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ReminderCall.com

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Appointment reminder system for the medical industry

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ReminderCall.com Features

Features Summary

Functionality

4.6

/5

168

Total features

25

2 categories

ReminderCall.com features

API
Alerts/Notifications
Appointment Scheduling
Batch Communications
CRM
Call Reminders
Chat/Messaging
Compliance Management

Common features of Appointment Reminder software

API
Activity Dashboard
Appointment Scheduling
Automated Responses
Availability Management
Calendar Sync
Call Reminders
Confirmation/Reminders

Price starts from

15.50

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

168

Price starts from

15.50

Per month

visit website

Total Features

25

Unique features

  • Compliance Management

  • Call Reminders

  • IVR/Voice Recognition

Functionality

4.6

/5

15.7K

Price starts from

Free

learn more

Total Features

22

Features in Common

10

Unique features

  • Activity Dashboard

  • Video Support

  • Canned Responses

  • Mobile Access

Functionality

4.7

/5

5.6K

Price starts from

16

Per month

visit website

Total Features

118

Features in Common

15

Unique features

  • SOAP notes

  • Accounting Integration

  • Data Import/Export

  • For Medical Spas

Common ReminderCall.com comparisons

ReminderCall.com logo
Apptoto logo
ReminderCall.comvsApptoto

Reviewers who mentioned features said:

PL
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Philip L.

Insurance, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Totally reliable and unbelievable support

Reviewed 7 years ago

The services just work, every day. Over the last 4 years I have sent 65,000 voicemails and 50,000 text messages. We started with just voicemail reminders for appointments and naturally they improved the likelihood of the meeting taking place. We then added txt reminders - and because it was so easy - we added a txt confirmation (right after the appointment was booked). Our customers love it. The best part is that customers are much more willing to reply to txt messages. Those replies come to us as email (instead of calls) which are easy to handle. We recently started to converse with customers via the txt service, which was easy to implement and efficient for our operators. Can't imagine doing what we do without these services.

Pros

Ease of implementation

Cons

No cons were added to this review

Vendor response

Hi Phil, Thank you so very much for such a great review! We work really hard to offer the best service available, so I am happy to see that reflected in your experience. I made sure the Customer Service team got the recognition they deserve. They were really happy to see your review. Thanks again! Chantal Oicles ReminderCall

CE
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Carrie E.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We love ReminderCall

Reviewed 4 years ago

We are very pleased with ReminderCall it has taken given our employees extra time to work on other things, and not focus on just making calls to remind patient's of their appointments.

Pros

I really like that ReminderCall is able to access our appointments without me having to do anything. One time setup, and then done, I can forget about it.

Cons

Patients do tell us that they will answer the phone and no one is there. I know this is from the lag from the time the phone is answered until the computer starts talking. I wish there wasn't any delay at all.

Vendor response

Hi Carrie, Thank you so much for sharing your experience. We are very pleased to hear that the service is saving you time. Thanks again!

DW
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Diane W.

Nonprofit Organization Management, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use

Reviewed 4 years ago

We are able to keep in contact with our class participants quite easily. Its very helpful should we have a change in schedule, for example holiday or weather canceling a class. We can quickly communicate with the clients to let then know not to show up, or to show up later.

Pros

It's very easy for us to use and show a volunteer to handle. We use it to send reminders to our clients regarding recurring classes. Very easy to set up a new client in the appointment reminder. And you can even set up a reminder for someone who isn't technically a client yet. Great feature so you're not cluttering up your database with clients who never show up.

Cons

I haven't found anything I don't like. Clients may send responses even though it says not too, so I suppose that could be considered a negative. But, you can see the response and contact them outside of this software.

Vendor response

Hi Diane, Thank you for sharing your experience with such a lovely review. We're so happy our service is helping you manage appointments and that you find it easy-to-use. Thanks again!

CI
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Clint I.

Hospital & Health Care, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ease of use

Reviewed 6 years ago

We're able to remind clients of their appointments, taking their medications, and send mass email reminders of a policy change or a general message, thus cutting down on postage and the time it takes to address multiple envelopes. Our clients have reported they like receiving the reminders and thank us for the service. Support has been great any time we've had a question about a feature or need a refresher in how to use one of the many features offered.

Pros

It's ease of use, the cost, and taking advantage of the fact that many of our clients rely on the cell phones and are more likely to respond/reply to text messages than emails or phone calls.

Cons

Have found nothing we do not like about the software

Vendor response

We are proud of our ability to save your practice money and time. Thanks for taking the time to share your experience. We're happy to hear that you're pleased with the system and our staff!

CD
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Cheri D.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great resource for appointment reminders

Reviewed 3 years ago

Support is always available for making changes/revisions as needed for those of us less technology savvy

Pros

Easy set up and changes with the support group

Cons

The only drawback for us is a 3 hour time difference to contact support - but there is usually not a critical issue that can't wait

Vendor response

Hi Cheri, Thank you for taking the time to write a review. We are so glad the system is easy to use for you.

AP
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Ashley P.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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My ReminderCall Experiences

Reviewed 2 years ago

If our patients don't get their reminders, they don't show a lot of times. I know most of the time the responsibility needs to fall on the patient to remember their own appts but regardless, it does not help matters when the system is not working properly and the only way to get it fixed is to email or phone someone in another part of the country and have them fix it, I cannot do it myself which is frustrating.

Pros

That I don't have to do anything for the reminders to go out, the computer does it all.

Cons

That you have to phone or email someone to fix the issues, you cannot do it yourself. Ex. if my reminders don't go out today (automatically), I have to reach out to ReminderCall and ask them to manually send them. Sometimes this does not even get a chance to happen because I have no idea that my reminders did not go out until the next day when my report tells me that. Also, I cannot send long texts, I have to send multiple messages sometimes. My system is not compatible with the advanced system or something to upgrade to the larger message options.

Vendor response

Thank you Ashley! It sounds like you're having unusual connectivity difficulty. We will be reaching out to you to investigate and also to set up a better warning alert for you in your settings.

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Skyler G.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great integrated reminder service that helps ensure return visits.

Reviewed 6 years ago

Patient's really appreciate this as an option in my clinic. It helps them remember their appointments and it helps me ensure followup visits. I can also text a patient at any time through the website which is a great feature as some people prefer texting to a phone call. It also helps us to keep our scheduling in order as people are more likely to let us know if they are going to be late or miss their appointment. I really appreciate that it is integrated into my software. Once they are opted in, all I have to do is schedule normally and they receive their notifications.

Pros

I appreciate that the reminder software is integrated into my EHR scheduler and once the option is checked, I no longer need to set up a separate reminder for my patients. Once they are on the schedule, if they have opted in to reminders, it automatically sends them the reminder. This has helped tremendously with missed appointments. I also like that a patient can text back the number if their schedule has changed or they need to cancel their appointment. I can then reply back to them via text, through Remindercall's website. It makes rescheduling quick and easy.

Cons

My only dislike is the layout of the website that they use. It is not terrible but it could be cleaned up and perhaps be a bit more intuitive. It is not difficult to use and it functions well though.

Vendor response

Hi Skyler, thank you so much for taking the time to write this review. We are very pleased that the service is helping you communicate with your patients. You are right, our user interface could use some updating. We've been in the business for a while and it is starting to show. We are currently testing a brand new user interface which we hope to release by the end of 2018, so keep your eyes peeled. :)

AF
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Angela F.

Individual & Family Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ReminderCall is fabulous!

Reviewed 5 years ago

The system that we use was going to charge us 5x as much as ReminderCall for the same service and, as a small business, we just couldn't afford it. We were losing valuable work hours and tying up the phone lines making these calls on our own - also something we couldn't afford to do. ReminderCall is a lifesaver!

Pros

What a timesaver for my receptionist! She was spending hours making these calls and can now focus on so many other things! It was extremely easy to integrate with the medical software system that we use so we avoided having to enter any information into a database. Customer service made the transition enjoyable and we have felt supported throughout. A great deal for the cost!!

Cons

The only drawback is that you have to access the report of confirmations/cancellations in order to find out who has done what. It would be helpful to have this either emailed or even integrated into the existing system (at least for cancellations) and I would be willing to pay more for that to happen.

Vendor response

Hi Angela, Thank you for the awesome feedback, it's with these kinds of comments that we can work on providing even more functionality. It would be better if you could see your cancellations and confirmations live. The ReminderCall write-back feature can update cancellations and confirmations to some schedulers. This depends on the permissions that they give us. I'm going to have one of our technical support representatives take a look at your account and see if it's possible to turn that on with your software. We'll also look to see how your email reports are set up. Sometimes that can be set differently as well. Meanwhile, thanks again for taking the time to write a review!

AV
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Ally V.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Helped Practice Reduce Cancellations and No-Shows

Reviewed 4 years ago

So far we have been greatly impressed, and are very happy with our purchase of and use of Reminder Call. I would highly recommend.

Pros

We purchased this product to help reduce cancellations and no-show appointments. It has helped immensely! We are able to alert patients via text or call that they have an appointment in 24hrs, and they are able to confirm with their schedules. They are also able to respond, which comes through via our email, and enables a quick re-schedule if we see it fast enough! It has also reduced no-show appointments to less than 1%. Patients also love them messages and calls! They compliment the timeliness of them and consistency of the receipt of the messages and content.

Cons

We wish that we could send a confirmation text upon scheduling appointments, which could be added to their phones calendar from the message. Then also, the original reminder the day before...

Vendor response

Wow, thank you for the fantastic review. We are so excited to hear that your no-show rate went down to less than 1 percent. Thanks also for the great ideas. We have added them to our features request list.

SN
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Simon N.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Simpel and reliable services

Reviewed 4 years ago

ReminderSMS help us send out SMS reminder services to reduce our appointment missing rate, in addition to our phone reminders.

Pros

It's simple and lightweight, and configurable to different appointment types Reliable services, and pay per use price plan

Cons

It lacks of email reminder features, which would be another great complementary feature.

Vendor response

Hello Simon, Thank you for taking the time to write a review. We're so glad to hear that you are enjoying the service and that we fit into your budget. We do offer email reminders. Please let us know what type of email features you'd like us to add. Thank you!

KR
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Kevin R.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great reminder system for healthcare professionals

Reviewed 3 years ago
Pros

Software is reliable, easy to reply with patients, like the confirmation feature of reminders, easy to contact customer service.

Cons

Limited characters on text message. I would like to ability to have a longer text be sent or break it up into two text messages.

Vendor response

Hi Kevin! Great news... you can now send text messages that are up to 1,600 characters long. Please check your Dashboard for more information--or call our team for a live walkthrough, support is always included with your account. Thanks for the great review!

DM
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Dana M.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product

Reviewed 4 years ago

see pro comment above.

Pros

I needed an appointment reminder software to help patients remember to keep their appointment. This software is great. It is affordable, easy to set up/use, and has resulted in fewer cancellations for my office. The best part is that it is hassle free. I autopay, they email me the statements and the product just works. As a busy business owner and doctor it's one less thing I have to stress about--which makes it worth it!

Cons

Occasionally my patients will say they didn't receive a text or email.

Vendor response

Hello Dana, Thank you so much for the detailed review! We are so happy that you have found it hassle-free. Unfortunately, there are times when emails are filtered out as spam and text messages are blocked by phone carriers. But this should be a rare occurrence. If you see an increase in undelivered messages, please give us a call so that we can investigate. Thanks again!

PM
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Paul M.

Medical Practice, 10,001+ employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A great way to keep up with the pace in life

Reviewed 5 years ago

A must have for the business man of today!

Pros

This is such a great software that allows you keep up with the fast pace in life while not forgetting important social contacts throughout the day. Call reminder allows you to hold and reply to phone calls at a later time for which during those important meetings or fun social interactions, when I phone call just isn’t in the plan can be delayed to a later date. It keeps good track and allows you to notify the person making the call that you are busy and will contact them later. It’s safe and easy to use. A must have!

Cons

It really is simple to use and set up, but the only issue would be that it is limited in what it can do and how you can use it. But isn’t that the essences of what the soft ware is? So really no complaints overall, good service if you have issues with it.

Vendor response

Hi Paul and thank you for the review! We're very happy that the software is helping you keep up with your hectic schedule. If you need any help, don't hesitate to reach out--technical support is included with all accounts.

AR
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Verified reviewer

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Reminder Call

Reviewed 5 years ago
Pros

We love the use of this software for our office at is efficient, dependable and provides us with the accurate data related to our patient's appointments scheduled in our office. Patient's can easily communicate with us and saves them the hassle of calling when their is a texting option. Spares fees related to appt cancellations because it as easy as a text back to ReminderCall!

Cons

The thing we like least about this software is that if someone's voicemail is longer, they don't tend to hear the message of their appointment. The voice starts talking as soon as someone (even a voicemail box) is heard on the other end and it results in the reminder call being done speaking as the voicemail box is ready to hear your message.

Vendor response

Thank you for your feedback. Comments like these are very helpful. We're very happy that you like the service overall. There are some settings that can be changed a bit to help with the problem you are encountering. Please reply to this response if you'd like to try some different settings.

TG
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Thomas G.

Mental Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Psychologist

Reviewed 4 years ago

We have had a really good experience with ReminderCall. I would recommend finding a way to extend your character numbers to go beyond 160!!!!! That would be the one we would look at leaving Remindercall for.

Pros

I like how easy it is to contact clients through Remindercall

Cons

I am really frustrated with only being able to use 160 letters for each message!!!

Vendor response

Thank you so much for taking the time to leave a great review. Luckily, MMS is on the way, so stay tuned!

UH
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Umma H.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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My experience about the product

Reviewed 4 years ago
Pros

Its user friendly. Also I like the unlimited email send option with a fixed monthly billing. As a growing organization, we don't need to worry about increased appointments which we need to send reminder to our valued clients.

Cons

Couldn't find any issue to mention . I would rather say the service is good.

Vendor response

Thank you for taking the time to send us some feedback. We've tried to configure our pricing to work for different situations, so we are glad to hear that you are enjoying the email pricing structure. Thanks again!

KP
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Korey P.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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We feel confident that our patients get their reminders

Reviewed 4 years ago

Our patients automatically get reminder calls. That way my staff doesn't have to do it!

Pros

We have been using this software for 2+ years. It is integrated into our electronic medical records so it seemlessly sends out texts or phone calls to our patients.

Cons

Our text message states that you must call us to cancel or reschedule an appointment. But if a patient responds to a text, it goes to email. I wish it would respond to them with a message that says you must call us.

Vendor response

Thank you so much for taking the time to leave us this amazing review. Thank you also for the suggestion, we will take it to our engineering team to see if this is something that can be added.

CG
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Charles G.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Works great to let clients know appointment times

Reviewed 3 years ago

It saves a lot of time and keeps a record of those that were contacted.

Pros

We used to spend several hours per day making confirmation phone calls. Now we only spend a few minutes uploading the data so that reminder call can make the calls for us.

Cons

We haven't found anything that we really dislike. It works for what we need to do.

Vendor response

Hi Charles, Thank you for taking the time to write this. We're so glad the system is saving you so much time. Thanks again!

JE
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John E.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Perfect for increasing patient compliance

Reviewed 6 years ago

We have had a great experience with this software.

Pros

Cheap, convenient, and easy to use. Remindercall integrates with our practice management software to automatically call or send text or emails to our patients to remind them of their upcoming appointment.

Cons

I have no complaints about this software

Vendor response

Thank you for the wonderful feedback. We are very happy that the service is helping you increase patient compliance. If you need any assistance, please give us a call!

AS
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Amanda S.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Implements with our scheduling software

Reviewed 2 years ago

Has been great, no complaints.

Pros

We like that this product is easy to use and we can log in and track if a client has actually received a text reminder.

Cons

Taking time to log in on the website. An app we can access on our smartphone would be great.

Vendor response

Thank you for your review! These types of comments help us keep growing. I will add the app to our feature requests. Thanks again!

DR
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Dolores R.

Hospital & Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Nice feature but

Reviewed 4 years ago

Friendly on the phone when I need help

Pros

I like How the reminders are set to automatic

Cons

Wish it could be set to two different times like the day before and morning of the appointment. Also I occasionally need a email appointment sent out, they charge xtra for the email feature :( I wish it didn’t charge xtra to get confirmations back, so we opt out of that feature too!

Vendor response

Hi Dolores, thank you for sharing your experience! There is a way to set two different times. Expect a customer service representative to reach out to for a walkthrough. Thanks again!

AB
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Amanda B.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Just what we needed!

Reviewed 4 years ago

Implementation was a breeze! Customer service is top notch and overall we are very pleased with our experience! I wish there was an app for easier use on the go.

Pros

Integration with client software simple, HIPAA compliant communication Reports Simple reply to client responses

Cons

Wish there was an app! Would make it so much easier to function on the go! No way to store call/text lists

Vendor response

Hello Amanda, thank you for the feedback. We are thinking about an app, although most doctors offices still use desktop PCs. I will pass along the shout out to Customer Service. Thanks again!

AR
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Verified reviewer

501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ReminderCall has saved me a tremendous amount of money by eliminating no shows!

Reviewed 6 years ago

Since using this software I've seen a significant decrease in no shows.

Pros

Setting up the software was very easy and fast and so far the service has been outstanding. The ability to create custom messages for different types of reminders is an excellent feature and has reduced my no shows drastically. The reporting feature is a nice touch as well so that you can always pull up previous data!

Cons

So far I have not had any issues with the ReminderCall software and it has done nothing but benefit me!

Vendor response

Thank you for your lovely note. I so appreciate you taking the time to share your experience with ReminderCall.com. We are all very pleased that the system is helping your business! Please call if you ever need any assistance.

cm
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crystal m.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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customer service is excellent

Reviewed 7 years ago

less cancellations and no show appointments

Pros

Reminder call is easy to use. patients like getting the text reminder and i like getting the email confirmation

Cons

No cons were added to this review

Vendor response

Thank you so very much for such a great review! I'm happy to see that the system is working for you. The customer service team was really happy to see your review. Thanks again!

SS
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Sheila S.

Mental Health Care, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great text reminder system

Reviewed 2 years ago

Love what it does and wish it offered more!

Pros

Really easy, convenient, and effective way to send out mass appointment reminders for the day.

Cons

It would be nice if we had more flexibility as to what we are able to put in each text reminder (more information) and if we could do automated call and email reminders as well (after we set it up of course).