RepeatRewards Features List

RepeatRewards Reviews

RepeatRewards

Complete customer loyalty & marketing platform

4.46/5 (166 reviews)
91

RepeatRewards Feature Summary

  • Custom member cards & key tags
  • Member activity tracking
  • POS system integrations
  • Targeted promotions
  • Branded emails
  • Personalized direct mail campaigns
  • Receipt printing
  • Custom mobile apps
  • Promotion automation
  • Email campaigns
  • Member enrollment
  • Location-based automated messaging
  • Geofencing
  • Push notifications
  • Multi-location support
  • Results tracking
  • Reporting & dashboards
  • Campaign analytics
  • Gamification
  • Social media integration
  • Real-time monitoring
  • Targeted customer acquisition
  • eCommerce integration
  • Survey marketing
  • Referrals
  • VIP programs

Customer Management Feature Comparison

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Automatic Reminders (125 other apps)
CRM Integration (92 other apps)
Calendar Management (120 other apps)
Contact Database (95 other apps)
Custom Fields (99 other apps)
Customer Database (101 other apps)
Customizable Branding (121 other apps)
Customizable Reporting (109 other apps)
Customizable Templates (102 other apps)
Data Import/Export (121 other apps)
Electronic Payments (96 other apps)
Email Integration (118 other apps)
Mobile Integration (95 other apps)
Reporting & Statistics (115 other apps)
Social Media Integration (110 other apps)
Third Party Integration (122 other apps)

Competitor Feature Comparison

Mobile apps

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RepeatRewards Feature Reviews

25 reviewers had the following to say about RepeatRewards's features:

CJ Q

Def develops a deeper sense of loyalty amongst our customers

2017-03-29

We are very happy with this program and wish the rest of our franchisees and better yet our franchisor would adopt the program, to help build brand loyalty overall.

Pros

Ability to sort, organize, analyze, export, sync to constant contact and postcard direct mail programs.

Cons

Some of the reports can be confusing to use/ read.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering RepeatRewards

It would be great to have a customer facing app I could use on a tablet or a link to use with social media or my website, so a customer could signup themselves, without having to depend on paper applications and my staff entering the info as our only option for customer info acquisition.

Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! We really appreciate it. We do have a customer facing app option with tons of marketing options for you to use with it as well as a tablet that you could choose to use to have members enroll themselves. Someone from our team will reach out soon with some information on this shortly. -RepeatRewards

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Beth Fatsis

Let them market to your customers; you have other things to do! Good value.

2016-12-21

They automatically track birthdays, anniversaries, points earned and they will send emails to those customers.

Pros

Very thorough and detailed regarding data.

Cons

Wish there was a way to re-issue a reward, if customer doesn't get it, or it expired.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the detailed review! We're happy you are happy with how things are going. If you ever need anything- just ask! Your Account Manager will be reaching out regarding some options for rewards you need to have resent. Thanks! -RepeatRewards

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Mike Frampton

We have been very please with the program so far. Its achieved everything we wanted.

2017-06-20

It has been instrumental in developing our relationships with our guests, including but not limited to, encouraging more frequent visits, introducing new guests, guest recovery

Pros

Captures a lot of useful data and presents it in an easy to use format.

Cons

Looking forward to more development in electronic membership cards. ie some that fits in Apple Wallet etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! We have many POS integrations so I will have our Support Specialist reach out to you to see if there may be one available with the system you are using. We also are in the process of reviewing new app features too to add to our app service so will keep you in the loop on those developments as well! -RepeatRewards

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Fran Leon

Best loyalty program we've used to date!

2017-06-19

Pros

It's easy to use and the communication options (email, print, text message) are a great way to get the word out.

Cons

We use highly customized ordering software for our POS that doesn't integrate with Repeat Rewards.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for your review! We really appreciate you taking the time to submit your feedback. I am however curious about what POS system you use since we integrate with many so I am going to have our specialist reach out to see what you use and see if this is something we can potentially explore integrating if we are not already so we will be in touch soon! -RepeatRewards

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Jessica Nguyen

Loyalty and Gift Card Review

2017-02-02

I wish that Repeat Rewards could integrate with our POS, but it seems like that is not feasible.

Pros

The support and the functions and services

Cons

That it won't integrate with our POS and the lack of training provided for management for the successful delivering of the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10

Recommendations to others considering RepeatRewards

It would be helpful to have training seminars with managers. I know that we receive training videos, and while I watch them, it does little for our day to day operations, as I am not in the store. So possibly some kind of training for managers, so they feel comfortable.

Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thank you for the review! We do offer phone training sessions so someone from our Customer Support team will reach out to you to see if we can coordinate some time(s) to train with your team soon. I also want to note that we are in the process of updating the merchant portal and adding a dashboard so we'll keep you in the loop as those updates become available! -RepeatRewards

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Matt Putnam

Great stuff and easy to use

2016-12-06

If you had built in integrations with pos and cry as well as go to webinar it would be awesome.

Pros

Ease of use

Cons

Time consuming for new customers

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10

Recommendations to others considering RepeatRewards

Build integrations

Source: Capterra
Helpful?   Yes   No
Read more
David Friend

Ok to Good

2017-06-13

Pros

For the most part this is an easy to use product.

Cons

This is unfortunate and requires our switching interfaces in the middle of a transaction.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! We are in the process of integrating with more POS systems currently so a member from our Support team is going to reach our shortly and find out which you are using to see if yours is one that may be coming soon. We also offer a tablet option so they'll see if this is something you may want to try instead too. -RepeatRewads

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Steph R

Good service

2017-01-24

Program would be better if POS integration could be greater.

Cons

Minimal integration, doesn't seem to look towards being progressive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for taking the time to review the service- it's really appreciated. We want to get some more feedback regarding this so will be reaching out to see if there is something we can help with to alleviate the integration issues you seem to be experiencing. Someone from our team will be giving you a call to try to get in touch soon. Thank you!
-RepeatRewards

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Bill Kranich

Have used RR for years and it's a powerful marketing tool for our restaurants

2017-06-13

rewards program and all the info it provides

Pros

Constant contact was nice addition Different options available.

Cons

Constant contact is nice but t the monthly fee is a little much for the few emails I put out.....

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! I am going to have our Business Development Consultant reach out with some information about some options we have for some automated email campaigns we can add for your program that are 100% included free of charge to see if you're interested in further utilizing this tool. If you need anything else in the meantime- just ask!
-RepeatRewards

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David Kelly

Reports / Mobile

2016-09-28

The email and conjunctions with postcard options is awesome but having an mobile system going into the future would make this system untouchable.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! We are always adding new features to our mobile app and other mobile marketing platforms so your Account Manager will let you know when there are new features you may want to consider available. We also appreciate your feedback about the reports being tricky to navigate at times, we are currently working on a simple dashboard option for easy on-the-go access to your program data so when that is available we will make sure to let all of our clients know. Thank you for your business- we really appreciate it and as always, please feel free to contact us at any time with ideas or for help with anything! -RepeatRewards

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Genn Hagan

Rewards experience!

2016-12-06

The system is pretty simple to use and signing up members is easy BUT I think in order to get the best bang for your buck repeat rewards need to rejuvenate their customer service, team.

Pros

I do like that you can export into Excel any information / reporting.

Cons

when I reach out to customer service I get quick links and walk through but I think with the technology they could have customers help themselves with more on-line how to - visuals are much better...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! We really appreciate you taking the time to submit it. One of our team members here will be reaching out to your shortly to go over our services in more detail to discuss what may be a good fit to consider changing or adding to your program.
-RepeatRewards

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Joe Lombardo

Repeat Rewards offers an amazing product

2016-09-27

I use their software for my loyalty program plus have their mobile app and recently introduced online ordering to my guests.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! We appreciate your feedback and your business. If you need anything at any time- just ask! -RepeatRewards

Read more
Stephen Martin

Hi def vape

2016-09-27

Just hope we get a at glance report so we can see a snap shoot of days activities

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! Quarterly we compile a summary report for your account (in addition to the reports that are always available) so your Account Manager will reach out to show you where that is available as well as discuss the options for emailed summaries we can automate and send to you for on-the-go, easy reviewing of your program so expect to hear from her soon with that info!
-RepeatRewards

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Cheryl Schwarz

Excellent

2018-06-01

Pros

We like how it integrates with our pharmacy system and engages the customer to participate with the pharmacy

Cons

So far we have no problems with the software being user friendly and customers have no problem using

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! We're glad you are pleased with the program and if you ever need anything please do not hesitate to ask- our support team is here to help! -RepeatRewards

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Nik Kohlmeier

Great platform, nice reporting functions, wonderful customer service!

2018-05-31

This software gives us the ability to easily pull up reports, update our app, and change user information easily.

Pros

I love the customer service!

Cons

I didn't like the old design as it felt outdated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for taking the time to post a review! We are glad you like the face lift we recently gave to the software (along with adding some enhanced functionality). If you need anything just let us know- we're here to help! Thanks! -RepeatRewards

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Stachia Baxter

Much easier to work with our software and customers.

2017-06-08

Gift cards, Customer tracking, Loyal Customers, User Friendly

Pros

We are now able to gather reports on loyalty customers and much more.

Cons

Would have like to had some one on one training with the staff, there are lots of reports and things available that we were unaware of.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! We're happy to schedule some additional training for the staff, one of our Support Specialists will be reaching out to you soon to try to coordinate. If you need anything at all please ask- we're happy to help! -RepeatRewards

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joe pascale

Iron cage advertising!

2017-03-20

If you want to keep your customers engaged use repeat rewards.

Pros

Its automatic!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering RepeatRewards

no

Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! We really appreciate you taking the time to write it. If you need anything- just let us know! -RepeatRewards

Read more
Joe Lombardo

Great Company To Deal With

2017-06-19

Increased customer loyalty with an easy-to-use interface.

Pros

Great customer support and easy-to-use once set up.

Cons

Design was somewhat outdated (but is greatly improved with new release).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! We really appreciate you taking the time to submit a review and provide some feedback. If you have anything you need at all- just ask! We love suggestions and are always here to help! -RepeatRewards

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Aleisha Frohlich

Serenity Quest Loyalty Program

2017-01-27

We are using Repeat Rewards as our "Serenity Quest Loyalty Program" and it is going FANTASTIC!! Our customers love seeing their points add up!

Pros

Easy to enter new customers.

Cons

Finding reports I want to see. (but customer service is very helpful, so really isn't that much of a con)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! We're glad things are going well and if you ever need help with anything at all- just let us know, we're here to help! -RepeatRewards

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Michelle Vander Heyden

Affordable, Effective Loyalty Program

2016-10-05

Added values include the very affordable app, customizable mailers and the free email marketing.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! We appreciate you taking the time to write one and we appreciate your business. If you ever need anything or just want to brainstorm marketing ideas with the holidays coming up just give your Account Manager a call- we're here to help!

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Mike Jackson

V&F Frequent Buyer Program Review

2017-01-24

It would be great to get that report done quarterly.

Pros

Gives useful customer buying information like points accumulated, purchases.

Cons

Difficult to get enough repeat business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for posting a review- we really appreciate it! We are happy to review your program with you and provide suggestions at any time but we do also have some automated reports that compile for your review that you can receive right in your inbox to help you stay informed about your program too so someone from our Account Management team will be reaching out to you soon to go over those alerts and see what you might want to get set up.
-RepeatRewards

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Alexia Manning

Customer Service has been great in answering all my questions.

2018-06-04

Marketing and loyalty program to customers.

Pros

Email Marketing is a great feature, especially the pre-built templates. Customer service has been great in answering all questions.

Cons

Platform can be a bit confusing at first, thankfully customer service is very quick to respond and answer all questions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review- we really appreciate your feedback! Our support team will be reaching out to see if there is anything we can do to assist in clearing up any questions about the platform or to see if you have any suggestions for how we can improve- we are always making updates based on customer feedback so would love to hear yours.
-RepeatRewards

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Dori Stolmaker

This program is user friendly, easily understood, and a great asset to my company.

2018-05-31

Pros

The ease of use and how simple it is set up for other staff in my company to use. Customers are able to log in and check their stats easily as well as my employees.

Cons

Do not like the fact that I cannot create my own rewards emails/design incentives for my customers and must use templates already set with discounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for taking the time to write a review! We're glad you are enjoying using the program! A member of our support team will be reaching out with some alternatives for customizing emails as we do have other options available that we can discuss, we also do allow larger point totals to be entered for a member in a day so we will be reaching out to clarify and see if we can assist so you'll hear from us soon. Thanks! -RepeatRewards

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Bernie Moran

Repeat Rewards helps us maintain customer loyalty!

2016-09-27

Some improvements need to be made in reporting regarding employee accountability.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for your review! Regarding employee accountability, we do have the option for you to collect employee id's through the terminal/tablet you are using for member transactions and a password option for gift card transactions on the terminal so your Account Manager will be reaching out with more information on this and the reports available for employee usage of the program for you to consider. -RepeatRewards

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Jennifer Mico

Customer since 2006

2018-05-31

HAPPY CUSTOMERS

Pros

It is easy to find key data about your customers & their spending habits.

Cons

It's not that I don't like the new version of the software (because I am a creature of habit) but I find myself going back to the older version to enter new member application data quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pro/Phase Marketing


Thanks for the review! We're glad to hear how well things are working for your restaurant. We understand that new software can take a little getting used to but we'll be reaching out to see if you have any suggestions for ways we could make entering in new members easier with the new version of the merchant portal. We are always making updates based on customer feedback and would love to hear your thoughts. Thanks!
-RepeatRewards

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