RegOnline® By Cvent Features

RegOnline® By Cvent

Registration and Event Management Software

4.07/5 (43 reviews)

RegOnline® By Cvent Feature Summary

  • Event Website Designer
  • Social Marketing Tools
  • Email Marketing Tools
  • Online Registration
  • Event Info Pages
  • Mobile Event App
  • Onsite Networking Tools
  • RFP Wizard
  • Hotel & Venue Locator
  • Onsite Check-in
  • Event Analytics
  • Survey Tools
  • Report Generator
  • Charts & Graphs
  • Multiple Language Support
  • Customer Support
  • Self Service Platform available

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (293 other apps)
Activity Dashboard (163 other apps)
Activity Tracking (116 other apps)
Automatic Notifications (153 other apps)
Automatic Reminders (149 other apps)
CRM Integration (107 other apps)
Calendar Management (141 other apps)
Contact Database (104 other apps)
Custom Fields (123 other apps)
Customer Database (113 other apps)
Customizable Branding (144 other apps)
Customizable Reporting (124 other apps)
Customizable Templates (124 other apps)
Data Import/Export (140 other apps)
Electronic Payments (112 other apps)
Email Integration (141 other apps)
Mobile Integration (114 other apps)
Reporting & Statistics (156 other apps)
Social Media Integration (123 other apps)
Third Party Integration (158 other apps)

RegOnline® By Cvent Feature Reviews

25 reviewers had the following to say about RegOnline® By Cvent's features:

Christopher Irr

CBA Meeting

2010-08-12

I would recommend this to someone else, but only because it is the only registration software that I know of.

Pros

It ultimately catalogued all the people we needed in one database. Reports were easy and helpful

Cons

While the site boasted a lot of customization within the design of each page, I don't believe this was ultimately true.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Religious Institutions company, 51-200 employees)

Regonline provides a powerful registration software at a great price. It is somewhat spotty.

2017-11-01

Our small non-profit benefited from having a powerful software at a price that still let us run cheap events.

Pros

I like the ability to export detailed reports, conditional logic inside the registration builder, new themes to make registration look nicer and multiple registrant types.

Cons

The software's user interface can be lacking at times, even after a redesign last year.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Deb Bartlett

Executive Events/RegPros - Multi-Event User

2010-08-11

As a long time user of RegOnline, we can highly recommend the software based on it's flexibility, user-friendliness, and outstanding customer support.

Pros

User-friendliness; Customer Support; Excellent Reporting; Easy credit card set up and processing; email invite functionality;ability to use codes for comps and discounts;lodging application;and excellent return on investment

Cons

Would love to see an added interactive trade show floor plan module added to Active's Product line.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mary Tauzin

Great Resource

2015-06-22

Using RegOnline made our conference registration process a very professional, well-organized activity. The product was not the easiest to customize, but tech support was extremely responsive.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Affordable, great features, worth the cost

2018-11-07

Pros

I also like that we can restrict which fields various team members see from our registration lists.

Cons

Our events do have a lot of no-shows because of the nature of events, so it does hurt to have to pay a price-per-registrant model knowing that on average somewhere between 40-60% of registrants aren't going to come.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Jaime Deimler

RegOnline makes our conference registration process so easy.

2015-06-22

The one thing I would like to learn more about is using the mobile functions.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
William Baublitz

If you can deal with some eccentricities, Regonline is a feature packed software for a low price

2018-11-14

Pros

It does a lot of things and gives you power to customize (almost) anything.

Cons

The problem is the interface: it's a little dated in appearance, and it can be difficult to format things in the way which you want them to appear.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Tom Shea

Easy to program most of the time, very intuitive.

2015-06-22

Pros: Easy to program, intuitive Cons: Cannot change font size on reports unless you choose excel spreadsheet as output.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
jane rb

full features

2018-03-13

Pros

full features and easy to use one platform for marketing, registration, follow-ups and reports makes life much easier

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Heather Parton

Choose RegOnline!

2016-01-29

Our organization uses RegOnline for our annual conference of 1,600 attendees and the product offers start to finish features -initial registration setup, event management, real-time attendee registration, confirmation emails, easy event tracking, printing badges, creating mailing labels, hotel reservations, plus a variety of marketing and attendee onsite features.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Megan Rainbow

Pleased with RegOnline for conference registration

2016-01-29

We have not needed to use some of the other features, so I cannot comment on those (badge printing, passkey integration, website, etc.)

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jenny Carrington

Generally good! It could use some modern upgrades.

2015-06-24

What I mean by "modern upgrades" is that there should be a mobile app. The mobile view from a smartphone's web browser app should be much cleaner and should adjust to the size of the phone (I'm mostly thinking of images).

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Amy Quinn

Customer service, payment facilitation and agenda builder

2016-01-29

The customer service is friendly, prompt, knowledgeable and courteous. The payment screen is excellent.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
April Wyatt

Overall good product

2015-06-23

Pros -create as many events as you need -customer support is very helpful -easy to invoice Cons - difficult to make changes if working with long-term projects Membership is still new feature and has a few things that could run smoother

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Amanda Hurley

Great, use it for all my events

2015-07-23

I suggested they add a feature that would really help me with my events, and they added that feature.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Beth Steinhorn

Regonline for Nonprofits

2010-08-05

The customer service is great.

Pros

We are a small nonprofit and we were able to customize it to our needs and the pricing structure works well for us.

Cons

We would like a little more variety in the pricing capabilities (specifically, we'd love to be able to use discount codes that allow for percentages off up to a maximum amount - understandably, a complicated request, but it would help us a lot). I believe that the discount code options are expanding it the coming year.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Natasha Foresi

horrible customer service

2016-03-30

We have been using this company for several years since the time it was called Thriva. from the time the system was bought by Regonline we had constant customer service issues, issues with system being down right in the heat of the registration process, pricing change announcements 2 weeks prior to the opening of the registration as well is delays in payment. I had to spend hours on the phone to get our payment.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Cvent


We are so sorry you are having issues. We strive to provide quality customer service and best-in-class software. Please email your issue to marketing@lanyon.com and we¿ll look into it and be in touch ASAP. Thank you.

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Elizabeth Baublitz

RegOnline is a great system to use for registering for events!

2018-01-10

Pros

I also like that I get a confirmation email when I have finished the form so that I know what it was that I had filled out.

Cons

I think that the interface isn't the most aesthetically pleasing and could be redone so that it is more appealing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jessica Z

Excellent Customer Service and reliable Product!

2016-02-01

In the event I had any questions I would contact my service rep, Phillip, who would always return my calls or email immediately with answers.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Karen Frederich

SAME conferences (2008 and 2010)

2010-08-06

EXCELLENT. I would use it again and again. I also recommend to others to use it.

Pros

Responsive customer service.

Cons

My only negative can be somewhat by my own making: since some attendees were government-types, they didn't want their credit card charged until the week of the conference. To accommodate, we waited to charge ALL cards until then. This took days to accomplish. On my end, I'll likely ask a question whether the card can be charged immediately or not. On your end, if you can create a function where all cards can be charged with the click of one button, that would save a lot of time.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ali Mullin

I am very happy with regonline, particularly the support.

2015-06-22

Regonline does sometimes present its challenges, but I have had fantastic experiences with the support team being able to talk me through setting a feature up, or solving a problem.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Brian Acheson

Customer Service is Non-Existant

2015-08-28

They don't email back. I'm currently on-hold again with the toll free number - that's no better.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Susan Shermer

Themes are not easy.

2015-06-22

For example, if I choose a theme for an event, sometimes to apply the theme to the confirmation emails, it uses a different per-exisitng theme.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kaylah Daley

It has worked very well for our company, and did most of things things we need we needed to do.

2018-02-09

Pros

I like that it provides a platform for us to mange our event attendance, charge participants and manage hotel bookings. It compiles all the questions for you in a handy spreadsheet, and you can collect any information you would like, including photos- of passports, or bio photos.

Cons

We dislike the high fees associated with credit card payments. I really dislike that I can't share the Firm that each attendee is with on the general roster due to "privacy issues" - since they can opt out of the roster, I don't see why that is an issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Joseph Sircar

Since Lanyon - Major Issues - Avoid at all costs

2015-07-30

Support is unresponsive to email and over the phone are unable to give us any ideas on when system will go back up.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more