Regpack Features List

Regpack

Web based software for online registration and payments.

4.49/5 (188 reviews)

Regpack Feature Summary

  • Build a registration process
  • Form builder
  • Search applicant information
  • Relevant questions for each applicant
  • Trigger-based email communication
  • Filtering tool
  • Integrates with user brand
  • Social network integration
  • Sell tickets for events
  • Manage attendance at events
  • Manage multiple vendors
  • Lead capture and delegation
  • Manage surveys
  • Collect client’s feedback
  • Applicant dashboard
  • Backs up data periodically
  • Pay electronically
  • Charge users in any currency
  • SSL encryption

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Automatic Reminders (128 other apps)
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Contact Database (96 other apps)
Custom Fields (102 other apps)
Customer Database (103 other apps)
Customizable Branding (126 other apps)
Customizable Reporting (110 other apps)
Customizable Templates (107 other apps)
Data Import/Export (124 other apps)
Electronic Payments (99 other apps)
Email Integration (122 other apps)
Mobile Integration (100 other apps)
Reporting & Statistics (122 other apps)
Social Media Integration (112 other apps)
Third Party Integration (134 other apps)

Competitor Feature Comparison

Regpack Feature Reviews

25 reviewers had the following to say about Regpack's features:

Marshall Mullet

Flexible registration system for simple or complex needs

2018-03-23

Streamlined our registration process, much simpler user interface and payments system when compared to our previous registration tool.

Pros

The tight integration with the payments system allows easy handling of refunds, and reporting it possible on just about anything.

Cons

Waitlist management is a little cumbersome, and if someone drops out of a course (making one spot open) whoever gets to it next gets that spot, instead of going to a waitlist person (or just adding the next registrant to the end of the waitlist).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


Hi Marshall, thanks for much for this great feedback! It's great to hear the flexibility of the system helps you to manage your registration process and that reporting on both payments and your data is exactly what you need!

Thank you as well for those feature suggestions! Most of our new development comes from feedback from our valuable clients, as we know you know best on how to make the system next level.

Read more
Rob Caswell

Our needs presented a challenge, Regpack worked with us create a good compromise solution.

2017-08-08

Great improvements in our organization and our programming were made in productivity, efficiency, accuracy of records, communication with customers, billing procedure, and registration efforts.

Pros

Overall visual appeal, functionality for cost, ease of use in admin maintenance, flexibility in billing, and overall system capability.

Cons

Would like to see a more customizable scheduler widget (more geared towards multi-day, academic-style calendar in our case), more robust data export (system was unable to export the data for certain more extensive reports in a single export, but rather could only handle 100 or so records at a time), and would like a more intuitive interface for creating reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Neil Marsh

Excellent customer support and training

2017-05-12

Much easier registration process than some systems

Pros

Reports are easy to create, very customizable

Cons

The auto-emails seem a bit tricky to set up just right.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Marianne Germain

It took a season to learn but every season after, using it has saved time.

2018-01-10

It keeps all the information at the same location and enables us to find it easily through customizable reports.

Pros

Online payment options are also extremely useful in saving time.

Cons

Still not everything can be bilingual (English and French). Most of the application can be translated for our users but the look suffers from it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


Marianne, thanks for your wonderful review.

At its core, Regpack is a tool for any organization to save time, automate their once paper/manual process, and effortlessly accept payments online.

Glad to know that our copy project functionality has saved you even more time and allows you to manage your camp easily year after year!

Read more
Ian Inman

RegPack is helping us streamline our camp registrations

2017-07-24

Pros

We are able to use the system without payment processing and complete our payment processing on site.

Cons

There are a few reporting features that we would like to be more customizable, but they wouldn't be a problem for RegPack admins who do their payment processing through RegPack.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Ari Moore

RegPacks makes it easy for us to sort our leads and pull reports quickly and efficiently.

2017-07-17

Pros

The program gives me the ability to sift through large amounts of data quickly

Cons

The only con for me is that I cannot set reminders and automatic reports to appear on my screen for various objectives

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Maya Avitan

RegPack Review

2012-09-05

RegPacks is a well-designed product, but like all products and systems, still has some kinks to be worked out.

Pros

Helps streamline our registration process Easy to use "reports" feature Good customer service and support

Cons

Participants were often times locked out of their accounts (forgot password/username) and were unable to get back in and we had no way to help them other than encourage them to use the "lost password" button, which for whatever reason didn't seem to work for many participants. The payment processing system could be improved.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Brian Bevacqua

Overall Great System - very flexible and dependable

2018-02-07

Pros

The software integrates wonderful and seamlessly into our current website - no fussing with sending our members to an unknown website for registration.

Cons

Limited PDF reports - always can customize and download to excel, but the PDF download only allows you to download the information and it comes out on individual pages for each registrant.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Regpack


Brian, thanks for this great feedback!

One way we stand out in the registration market is embedding our system onto your website. This seamless integration not only ups conversions rates for you, it's just easier and cleaner for all. Glad to hear this feature is working out well for you.

Glad you are finding the back end easy to navigate and manage. Our latest update to discounts and the products redesign is a part of our effort to make our back end that much cleaner and easy to use!

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Misty Martin

Great team to work with; registration process was very easy to use and train staff to use

2016-06-28

From the time the non-profit organization agreed to terms and submitted payment our site was up and running in 3 business days.

Pros

Ease of use, flexibility, reports, and pricing. Customized training.

Cons

Saving reports on products instead of always having to generate the report with multiple steps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Regpack

Continue to grow the product based on your client's feedback.

Source: Capterra
Helpful?   Yes   No
Read more
Laura Liebler

Flexible software, excellent customer service.

2017-05-03

It saved me from having to process about 250-275 paper registration forms and checks by hand. The people attending the conference were very happy to be able to register online and pay by credit card.

Pros

It's incredibly flexible and was able to handle our somewhat complicated registration process. The interface is clean, organized, and generally easy to use.

Cons

The biggest problem I had was figuring out how to use filters and reports to get the information I needed from the database. Also, I wish there was a way to delete test entries from the database, rather than simply hide them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Karen Apple

Regpack brought us into the 21st century from written registration forms and checks!

2018-05-23

Online payment options 2.

Pros

Online payments by credit card or e-check.

Cons

There is no user guide - just knowledge database. I figured it out on my own with lots of questions to the support desk when I ran into problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


Karen, thank you for this feedback! It's always great to see how much automating the registration process can make a difference for your organization as well as the experience of your applicants!

It's also wonderful to hear that the functionality for group registration is valuable for you, and helpful in your reporting. The ability to save report structures and run them for status updates whenever you need is essential for productivity and great to know Regpack can give you these tools.

I'm sorry to hear the knowledge base wasn't always what you were looking for. We do have in addition an extensive video library, and in addition we offer multiple 1:1 training sessions to answer your questions and get you started. We are always looking for ways to provide more helpful Support to our clients and we appreciate this feedback!

Read more
Emily Arrow

Great Application Software!

2017-07-20

Pros

I love being able to have so much control over the forms without having to contact a tech.

Cons

Don't love the payment processor regpack partners with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kim Clark

The sales, support, and training teams have all been super helpful.

2018-02-07

Pros

It is the only software I found that allowed for use of extensive condition logic in my forms. We have multiple camp locations that have a variety of registration options. Being able to ask "if/then" questions is critical to my forms.

Cons

I wish there was a way to integrate previous clients and contact lists for marketing purposes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Regpack


Kim, thank you for this great review!

One thing that sets Regpack apart from the rest of the pack is our conditional logic. Sure every software offers a way to ask a follow up question, but Regpack takes this several steps further to support organizations like you have many variables and want a clean, seamless registration flow.

Adding more email features is on our agenda. We do have an option to upload email contacts so you can send previous contacts communications. You can even assign a specific status to them so you can filter based on whatever criteria you like for more targeted messaging!

We appreciate your business and feedback!

Read more
Nic Windschill

Regpack is always willing to answer emails and has always gotten back to me in a timely manner.

2018-01-08

Pros

Able to integrate into your website.

Cons

Can not trigger emails by date.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


Thanks for this great review, Nic!

Embedding your registration directly onto your website vs sending your applicants to a 3rd party website can increase completion by 27%! Glad you are finding this feature useful.

We hope you continue to receive the 5 star customer service we are known for, and Support is always available to give feedback, troubleshoot an issue or help you further utilize Regpack's tools.

Read more
Amy Williams

Regpack is the perfect solution for our complicated summer camp registration.

2017-06-29

Pros

I also love that my users have the option to sign up for automatic payments and that I can sort the users in so many different ways.

Cons

All of Regpack's support is email based and sometimes, explaining your problem via email is very challenging and quite time-consuming to communicate with words.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Juan Carlos Rodriguez

We struggled in the past trying expensive and complex online reg options. Regpacks saved us!

2018-02-08

It is excellent to have access to a powerful tool fully customizable in almost every single way...

Pros

It is a very intuitive and simple but yet powerful enough to handle an endless array of events we have on yearly basis. Our customer experience changed "east to west" with an user-friendly front and back-end.

Cons

You need to leave a message and they will contact you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


Juan Carlos, what a bummer that it took several bad and expensive experiences to find us! We wish it could have happened sooner!

One thing we pride ourselves on in the registration software space is creating a product that conforms to you, not that you have to conform to. It's great to hear that you've found Regpack to be powerful to handle all of your needs.

Great to hear as well that Regpack not only saves you time, but money as well. For non-profits especially, but for any organization, money is the bottom line. Time is money, and Regpack strives to save you time, so you can make more money!

Read more
Yana Paliy

It is definitely a great software that is easy to work with

2018-06-13

Easier management of applications for your events

Pros

Wonderful to have a log in for parents to see statuses of their application and to pay later if they need to. Automatic discounts is also a plus.

Cons

No possibility to attach pictures on profiles No ability to text parents or applicants The dashboard for parents lacks a bit of a clarification, I would say some button on how to go back to the dashboard need to be emphasized

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


Yana, so glad to hear that our data filtering and organization tools are helping you to manage your camp registration easily!

Read more
Stephanie Battermann

a powerful tool in streamlining the registration process for computer novices

2017-07-18

One person can now manage our semester registration, instead of 2-3 as in previous years.

Pros

users can easily understand how to register; the basic system is initially set up by RegPack staff; tracking class rosters and payments by users, re-assigning children who were improperly registered, and sending automated invoices are all very easy to do; this has the power of a database without the complication of learning how to manage a database; easily pull data in a csv or pdf format.

Cons

It can be confusing to understand the process of which RegPack staff is working with you at different points in the process, and how to get help when needed. There is no simple way of assigning priority registration to a sub-group.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Emily Schnitzer

Camp Kee Tov

2012-09-05

Would recommend to businesses using it for similar organizational and registration purposes.

Pros

Easy and savable filtering; reports easy to create and generate; notes and statuses really helpful; quick-view nice; conditional logic worked great; customer service was great;

Cons

payment system not 100%- needs to be in the US and show up on cc statements as 'Camp Kee Tov'; hard to add a camper because you cannot log in as the parents; should be able to sort by child and not family; when searching the site- want both parents and kids to be searchable (not just kids); expand tokens to include products ordered; parents had trouble with the payment page

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Pattie Hall

Building the software to fit my program was really neat. Training really helped when using it.

2018-04-12

I am just at the beginning of using the software. I would be able to give more information after my event in mid June. Thank you.

Pros

Being able to run report in detail for each of our 27 different events.

Cons

I wish date of birth would automatically fill in age.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


Pattie, thanks for this great feedback! 32 years of manual entry is a long time! Glad we were able to help you make this process easier and more efficient this year!

We do have an extensive support article library and video library to help with using the system, so please feel free to check that out: help.regpacks.com

Read more
Ryan T Smith

We almost wrote our own software but Regpacks provided most of the functionality we were looking for

2018-01-08

Now we have a permanent record of the data, we can easily export the data to where we want to use it and we have access or everyone that needs it.

Pros

Handles lots of data with ease and makes using that data very simple.

Cons

It does not have the capability to email notifications and to work-flow our application process like were hoping for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


Ryan, thanks for your great feedback!

Writing your own software can be a high price to pay to get all the functionality you are truly looking for. So many registration software options make you fit to their process, and not yours. We're glad to hear that Regpack was able to meet your needs without the hassle and expense of building your own solution.

It's also great to hear how many people are able to access and view your data, which I bet makes collaboration and working together a lot easier.

Read more
Richard Helstein

Excellent customer service

2016-01-13

The software is flexible and extremely customizable. We used in on behalf of a client for event registration.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kayla Warner

Using Regpack has STREAMLINED and REVOLUTIONIZED our summer program registration process.

2018-05-30

Pros

Filtering options, pulling reports, in-software messaging system, professional look-- Regpack has truly changed the way that we register for our summer program.

Cons

As a communications coordinator, I want our brand to be consistent throughout every platform and communication medium; however, I realize that the messaging system could possibly be built out so that all messages look the absolute best.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Regpack


Wow, Kayla, so great to hear that Regpack as revolutionized your registration process!

With all the free time you have from streamlining your registration process, seems like you deserve some free time up to a beautiful mountain top to singe our praises, and enjoy a nice picnic and the views!

Thanks so much for your feedback and being a part of the Regpack family!

Read more
Ryan Bourke

Easy to use, very scalable, very efficient!

2018-01-08

Saved time. Saved money. Was able to bring in new business.

Pros

It's easy to set up forms, products, payment plans, and send custom communications to each person.

Cons

It would be great to have a live chat feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


Ryan, amazing to hear that not only are you saving time and made your organizational processes more efficient, but you have seen a benefit in new clients as well! This is the cherry on top of the sundae for us!

The most important goal we have for all of our clients is that we save you time AND money. Glad to hear this has been your experience.

Read more
Martin Kunoff

Regpack is packed with all the advanced registration features you need but it is also user friendly.

2018-02-14

Allows us to run our program registration ...

Pros

The payments process well and it allows for very advanced registration forms.

Cons

I would love to be able to create a dashboard to compute the metrics I want but I need it to tabulate based on participants from many projects and products.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


Martin Hi,
Thank you for the amazing review!
It is a pleasure to work with your organization and team! The constant comments, ideas, suggestions have made us much better and we hope to continue this!
Organizational reporting is on our list for sure!

Thanks again for the amazing review and we hope to continue working together for many years to come :)

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