Relenta Features

Relenta

Email-based CRM for people who get things done

4.88/5 (32 reviews)

Relenta Feature Summary

  • Categorize and group contacts
  • Email filters
  • Calendar
  • Email campaigns and autoresponders
  • Mail-merge and personalization

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (293 other apps)
Activity Dashboard (163 other apps)
Activity Tracking (117 other apps)
Automatic Notifications (154 other apps)
Automatic Reminders (150 other apps)
CRM Integration (108 other apps)
Calendar Management (142 other apps)
Contact Database (105 other apps)
Custom Fields (124 other apps)
Customer Database (113 other apps)
Customizable Branding (144 other apps)
Customizable Reporting (125 other apps)
Customizable Templates (125 other apps)
Data Import/Export (141 other apps)
Electronic Payments (112 other apps)
Email Integration (142 other apps)
Mobile Integration (115 other apps)
Reporting & Statistics (157 other apps)
Social Media Integration (123 other apps)
Third Party Integration (159 other apps)

Competitor Feature Comparison

Relenta Feature Reviews

25 reviewers had the following to say about Relenta's features:

Peter Smith

Verified Reviewer

Great CRM

2015-12-09

Relenta has seamless integration between contacts, calendar and email.

Pros

I looked at other platforms and some are limited because only one database is create for the small business itself.

Cons

Relenta doesn't yet have email open analytics, this would be really helpful.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Perfect tool to manage relationships

2015-12-15

It allows me to turn my emails into tasks, so it is not only to communicate with my contacts but also to organize my own workload and automate a lot of tasks that I previously had to waste time on to do manually.

Pros

It has all the tools I need, it’s an all-in-one solution combining multiple apps into one (email, contact manager, calendar, task manager, cloud storage, sales pipeline, email marketing) The contact timeline feature alone makes it worth it - the ability to have the ENTIRE history of a relationship on one screen is extremely powerful!

Cons

Despite having most of the features I need, a few additional ones would be desirable - e.g. email statistics and more integration with other apps.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No

Response from Relenta


Hi there,

many thanks for the great review. Just to address the cons you mentioned: you will be happy to know that we are on the final stages of releasing both email tracking/statistics as well as integration with Zapier (which allows you to integrate Relenta with just about any other app).

So keep an eye out, we hope to turn your 4 stars into 5 in the next few weeks!

- The Relenta Team

Read more
Dario Busch

Verified Reviewer

Working as Life saver for our small team

2015-12-08

I was confused by some of the other CRMs and their approach and the learning curve took too long.

Pros

Native email integration is huge. Contact timelines have the entire relationship on one page.

Cons

Limited integrations via API require us to write custom code so that Relenta could talk to some other apps we are using but since integration with Zapier is underway and that should take care of it.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Vadim Dagman

Verified Reviewer

All in one email, calendar and contact manager/CRM

2016-03-08

Replaces the need to have separate apps and logins for things we do every day, such as team email and communication, contacts, calendar, meetings management.

Pros

Extremely easy to use

Cons

No managerial reporting

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Julia Adams

Verified Reviewer

Great Tool!

2015-12-12

Great tool, simple to use I highly recommend it regardless of the industry you’re in. I’ve trained people to use Relenta and it always works well regardless of the market. People who used ACT! for 20 years hit the ground running with Relenta.

Pros

Great support, easy to learn and as far as features Relenta has mostly everything an independent business owner or a small business team might need.

Cons

Not many integrations and the browser mobile version is at times a little tricky to use.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No

Response from Relenta


Hi, thanks for the short but sweet review.

You will be happy to know that we are on the final stages of releasing a huge update that will include an integration with Zapier (an app which allows you to integrate Relenta with just about any other app). So keep an eye out!

We are sorry to hear that you feel our mobile version is tricky to use. Keep in mind that we released it very recently and are working hard to improve it in future updates. We welcome your feedback about what in particular is tricky, so that we can address the issues. Please get in touch with our team at helpdesk@relenta.com. Thanks!

- The Relenta Team

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Iurii Znak

Verified Reviewer

Great CRM

2015-12-10

As part of my MBA training and consulting work I’ve dealt with dozens of CRM solutions and Relenta easily comes up on top as the best all-around email-contact-task manager for small busy teams.

Pros

All interfaces are very intuitive and familiar from the use of webmail, online calendars and so on.

Cons

A solution like this requires email statistics but I’ve been told that it will be released soon.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No

Response from Relenta


Thanks for the sweet review! Regarding the con issue, you are right, we are indeed about to release a feature that will allow allow you to track emails open & click statistics to help you fine-tune your marketing efforts. Stay tuned, this will be released in the coming weeks!

- The Relenta Team

Read more
William Romaine

Single most important software for email productivity, customer relationship, task management

2017-02-01

Key advantages: 1) Track incoming requests for service (emails and phone calls); set reminders for follow-up (meetings; phone calls, etc); activity is always tied to a contact and a calendar date/time) 2) Easily review/update daily, weekly, monthly calendar of events 3) Use mobile device to monitor/update activity using Relenta 4) Lookup contact and immediately see all activities (emails, events, phone calls, etc) 5) Create lists for tracking attendance at weekly events (public lectures; event schedules with multiple attendees).

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Irina Rostkovskaia

Fantastic productivity tool

2016-10-28

We are forced to export contacts in Excel and generate reports there.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Lee Walsh

Relenta Rock!

2018-03-21

Pros

Relents is an easy to use Contact Relationship Manager, Relenta is a drip email campaign manager, Relenta is an autoresponder, relenta can be a shared database. Relenta brings a number of primary functions together into one easy to use web based application.

Cons

Could more API connections - (Relenta uses REST not that difficult to build or is inexpensive if you need something custom.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kent Smith

Verified Reviewer

Seamless integration between email, contacts and calendar

2015-12-08

One of the features I really needed, that Relenta does extremely well, is the seamless integration between contacts, calendar and email.

Pros

Web based, available anywhere Simple to set up, easy to use Responsive customer service

Cons

Surcharge for monthly billing

Rating breakdown

Value for money
Ease of use

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Easy to use tool that helps me organize

2015-12-15

Relenta is an easy to use tool that helps me keep my daily activities organized.

Pros

Easy to use tool with nicely organized features and intuitive UI

Cons

I would like if possible to use this in offline mode as well..

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
James Powell

Verified Reviewer

Happy Client

2015-12-09

I have many different projects running at the same time and Relenta gives me the ability to have a separate database for each.

Pros

Very simple user interface and feature-rich at the same time: everything we need under one login.

Cons

Nothing I have found.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Larry Davis

Love this service.

2017-02-03

I spent many months looking for an email solution.

Pros

The ease of tracking emails and it practically acts as a knowledge database for me.

Cons

Some additional programs that could link to it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dmitry Rostkovskiy

Excellent and easy to use CRM

2016-10-18

Relenta helps us keep all our activities in sync.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
saad salman

Verified Reviewer

Great..!!

2015-12-08

Shared calendar. All in one place.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
Sr. Manager Market Data (Financial Services company, 10001+ employees)
Verified Reviewer

Simple solution for small Asset Management firm

2015-12-11

Having customer profiles and history available at all times saves effort.

Pros

Well designed interface No need for dedicated system admin Ideal for small office

Cons

May not be the best solution for larger orgs with dedicated IT staff and legacy CRM implementation.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Immature Product - Not many features

2015-07-25

That were fine if it only cost a few dollars a month but for the $ 60 a month you can get much better developed CRM apps with more functionality.

Pros

Visually it's easy to keep an overview of communications with specific contacts.

Cons

Basic funtionality. Pricey for what it is.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Himanshu Rai

Verified Reviewer

We love Relenta

2015-12-08

Shared email, contacts, tasks all in one package that is extremely easy to use. The feature of sending multiple users the same message and also the options of sending messages at a time set in advance by the user is something that i loved the most.

Pros

We evaluated at least 10 different CRMs and Relenta came on top for its ease of use, features and value for the money.

Cons

I did not get anything to dislike Relenta .

Rating breakdown

Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Rod Loges

Make it Happen Software

2016-10-14

What I have enjoyed most is that Relenta continues to add features and functionality to make staying in contact with our customers easy and effective.

Pros

Having a total view / understanding of what is happening with our customers.

Cons

What I'd like to see them add is more API supported apps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Oksana Riabinina

Verified Reviewer

Great CRM

2015-12-10

Most of our work is done via email and this is where Relenta shines.

Pros

Easy to collaborate on client cases as we all can see what others are doing

Cons

Could be more user friendly for people that are unfamiliar with CRM.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Manolis Vamvounakis

Verified Reviewer

Relenta is a great tool for my work

2015-12-08

I am using Relenta every day for my work sorting my email, my calendar and my tasks. The contact with my clients changed radically since I use Relenta app.

Pros

Pros: Saving time and money and I am doing any job faster and more efficiently.

Cons

Highly recommend it! No cons for me.

Rating breakdown

Value for money
Ease of use

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Andrew Green

Verified Reviewer

Nice one

2015-12-11

Relenta takes care of the basics really, really well without nagging you down with all kinds of features that you will probably never use. Great tool!

Pros

Great tools for managing both sales and client support

Cons

As a business development manager I would like to see more reporting

Rating breakdown

Value for money
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Dave Jamison

Verified Reviewer

Great UI and a feature-rich software!

2015-12-15

Great user interface. Great support on the rate occasions when we need it.

Pros

Everything we need for daily operations is in one place

Cons

No offline capability

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Lee Thoms

Verified Reviewer

Simplifies Team Collaboration and Work

2015-12-13

Relenta has simplified the ability to share information, calendars and e-mails.

Pros

--shared email communication, notes, files, all correspondence regarding a project or client can be viewed (and acted on) by all team members.

Cons

Not able to merge Relenta with Google calendar.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Very Satisfied with Relenta

2015-12-09

Relenta automatically does the work of a full-time executive assistant keeping me and my team impeccably organized.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more