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Relatient Features
Features Summary
Functionality
4.6
/5
21
Total features
55
6 categories
Relatient features
Common features of Appointment Scheduling software
Screenshots
Contenders comparison
Functionality
4.6
/5
21
Price starts from
No pricing info
Total Features
55
Unique features
Real Time Monitoring
Patient Engagement
Live Chat
Payment Reminders
Functionality
4.7
/5
5.4K
Price starts from
15
Per month
Total Features
115
Features in Common
33
Unique features
iCalendar Support
Treatment Packages
Membership Management
For Medical Spas
Common Relatient comparisons
Reviewers who mentioned features said:
Tina H.
Medical Practice, 11-50 employees
Used daily for 2+ years
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In the first month of using the appointment reminders, our no show visits dropped over 50% and have remained consistent around 4.2% of total appointments. With the use of this system, we have also been able to increase our visits that get rescheduled and to know about our cancelled visits in enough time to refill the slot on our schedule with other patients needing to be seen. This efficiency helps to maximize the time our providers spend taking care of our patients and helps our patients get into the office sooner.
The Relatient service offerings have been valuable to our business and are user friendly for both the business and the customer. Our patients have expressed positive feedback with our adding these services. Relatient provides a highly qualified training and support staff who have been swift with results and answers any time we have a need. We especially enjoy that it interfaces with our EMR so there...
We honestly do not have a dislike with any of the Relatient service offerings. They stay ahead of us so that they are offering things we need before we know we need it.
Thank you for the review! At Relatient, we appreciate hearing feedback from our customers.
Lisa L.
Medical Practice, 1-10 employees
Used daily for 6-12 months
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Generally my experience with Relatient has been positive. Their customer support is normally very quick to resolve any issues. There have been a few issues at times with integrating with Modernizing Medicine when there have been software updates either by Relatient or Modernizing Medicine.(These have been very few though)
It is fairly easy to use. I like that when someone confirms their appointment that the system automatically confirms the appointment in Modernizing Medicine. I like the demand messaging - you are able to send messages to a group of people at the same time about office closures, appointment reschedules, recalls etc.
Initially it was frustrating that you couldn't mark that someone only wanted a text or a call to their cell phone. This has been since added. However, you cannot link an opt out email, call, text to a specific person/family member. If someone requests to reschedule their appointment, and the appointment is rescheduled, it looks like that they still want to reschedule their new appointment.
Thank you for your review! The Appointment Flow process in your practice management system will allow you to track which appointments have been rescheduled. Our Support Team will be reaching out to provide additional information to optimize your Relatient solution.
Karen C.
Medical Practice, 11-50 employees
Used daily for 6-12 months
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This software has the potential to be game-changing for a medical practice. We really enjoy having the opportunity to reach our patients for reminders without having to take time out of an already busy practice to sit and make phone calls/emails.
My only concern is with the "cancel" or "reschedule" option on the SMS and email reminders. It does NOT remove the patient from the Allscripts schedule and unless you go into the portal, you don't realize that a patient has opted for cancellation or rescheduling their appointment. I have asked to have those options removed from our reminders, but as of yet, it hasn't happened. If they can get that corrected, I'd give it 5+ stars.
Thank you for your review! There are several options for processing 'Cancel' and 'Reschedule' requests with Allscripts. Our Support Team will be reaching out to you discuss the details.
Rene M.
Medical Practice, 51-200 employees
Used daily for 6-12 months
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No Show rate has dramatically decreased. We can remove patients that cancel/RS which opens up new appt slots for New Patients. Saves time and payroll costs.
Love everything. Ease of use, reporting user friendly. Mgrs receive reports every day of prior day reminder calls. Patients only are directed to Google Review if they give us a 4 or 5 star. Otherwise, they are given an anonymous survey to let us know how we can improve our patient experience.
Every question I have had has been answered quickly and professionally by customer support so I have not had any problems with the software.
Thank you for the review! At Relatient, we appreciate hearing feedback from our customers.
Triana M.
Health, Wellness and Fitness, 1-10 employees
Used daily for 6-12 months
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We have significantly decreased our no show rates and have increased our turn around time in being able to call patients on wait lists to get in to cancelled appointments.
Our patients have raved about the options and tiered reminder system. Our office staff loves the ease of the reporting system and accessibility to patient responses.
Some pages do not fully load when using the quick link icons. The page will load properly when drilling down on the header to click the link directly instead of using the icons at the top of the page.
Thank you for your review. Our Support Team will reach out to talk about the details described and options for optimizing your Relatient solution.
carol C.
Medical Practice, 11-50 employees
Used daily for 1-2 years
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Using Relatient allows us to complete other tasks while patients are being reminded of their upcoming appointments. This allows us to free up appointment times when patients cancel their appointment ahead of schedule.
Reports are easy to read. Love the fact that patients are contacted several days before appointment and also reminded day of appointment.
Would like RECALLS to be contacted as well
Thank you for the review! At Relatient, we appreciate hearing feedback from our customers.
Maria A.
Health, Wellness and Fitness, 1,001-5,000 employees
Used weekly for 2+ years
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Relatient was amazing to work with from the sales demo meetings to implementation and ultimately support. The outreach model has made a significant improvement in our no-show rates, it dropped from 11-12% to 5-6% improving access to care, physician productivity and revenue.
Huge reduction in our no-show rates, cut them in half resulting in improving access and revenue. 5:1 ROI
Cost - Relatient costs more than other products but it's worth the investment. We had a very positive return on our investment.
Thank you for the review! At Relatient, we appreciate hearing feedback from our customers.
Therrissa C.
Medical Practice, 1-10 employees
Used daily for 6-12 months
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We have used the messaging on demand feature numerous times, which saves our staff lots of phone time. The survey feature has been VERY beneficial to us. Very happy with this product.
The software is very easy to use and to view reports.
I have no complaints about the software. Have had some trouble getting a response from customer service to fix an issue.
Thank you for the response. We value feedback from our customers.
Sherry J.
Medical Practice, 11-50 employees
Used daily for less than 6 months
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Great staff assisted in the seamless set-up and implementation.
There is nothing really negative to say about the software or the staffing. It's simple and the reporting is easy to follow.
Thank you for the review! At Relatient, we appreciate hearing feedback from our customers.
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