Really Simple Systems Features

Really Simple Systems

Making CRM Simple

4.4/5 (192 reviews)

Really Simple Systems Feature Summary

  • Opportunity (sales and pipeline) Management
  • Integrated Marketing module
  • Custom Fields
  • Service and Support module
  • Integrated Email Marketing
  • Free customer support
  • Easy to use CRM
  • Scalable pricing structure
  • Simple and Advanced Marketing options
  • Listing and Forecast Reporting
  • 100% secure data
  • API
  • Chat

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (289 other apps)
Activity Dashboard (154 other apps)
Activity Tracking (106 other apps)
Automatic Notifications (142 other apps)
Automatic Reminders (140 other apps)
CRM Integration (101 other apps)
Calendar Management (134 other apps)
Contact Database (101 other apps)
Custom Fields (113 other apps)
Customer Database (107 other apps)
Customizable Branding (135 other apps)
Customizable Reporting (118 other apps)
Customizable Templates (115 other apps)
Data Import/Export (133 other apps)
Electronic Payments (106 other apps)
Email Integration (131 other apps)
Mobile Integration (108 other apps)
Reporting & Statistics (138 other apps)
Social Media Integration (119 other apps)
Third Party Integration (147 other apps)

Competitor Feature Comparison

Really Simple Systems Feature Reviews

25 reviewers had the following to say about Really Simple Systems's features:

Bruce Laing

Easy to use CRM

2018-07-11

If nothing else the audibility of customer interactions, this allows us to see any \ all communications with the customer.

Pros

Its a very easy system for users to pick up, comprised of a core architecture: Customers \ Companies = Accounts Contacts = the customers name, email, telephone Tasks = To Do list Activities = records the history of what you've done with that customer Opportunties = Won or lost sales records Then there's the reporting, where anything you put into Really Simple Systems can be interrogated, not just the content of certain restricted fields.

Cons

We're looking to do some integration and other CRM platforms easily allow this through API services, such as IFTTT or Zapier, Really Simple Systems only provide an API.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Mike O'Sullivan

RSS - CRM gives us exactly what we need to manage our database of subscribers, prospects & customers

2017-08-18

Pros

Very effective report management module which provides flexible analysis of the database.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
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Stewart Maxwell

RSS Review

2016-06-17

Good simple system and support. Marketing module complicated and needs more work. Lacks many of the basic features in many other CRM's. OK for small businesses but not scalable as business grows

Pros

Simplicity

Cons

Inability to create dashboard Marketing module poor Lack of integration with other systems Lack of App or good mobile version

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10

Recommendations to others considering Really Simple Systems

Great shame you do not offer a proper 1/2 day payable training service as I would have paid for that to make the system work as we want it to do. You are losing revenue due to this and we are having to review other systems as we cannot get the marketing module to work.

Source: Capterra
Helpful?   Yes   No

Response from Really Simple Systems


Thanks for your feedback Stuart. As you are aware, the new version of our CRM will be available shortly which will address many of the issues you mention, including mobile optimisation. Development of the integrated marketing module will follow shortly after this.

I understand our Support Manager has already spent some time with you to help you get set up but if you need any further assistance please do get in touch.

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Amanda Witcher

Easily transferable from Salesforce and great technical support

2015-11-18

Pros

I have a small company selling school trips so my database is large but I have only a small number of high-value sales a year.

Cons

Small point, really - Activity data which was transferred from Salesforce is displayed twice under Activities.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering Really Simple Systems

Make sure that the data is transferred correctly from one CRM system to another. Data which is entered in one system under a certain title or field may not be transferred into the correct, or recognizable field in another CRM system. I ran both systems concurrently for several months to make sure I hadn't lost any data.

Source: Software Advice
Helpful?   Yes   No
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Geraldine Fusciardi

Excellent, greatvalue tool for managing sales and marketing activities

2015-11-18

Pros

Lives up to its name - simple to use, clear linkage between accounts/tasks/opportunities has all the functionality you need and allows you to create a wide variety of reports.

Cons

Lack of flexibility around dashboard and lack of integration with productivity tools such as Outlook.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10

Recommendations to others considering Really Simple Systems

Stick with a simple system - I have used many CRM tools and often you don't use most of the functionality you have paid for and see on your screen every day. This is a tool I have recommended into several companies with no problems. And the pricing approach is excellent.

Source: Software Advice
Helpful?   Yes   No
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Jay Rau

Real Simple Systems

2017-01-06

In addition to the user interface being very logical and intuitive, it also permits a fairly wide latitude for customizing the data fields for contacts, accounts, opportunities and reporting – which will be critically important for performance metrics tracking and reporting (there is an extensive menu of default reports, plus we can design our own custom versions).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
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Troy Moser

Really Simple is really simple. Which is really ideal!

2016-11-18

I was hesitant at first to go with any software because I kept saying to myself who needs management software when you are the only employee!

Pros

Has just enough information that its not redundant. I love the pay as you go approach. Instead of bogging us down with several hundred dollars worth of software we may never use, or even worse free versions that don't cover enough services to make you want to start using their products at all! I wanted a product that tells me what happened, when and how I did something, to whom and when, what the outcome was, and will then continue to bug me if I haven't done it yet.

Cons

Would like to see more third party integrations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Really Simple Systems

As I tell employees, friends, family, with anything you really got to give it time to decide if you like it, love it, or truly hate it. Give it two weeks. What do you got to loose?

Source: Software Advice
Helpful?   Yes   No
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Alan Peters

Easy to use and value for money.

2017-06-05

Pros

I know rely totally on this software for management of prospects and account management activity.

Cons

When adding new contacts, it would be good to have a copy feature from existing contacts so that addresses and phone numbers etc don't have to be input again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
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Ailsa Williamson

Great ability to customize

2018-03-27

Easy ability to track and edit leads.

Pros

What I most like is the ability to add custom fields to really utilise the tool .

Cons

Initially, the report function didn't work perfectly for us but I contacted customer support and they really quickly solved this issue for us by adding in the requested extra fields.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Kirsten Cluer

A CRM system that has grown with my business

2016-11-09

My business now wouldn't function without the help of our RSS CRM.

Pros

Easy to use and different packages to suit different sized businesses

Cons

It would be good if the email integration would include email attachments

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Lexie Hart

Excellent CRM

2016-06-16

Really simple systems is a great CRM for our company because it is very easy to use and to setup.

Pros

*Easy to import data *Easy to set call backs using the task feature *Easy to monitor progress through report

Cons

*Display should be more bolder as sometimes I have to squint to see notes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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mark ss

the marketing module never should have seen the light of day. sending an eamil should be so simple.

2017-05-11

Pros

accounts and contact management is great. beyond that...it is not very intuitive. in fact its very difficult and cumbersome.

Cons

marketing module. trying to integrate with emails etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
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Matthew Sterry

Excellent system which is so simple for everyone to use

2015-11-10

Pros Easy to navigate around the system, Customer service is always brilliant Cons Unable to integrate with ActiveCampaign email marketing

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Lorraine Williamson

First CRM experience from a small family business

2015-11-18

Pros

Having created databases before, I knew generally how to create what I needed.

Cons

I would like to be able to set up timed actions, ie an email is sent automatically on a certain date to a customer as a reminder etc. Would also welcome the 'additions' being part of the programme - only found out after signing up that all the extra bits are chargeable which was disappointing.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

6/10

Recommendations to others considering Really Simple Systems

Look into what's included and how this fits into your needs. Make comparison with all other CRMs to get cost comparisons and sign up to trails first to find the CRM which best suits you and your business needs.

Source: Software Advice
Helpful?   Yes   No
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Laura Turner

A straightforward and self-explanatory system

2017-11-15

Able to easily monitor sales activity, record necessary information and it functions better than many other databases I have used, which charge alot more!

Pros

I have a recruitment business and its been helpful to monitor my sales activities. Quick response for customer services when I enquired about the products.

Cons

Would have liked to have been able to mass email on the free software, but I can appreciate this function is more complex.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anthony Smith

Simple- Does what it says on the tin

2017-06-05

Having taken a break from RSS CRM to a Corporate Microsoft Dynamics CRM, when I set up Vox Ignis Ltd we went straight for RSS again

Pros

simple, web based CRM so it can be accessed in McDonalds on the road, good to use and good reporting so I can get a snapshot of activity at any time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Excellent for small business

2017-11-13

The greatest benefit is sharing of customer/contact information internally across team members in an easy fashion at a reasonable price.

Pros

Sharing contact information, outstanding tasks for clients, and client specific documents are all easy tasks that are quite intuitive.

Cons

There are several activities that are a bit clunky/annoying.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Really Simple Systems


Thank you for your feedback. I will report the errors you mention regarding currencies and time zones to our Development Team to take a look at. In the meantime, if you would like to contact our Support Team on support@reallysimplesystems.com we can correct these settings for you. Regards.

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Gordon Fleming

Replacement for MS Business Contact Manager

2016-11-11

Biggest down for us is the inability to add activities/notes on an opportunity basis.

Pros

Really good customer service.

Cons

Would like to be able to add notes or activities at an opportunity level.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Really Simple Systems


Hi Gordon,

Thank you for your comments. Glad to hear the CRM is working well for you.

I have raised your feature request, to be able to add notes to opportunities, with our development manager. Hopefully, this is something we can add in due course.

Kind regards
Helen Armour
Marketing Manager

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Mary Nugent

I have used other CRM software and RSS is all you need, it is simple but useful and to the point.

2016-12-07

It is easy to do marketing campaigns, it is easy to change fields and add drop downs.

Pros

It is a CRM, not trying to run your inventory or production from this software.

Cons

The limit of the 20 fields.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Really Simple Systems

Compare cost and what you actually need in a CRM and you will find this is the best product for you.

Source: Capterra
Helpful?   Yes   No
Read more
Raychel Thomas

User friendly, does what it says on the tin.

2017-06-29

Everything is now on the database and easily to hand.

Pros

It has been easy to add, delete, amend fields. We have been able to use the software in a slightly different way, but which suits our needs.

Cons

Would be great to be able to move the placement of fields on the form for a better flow of data / easier user experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andy Watts

Verified Reviewer

Simple, effective & good value

2015-12-15

I wanted to introduce a CRM system to our small company in order to have a central database of client details and store documents against them.

Pros

User friendly Good range of features Good support - quick response to any queries Good mobile access via smartphone

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Chris Moreno

A Game Changer!

2016-08-27

After being a bit overwhelmed by a number of different CRMs out there, I was determined to find something very basic with A) a limited amount of fields (but enough to do the job), B) affordability, C) excellent support and D) ease of use on mobile.

Pros

Ease of use. Mobile interface.

Cons

None.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Really Simple Systems

Try it you'll love it.

Source: Capterra
Helpful?   Yes   No

Response from Really Simple Systems


Hi Chris
Thanks for your endorsement. I'm not sure every development request happens quite so quickly but we do try our best! Fortunately, with a simple CRM like ours there is a lot we can do to to accommodate our customers so we are pleased to hear it has been so successful for you.
Best regards
Helen Armour
Marketing Manager

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Alastair Jones

A simple CRM system that allows you to have client and sales information in one place. Easy to use.

2017-09-13

I am more confident of not missing sales opportunities and contacting clients at the right time to gain the business.

Pros

For a simple system there is a fair amount of flexibility to change task titles, drop down menus, reports etc. to make the system work how you want it to.

Cons

I think the 500 account records is a bit restricting on the licence. 1000 would be better for small start up businesses. Its too big a jump to 5000 on the higher licence.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Smooth, seamless, fast, intuitive

2017-11-13

Keeping track of customer contacts and leads has never been easier.

Pros

It runs perfectly in a mobile browser.

Cons

The "new" site, tends to load slower than the old sometimes. I wish there was a few different color pallets to choose from ie light, dark, grey.....

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
dwayne moore

Excellent customer service! Prompt and helpful. However, the system is not really simple to learn.

2017-11-13

Pros

The emails work well to design and send out.

Cons

We still have not been able to link our registration forms in our wordpress site with this CRM. It is imperative that those who complete forms are automatically put into the CRM for follow up and monitoring.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Really Simple Systems


Dwayne, thanks for your feedback. I have asked our Support Team to get back in touch with you to help you get the web forms set up. Regards.

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