (using the provided landing page)

Cons

The thought of my competition having it as well. Wish I could keep it to myself. It's my secret weapon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Quality Driven Software


"The thought of my competition having it as well. Wish I could keep it to myself. It's my secret weapon." Love this, Sherry! Thanks so much..

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Kris Koenig

I LOVE Quality Driven. It's so easy to use and meets all of our needs.

2017-07-20

We can keep clients who might not be fully satisfied and we can reward employees and identify where additional training needs to happen.

Pros

All of the reports are there and easy to use.

Cons

It solved the problems we had with another program that was more expensive and very difficult and couldn't pull the reports we needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Quality Driven Software


Thank you for your great review Kris! Martha and I will continue what we're doing to make the software great, while also adding improvements, such as SMS. Thank you for taking the time to write this review!

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Amy Belanger

Quality Driven Software has had a very positive impact on my company.

2018-01-11

This software has kept us informed of our quality on a daily basis and has proven to be a great marketing tool.

Pros

It has improved communication with our customers. We know very quickly if a customer is pleased or if improvements are needed.

Cons

Currently, I have to download a list of completed jobs at the end of each day and then upload it to the Quality Driven software in order to send out the surveys. It is my understanding that this process will be eliminated as Quality Driven gains integration capabilities with other software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Heidi Hodson

Fundamental Aid

2020-06-12

It seems easier for client's to state any areas of unhappiness when they can do so through a survey.

Pros

Love the ease of keeping contact with the client after service is completed.

Cons

I really have not experienced anything thus far that I am unhappy or dissatisfied with. So far, so good!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Theresa Peterson

They help me to keep the pulse of my companies service in check

2017-07-20

Pros

Easy to use, love getting instant feedback. Allows my customers the freedom to answer on their time

Cons

Wish I could see a 30 day profile without having to specially customize it each time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Quality Driven Software


Thank you Theresa! I will look into what we can do to add a 30 day profile.

Read more
Chris Fuhrman

Great software to track and manage company quality.

2017-08-11

Pros

Ease of use, support is great, reports are nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Quality Driven Software


Thank you Chris!

Read more
Jan Maskew

Love this software. It helps everyone stay up to the quality our clients expect.

2017-07-20

Being able to make sure our clients are happy.

Pros

We can send surveys while in the field or in the office.

Cons

Love everything about this software. They have done a great job helping all along the way as we have put this in motion for our company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Quality Driven Software


Thank you Jan! We truly, truly, appreciate your business!

Read more
Dan Smith

Setting up Quality Driven Software was a breeze and completely customization which I enjoyed.

2017-07-20

Ease of soliciting customer feedback and reviews.

Pros

I have set things up so that my four and five star ratings send the customer to a landing page asking that they review us on various sites which helps limit my chasing customers endlessly for feedback.

Cons

I've been very pleased to date and don't see any downfalls with the software offering. I suspect as time goes by it will become only better!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Quality Driven Software


Thanks Dan! We are improving the software ALL the time (both back and front end). Can't wait for you to see some of the upcoming changes!

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Dawn Winter

Very easy to use and navigate.

2017-07-20

Be able to send Quality surveys to our clients

Pros

Very easy to understand how to use it Like being able to see the quality score per cleaning technician for the dates that I put in

Cons

Just wish I could email the client from their comments they've given when they reply from their survey

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Quality Driven Software


Hi Dawn, thank you so much for your review! We will certainly take a look at making that change for you as it completely makes sense! We appreciate your business!

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Ines Cohron

Supports employee improvement & engagement, wish we could have easier integration with our CRM

2018-04-24

Pros

It is the only one of its kind that I have seen that truly targets employee improvement as opposed to justmonitoring client satisfaction.

Cons

Lack of integration with my current software which implies regular downloads.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Amy Wiggs-King

I was their very first client and I absolutely could not live without the software now!!

2017-07-20

My time back, real time information, employee information, instant online reviews

Pros

Now not only can I pull one simple report - ALL my employees can see their rankings, client feedback and scores real time!

Cons

Absolutely love EVERYTHING about it........And I'm having to type more because the software is making me and so there. LOL

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Quality Driven Software


You're the best Amy! Thank you so much for your kind words!

Read more
Stephanie Nesseth

my experience has been nothing but above board, the software has given us hours back

2017-07-19

Pros

A concise and accuarate way to help us monitor client perception as well as feedback for our staff.

Cons

Truly nothing that hasn't met our expectations. Maria and Martha are very responsive to all requests.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Quality Driven Software


Thank you Stephanie! We appreciate you and your continued support. Martha and I do not take your business for granted and we will keep working hard to make Quality Driven an app that not only pays for itself, but also helps you grow and scale your business.

Read more
Sharon Grammer

Excellent customer service and simple to follow instructions.

2017-07-20

It's a great indicator of our cleaning techs quality during our service.

Pros

This software has been instrumental in growing my business. Hands down the best investment I have made!

Cons

All of the information for the surveys is put to good use .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Quality Driven Software


Thanks Sharon! We appreciate your kind words on this review!

Read more
Christopher Kettle

Quality by name...

2018-01-16

Pros

I can send out my surveys and get the results in a flash.

Cons

Takes a while to populate and get going but once initially set up there is just some tweaking here and there to be done.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Anne Johnson

A game changer.

2018-01-10

Quality control even when I can't be there to micromanage each employee.

Pros

It is simple to use and visual. Customer service is top notch.

Cons

I can't edit the files IN qds and have to open it in excel sometimes. I don't have any other complaints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stefani Hathaway

Great software to get honest advise

2018-10-03

Solving clients issues and finding out our weaknesses. The software helps me realize where my team needs me the most.

Pros

I love that you can send each client an email/text to review our services after each visit.

Cons

It's a bit confusing to understand but I am working through that with the help of the concierge service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Quality Driven Software


Hi Stefani,

Thank you for your great review! Please let us know if you want to jump on a call and we'll clarify anything you are struggling with or need help understanding. We'd love to help out!

Maria

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