Additional information for RenegadeWorks
Key features of RenegadeWorks
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- Customer feedback collection
- Review aggregation
- Email templates
- Automatic notifications
- Referral incentives
- Trend monitoring
- Reputation management
- Automated feedback requests
- Reviews management
- Positive review promotion widget
- Campaign scheduling
- Referral marketing
- Automated referral requests
- Promotions and special offers
Customers are sent feedback requests by email or SMS, and based on their response are directed to different actions - satisfied customers are encouraged to leave reviews, neutral customers are invited to connect with the business through social media, and dissatisfied customers are asked to provide detailed feedback.
Reviews are captured from over 100 sites, including general review sites such as Google, Facebook, Yelp, and TripAdvisor, as well as more specialized sites.
Positive reviews can be posted to Twitter and Facebook, or showcased on business websites using the review stream widget.
Customers are incentivized to refer contacts, with incentives provided once 3 or more contacts are referred, and email invitations sent out to new contacts.
Users can export all referral contact information, allowing for follow-ups.