Regpack Features

Regpack

Web based software for online registration and payments.

4.41/5 (297 reviews)

Competitor Feature Comparison

ACH Payment Processing
API
Abstract Management
Access Controls/Permissions
Accounting
Activities Booking
Activity Dashboard
Activity Tracking
Administrative Reporting
Alerts/Notifications
Application Management
Attendance Management
Attendance Tracking
Attendee Management
Attendee Tracking
Automated Scheduling
Badge Management
Bank Reconciliation
Billing & Invoicing
Booking Management
CRM
Calendar Management
Campaign Analytics
Campaign Management
Class Management
Class Registration
Class Scheduling
Client Management
Client Portal
Commenting/Notes
Committee Management
Communication Management
Communications Management
Conditional Logic
Conferences/Conventions
Contact Database
Contact Management
Credit Card Management
Credit Card Processing
Customer Accounts
Customer Database
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Daily Reports
Dashboard
Dashboard Creation
Data Import/Export
Data Security
Debit/Credit Card Processing
Deferred Billing
Discount Management
Donation Tracking
Donor Management
Drag & Drop
Dues Management
Dunning Management
Electronic Payments
Electronic Signature
Email Invitations & Reminders
Email Management
Email Marketing
Email Templates
Enrollment Confirmation
Enrollments/Onboarding
Event Management
Event Registration
Event Scheduling
Event Tracking
Exhibit/Vendor Management
Faculty/Staff Management
Feedback Management
File Sharing
Filtering
For Nonprofits
For Summer Camps
Forms Management
Fraud Detection
Gift Matching Management
Grant Management
Group Registration
Guest List Management
Immunization & Allergy Tracking
Instructor Management
Invoice Management
Invoice Processing
Lead Capture
Mailing List Management
Marketing Automation
Medical Management
Member Communication
Member Database
Member Directory
Member Portal
Member Types
Membership Renewals
Milestone Tracking
Mobile Access
Mobile Giving
Mobile Payments
Multi-Currency
Multi-Day Booking
Multi-Location
Multi-Period Recurring Billing
Multiple Payment Options
Multiple User Accounts
Online Booking
Online Forms
Online Giving
Online Payments
Online Registration
Onsite Registration
Order Management
PCI Compliance
Parent Portal
Partial Payments
Payment Fraud Prevention
Payment Processing
Payment Processing Services Integration
Personalization
Pledge Management
Practice Log
Pricing Management
Program Management
Promotions Management
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Receipt Management
Records Management
Recurring Giving
Recurring Invoicing
Recurring/Subscription Billing
Refund Management
Registration Management
Reminders
Repertoire Management
Reporting & Statistics
Reporting/Analytics
Reservations Management
Revenue Management
Role-Based Permissions
SSL Security
Sales Reports
Sales Tax Management
Scheduling
Search/Filter
Self Check-in/Check-out
Self Service Portal
Speaker Management
Sponsorship Management
Staff Management
Status Tracking
Student Management
Subscription Management
Summary Reports
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Third Party Integrations
Ticketing
Transaction History
Transaction Monitoring
User Management
Vendor Management
Volunteer Management
Wait List Management
Waiver Management
Website Integration
Website Management
eCommerce Management
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ACH Payment Processing
API
Abstract Management
Access Controls/Permissions
Accounting
Activities Booking
Activity Dashboard
Activity Tracking
Administrative Reporting
Alerts/Notifications
Application Management
Attendance Management
Attendance Tracking
Attendee Management
Attendee Tracking
Automated Scheduling
Badge Management
Bank Reconciliation
Billing & Invoicing
Booking Management
CRM
Calendar Management
Campaign Analytics
Campaign Management
Class Management
Class Registration
Class Scheduling
Client Management
Client Portal
Commenting/Notes
Committee Management
Communication Management
Communications Management
Conditional Logic
Conferences/Conventions
Contact Database
Contact Management
Credit Card Management
Credit Card Processing
Customer Accounts
Customer Database
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Daily Reports
Dashboard
Dashboard Creation
Data Import/Export
Data Security
Debit/Credit Card Processing
Deferred Billing
Discount Management
Donation Tracking
Donor Management
Drag & Drop
Dues Management
Dunning Management
Electronic Payments
Electronic Signature
Email Invitations & Reminders
Email Management
Email Marketing
Email Templates
Enrollment Confirmation
Enrollments/Onboarding
Event Management
Event Registration
Event Scheduling
Event Tracking
Exhibit/Vendor Management
Faculty/Staff Management
Feedback Management
File Sharing
Filtering
For Nonprofits
For Summer Camps
Forms Management
Fraud Detection
Gift Matching Management
Grant Management
Group Registration
Guest List Management
Immunization & Allergy Tracking
Instructor Management
Invoice Management
Invoice Processing
Lead Capture
Mailing List Management
Marketing Automation
Medical Management
Member Communication
Member Database
Member Directory
Member Portal
Member Types
Membership Renewals
Milestone Tracking
Mobile Access
Mobile Giving
Mobile Payments
Multi-Currency
Multi-Day Booking
Multi-Location
Multi-Period Recurring Billing
Multiple Payment Options
Multiple User Accounts
Online Booking
Online Forms
Online Giving
Online Payments
Online Registration
Onsite Registration
Order Management
PCI Compliance
Parent Portal
Partial Payments
Payment Fraud Prevention
Payment Processing
Payment Processing Services Integration
Personalization
Pledge Management
Practice Log
Pricing Management
Program Management
Promotions Management
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Receipt Management
Records Management
Recurring Giving
Recurring Invoicing
Recurring/Subscription Billing
Refund Management
Registration Management
Reminders
Repertoire Management
Reporting & Statistics
Reporting/Analytics
Reservations Management
Revenue Management
Role-Based Permissions
SSL Security
Sales Reports
Sales Tax Management
Scheduling
Search/Filter
Self Check-in/Check-out
Self Service Portal
Speaker Management
Sponsorship Management
Staff Management
Status Tracking
Student Management
Subscription Management
Summary Reports
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Third Party Integrations
Ticketing
Transaction History
Transaction Monitoring
User Management
Vendor Management
Volunteer Management
Wait List Management
Waiver Management
Website Integration
Website Management
eCommerce Management
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ACH Payment Processing
API
Abstract Management
Access Controls/Permissions
Accounting
Activities Booking
Activity Dashboard
Activity Tracking
Administrative Reporting
Alerts/Notifications
Application Management
Attendance Management
Attendance Tracking
Attendee Management
Attendee Tracking
Automated Scheduling
Badge Management
Bank Reconciliation
Billing & Invoicing
Booking Management
CRM
Calendar Management
Campaign Analytics
Campaign Management
Class Management
Class Registration
Class Scheduling
Client Management
Client Portal
Commenting/Notes
Committee Management
Communication Management
Communications Management
Conditional Logic
Conferences/Conventions
Contact Database
Contact Management
Credit Card Management
Credit Card Processing
Customer Accounts
Customer Database
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Daily Reports
Dashboard
Dashboard Creation
Data Import/Export
Data Security
Debit/Credit Card Processing
Deferred Billing
Discount Management
Donation Tracking
Donor Management
Drag & Drop
Dues Management
Dunning Management
Electronic Payments
Electronic Signature
Email Invitations & Reminders
Email Management
Email Marketing
Email Templates
Enrollment Confirmation
Enrollments/Onboarding
Event Management
Event Registration
Event Scheduling
Event Tracking
Exhibit/Vendor Management
Faculty/Staff Management
Feedback Management
File Sharing
Filtering
For Nonprofits
For Summer Camps
Forms Management
Fraud Detection
Gift Matching Management
Grant Management
Group Registration
Guest List Management
Immunization & Allergy Tracking
Instructor Management
Invoice Management
Invoice Processing
Lead Capture
Mailing List Management
Marketing Automation
Medical Management
Member Communication
Member Database
Member Directory
Member Portal
Member Types
Membership Renewals
Milestone Tracking
Mobile Access
Mobile Giving
Mobile Payments
Multi-Currency
Multi-Day Booking
Multi-Location
Multi-Period Recurring Billing
Multiple Payment Options
Multiple User Accounts
Online Booking
Online Forms
Online Giving
Online Payments
Online Registration
Onsite Registration
Order Management
PCI Compliance
Parent Portal
Partial Payments
Payment Fraud Prevention
Payment Processing
Payment Processing Services Integration
Personalization
Pledge Management
Practice Log
Pricing Management
Program Management
Promotions Management
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Receipt Management
Records Management
Recurring Giving
Recurring Invoicing
Recurring/Subscription Billing
Refund Management
Registration Management
Reminders
Repertoire Management
Reporting & Statistics
Reporting/Analytics
Reservations Management
Revenue Management
Role-Based Permissions
SSL Security
Sales Reports
Sales Tax Management
Scheduling
Search/Filter
Self Check-in/Check-out
Self Service Portal
Speaker Management
Sponsorship Management
Staff Management
Status Tracking
Student Management
Subscription Management
Summary Reports
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Third Party Integrations
Ticketing
Transaction History
Transaction Monitoring
User Management
Vendor Management
Volunteer Management
Wait List Management
Waiver Management
Website Integration
Website Management
eCommerce Management
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Regpack Feature Reviews

25 reviewers had the following to say about Regpack's features:

Rob C.

Our needs presented a challenge, Regpack worked with us create a good compromise solution.

2017-08-08

Great improvements in our organization and our programming were made in productivity, efficiency, accuracy of records, communication with customers, billing procedure, and registration efforts.

Pros

Overall visual appeal, functionality for cost, ease of use in admin maintenance, flexibility in billing, and overall system capability.

Cons

Would like to see a more customizable scheduler widget (more geared towards multi-day, academic-style calendar in our case), more robust data export (system was unable to export the data for certain more extensive reports in a single export, but rather could only handle 100 or so records at a time), and would like a more intuitive interface for creating reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
SUNIL K.

Overall review

2018-10-03

The backend access and reporting tools provides full visibility into the registration and related activities.

Pros

Feature-rich, multiple ways to design the registration process

Cons

Limited control on the page layout.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


Hi Sunil, thanks for taking the time to give some feedback on Regpack! We're happy to hear that Regpack offers a way to customize your registration to fit your process and that streamlining your data collection allows you to manage your programs easily from the back end!

Read more
Marshall M.

Flexible registration system for simple or complex needs

2018-03-23

Streamlined our registration process, much simpler user interface and payments system when compared to our previous registration tool.

Pros

It makes creating custom fields, and then filtering and reporting based on the data a breeze.

Cons

Waitlist management is a little cumbersome, and if someone drops out of a course (making one spot open) whoever gets to it next gets that spot, instead of going to a waitlist person (or just adding the next registrant to the end of the waitlist).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


Hi Marshall, thanks for much for this great feedback! It's great to hear the flexibility of the system helps you to manage your registration process and that reporting on both payments and your data is exactly what you need!

Thank you as well for those feature suggestions! Most of our new development comes from feedback from our valuable clients, as we know you know best on how to make the system next level.

Read more
Neil M.

Excellent customer support and training

2017-05-12

Much easier registration process than some systems

Pros

Reports are easy to create, very customizable

Cons

Perhaps the "Login" or "Register" choices are not clear enough to understand (many users have low computer skills) This survey wants way too long answers!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Emily A.

Great Application Software!

2017-07-20

Pros

I love being able to have so much control over the forms without having to contact a tech. The filters, emails, and report functions are also super easy to use and convenient.

Cons

Don't love the payment processor regpack partners with. The file upload function could definitely be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Linda H.

Regpack Review

2019-09-20

The pricing is very reasonable for what Reg Pack offers I am using Reg Pack for three different types of youth sports businesses and it meets the needs of each one and their unique processes that other sports management tools could not handle.

Pros

I really like that it is a pure data management tool and does not have all the other fluff that other youth sports registration management tools have.

Cons

All the data is in Reg Pack and the photo, but I have to export data and manually export each photo to an external system to be able to print ID cards and badges.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


Linda, great to hear that Regpack has allowed you and your organization to move away from paper and get a customizable system to fit your exact needs, down to the project level. It's also great to hear you "get it" about the fluff vs function - we aim to provide a business tool that allows you to manage your data how YOU Need to, without getting lost in features you don't need. We're happy to have you as part of the Regpack family!

Read more
Devon C.

Regpack Review

2020-08-18

Easy to manage applications.

Pros

The reports that can be generated of our users.

Cons

I wish i could search across multiple projects.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


Devon - it's great to hear you enjoy the reports Regpack provides as well as the ease to manage your program applications! We've loved having Young Judea as a partner for several years now!

Read more
Ryan T S.

We almost wrote our own software but Regpacks provided most of the functionality we were looking for

2018-01-08

Now we have a permanent record of the data, we can easily export the data to where we want to use it and we have access or everyone that needs it.

Pros

Handles lots of data with ease and makes using that data very simple.

Cons

It does not have the capability to email notifications and to work-flow our application process like were hoping for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


Ryan, thanks for your great feedback!

Writing your own software can be a high price to pay to get all the functionality you are truly looking for. So many registration software options make you fit to their process, and not yours. We're glad to hear that Regpack was able to meet your needs without the hassle and expense of building your own solution.

It's also great to hear how many people are able to access and view your data, which I bet makes collaboration and working together a lot easier.

Read more
Suzanne T.

I went from not having any experience in Regpack to being comfortable using it within two hours.

2017-07-19

Pros

I liked the search feature the best, but being able to filtering and create reports was also extremely helpful.

Cons

I didn't like the fact that after using it for months in Internet Explorer, on the day I needed it the most, it would no longer allow me to log in via IE.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jean P.

A robust system that can accommodate the intricacies of just about any modern web based business

2018-10-01

There's no one place to view data, create events, get online payments securely, and create custom reports.

Pros

Being able to incorporate this software on a WordPress website allows us to continue to have our brand and familiarity with a new user experience without ever leaving our website.

Cons

There is no phone support, but the online ticketing feature does provide great feedback in a day or two.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


Jean, it's great to hear that Regpack has replaced several different software tools! Automating your process means saving time and working more efficiently! Good to know Regpack has been able to provide this for you and that in addition, can accommodate the intricacies of your organization's process.

Read more
Michael G.

Game Changer

2019-07-18

Our summer camp program was all-paper. Poor controls and oversight over registration fee collection.

Pros

Ability to present a suite of camps and classes for a registrant based upon triggering criteria--age, grade, gender. Easy to data mine and create own reports.

Cons

As highlighted in pros--the ability to data mine offset the weakness.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


The benefits you describe are EXACTLY what we love to hear from clients. Our goal is to provide an invaluable tool to our clients that make collecting and managing data & payments streamlined and easy. We love knowing that registration and income increased dramatically once you moved to Regpack as well as form compliance. These things make going into your camp season less stressful!

Read more
Maya A.

RegPack Review

2012-09-05

RegPacks is a well-designed product, but like all products and systems, still has some kinks to be worked out.

Pros

Helps streamline our registration process Easy to use "reports" feature Good customer service and support

Cons

Participants were often times locked out of their accounts (forgot password/username) and were unable to get back in and we had no way to help them other than encourage them to use the "lost password" button, which for whatever reason didn't seem to work for many participants. The payment processing system could be improved. Inconsistent expectations on when "new features" would be released

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Maggie F.

RegPacks

2018-12-11

Pros

The ability to run reports that track market saturation and revenue success.

Cons

More complicated user interface when originally establishing a registration design (on the back end)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


Maggie, it's great to hear that Regpack allows you to track your business goals and revenue. Data is powerful and we work hard to organize and display your data in a way that works for any organization.

Read more
Matthew C.

Excellent product

2019-01-31

Pros

Another great feature is the way you can search through registrants based on any criteria.

Cons

The user interface isn't very intuitive.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


Matthew, we love that you love the custom reporting functionality in Regpack! Part of what makes Regpack unique is the ability to filter for the exact data you need, and then compile that into a customized report that works for you and your team.

Glad this has given you and your organization value and you're able to quickly gather and analyze your data.

Read more
Naomi B.

RegPack has been a great step forward for our organization

2020-03-31

Pros

Easy site integration. Clear Data.

Cons

I also wish there was a way to export data into a PDF in the way it appears in the RegPack interface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


Naomi, great to hear that Regpack has helped make registration easy and allows you to view, manage and work with your data better than ever!

Read more
Amber T.

Lots of functionality but missing some key features.

2019-04-15

I would love to have a card reader or some type of integrations so you can take registration at the door.

Pros

You have reports and email communications right inside the UI. They send out newsletters.

Cons

This makes it really hard when the system is down or not working. UI could be more intuitive, an example is you can't link to their system inside the facebook app on your phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


Hi Amber,

It seems as though Regpack does quite a lot for you and your Camp! It's great to hear the reporting, triggers, email features and forms allow you to successfully register families online and manage your payments.

While our group pay option was removed recently due to errors it was causing in the system, this does not limit the ability for families to pay for their children online easily within the system. Our goal is to provide payment options that work seamlessly and we made the choice to rebuild Group Pay so it will function as intended without compromising payment functionality overall in the system.

As a note on the Facebook browser. this is an internal FB product that is meant to show pictures and other media content. Many external websites don't function as intended. You should definitely reach out to Facebook for other alternatives that would work to promote your Registration link.

Please reach out to Client Success if you'd like to discuss your issues further.

Read more
Cindy T.

Used RegPack to register 1,000+ for regional education workshop

2016-10-07

Quick process to contact attendees with important info.

Pros

Could give part-time admins access to info for very reasonable price.

Cons

Any issues we had were quickly resolved by the dev team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jen P.

Saved me!

2019-02-27

I was having to finish or fix nearly every registration. this has proved to be easier for me as well as my customers. Saved me HOURS of time each week!

Pros

The set up was done with complete understanding of our special needs. Once the footwork was done, the ease of copying and editing the sessions was amazing!

Cons

We had to work through some issues with email reporting but even that was handled well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


Jen, it's great to hear this kind of feedback!

Our seasoned Project Managers work hard to build out a solution that fits your exact needs, setting you up for success from the moment you go live!

It's our goal that our product will help automate manual tasks, saving you time and extra work a computer can take care of for you!

We're glad to have you a part of the Regpack family!

Read more
Ariel A.

Review for Regpack

2019-03-14

Pros

I enjoy how easy it is to access information in our registration system.

Cons

Sometimes running reports can be faulty.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


It's great to hear that Regpack allows you to access the data you need easily!

Read more
Yana P.

It is definitely a great software that is easy to work with

2018-06-13

Easier management of applications for your events

Pros

It is very flexible and easy to customize, embedding into your website will be flowless.

Cons

No possibility to attach pictures on profiles No ability to text parents or applicants The dashboard for parents lacks a bit of a clarification, I would say some button on how to go back to the dashboard need to be emphasized

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


Yana, so glad to hear that our data filtering and organization tools are helping you to manage your camp registration easily!

Read more
Kim C.

The sales, support, and training teams have all been super helpful.

2018-02-07

Pros

It is the only software I found that allowed for use of extensive condition logic in my forms. We have multiple camp locations that have a variety of registration options. Being able to ask "if/then" questions is critical to my forms.

Cons

I wish there was a way to integrate previous clients and contact lists for marketing purposes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Regpack


Kim, thank you for this great review!

One thing that sets Regpack apart from the rest of the pack is our conditional logic. Sure every software offers a way to ask a follow up question, but Regpack takes this several steps further to support organizations like you have many variables and want a clean, seamless registration flow.

Adding more email features is on our agenda. We do have an option to upload email contacts so you can send previous contacts communications. You can even assign a specific status to them so you can filter based on whatever criteria you like for more targeted messaging!

We appreciate your business and feedback!

Read more
Marianne G.

It took a season to learn but every season after, using it has saved time.

2018-01-10

It keeps all the information at the same location and enables us to find it easily through customizable reports.

Pros

I love the automated emails we can send, especially now that we can copy them into a new project and don't have to re-write them every time.

Cons

Still not everything can be bilingual (English and French). Most of the application can be translated for our users but the look suffers from it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


Marianne, thanks for your wonderful review.

At its core, Regpack is a tool for any organization to save time, automate their once paper/manual process, and effortlessly accept payments online.

Glad to know that our copy project functionality has saved you even more time and allows you to manage your camp easily year after year!

Read more
Laura L.

Flexible software, excellent customer service.

2017-05-03

It saved me from having to process about 250-275 paper registration forms and checks by hand. The people attending the conference were very happy to be able to register online and pay by credit card.

Pros

It's incredibly flexible and was able to handle our somewhat complicated registration process. The interface is clean, organized, and generally easy to use.

Cons

The biggest problem I had was figuring out how to use filters and reports to get the information I needed from the database. Also, I wish there was a way to delete test entries from the database, rather than simply hide them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Juan Carlos R.

We struggled in the past trying expensive and complex online reg options. Regpacks saved us!

2018-02-08

It is excellent to have access to a powerful tool fully customizable in almost every single way...

Pros

It is a very intuitive and simple but yet powerful enough to handle an endless array of events we have on yearly basis. Our customer experience changed "east to west" with an user-friendly front and back-end.

Cons

You need to leave a message and they will contact you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


Juan Carlos, what a bummer that it took several bad and expensive experiences to find us! We wish it could have happened sooner!

One thing we pride ourselves on in the registration software space is creating a product that conforms to you, not that you have to conform to. It's great to hear that you've found Regpack to be powerful to handle all of your needs.

Great to hear as well that Regpack not only saves you time, but money as well. For non-profits especially, but for any organization, money is the bottom line. Time is money, and Regpack strives to save you time, so you can make more money!

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Cody W.

If you like good customer service, this isn't your program

2019-02-13

The "receptionist" has zero answers to questions, can't connect you to a real person, and tells you to email them. When you email them, they don't understand the problem and instead of trying to figure it out, they give you a broad response that doesn't solve your problem.

Pros

I liked the capability to run various reports.

Cons

We've had multiple issues with the program they set up for us and every time we email them, it takes days to get a response.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Regpack


Hi Cody,

After taking a look at your account, it seems as though during your build process with your Project Manager, your team chose to make changes to your project and go against our best practice advice. We sent many videos back and forth to explain how your system worked, provided live 1:1 training, and made requested changes to your project at your request, despite our advice that there is a better way to do it.

Regarding our support, we provide scheduled phone call support as well as unlimited email support. We schedule calls since all projects are unique and it gives our Support team time to prepare for the call and ensure we understand your system. Email support can take longer when a client does not provide enough information to understand the problem, and has to ask follow up questions.

I see that today you created another Regpack project. I hope that with the expert advice from our Operations team, you will see how amazing Regpack can work for your organization.

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