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Qualtrics CustomerXM Logo
Qualtrics CustomerXM
4.7
(239)

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Customer experience management (CXM) platform

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(7)

Qualtrics CustomerXM Pricing, Features, Reviews and Alternatives

Qualtrics CustomerXM product overview

Price starts from

1500

Per year

What is Qualtrics CustomerXM?

Qualtrics CustomerXM is a customer experience management (CXM) platform designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. Key features include personalized consumer insights, trend analysis, online reputation management, and behavior-based predictions.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat
FAQs/Forum
24/7 (Live rep)

Training options

Live Online
Webinars
Videos
In Person
Documentation

Qualtrics CustomerXM pricing information

Value for money

4.5

/5

239

Starting from

1500

Per year

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Qualtrics CustomerXM features

Functionality

4.6

/5

239

Total features

66

12 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
Activity Dashboard
API
Email Marketing
Customizable Branding
CRM
Email Management

Functionality contenders

Qualtrics CustomerXM users reviews

Overall Rating

4.7

/5

239

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

173

55

9

1

1

Pros
Our experience has been great. They were great to work with during our implementation and are always willing to work with us on a project or if we have questions.
Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).
Simple to quickly get the hang of and with excellent functionality ensures business users (and everyone else for that matter) that they have access to a great product enabling survey feedback.
Cons
Inability to drag and drop items in multiple choice formatted questions. Restrictions on piping in text from certain question types, e.g. drill down.
The problem: what they called "flexible" and "adaptable" really meant that I had to build everything on my own dashboard ... and these aren't exactly intuitive platforms for the non-expert.
Some of the features with text IQ is a little confusing.

Overall rating contenders

CG
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Ciara G.

Community Engagement Manager

Financial Services, 11-50 employees

Review source

Overall Rating

Where Forms and Date Collections Meet

Reviewed 2 years ago

Transcript

Ciara G: Hi, my name is Ciara. I am a fundraising consultant, and I give Qualtrics XM five stars. For...

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Babu R.

Business Analyst

Financial Services, 1,001-5,000 employees

Review source

Overall Rating

Qualtrics for Surveys

Reviewed 2 years ago

Transcript

Babu R.: Hi, my name is Babu. I'm a senior business analyst. I am in the financial industry. I give Qualtrics...

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Ryan M.

Verified reviewer

E-Learning, 1,001-5,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Qualtrics is my favorite survey engine

Reviewed 4 months ago

I have had a really positive experience with Qualtrics. When I have to draft a survey, Qualtrics is my first choice.

Pros

I liked that I was able to provide individual surveys to all of my respondents. I also liked that there were robust features available to show specific questions to specific respondents based on their feedback.

Cons

There was a big learning curve to figure out their own language for embedded text and stuff. I will say that I was very impressed with their customer service reps. Very easy to reach and very helpful.

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Prathamesh M.

Verified reviewer

Retail, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Survey platform with features and functionality with ease of use.

Reviewed 3 years ago

Overall, Qualtrics is an excellent survey tool. It is standard survey tool for market research firms and universities where the aim to collect data using an interactive yet ease to use platform. Basic data visualization is good for keeping track of the descriptives. Customer support comes at a price though works well if your firm is inclined to make Qualtrics use efficient. Managing multiple projects is a piece of cake for this tool. Making the process effective and efficient is an another benefit. Qualtrics helps researcher to build a solid foundation of a chain of projects that they can lead from a single library. The benefits of Qualtrics overweigh the pros making it an ideal survey tool for researchers. Overall, Qualtrics is highly recommended to users.

Pros

Qualtrics customer experience is a great survey to measure customer satisfaction using the online survey tool. It is very flexible and very functional with a very user friendly layout to help build better surveys for customers and participants. Building surveys is painless and requires minimum knowledge. It is easy to create surveys using the drag and drop option with many features which help you select...

Cons

Qualtrics is a great tool with features and functionality, but it is sometimes hard for everybody to get a hang of it. Some users require training on certain features, customer support is a great help for those queries, but it comes at an additional cost. Also, the wait times are very long . Qualtrics is a high cost tool and it doesn't have many packages to choose from. Small and midsize research firms...

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Gardyrhyterforde S.

Verified reviewer

Computer Networking, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

ClientXM est puissant et efficace

Reviewed a month ago

J'ai utilisé Qualtrics comme outil principal pour les " feuilles de sourire" - de brèves enquêtes que j'ai utilisées pour recueillir les commentaires des participants à la formation .J'ai pensé que c'était incroyablement amical, et en ce moment j'aimerais que mon employeur actuel l' utilise .

Pros

Il existe d'innombrables façons de personnaliser Qualtrics.Mon organisation utilise Qualtrics pour tous les types d' enquêtes, y compris les études de recherche courtes et longues .De plus, les utilisateurs peuvent le personnaliser pour inclure le logo et la palette de couleurs de leur entreprise .Il peut être personnalisé.

Cons

S'il y avait un bouton d' annulation , ce serait vraiment utile plutôt que d' avoir à recharger la nouvelle version en cas d' échec.

Showing original review in French. See translation

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Weronika S.

Computer Software, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

It's a fine piece of software

Reviewed 2 months ago
Pros

I like the amount of features and flexibility, it's easy to track multiple team as well as personal results

Cons

It's not the easiest to use and sometimes the screens take a long time to load, sometimes also filters don't work as they should

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Anonymous Reviewer

Verified reviewer

Translation and Localization, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great system to use to build customer retention

Reviewed a month ago
Pros

I really like how I was able to listen to calls in real time and assist my agents.

Cons

I do wish that there was a stronger alert system to let agents now that there stats are falling.

Qualtrics CustomerXM FAQs and common questions

Q. What type of pricing plans does Qualtrics CustomerXM offer?

Qualtrics CustomerXM has the following pricing plans:
Starting from: $1500.00/year
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Qualtrics CustomerXM?

Qualtrics CustomerXM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Qualtrics CustomerXM support?

Qualtrics CustomerXM supports the following languages:
Chinese (Simplified), Chinese (Traditional), Dutch, English, Finnish, French, German, Irish, Italian, Japanese, Korean, Spanish


Q. Does Qualtrics CustomerXM support mobile devices?

Qualtrics CustomerXM supports the following devices:
Android, iPad, iPhone


Q. Does Qualtrics CustomerXM offer an API?

Yes, Qualtrics CustomerXM has an API available for use.


Q. What other apps does Qualtrics CustomerXM integrate with?

Qualtrics CustomerXM integrates with the following applications:
Tray.io, Make, Jira, Annex Cloud Loyalty Experience Platform, SessionCam, DataGrail, Kantata, Tango Card, Zapier, FullStory, Tethr, Stella Connect, Fuel Cycle, Reputation, Grade.us, Freshdesk, Adobe Analytics, Salesforce Sales Cloud, Pendo, Slack, Tremendous, Tableau, LogRocket, Xoxoday, Chattermill, ServiceNow, Dynamics 365 Business Central, ClickTale, Quantum Metric, UserTesting, Marketo Engage, SocketLabs, ReviewTrackers, Zendesk Suite


Q. What level of support does Qualtrics CustomerXM offer?

Qualtrics CustomerXM offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep)

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