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Qualtrics CoreXM vs Birdeye Comparison

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Overview

Category Leaders

Qualtrics CoreXM is a survey management tool designed to help businesses collect feedback and provide insight into brand...

Category Leaders

Birdeye is an all-in-one customer experience platform. Over 80,000 businesses use Birdeye every day to attract new leads...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

374

5

4

3

2

1

290

76

8

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.8

492

5

4

3

2

1

410

57

13

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

It's easy to learn, easy to use, and even easy to teach. I love this software and would love to become some sort of certified expert user if at all possible.
I love the flexibility of options in terms of how you can deploy questions and the type of questions you can ask using this software. What you can do with the data afterward is just as excellent too.
What I love most about Qualtrics is the suite of tool built into the software to help analysis the results. I also appreciate all the options in crafting the survey.

Pros

I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.

Cons

There are only a few things that we have found the software incapable of doing, and they have been rather minor. We did request that the company add them to their "to-do" list.
Our one complaint is that the price has crept up over the years to the point that it's significantly higher than we were paying 4-5 years ago.
The data analysis options offered within Qualtrics are weak, as are the data cleaning options. This is a non-issue for smaller, or non-scientific surveys.

Cons

Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
Getting to speak with someone or cancelling a contract that was done incorrectly the first time was a problem. They don't return phone calls.
Minor complaint - time frames for viewing reports don't have a simple "last month" option.
  • Vendor responds to reviews
  • Last review18 days ago
  • Vendor responds to reviews
  • Last review16 days ago

Key features

  • Total features93
  • 2-Way Messaging
  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Analysis
  • Alerts / Escalation
  • Alerts/Notifications
  • Assessment Management
  • Audience Targeting
  • Augmented Analytics
  • Auto-Responders
  • Automated Responses
  • Behavior Tracking
  • Benchmarking
  • Brand Guidelines
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Canned Responses
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Conditional Logic
  • Configurable Alerts
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Coding
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Alerts
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Face-to-Face
  • Feedback Management
  • File Sharing
  • Filtering
  • For Sales / Marketing
  • Funnel Analysis
  • Gamification
  • Group Messaging
  • Heatmaps
  • Human Handover
  • Idea Management
  • Impact Measurement
  • Influencer Tracking
  • Intent Recognition
  • Keyword Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Qualification
  • Live Chat
  • MMS
  • Market Data Analysis
  • Mass Texting
  • Media Analytics
  • Message Personalization
  • Mixed Methods Research
  • Mobile Access
  • Mobile Alerts
  • Mobile Survey
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Multivariate Testing
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Access
  • Offline Form
  • Offline Response Collection
  • One-to-One Messaging
  • Panel Management
  • Paper-Based
  • Performance Metrics
  • Phone-Based
  • Pre-Configured Bot
  • Predictive Analytics
  • Predictive Pricing Models
  • Pricing Analytics
  • Prioritization
  • Proactive Chat
  • Product Data Management
  • Profitability Analysis
  • Progress Tracking
  • Pulse Surveys
  • Qualitative Comparative Analysis
  • Quantitative Analysis
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Real-time Updates
  • Release Planning
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Requirements Management
  • Response Management
  • Response Quotas
  • Response Validation
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Role-Based Permissions
  • SEO Audit
  • SEO Management
  • SMS Messaging
  • Scheduled Messaging
  • Screen Sharing
  • Search/Filter
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Split Testing
  • Statistical Analysis
  • Status Tracking
  • Support Audio/Images/Video
  • Support Ticket Management
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Transcripts/Chat History
  • Trend Analysis
  • URL Customization
  • User Research Analysis
  • Video Chat
  • Virtual Assistant
  • Visual Analytics
  • Visual Editor
  • Web Tracking
  • Website Integration
  • Website Monitoring
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • Total features139
  • 2-Way Messaging
  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Analysis
  • Alerts / Escalation
  • Alerts/Notifications
  • Assessment Management
  • Audience Targeting
  • Augmented Analytics
  • Auto-Responders
  • Automated Responses
  • Behavior Tracking
  • Benchmarking
  • Brand Guidelines
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Canned Responses
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Conditional Logic
  • Configurable Alerts
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Coding
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Alerts
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Face-to-Face
  • Feedback Management
  • File Sharing
  • Filtering
  • For Sales / Marketing
  • Funnel Analysis
  • Gamification
  • Group Messaging
  • Heatmaps
  • Human Handover
  • Idea Management
  • Impact Measurement
  • Influencer Tracking
  • Intent Recognition
  • Keyword Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Qualification
  • Live Chat
  • MMS
  • Market Data Analysis
  • Mass Texting
  • Media Analytics
  • Message Personalization
  • Mixed Methods Research
  • Mobile Access
  • Mobile Alerts
  • Mobile Survey
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Multivariate Testing
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Access
  • Offline Form
  • Offline Response Collection
  • One-to-One Messaging
  • Panel Management
  • Paper-Based
  • Performance Metrics
  • Phone-Based
  • Pre-Configured Bot
  • Predictive Analytics
  • Predictive Pricing Models
  • Pricing Analytics
  • Prioritization
  • Proactive Chat
  • Product Data Management
  • Profitability Analysis
  • Progress Tracking
  • Pulse Surveys
  • Qualitative Comparative Analysis
  • Quantitative Analysis
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Real-time Updates
  • Release Planning
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Requirements Management
  • Response Management
  • Response Quotas
  • Response Validation
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Role-Based Permissions
  • SEO Audit
  • SEO Management
  • SMS Messaging
  • Scheduled Messaging
  • Screen Sharing
  • Search/Filter
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Split Testing
  • Statistical Analysis
  • Status Tracking
  • Support Audio/Images/Video
  • Support Ticket Management
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Transcripts/Chat History
  • Trend Analysis
  • URL Customization
  • User Research Analysis
  • Video Chat
  • Virtual Assistant
  • Visual Analytics
  • Visual Editor
  • Web Tracking
  • Website Integration
  • Website Monitoring
  • Website Visitor Tracking
  • Widgets
  • Workflow Management

Integrations

  • Total integrations60
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations133
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk

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