RepeatRewards Features

RepeatRewards

Complete customer loyalty & marketing platform

4.47/5 (172 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
CRM
Campaign Analytics
Campaign Management
Campaign Segmentation
Customer Activity Tracking
Customer Segmentation
Customizable Branding
Dashboard
Discount Management
Gamification
Geolocation
Gift Card Management
Location Tracking
Loyalty Cards
Loyalty Program
Mail Merge
Member Portal
Membership Management
Mobile Access
Monitoring
Multi-Campaign
Multi-Channel Distribution
Multi-Location
No-Card Loyalty System
Promotions Management
Purchasing & Receiving
Real Time Monitoring
Receipt Management
Referral Tracking
Reporting & Statistics
Reporting/Analytics
Rewards Management
Self-Enrollment
Social Media Integration
Survey/Poll Management
eCommerce Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
CRM
Campaign Analytics
Campaign Management
Campaign Segmentation
Customer Activity Tracking
Customer Segmentation
Customizable Branding
Dashboard
Discount Management
Gamification
Geolocation
Gift Card Management
Location Tracking
Loyalty Cards
Loyalty Program
Mail Merge
Member Portal
Membership Management
Mobile Access
Monitoring
Multi-Campaign
Multi-Channel Distribution
Multi-Location
No-Card Loyalty System
Promotions Management
Purchasing & Receiving
Real Time Monitoring
Receipt Management
Referral Tracking
Reporting & Statistics
Reporting/Analytics
Rewards Management
Self-Enrollment
Social Media Integration
Survey/Poll Management
eCommerce Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
CRM
Campaign Analytics
Campaign Management
Campaign Segmentation
Customer Activity Tracking
Customer Segmentation
Customizable Branding
Dashboard
Discount Management
Gamification
Geolocation
Gift Card Management
Location Tracking
Loyalty Cards
Loyalty Program
Mail Merge
Member Portal
Membership Management
Mobile Access
Monitoring
Multi-Campaign
Multi-Channel Distribution
Multi-Location
No-Card Loyalty System
Promotions Management
Purchasing & Receiving
Real Time Monitoring
Receipt Management
Referral Tracking
Reporting & Statistics
Reporting/Analytics
Rewards Management
Self-Enrollment
Social Media Integration
Survey/Poll Management
eCommerce Management
Visit WebsiteCompare App

Mobile apps

iOS App


0 reviews

Requires iOS 8.1 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

RepeatRewards Feature Reviews

25 reviewers had the following to say about RepeatRewards's features:

CJ Q.

Def develops a deeper sense of loyalty amongst our customers

2017-03-29

We are very happy with this program and wish the rest of our franchisees and better yet our franchisor would adopt the program, to help build brand loyalty overall.

Pros

Ability to sort, organize, analyze, export, sync to constant contact and postcard direct mail programs.

Cons

Some of the reports can be confusing to use/ read.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering RepeatRewards

It would be great to have a customer facing app I could use on a tablet or a link to use with social media or my website, so a customer could signup themselves, without having to depend on paper applications and my staff entering the info as our only option for customer info acquisition.

Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! We really appreciate it. We do have a customer facing app option with tons of marketing options for you to use with it as well as a tablet that you could choose to use to have members enroll themselves. Someone from our team will reach out soon with some information on this shortly. -RepeatRewards

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Beth F.

Let them market to your customers; you have other things to do! Good value.

2016-12-21

The computer software has templates, photos, and helpful hints.

Pros

Very thorough and detailed regarding data.

Cons

Wish there was a way to re-issue a reward, if customer doesn't get it, or it expired.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the detailed review! We're happy you are happy with how things are going. If you ever need anything- just ask! Your Account Manager will be reaching out regarding some options for rewards you need to have resent. Thanks! -RepeatRewards

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Kim H.

Repeat Rewards easy to use

2021-05-06

We have almost 1500 rewards customers and they do use there rewards on future purchases, so it does promote shopper loyalty.

Pros

The link to send an email list to constant contact is very useful.

Cons

The email templates are a little restrictive in that you can't customize the graphics and offers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
David K.

Reports / Mobile

2016-09-28

The email and conjunctions with postcard options is awesome but having an mobile system going into the future would make this system untouchable.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! We are always adding new features to our mobile app and other mobile marketing platforms so your Account Manager will let you know when there are new features you may want to consider available. We also appreciate your feedback about the reports being tricky to navigate at times, we are currently working on a simple dashboard option for easy on-the-go access to your program data so when that is available we will make sure to let all of our clients know. Thank you for your business- we really appreciate it and as always, please feel free to contact us at any time with ideas or for help with anything! -RepeatRewards

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Alexia M.

Customer Service has been great in answering all my questions.

2018-06-04

Marketing and loyalty program to customers.

Pros

Email Marketing is a great feature, especially the pre-built templates.

Cons

Platform can be a bit confusing at first, thankfully customer service is very quick to respond and answer all questions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review- we really appreciate your feedback! Our support team will be reaching out to see if there is anything we can do to assist in clearing up any questions about the platform or to see if you have any suggestions for how we can improve- we are always making updates based on customer feedback so would love to hear yours.
-RepeatRewards

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Jessica N.

Loyalty and Gift Card Review

2017-02-02

I wish that Repeat Rewards could integrate with our POS, but it seems like that is not feasible.

Pros

The support and the functions and services

Cons

That it won't integrate with our POS and the lack of training provided for management for the successful delivering of the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10

Recommendations to others considering RepeatRewards

It would be helpful to have training seminars with managers. I know that we receive training videos, and while I watch them, it does little for our day to day operations, as I am not in the store. So possibly some kind of training for managers, so they feel comfortable.

Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thank you for the review! We do offer phone training sessions so someone from our Customer Support team will reach out to you to see if we can coordinate some time(s) to train with your team soon. I also want to note that we are in the process of updating the merchant portal and adding a dashboard so we'll keep you in the loop as those updates become available! -RepeatRewards

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Genn H.

Rewards experience!

2016-12-06

The system is pretty simple to use and signing up members is easy BUT I think in order to get the best bang for your buck repeat rewards need to rejuvenate their customer service, team.

Pros

I do like that you can export into Excel any information / reporting.

Cons

when I reach out to customer service I get quick links and walk through but I think with the technology they could have customers help themselves with more on-line how to - visuals are much better...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! We really appreciate you taking the time to submit it. One of our team members here will be reaching out to your shortly to go over our services in more detail to discuss what may be a good fit to consider changing or adding to your program.
-RepeatRewards

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Nik K.

Great platform, nice reporting functions, wonderful customer service!

2018-05-31

This software gives us the ability to easily pull up reports, update our app, and change user information easily.

Pros

I love the customer service!

Cons

I didn't like the old design as it felt outdated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for taking the time to post a review! We are glad you like the face lift we recently gave to the software (along with adding some enhanced functionality). If you need anything just let us know- we're here to help! Thanks! -RepeatRewards

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Bill K.

Have used RR for years and it's a powerful marketing tool for our restaurants

2017-06-13

rewards program and all the info it provides

Pros

Constant contact was nice addition Different options available.

Cons

Constant contact is nice but t the monthly fee is a little much for the few emails I put out.....

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! I am going to have our Business Development Consultant reach out with some information about some options we have for some automated email campaigns we can add for your program that are 100% included free of charge to see if you're interested in further utilizing this tool. If you need anything else in the meantime- just ask!
-RepeatRewards

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Mike J.

V&F Frequent Buyer Program Review

2017-01-24

It gave valuable marketing information that justifies the expense of the program.

Pros

Gives useful customer buying information like points accumulated, purchases.

Cons

Difficult to get enough repeat business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for posting a review- we really appreciate it! We are happy to review your program with you and provide suggestions at any time but we do also have some automated reports that compile for your review that you can receive right in your inbox to help you stay informed about your program too so someone from our Account Management team will be reaching out to you soon to go over those alerts and see what you might want to get set up.
-RepeatRewards

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Dori S.

This program is user friendly, easily understood, and a great asset to my company.

2018-05-31

Pros

The ease of use and how simple it is set up for other staff in my company to use. Customers are able to log in and check their stats easily as well as my employees.

Cons

Do not like the fact that I cannot create my own rewards emails/design incentives for my customers and must use templates already set with discounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for taking the time to write a review! We're glad you are enjoying using the program! A member of our support team will be reaching out with some alternatives for customizing emails as we do have other options available that we can discuss, we also do allow larger point totals to be entered for a member in a day so we will be reaching out to clarify and see if we can assist so you'll hear from us soon. Thanks! -RepeatRewards

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Fran L.

Best loyalty program we've used to date!

2017-06-19

Pros

It's easy to use and the communication options (email, print, text message) are a great way to get the word out.

Cons

We use highly customized ordering software for our POS that doesn't integrate with Repeat Rewards.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for your review! We really appreciate you taking the time to submit your feedback. I am however curious about what POS system you use since we integrate with many so I am going to have our specialist reach out to see what you use and see if this is something we can potentially explore integrating if we are not already so we will be in touch soon! -RepeatRewards

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David K.

The past few months the system has been huge improvements the that customer service is awesome!

2017-06-13

EMail , postcard, letters, newsletter, surveys, follow ups, lost customers, Bdays, anniversaries, and more on autopilot.

Pros

It emails customers if that bounces auto postcards go out Newsletter service I've started using recently is excellent the price is good, printed and eversion is sent.

Cons

They are improving things as I write this so comparing it to the past and writing about the past would not be fair in my opinion. Maybe having a POS system for Clothing that is integrated would be awesome and that would be the perfect world.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! We're glad you are enjoying the program and we are happy to hear you are excited about all the new features we came out with recently and are in development with currently! If you ever need anything at all, please do not hesitate to ask. -RepeatRewards

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Joe L.

Great Company To Deal With

2017-06-19

Increased customer loyalty with an easy-to-use interface.

Pros

Great customer support and easy-to-use once set up.

Cons

Design was somewhat outdated (but is greatly improved with new release).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! We really appreciate you taking the time to submit a review and provide some feedback. If you have anything you need at all- just ask! We love suggestions and are always here to help! -RepeatRewards

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Candance W.

Overall pretty good

2017-06-20

Pros

The different ways to search is also helpful

Cons

The fact that you can void a coupon if the guest changed their mind or it was added in error, this can be very frustrating.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! I have submitted your request for a void functionality for incorrect offers that were redeemed to be reviewed by our development team for a future update and if this is implemented we will make sure to let you know. In the meantime, please feel free to let us know if this occurs so we can assist on our end. Thanks!
-RepeatRewards

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Mike F.

We have been very please with the program so far. Its achieved everything we wanted.

2017-06-20

It has been instrumental in developing our relationships with our guests, including but not limited to, encouraging more frequent visits, introducing new guests, guest recovery

Pros

Captures a lot of useful data and presents it in an easy to use format.

Cons

Being able to merge data with POS, Reservation and other marketing systems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! We have many POS integrations so I will have our Support Specialist reach out to you to see if there may be one available with the system you are using. We also are in the process of reviewing new app features too to add to our app service so will keep you in the loop on those developments as well! -RepeatRewards

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Michelle V.

Affordable, Effective Loyalty Program

2016-10-05

Added values include the very affordable app, customizable mailers and the free email marketing.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! We appreciate you taking the time to write one and we appreciate your business. If you ever need anything or just want to brainstorm marketing ideas with the holidays coming up just give your Account Manager a call- we're here to help!

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Aleisha F.

Serenity Quest Loyalty Program

2017-01-27

We are using Repeat Rewards as our "Serenity Quest Loyalty Program" and it is going FANTASTIC!! Our customers love seeing their points add up!

Pros

Easy to enter new customers.

Cons

Finding reports I want to see. (but customer service is very helpful, so really isn't that much of a con)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! We're glad things are going well and if you ever need help with anything at all- just let us know, we're here to help! -RepeatRewards

Read more
Jeremy L.

Great product and easy to use

2017-03-20

Easy to use and even easier to track all the data. I was thinking this would be a handful and difficult to manage but it has proven me wrong.

Pros

Ease of use and access.

Cons

So many things to do but not enough knowledge on my end.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering RepeatRewards

Sign up soon.

Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! It is much appreciated. We're glad you are enjoying the program so far and if you ever need anything at all- just let us know!
-RepeatRewards

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Marisa A.

Repeat Rewards is easy to use and keeps everything organized.

2018-06-06

Easily adding customers and their points to our rewards program and learning more about who our most loyal customers are.

Pros

The customer data and marketing tools really help us see how well sales are going and to get a good idea of the type of customers that are most loyal.

Cons

The help button does not function well. It's designed well, but there might be too many sub tabs for finding things.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thank for taking the time to write a review- we really appreciate it! We're glad to hear the program is working well for you but do want to find out more about what you mentioned with the help button so we can look to possibly update to be more helpful so a member from our support team will be reaching out soon to get any additional feedback you want to share. As always, please feel free to let us know if you need anything at any time- we are here to help!
-RepeatRewards

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Stephen M.

Hi def vape

2016-09-27

Just hope we get a at glance report so we can see a snap shoot of days activities

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! Quarterly we compile a summary report for your account (in addition to the reports that are always available) so your Account Manager will reach out to show you where that is available as well as discuss the options for emailed summaries we can automate and send to you for on-the-go, easy reviewing of your program so expect to hear from her soon with that info!
-RepeatRewards

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Jennifer M.

Customer since 2006

2018-05-31

HAPPY CUSTOMERS

Pros

It is easy to find key data about your customers & their spending habits.

Cons

It's not that I don't like the new version of the software (because I am a creature of habit) but I find myself going back to the older version to enter new member application data quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! We're glad to hear how well things are working for your restaurant. We understand that new software can take a little getting used to but we'll be reaching out to see if you have any suggestions for ways we could make entering in new members easier with the new version of the merchant portal. We are always making updates based on customer feedback and would love to hear your thoughts. Thanks!
-RepeatRewards

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Anonymous
A verified reviewer

Great team and great product

2018-06-07

Pros

Besides the obvious punchcard functionality, the email, text and direct mail programs are all superb.

Cons

Could use a little work on both consumer and Merchant interfaces, but nothing that is a dealbreaker!

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for submitting your review! We really appreciate you taking the time to do so. Please feel free to reach out at any time for help in any way!
-RepeatRewards

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Thomas L.

Good marketing solution for small business

2018-05-04

Pros

I like the ease in which a marketing strategy can go from concept to implementation in just a few simple steps, we use it mainly for API and POS.

Cons

I don't like the free email account provided but it's not a problem as we simply don't use it that much.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! We will reach out shortly to find out more about your experience with the email component of the program as we are always making updates to our service and would love to hear any suggestions you have on that. We appreciate your business. -RepeatRewards

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Bridgett E.

A work in progress

2017-03-20

Is there an app for dashboard management?

Pros

brings people back and lets me know when I have a bad address. This is a great way to clean up our files.

Cons

It takes a person to manage and, not a plug and play

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! We are coming out with some features to make program management more easily done on the go and we do have some alerts currently that you can sign up for as well. I will have one of our Support Specialists get you that info and we will keep you in the loop on the new features too!
-RepeatRewards

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