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Retail Choreography

Award-winning Retail Choreography platform and CX tool.

Retail Choreography - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is Retail Choreography?

Verint's Retail Choreography solutions offer international retailers and banks to enhance the customer experience, increase store team productivity and drive profitability.

They have innovative solutions to support enterprise brands with:

- In-Store and Online Appointment Scheduling

- Virtual Queue Management

- Clienteling

- Event Booking

- Click and Collect Check-In

- Task Management

- Store Team Communications

- Shop Floor Management

Verint's Retail Choreography solutions save your store teams hours of unnecessary admin work by fully automating the appointment booking process. Customers can seamlessly see real-time availability at their local store, select products and services, pick an advisor and choose a time slot. Once they’ve completed their booking, they’ll immediately receive a confirmation email via email or SMS along with booking reminders to ensure they don’t forget their booking.

With intelligent wait time algorithms, Verint's Retail Choreography solutions also eliminate the physical queue for your customers. A store host can add walk-in customers to a virtual queue or they can easily scan a QR code to join the wait line themselves. Customers are then free to explore your store, enjoy their wait and make spontaneous purchases. They’re kept up to date via real-time SMS updates and a personalized countdown smartphone webpage.

You can also utilize the growing list of integrations with CRM systems Bloom Reach and Salesforce, calendars from Google Calendar and iCloud, video conferencing tools Zoom, Go Instore, Confer With and many more. They even have an extensive API portal to enable you to integrate Qudini by Verint into your ecosystem.

Benefits of using Retail Choreography

- Full solution suite to perfect the customer experience with Appointment Booking, Virtual Queue Management, Click and Collect, Event Booking, Task Management and more.
- AWS cloud-based software with enterprise-grade security
- Powerful independent system with dozens of out-of-the-box integration options.
- Takes less than half an hour to show your store teams how to use our seamless and intuitive software.
- Scalable to thousands of stores across multiple timezones and language requirements.
- A collaborative and responsive partner which enterprise retailers and banks enjoy working with.

Starting from

No pricing info

Alternatives with better value for money

Retail Choreography's key features

Most critical features, based on insights from Retail Choreography users:

Reporting/Analytics

4.8

(4)

All Retail Choreography features

Features rating:

4.6

(10)

Access Controls/Permissions

(0)

Activity Dashboard

(0)

Activity Tracking

(0)

Alerts/Notifications

(0)

API

(0)

Appointment Management

(0)

Attendee Management

(0)

Automated Scheduling

(0)

Availability Management

(0)

Barcode/Ticket Scanning

(0)

Billing & Invoicing

(0)

Booking Management

(0)

Calendar Management

(0)

Client Database

(0)

Client Management

(0)

Client Portal

(0)

Collaboration Tools

(0)

Confirmations/Reminders

(0)

Contact Database

(0)

Contact Management

(0)

Customer Database

(0)

Customer History

(0)

Customizable Branding

(0)

Customizable Forms

(0)

Customizable Reports

(0)

Customizable Templates

(0)

Data Import/Export

(0)

Email Management

(0)

Email Marketing

(0)

Email Reminders

(0)

Employee Management

(0)

Event Calendar

(0)

Event Management

(0)

Event Scheduling

(0)

Event Ticketing

(0)

Group Scheduling

(0)

Mobile Access

(0)

Multi-Location

(0)

Online Booking

(0)

Online Registration

(0)

Project Templates

(0)

Real-Time Data

(0)

Real-Time Notifications

(0)

Real-Time Reporting

(0)

Real-Time Updates

(0)

Recurring Appointments

(0)

Recurring Tasks

(0)

Registration Management

(0)

Reminders

(0)

Reporting & Statistics

(0)

Room Booking

(0)

SMS Messaging

(0)

Social Media Integration

(0)

Sub-Task Management

(0)

Surveys & Feedback

(0)

Task Editing

(0)

Task Scheduling

(0)

Task Tagging

(0)

Third-Party Integrations

(0)

To-Do List

(0)

Visitor Registration

(0)

Website Integration

(0)

Website Management

(0)

Workflow Management

(0)

Retail Choreography alternatives

Retail Choreography

4.7

(10)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.7

Customer Support

4.8

Cvent Event Management

4.5

(968)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.1

Features

4.3

Value for Money

4.1

Customer Support

4.5

Tripleseat

4.7

(522)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.6

Customer Support

4.7

AudienceView

4.5

(41)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.3

Value for Money

4.4

Customer Support

4.6

Retail Choreography integrations (19)

Retail Choreography support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

24/7 (Live rep)

Email/Help Desk

FAQs/Forum

Phone Support

Knowledge Base

Chat

Training options

Live Online

In Person

Webinars

Documentation

Videos

Retail Choreography reviews

Overall rating

4.7

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9/10

Rating distribution

Pros

Customers like the system and find it easy to use. The Qudini support team is great to work with and have been a huge help in setting up our processes and workflow.

Darlene J.

Vice President

Qudini is the perfect solution with the right balance of tools and functionality. Would highly recommend to any business in need of a queuing and appointment application.

Darlene J.

Vice President

Our client has reported that the application is easy to use for associated and has cleared crowds at stores. Qudini is great at addressing any issues, questions and requests.

Mai Z.

Training and Support Manager

Cons

Problems - Configuration - Translation - Software problems.

Cedric E.

District Manager IM BE

Search Field / History was difficult to navigate. At times there was a lag trying to scheduling the second vaccine appointment.

Don B.

Assistant Fire Chief

The app sometimes lags with multiple simultaneous users or high queue volume.

Joe M.

Associate Director of Member and Visitor Engagment

Read all reviews

Retail Choreography FAQs

Q. Who are the typical users of Retail Choreography?

Retail Choreography has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

These products have better value for money

Q. What languages does Retail Choreography support?

Retail Choreography supports the following languages:
Arabic, German, English, French, Japanese, Spanish, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, Italian, Korean, Polish, Portuguese, Russian, Swedish

Q. Does Retail Choreography support mobile devices?

Retail Choreography supports the following devices:
Android, iPad, iPhone

Q. Does Retail Choreography offer an API?

Yes, Retail Choreography has an API available for use.

Q. What other apps does Retail Choreography integrate with?

Retail Choreography integrates with the following applications:
Quinyx, Adyen, Microsoft Outlook, PayPal, Telegram, Viber, Worldpay for Enterprise, Rotageek, WhatsApp, Infobip, Confer With, iCloud, Stripe, Vonage Business Communications, Aptos Retail Merchandising, Google Calendar, Braintree, Twilio, Bloomreach

Q. What level of support does Retail Choreography offer?

Retail Choreography offers the following support options:
24/7 (Live rep), Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat