Re:amaze Reviews - Page 2

Great tool for website conversion - being able to answer questions and offer recommendations is brilliant for converting enquiries. Tight Shopify integration gives our team instant access to customer info so we can easily answer questions while in a chat. Fast support responses. Very Intuitive - our team we’re up and running really quickly with minimal training.

Happy overall at this stage - no complaints

ReAmaze has cut down on emails from customers and sped up customer communication. We really like that we can either answer the customer as a Live Chat or respond later like an email all within the same system. We also have it linked to Slack so it notifies us right away.

We haven't found any negatives after about 6 months of use. I guess it would be nice to be able to respond from within the Slack app instead of just getting notifications.

- Easy to use - The help center feature - Customizable - Good price - Fast chat software - you can use your company email as the sender

- it's hard to contact customer service - no too much features

Firstly I love that it integrates so well with BigCommerce. A must. Also I can use it from any browser. Love the UI. And search function is digs out your customer with the smallest bit of info. Life saver.

I wish it allowed a better way to categorize emails. Also a way to get rid and delete emails more easily. Also a way to deal with spam.

That it's easy to use, but has plenty of features to make sure you can take care of customers.

The only complaint would just be to have them make the launcher positioning easier to do within the app.

Easy to navigate Helps answer customers questions who may not want to call in Helps generate increased sales numbers

There is nothing that I do not like about this software.

-Tagging emails to track the status - Setting reminders to clear your inbox of emails on hold - Set "departures" to keep emails/jobs organized - integrates well with Shopify orders

-I wish you could see the description of tags when applied to emails -Hope that there is more integration with triggering events when detecting actions taken from shopify

The features and value are fantastic. The interface is clean, modern, and easy to navigate.

Support can be delayed due to being only through messaging.

I love the tags that we can individualize. They really save us time.

Why do I have to dislike something? That's an error in your functioning, to make me come up with something I dislike. I dislike you make this a required field. Nothing else comes to mind.

Reamaze collects customer data such as orders, etc enabling customer service to provide answers quickly and efficiently. The help tool is a great feature that allows customers to search for their answers in the FAQ library. We are able to create tickets in case of escalation which helps track response times. These are just a few features that stand out for our company.

We have, yet, to discover the cons of this software. Everything so far has been operating smoothly.

Support is there to help, as soon as you need them.

A little to much to click and over whelming. Some features are missing that TIDio chat has.

Ability to have all messages, emails, notifications in one place.

Not fully compatible woth all social media ( instagram messages don’t come through )

Easy to use, implements with social media, implements with ecommerce website, includes help desk software.

Very little to not like about it - some of the short cut keys are different from standard e.g. Cntrl + L for links instead of Cntrl + K which I'm use to in gmail, word etc.

Easy to install an easy to use, has all the features we need.

No concerns with the software, has been positive overall.

We are able to receive more leads and qualified prospects

Took a little while to get used to but now it is super simple

Easy to setup and use. Great customer service. They even added a feature I brought up.

Integration with Hubspot, not being HIPAA compliant.

Consolidation of all our ecommerce channels

Sometimes the app will not scroll or can be glitchy, but still worth it.

The level of communication and cohesion it promotes between different departments.

I don't really have any negative feedback.

Perfect solution for ecommerce. There is a wide range of features you get even at the lowest tier. The support is unmatched and very easy to set up.

I haven't encountered anything yet. It may not be the best solution for very large teams, or for organizations with multiple teams.

Great tool to service multi channel platforms and websites

There are still other features that needs to be added to support Instagram direct messages.

Reamaze is simple to use and allows us to better respond to client-facing issues.

I wish the UI/UX design of Reamaze was a little cleaner. More readable font.

It was pretty simple to set up and get started.

Not very robust, customer support is not super helpful, things disconnect frequently.

I like the most its simplicity that it visualizes customer conversions, and helps in live chat and helpdesk integration. It provides a collaborative/shared inbox where we can collectively see all the text messages, chats, emails, and social messages - all in one inbox. Best for sharing targeted content with the customers, as we can track their activity.

No cons identified so far, it provides all the essential features.