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Really Simple Systems CRM vs Urbest Comparison

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Overview

Category Leaders

Really Simple Systems is designed for small and mid-sized businesses, making it easy to set up and simple to use. All your...

Urbest's collaborative job tracking platform allows organisations to seamlessly capture, organise, track and take actions...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

14

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

600

/yryear
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

159

112

19

4

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.7

5

4

3

2

1

21

5

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The service from RSS has been outstanding and they help to provide solutions and alternatives quickly and as best as they can.
I have really enjoyed using RSS for my day to day administration and for quoting purposes. It is an effective platform with lots of good features and work arounds.
The software is so easy to use which has made embedding it into our operational practices an easy task. The ability to link accounts has proved very useful too.

Pros

The strengths of this software are that it is very easy to implement and to use. It is easy to onboard service providers.
And that is the essence of a good system where the whole community is involved and one can see how her/his issue is resolved in near real time.
Simple is key and that's the main adjective to it. KISS: Keep it Simple and Straightforward fits this software perfectly.

Cons

It's annoying whem the system times out without warning and you can lose your work. The interface feels a little "old" but really that's just nit picking.
This however makes it very difficult for anybody but me to understand where we are with each customer in our sales and follow up cycle. I always struggle to maintain order with this.
Some of the terms used to describe the different sections of data are confusing and require getting used to. The short amount of time before you are logged out again.

Cons

As said above, the reporting of problems is often a bottleneck in traditional systems whereby one will see the problem and will have to call/email/ or phone the helpdesk to report it.
From taking the decision to having it running, no more than a week passed by.
Integration with our existing CAFM is possible but the overlap of functionalities has made it difficult for our IS teams to draw the line.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features149
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Application Access Control
  • Application Management
  • Appointment Management
  • Asset Tracking
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Batch Processing
  • Bid Management
  • Billing & Invoicing
  • Budgeting/Forecasting
  • Bulk Send
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Personalization
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Case Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Claims Tracking
  • Client Management
  • Client Tracking
  • Collaboration Tools
  • Commercial Properties
  • Commission Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Database
  • Custom Development
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Visualization
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Exception Reporting
  • FAQ
  • Field Sales Management
  • File Storage
  • For Facility Management
  • For Schools
  • Forecasting
  • Forms Management
  • Geographic Maps
  • Graphical Data Presentation
  • Help Desk Management
  • IT Incident Management
  • Image Library
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Interaction Tracking
  • Job Costing
  • Job Management
  • Job Tracking
  • Knowledge Management
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Segmentation
  • List Management
  • Live Chat
  • Mailing List Management
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Location
  • On-Demand Webcasting
  • Online Time Clock
  • Opportunity Management
  • Order Management
  • Password Management
  • Payment Collection in the Field
  • Payment Processing
  • Payor Management
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Preventive Maintenance
  • Project Management
  • Proposal Generation
  • Proposal Management
  • Quality Control
  • Quality Control Management
  • Queue Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Residential Properties
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Login
  • Segmentation
  • Self Service Portal
  • Service History
  • Service Level Agreement (SLA) Management
  • Source Tracking
  • Statistical Analysis
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Technician Management
  • Template Management
  • Tenant Portal
  • Tenant Tracking
  • Territory Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • To-Do List
  • Two-Factor Authentication
  • Unsubscribe Database
  • User Management
  • Video Support
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Widgets
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • XML / RSS
  • Total features84
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Application Access Control
  • Application Management
  • Appointment Management
  • Asset Tracking
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Batch Processing
  • Bid Management
  • Billing & Invoicing
  • Budgeting/Forecasting
  • Bulk Send
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Personalization
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Case Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Claims Tracking
  • Client Management
  • Client Tracking
  • Collaboration Tools
  • Commercial Properties
  • Commission Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Database
  • Custom Development
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Visualization
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Exception Reporting
  • FAQ
  • Field Sales Management
  • File Storage
  • For Facility Management
  • For Schools
  • Forecasting
  • Forms Management
  • Geographic Maps
  • Graphical Data Presentation
  • Help Desk Management
  • IT Incident Management
  • Image Library
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Interaction Tracking
  • Job Costing
  • Job Management
  • Job Tracking
  • Knowledge Management
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Segmentation
  • List Management
  • Live Chat
  • Mailing List Management
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Location
  • On-Demand Webcasting
  • Online Time Clock
  • Opportunity Management
  • Order Management
  • Password Management
  • Payment Collection in the Field
  • Payment Processing
  • Payor Management
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Preventive Maintenance
  • Project Management
  • Proposal Generation
  • Proposal Management
  • Quality Control
  • Quality Control Management
  • Queue Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Residential Properties
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Login
  • Segmentation
  • Self Service Portal
  • Service History
  • Service Level Agreement (SLA) Management
  • Source Tracking
  • Statistical Analysis
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Technician Management
  • Template Management
  • Tenant Portal
  • Tenant Tracking
  • Territory Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • To-Do List
  • Two-Factor Authentication
  • Unsubscribe Database
  • User Management
  • Video Support
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Widgets
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • XML / RSS

Integrations

  • Total integrations28
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Really Simple Systems CRM vs. Urbest

See how Really Simple Systems CRM and Urbest stack up against each other by comparing features, pricing, ratings, integrations, security & more.