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Qualtrics CustomerXM vs AirVote Comparison

Overview

Category Leaders

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple...

Business owners use AirVote QR smileys to monitor service levels through the eyes of their customers. This self-service platform...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$1500/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$30/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

162

48

6

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.8

(4)

5

4

3

2

1

3

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Making the process effective and efficient is an another benefit. Qualtrics helps researcher to build a solid foundation of a chain of projects that they can lead from a single library.
Ability to copy the previous surveys which becomes very helpful and important when you work with complex surveys. Logic of the survey and ability to use the masked answer choices.
I'd say this is the perfect tool for marketers. You can make multiple types of question which can assist your needs, and it has so many functions to help you make the survey more meaningful.

Pros

Not enoughreviews yet

Cons

The problem: what they called "flexible" and "adaptable" really meant that I had to build everything on my own dashboard ... and these aren't exactly intuitive platforms for the non-expert.
My problems began more than six months ago. I asked to terminate my contract, so they've disabled my account, but they still haven't issued a refund.
Sometimes the complexity of all the different features may take a while to figure out but this is only a problem when you are making very customized surveys.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features64
  • 360 Degree Feedback
  • API
  • Action Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anonymous Feedback
  • Approval Process Control
  • Artwork Management
  • Assignment Management
  • Behavior Tracking
  • Brand Guidelines
  • CRM
  • Call Center Management
  • Campaign Management
  • Case Management
  • Change Management
  • Churn Management
  • Commenting/Notes
  • Communication Management
  • Complaint Management
  • Complaint Monitoring
  • Contact Management
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Digital Asset Management
  • Email Management
  • Email Marketing
  • Feedback Management
  • Fulfillment Distribution
  • Issue Tracking
  • Knowledge Management
  • Membership Management
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Output Formats
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Predictive Analytics
  • Project Management
  • Pulse Surveys
  • Quality Assurance
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • SMS Messaging
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Territory Management
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Trend Analysis
  • Workflow Management
  • Total features24
  • 360 Degree Feedback
  • API
  • Action Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anonymous Feedback
  • Approval Process Control
  • Artwork Management
  • Assignment Management
  • Behavior Tracking
  • Brand Guidelines
  • CRM
  • Call Center Management
  • Campaign Management
  • Case Management
  • Change Management
  • Churn Management
  • Commenting/Notes
  • Communication Management
  • Complaint Management
  • Complaint Monitoring
  • Contact Management
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Digital Asset Management
  • Email Management
  • Email Marketing
  • Feedback Management
  • Fulfillment Distribution
  • Issue Tracking
  • Knowledge Management
  • Membership Management
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Output Formats
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Predictive Analytics
  • Project Management
  • Pulse Surveys
  • Quality Assurance
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • SMS Messaging
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Territory Management
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Trend Analysis
  • Workflow Management

Integrations

  • Total integrations17
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Qualtrics CustomerXM vs. AirVote

See how Qualtrics CustomerXM and AirVote stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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