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Relatient vs Legwork Comparison

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Overview

Relatient is a web-based patient appointment reminder system, which helps hospitals and healthcare centers manage and send...

Legwork is your one-stop shop for attracting, retaining, and delighting patients. Integrate your patient engagement software,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

21

5

4

3

2

1

14

6

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.8

25

5

4

3

2

1

20

5

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The outreach model has made a significant improvement in our no-show rates, it dropped from 11-12% to 5-6% improving access to care, physician productivity and revenue.
This is a fantastic software that is easy to use, and integrates with our EMR software to save time and removed unnecessary steps for our staff.
Love how easy it is to use and I can always reach customer service if I need help with anything.

Pros

Building our SEO was the greatest hurdle and setting up a user friendly webpage with the proper links. Extremely successful and made a big change in how we appear when people are surfing for dentists.
I love the texting capabilities, and the ease of confirming appointments with Legwork. The NPS information is also great to have.
Allows us to stay in touch with patients so easily. Love love love the texting feature as well as the gift card referral piece.

Cons

I am truly disappointed in the campaign product as we are still not using it because there does not seem to be anyone that can answer my questions.
Initially it was frustrating that you couldn't mark that someone only wanted a text or a call to their cell phone. This has been since added.
Have had some trouble getting a response from customer service to fix an issue.

Cons

Legwork blames it on Facebook, yet with the elimination of this feature my monthly cost was not reduced. Also, I am frustrated with the web developers constantly trying to "upsell" me on editing time.
Its a little frustrating that there is no MMS option for text messaging.
Extremely disappointed that the automated social media posting was taken away.
  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features55
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Assessment Management
  • Auto-Dialer
  • Automated Responses
  • Automated Scheduling
  • Automatic Call Distribution
  • Availability Management
  • Bill Payment
  • Billing & Invoicing
  • Booking Management
  • Broadcast Messaging
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reminders
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Cancellation Management
  • Care Plan Management
  • Care Summaries
  • Charting
  • Chat/Messaging
  • Check-in/Check-out
  • Claims Management
  • Client Database
  • Client Management
  • Client Portal
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • EHR-Agnostic
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Faculty/Staff Management
  • Fax Management
  • Feedback Management
  • For Medical Purposes
  • Forms Management
  • Group Scheduling
  • HIPAA Compliant
  • Health Record Access
  • Help Desk Management
  • Historical Reporting
  • Insurance Eligibility Verification
  • Intake Management
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Knowledge Base Management
  • Lab Results
  • Live Chat
  • Medical Billing
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multiple Appointment Types
  • Multiple Parties
  • Negative Feedback Management
  • No-Show Tracking
  • One-to-One Messaging
  • Online Booking
  • Online Payments
  • Online Scheduling
  • Online Voice Transmission
  • Patient Communications
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Monitoring
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payment Reminders
  • Performance Metrics
  • Pre-Appointment Screening
  • Predictive Dialer
  • Progress Tracking
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Role-Based Permissions
  • SEO Management
  • SIP Trunking
  • SMS Messaging
  • SMS Reminders
  • SSL Security
  • Scheduling
  • Secure Messaging
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Telemedicine
  • Template Management
  • Third Party Integrations
  • Treatment Planning
  • Two-Way Communication
  • Unified Communications
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Wait List Management
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management
  • Total features179
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Assessment Management
  • Auto-Dialer
  • Automated Responses
  • Automated Scheduling
  • Automatic Call Distribution
  • Availability Management
  • Bill Payment
  • Billing & Invoicing
  • Booking Management
  • Broadcast Messaging
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reminders
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Cancellation Management
  • Care Plan Management
  • Care Summaries
  • Charting
  • Chat/Messaging
  • Check-in/Check-out
  • Claims Management
  • Client Database
  • Client Management
  • Client Portal
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • EHR-Agnostic
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Faculty/Staff Management
  • Fax Management
  • Feedback Management
  • For Medical Purposes
  • Forms Management
  • Group Scheduling
  • HIPAA Compliant
  • Health Record Access
  • Help Desk Management
  • Historical Reporting
  • Insurance Eligibility Verification
  • Intake Management
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Knowledge Base Management
  • Lab Results
  • Live Chat
  • Medical Billing
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multiple Appointment Types
  • Multiple Parties
  • Negative Feedback Management
  • No-Show Tracking
  • One-to-One Messaging
  • Online Booking
  • Online Payments
  • Online Scheduling
  • Online Voice Transmission
  • Patient Communications
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Monitoring
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payment Reminders
  • Performance Metrics
  • Pre-Appointment Screening
  • Predictive Dialer
  • Progress Tracking
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Role-Based Permissions
  • SEO Management
  • SIP Trunking
  • SMS Messaging
  • SMS Reminders
  • SSL Security
  • Scheduling
  • Secure Messaging
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Telemedicine
  • Template Management
  • Third Party Integrations
  • Treatment Planning
  • Two-Way Communication
  • Unified Communications
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Wait List Management
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management

Integrations

  • Total integrations8
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations4
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk