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Re:amaze vs Shelf Comparison

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Overview

Category Leaders

Re:amaze is a web based help desk platform that enables businesses to communicate with customers at scale. Multi-channel...

Category Leaders

The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

29

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

51

5

4

3

2

1

44

6

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.9

83

5

4

3

2

1

75

7

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

We have significantly improved on our support time to resolution for our customers. Our staff has loved every minute with it.
In less than 6 months it has become a huge component to being able to service customers better. Super simple, great integrations and great customer support from the Reamaze team.
The features and value are fantastic. The interface is clean, modern, and easy to navigate.

Pros

Overall, Shelf has been amazing. When I've had any questions or issues, Rick has been a pleasure to work with.
Highly recommended platform. I loved the options, customer support, very fast and easy to use, also user friendly.
Overall I have had a great experience with Shelf. The Shelf Team has been so incredibly helpful in the launch and revamps of the platform.

Cons

The backed interface for the live chat is awful. Ultimately we decided to leave because the chat function wasn't meeting our needs.
A little to much to click and over whelming. Some features are missing that TIDio chat has.
It worked for a basic customer support desk but the lack of features and difficulty figuring out the features were a turn-off.

Cons

If you're looking for a practical no nonsense tool that manages your informational inputs and integrates them with your your organizational structure and work outputs then look no further.
Dropbox, GDrive, OneDrive it's a mess - not anymore.
We tried this and the window would be to small or to big, causing the agents frustration when answering calls.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features58
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio File Management
  • Auto-Responders
  • Automated Routing
  • CRM
  • Call Center Management
  • Canned Responses
  • Cataloging/Categorization
  • Categorization/Grouping
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Committee Management
  • Communication Management
  • Configurable Workflow
  • Content Library
  • Content Management
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions / Forums
  • Document Classification
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drag & Drop Editor
  • Email Alerts
  • Email Management
  • Email Templates
  • Engagement Tracking
  • Event Management
  • Feedback Management
  • File Conversion
  • File Management
  • File Sharing
  • Filtering
  • Full Text Search
  • Fundraising Management
  • Geotargeting
  • IVR / Voice Recognition
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Member Database
  • Membership Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • Optical Character Recognition
  • Proactive Chat
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Role-Based Permissions
  • Rules-Based Workflow
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Self-Learning
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Progress Tracking
  • Task Scheduling
  • Templates
  • Text Editing
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • User Management
  • Version Control
  • Video Support
  • Volunteer Management
  • WYSIWYG Editor
  • Web Notifications
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Wiki
  • Workflow Configuration
  • Workflow Management
  • Total features77
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio File Management
  • Auto-Responders
  • Automated Routing
  • CRM
  • Call Center Management
  • Canned Responses
  • Cataloging/Categorization
  • Categorization/Grouping
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Committee Management
  • Communication Management
  • Configurable Workflow
  • Content Library
  • Content Management
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions / Forums
  • Document Classification
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drag & Drop Editor
  • Email Alerts
  • Email Management
  • Email Templates
  • Engagement Tracking
  • Event Management
  • Feedback Management
  • File Conversion
  • File Management
  • File Sharing
  • Filtering
  • Full Text Search
  • Fundraising Management
  • Geotargeting
  • IVR / Voice Recognition
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Member Database
  • Membership Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • Optical Character Recognition
  • Proactive Chat
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Role-Based Permissions
  • Rules-Based Workflow
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Self-Learning
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Progress Tracking
  • Task Scheduling
  • Templates
  • Text Editing
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • User Management
  • Version Control
  • Video Support
  • Volunteer Management
  • WYSIWYG Editor
  • Web Notifications
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Wiki
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations33
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations13
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Shelf logo

Shelf

This is the one!

Reviewed 6 years ago

We looked at a lot of places to host our Content Library for employees at Partners, and hands-down, Shelf was the best. Affordable, simple, straightforward, not trying to re-create a social network. Shelf does what it does, and does it great.

Pros

No pros were added to this review

Cons

No cons were added to this review