Customer insights & brand research survey management tool
4.75/5 (337 reviews)Most popular features of all Customer Management apps
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
25 reviewers had the following to say about Qualtrics CoreXM's features:
It is easy enough for non-technical staff to learn and deploy basic surveys yet powerful enough to allow for complex large scale data gathering by specialist teams.
Pros
The on-screen report customisation and display are extremely helpful and export to other statistical software means you can have full control.
Cons
It would be ideal if it had some integration into third-party tools to allow for greater integration out of the box.
Rating breakdown
Time used: 2+ years
Frequency of use: Monthly
Likelihood to recommend
Pros
Features & Functionality (many options available, easy to select & use) Printed Report (customization) Initial Report (Dashboard look & feel) Easy DIY Customization (look & feel, survey flow, report) Best Customer Support Ever!!
Cons
Signature & file upload (additional step require to download instead of usual downloading of raw data) Printed Report (unable to display all rows for text entry at times) Initial Report (not easy to customize, rooms for improvement as compare to Printed Report) Contact list (time consuming to upload data with other languages)
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Implementation went very smoothly thanks to the Qualtrics employees that worked with us on setting up single-sign on and our more complex surveys. The surveys look modern, and the questions are versatile (which makes it more fun to take surveys).
Pros
The intuitive, user-friendly interface makes building surveys a breeze.
Cons
Also, when exporting reports to a word document or PDF, the graphs sometimes appear blurry and can be difficult to read.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Reporting for our survey needs.
Pros
I can follow the steps of making a survey and gathering the data without help right away.
Cons
For example, I would like the option to use embedded data to set filters before responses are returned for automatic multiple report generation (separate the data based on each unique value in an embedded data field, not have to specify each unique value).
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
In this day and age, having mobile-friendly administration of data is key.
Pros
The analytics options for performing certain data manipulations in the system before exporting data makes developing reports a very quick process.
Cons
., add an embedded data survey block in survey flows), but is still odd.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
An easy to use system that not only collects data, but allows us to also create reports - both reports that we can export, and reports that we can share via link.
Pros
I also know from past experience that Qualtrics does look at suggestions sent by users , and I appreciate that they have implemented changes to the system based on user feedback. Because of that, I always encourage people to let Qualtrics know if there's an issue or if there's a feature they'd like to see.
Cons
We're a non-profit and it's a little pricey; I wish they had smaller packages for non-profits and small organizations, or monthly options for some features (i.e. SMS messaging - we only need this a few times a year.)
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
The robustness and customization ability of ResearchSuite.
Pros
The ease and robustness of the functionality of Survey Design, in particular the features within Survey Options and Tools is very robust and allows you to customize specific to your needs.
Cons
My least favorite feature for the Qualtrics ResearchSuite platform would have to be the Reports tab, as it has limitations in terms of reporting formatting ability.
Rating breakdown
Time used: 2+ years
Frequency of use: Monthly
Likelihood to recommend
scripting wise, it is very "handy" , i dont need to have enough scripting skill to produce a survey! comparing to other tools, i consider this as an end to end tool, all in one tool
Pros
I like the library, very easy to use. seems like all info are there easy to navigate, don't need to export the data and run the analysis to another software
Cons
cannot apply weights in crosstab (data and analysis tab) cannot customize/adjust the label size in reports
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
all my research and reporting needs in one place and the integration with CRM
Real-time calculations and the ability to make changes on the fly to your survey.
Pros
Ther are many things I love about this piece of software, but the two that stand out are its research core and real-time online sampling.
Cons
A fairly steep learning curve for a novice or first-time research project manager.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
Advanced survey functionalities
Pros
There is the possibility to track respondents and send reminders, through email invite.
Cons
Reporting functionality is ok, but could result most proficient to download raw data to build visualizations with other tools.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
Better data. Better reports.
Pros
I even had one support person goes as far as film themselves doing what I needed to do with my survey to make it work, which was so helpful because I'm a visual learner.
Cons
But for overall use, there isn't much I would change especially when you compare it to other survey platforms on the market.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
I would highly recommend this softwere to colleuges.
Pros
Qualtrics Research Core Is great softwere for survey and data.
Cons
The reporting and dashboard functionality are not good which create issue.
Rating breakdown
Time used: 6-12 months
Frequency of use: Monthly
Likelihood to recommend
Pros
Easy to use for survey development, email blasts, and reminder notices.
Cons
I would like to see more survey completion status statistics such as survey duration, distribution of questions where respondents stopped taking the survey, etc
Rating breakdown
Time used: 2+ years
Frequency of use: Occasionally
Likelihood to recommend
Ease of use and good reporting.
Pros
It is intuitive. The data and analysis and reporting features are very helpful and easy to use.
Cons
As much as I like new features that are rolled out regularly, it is nearly always an additional cost and very costly at that. I see cool things and then realize that it is going to take a big meeting with our university to even consider the huge cost.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Qualtrics allows the university to integrate surveys into the student and employee experience to gather much needed feedback.
Pros
Qualtrics research core puts the ability to write great web based surveys in the hands of clients, students, and faculty.
Cons
The inability to get a single response from the API. There is no way to manage your employee surveys from an administrative perspective.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
Time and clear analytics
Allows us to conduct two major surveys and easily compile the data and reports.
Pros
Ease of use in survey creation and data options.
Cons
There research product is very powerful however contains much more operationally than we currently need. We are not fully maximizing the product.
Rating breakdown
Time used: 2+ years
Frequency of use: Monthly
Likelihood to recommend
Overall, I like the tools, but the look and feel aspects need major improvements to let the end user select how it looks. The brand admin interface there also needs to reflect a full range of options.
Pros
The survey design is very user friendly with the exception of a few question types (eg, calendar selections require some simple java for anything reasonable).
Cons
Test this thoroughly before purchase. The "branded themes" they make for you cannot be further edited at the admin level - super frustrating!
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
I like the UX but still on the fence about this platform.
Pros
The dashboard and reporting capability is powerful if you put in robust info.
Cons
The AM said the upgrade was port over all our survey info to the upgraded account.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Qualtrics is extremely versatile, easy to use, allows you to create professional lookin surveys, and the customer service cannot be beat.
Pros
Super easy to use, easy to produce reports or data tabulations, easy to manage panels and samples.
Cons
None
Rating breakdown
Frequency of use: Weekly
Likelihood to recommend
Recommendations to others considering Qualtrics CoreXM
No
I use this to create assessment surveys.
Pros
The options to create surveys are so many.
Cons
By now Qualtrics should have enormous amounts of data to be able to figure out what type of reports could be created.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
Streamlines and expedites the collection, analysis, and dissemination of large volumes of data across the organization, putting staff in closer control of their projects.
Pros
It handles all phases of the online data collection in a variety of modes, whether surveys are distributed by email, posted online, shared via social media, etc.
Cons
I would like to see a little more customization available for standard respondent messages, and enhanced validation between numeric fields and with calculations.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
I love the flexibility of the survey design and level of control over distributions.
