This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Qualtrics CustomerXM Pricing, Features, Reviews and Alternatives

Qualtrics CustomerXM product overview

Price starts from

$

1500

/yryear

What is Qualtrics CustomerXM?

Qualtrics CustomerXM is a customer experience management (CXM) platform designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. Key features include personalized consumer insights, trend analysis, online reputation management, and behavior-based predictions.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat
FAQs/Forum
24/7 (Live rep)

Training options

Live Online
Webinars
Videos
In Person
Documentation

Qualtrics CustomerXM pricing information

Value for money

4.5

/5

225

Price starts from

$

1500

/yryear

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Qualtrics CustomerXM features

Functionality

4.6

/5

225
Total Features64 8 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Activity Dashboard
Email Marketing
Customizable Branding
CRM
Social Media Integration

Functionality contenders

Qualtrics CustomerXM users reviews

Overall rating

4.7

/5

225

Positive reviews

96%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.07/10
Rating distribution

5

4

3

2

1

166

50

7

1

1

Pros
Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).

JR

Jef R.

This is the best survey software if you want customizable. It provides features that I wouldn't have thought of to add myself but you can add with such ease.

AR

Anonymous Reviewer

Simple to quickly get the hang of and with excellent functionality ensures business users (and everyone else for that matter) that they have access to a great product enabling survey feedback.

JR

Jef R.

Cons
Inability to drag and drop items in multiple choice formatted questions. Restrictions on piping in text from certain question types, e.g. drill down.

CL

Cassaundra L.

The problem: what they called "flexible" and "adaptable" really meant that I had to build everything on my own dashboard ... and these aren't exactly intuitive platforms for the non-expert.

GF

Geoffrey F.

There have been occasions where I'm forced to log in again because it timed out, but I was in the middle of using it.

JW

Jed W.

Overall rating contenders

Overall Rating

Where Forms and Date Collections Meet

Reviewed 7 months ago

Transcript

Ciara G: Hi, my name is Ciara. I am a fundraising consultant, and I give Qualtrics XM five stars. For...

Babu R.

Tech Specialist

Financial Services, 1,001-5,000 employees

Review source

Overall Rating

Qualtrics for Surveys

Reviewed a year ago

Transcript

Babu R.: Hi, my name is Babu. I'm a senior business analyst. I am in the financial industry. I give Qualtrics...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Product, Great People

Reviewed 3 years ago

As a higher education professional, we have to process students accurately and efficiently, and qualtrics has helped us creatively do this on a number of levels. We also gather and report out on student satisfaction concerns, as well as marketing and needs analyses. The system is extremely versatile, so there are countless applications that can help guide the work we do in higher educational settings. This is a premium product that requires a premium investment from your organization; however, once you've made this investment, you'll find that they have thought of almost everything from an end-user perspective, and have made a very friendly yet robust product, a difficult balance to strike in a competitive industry.

Pros

Customer Service turns out to be a huge part of any user experience, but as a Brand Administrator, I was always getting requests from people in my organization about Qualtrics. I always found them to be readily available and willing to field whatever crazy request I was asking about. There are several high-quality survey and analytics tools on the market, but Qualtrics has really set itself apart by investing heavily into it's customer experience resources (physical, digital, and human) to round out a solid overall experience.

Cons

As an social science research scientist, I found that there are a few "hard coded" defaults in the system that do not really align with common research practice. There are not a ton, but one is the coded values of Likert-type items; because the default setting is Very Satisfied = 1 and Very Disatisfied = 7, I have to customize all of my subsequent items in my surveys to ensure that my averages or "TOP TWO" results meet what I expect. This is not a serious matter in the end because I'm aware of it, but I got burned by this a few times in the past and it cost me a good bit of time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Survey platform with features and functionality with ease of use.

Reviewed 2 years ago

Overall, Qualtrics is an excellent survey tool. It is standard survey tool for market research firms and universities where the aim to collect data using an interactive yet ease to use platform. Basic data visualization is good for keeping track of the descriptives. Customer support comes at a price though works well if your firm is inclined to make Qualtrics use efficient. Managing multiple projects is a piece of cake for this tool. Making the process effective and efficient is an another benefit. Qualtrics helps researcher to build a solid foundation of a chain of projects that they can lead from a single library. The benefits of Qualtrics overweigh the pros making it an ideal survey tool for researchers. Overall, Qualtrics is highly recommended to users.

Pros

Qualtrics customer experience is a great survey to measure customer satisfaction using the online survey tool. It is very flexible and very functional with a very user friendly layout to help build better surveys for customers and participants. Building surveys is painless and requires minimum knowledge. It is easy to create surveys using the drag and drop option with many features which help you select...

Cons

Qualtrics is a great tool with features and functionality, but it is sometimes hard for everybody to get a hang of it. Some users require training on certain features, customer support is a great help for those queries, but it comes at an additional cost. Also, the wait times are very long . Qualtrics is a high cost tool and it doesn't have many packages to choose from. Small and midsize research firms...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

We love Qualtrics for CustomerXM

Reviewed a month ago

Our experience has been great. They were great to work with during our implementation and are always willing to work with us on a project or if we have questions.

Pros

it is easy to use, easy to learn and mostly importantly it is adaptable and customizable.

Cons

Nothing really, the software stands on its own.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

"Flexible" and "Adaptable" Platform = Emperor's New Clothes

Reviewed 2 years ago

They sold their platform well. The templates and widgets were impressive. The problem: what they called "flexible" and "adaptable" really meant that I had to build everything on my own dashboard ... and these aren't exactly intuitive platforms for the non-expert. I eventually figured out that I was left naked like the emperor--sold an empty idea without substance. And then there's the overall customer service experience--quick to invoice but slow to setup and support. My problems began more than six months ago. I asked to terminate my contract, so they've disabled my account, but they still haven't issued a refund.

Pros

Some of the dashboard tools are impressive.

Cons

This platform is not useful for small- and mid-size businesses, or those using it for unique program solutions. If you hear words like "flexible" and "adaptable" in what they're describing, RUN! They're dashboard is really impressive, but what they don't tell you is that if you aren't using for a standard, pre-set application, then you'll have to build it yourself--and it is by no means intuitive. My small team sat through hours of training before learning that we had to build our own dashboard.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Secure survey management platform

Reviewed 4 months ago

We conduct trainings for journalists and use Qualtrics to get anonymized feedback and suggestions and to conduct pre-test, post-test and follow-up surveys. For this, multi-modal administration is important- including through emails and through personal messages. Qualtrics lets you track this infomration.

Pros

-Data presentation- visuals, reports, spreadsheet -Personalized and blinded survey links -Automated features to send survey timed reminders through different channels -Automated features to customize and send Thank you notes.

Cons

Pricey- We use it through institutional license.

Qualtrics CustomerXM FAQs and common questions

Qualtrics CustomerXM has the following pricing plans:
Starting from: $1500.00/year
Pricing model: Free, Subscription
Free Trial: Available


Qualtrics CustomerXM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Qualtrics CustomerXM supports the following languages:
French, German, Dutch, Spanish, English, Chinese (Traditional), Italian, Korean, Finnish, Irish, Japanese, Chinese (Simplified)


Qualtrics CustomerXM supports the following devices:
Android, iPhone, iPad


Yes, Qualtrics CustomerXM has an API available for use.


Qualtrics CustomerXM integrates with the following applications:
Tray.io, Integromat, Jira, Annex Cloud, SessionCam, Mavenlink, Tango Card, Zapier, FullStory, Tethr, Stella Connect, Reputation.com, Grade.us, Freshdesk, Adobe Analytics, Salesforce Sales Cloud, Pendo, Slack, Tremendous Rewards, Tableau, LogRocket, Xoxoday Plum, Chattermill, ServiceNow, Microsoft Dynamics 365 Business Central, ClickTale, Quantum Metric, UserTesting, Marketo Engage, SocketLabs, ReviewTrackers, Zendesk


Qualtrics CustomerXM offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep)

Most popular Qualtrics CustomerXM comparisons

Qualtrics CustomerXMvsMedallia Experience Cloud
Qualtrics CustomerXMvsAlchemer

Related categories