Re:amaze Features

Re:amaze

Support, engage, and convert customers on a single platform.

4.8/5 (5 reviews)

Re:amaze Feature Summary

  • Email support
  • Facebook and Twitter support
  • Knowledge base
  • Livechat
  • Automated workflows
  • Multi-brand support
  • CRM with customer data blocks
  • Public sites
  • Team collaboration and staff notes
  • Response templates
  • Collision detection
  • Notifications, tags, filters
  • Autoresponders
  • Permalinks
  • Reporting
  • Javascript integrations
  • API
  • Keyboard shortcuts
  • Customizable
  • Site integration

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Competitor Feature Comparison

Mobile apps

iOS App


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Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


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Re:amaze Feature Reviews

5 reviewers had the following to say about Re:amaze's features:

Anonymous
A verified reviewer

Easy setup and great at helping provide 5 star customer support

2018-07-02

Much better response time to customer questions which have ultimately led to an increase in sales and 5 satr reviews on feedback emails and social media.

Pros

We have a set of templates we can respond with for common enquireis and we have now got increased response time on facebnook as we get instant notificatiopn of messages.

Cons

Could do with some upgarde to the UI. In particular some colour coding for tags or different types of messages going to selected email accounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Reamaze


Thanks for your candid review! An interface update is coming later this year after we roll out some more features :) We'll make sure our product teams are aware of your feedback.

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Jeremy Wine

An outstanding client-support option for B2B

2018-08-17

I volunteered to write a positive review because we've been very happy with Reamaze. It's been the actual real and working solution to our need--to deliver a high-quality B2B client support experience. Now we can concentrate on other things.

Pros

The most distinguishing feature for us was the ability to marry live chat support with a private, client-only knowledgebase.

Cons

I'd also like some reports/tracking on who and how many of whom are visiting and reading articles in our Help Center, but I believe that's on their roadmap.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Mark Anderson

We found it very useful for our small customer service team.

2018-02-27

We use to manage all social channels and emails through this software and it worked quite well for our small company.

Pros

It is very simple and easy to use software, where you can easily manage your customer service and integrate all channels at one place.

Cons

For small teams it works fine, but, for big teams it would be quite difficult to monitor and manage as there is no ticketing system in the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Reamaze


Hi Mark! Thanks for the candid review. We appreciate the support. For large customer service teams, we recommend leveraging automated workflows for ticketing. A ticketing system is usually about handling assignments and escalations, which Re:amaze supports and is all doable via workflows. Our other ticketing features include assignments, moving conversations, reminders, state changes, tags, and much more. Let us know if you have any questions at support@reamaze.com!

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Winston Han

Great helpdesk platform with lots of features and awesome customer service.

2017-10-23

Consolidated a lot of our helpdesk needs, CRM needs, chat needs to help with conversions.

Pros

That includes things like - Chat - Email support - Social media support - Customer satisfaction surveys - FAQ - Proactive customer engagement Pricing is fair and policies are just great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Reamaze


Thanks for reviewing Re:amaze, Winston! I'm glad we're creating a platform that you enjoy.

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Oliver McKenzie

A very modern take on customer support helpdesk, live chat, and customer engagement.

2018-02-03

I manage all my customer service with this product.

Pros

It's much more than a customer service platform.

Cons

Reamaze has a very unique design philosophy and it's not everyone's cup of tea.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Reamaze


Thanks for the feedback Oliver! We'll be sure to make onboarding and learning new Re:amaze features easier in the future.

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