RepeatRewards Pricing Plan & Cost Guide

RepeatRewards

Complete customer loyalty & marketing platform

4.47/5 (172 reviews)

RepeatRewards Pricing

Starting from: $39.00/month

Pricing model: Subscription

Contact RepeatRewards for A La Carte, Special, Multi-Location and Enterprise pricing.

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RepeatRewards Pricing Reviews

Pros

  • Overall repeat rewards has helped increase the return of customers and great value for the money. The features and functionality is excellent.Amy G.Read the full review
  • Repeat Rewards customer service did a great job with the set-up. My customers appreciate the customer loyalty program, and it helps us compete with the "big-box" loyalty programs.John B.Read the full review
  • Easy to make changes and their customer support is outstanding. I've already recommended Repeat Rewards to several businesses.Michael C.Read the full review

Cons

  • I hate that we have to manually enter each purchase. We end up not doing it bc of the amount of work it takes.suzanne s.Read the full review
  • Again, this could already be offered and I am just missing it.JT R.Read the full review
  • There is so much information available that sometimes it is confusing to navigate the website.Desiree T.Read the full review
99%
recommended this to a friend or a colleague

25 reviewers had the following to say about RepeatRewards's pricing:

joe p.

Iron cage advertising!

Used daily for 2+ years
Reviewed 2017-03-20
Review Source: Capterra

I've had Repeat rewards for over 15 years. If you want to keep your customers engaged use repeat rewards. Don't be cheap when it comes to advertising. Their programs keep them coming back.

Pros
Its automatic!

Response from Pro/Phase Marketing


Thanks for the review! We really appreciate you taking the time to write it. If you need anything- just let us know! -RepeatRewards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tracey S.

Small business

Used daily for 6-12 months
Reviewed 2016-12-07
Review Source: Capterra

I've had a lot of problems with the first computer that you sent me so now you sent me a new one. Working great now! I wish it was a little cheaper for small businesses!

Pros
Customers love rewards

Cons
A little pricy for small businesses

Response from Pro/Phase Marketing


Thanks for the review! We really appreciate it. We're sorry to hear that the first tablet you received was troublesome but happy to hear the new one is working well! If you need anything at all- just let us know! -RepeatRewards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Scherazade H.

Overall Great Supply Chain Partner

Reviewed 2016-09-27
Review Source: Capterra

We have been using for approximately three years. It is truly plug and play for us. If you call support, you actually get support the first time around. Although it has been rare to even need additional help. Pricing is good value, I've had a few other companies soliciting me that represent a slightly less expensive alternative, but I haven't been tempted enough yet to even explore as we have had nothing but positive experiences with RepeaTRewards!

Response from Pro/Phase Marketing


Thanks for the review! We're always here to help so if you want to go over ideas for your program at any time- just give your Account Manager a quick call.

-RepeatRewards

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Brenda C.

Sure adds up quickly

Reviewed 2016-09-27
Review Source: Capterra

We signed up because of the attractive price, but the price goes up quickly as you add new customers to the program.

Response from Pro/Phase Marketing


Thanks for the review- it is really appreciated. Your Account Manager will be taking a look at your account and reaching out shortly with some alternative plans for your consideration to increase your ROI for the program. -RepeatRewards

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Joe G.

Nice Addition to our family-friendly pharmacy!

Used weekly for 2+ years
Reviewed 2016-12-07
Review Source: Capterra

Customer Support is amazing! They are always very prompt to respond to our requests and help us through setting up programs. When you have older customers coming in and telling you how nice it was to get a reward certificate on their birthday and that WE remembered.....that is when you know the program works. And now with the dashboard being so interactive and reports available to see the trends and how our customers are spending money in the store.....we can adjust and make changes to our business. I highly recommend their services!

Pros
With very little effort on our part, they are able to reach out and provide the personal touch.

Cons
The cost at first seems a little much but once you see the value and repeat business it brings in to your pharmacy.

Response from Pro/Phase Marketing


Thanks for the review! We really appreciate you taking the time to give your feedback! If you need anything at all- just ask! We're here to help.
-RepeatRewards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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John C.

Love repeat rewards/constant contact

Reviewed 2016-12-16
Review Source: Capterra

We have been doing business with repeat rewards since we started in business in 2008. From an equipment standpoint, we virtually never have outages or interruptions. Since repeat rewards have partnered with constant contact we are able to have more consistent touches with our customer base at a much more affordable price.

Response from Pro/Phase Marketing


Thanks for the review! We really appreciate you taking the time to submit it. If you ever need anything at all- just ask! -RepeatRewards

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Andrew T.

Its a good product just needs to work a little better with our Epicor product

Used weekly for 1-2 years
Reviewed 2018-05-31
Review Source: Capterra

we are able to offer a rewards program and we can use it for special pricing for sales on product in the store.

Pros
The App and the tracking you can do do within the online back in website. The members have enjoyed the spin wheel.

Cons
We have to enter the customer in 2 times once on epicor and one on Repeat Rewards. Also not much freedom on the emails that you can send out. Would use that more if you could put in out own info. Because we have to go add the customer into mail-chimp so we can do emails and thats a pain. Would also be able to edit on our own the member spin wheel

Response from Pro/Phase Marketing


Thanks for the review! We do offer some custom options for emails so a member from our support team will be reaching out shortly with some more information on that to see if that is something you are interested in as well as to discuss some of the other items mentioned. We appreciate your business and please feel free to reach out with anything else you may need. We are here to help!
-RepeatRewards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Barry W.

Love it so far

Reviewed 2016-09-27
Review Source: Capterra

Everything has been great so far we are really enjoying the ease of use. Customer support has been great and you can beat the price!

Response from Pro/Phase Marketing


Thanks for the review! It is very much appreciated. We're glad you like the customer support and the value you are receiving for the program. We're here to help so if you ever have an idea you want to run by our team- just give your Account Manager a call.

-RepeatRewards

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Mark J.

Very Pleased with Repeat rewards for over 11 years

Reviewed 2016-09-29
Review Source: Capterra

When we switched over from being a True Value Store we switched to repeat rewards from the old True Value rewards program. Repeat rewards was an upgrade in both features and in value for the cost. Where else can you get substantially more for substantially less money? We have just added their app for smart phones and can't wait for our customers to see it. VERY EXCITING! Their customer service has been and continues to be outstanding.

Response from Pro/Phase Marketing


Thanks for the review! We truly appreciate you taking the time to submit this. As always, if you need anything at all- just let us know!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Tracey W.

Good option for independent hotels

Used weekly for 2+ years
Reviewed 2021-05-06
Review Source: Capterra

Pros
The product was reasonably priced compared to other products. It serves the needs we were looking for which was a rewards program for our regular guests.

Cons
The tablet is not always easy to use so we often rely on the manager to enter data in the computer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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David K.

The past few months the system has been huge improvements the that customer service is awesome!

Used daily for 2+ years
Reviewed 2017-06-13
Review Source: Capterra

EMail , postcard, letters, newsletter, surveys, follow ups, lost customers, Bdays, anniversaries, and more on autopilot. Customer service is top notch and pricing for the service is well worth the ROI.

Pros
It emails customers if that bounces auto postcards go out Newsletter service I've started using recently is excellent the price is good, printed and eversion is sent. Color printed pricing is the best I've found. The software is getting updated to easier reading and easier to use Staff is outstanding easy to communicate with and good attitude. I belive it's one of the most robust rewards system out thier.

Cons
They are improving things as I write this so comparing it to the past and writing about the past would not be fair in my opinion. Maybe having a POS system for Clothing that is integrated would be awesome and that would be the perfect world.

Response from Pro/Phase Marketing


Thanks for the review! We're glad you are enjoying the program and we are happy to hear you are excited about all the new features we came out with recently and are in development with currently! If you ever need anything at all, please do not hesitate to ask. -RepeatRewards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jon L.

Flexible Loyalty Program - Great Value

Reviewed 2016-09-28
Review Source: Capterra

Setup and Design was a cake walk. Account manager walked through all options and did the heavy lifting for us. Using file uploads at the end of day all transactions and customer data is loaded with minimal interaction from staff. The program works exactly as expected. We are only using the e-mail rewards but have not had any issues with the program once setup. Customer service is top notch. Account managers know their product very well and have been able to assist with the few minor issues we have encountered. Price is very affordable.

Response from Pro/Phase Marketing


Thanks for taking the time to leave such a thorough review, we really appreciate it! We're glad you are enjoying the program and it's working well for you. If you ever want to talk through any other marketing options we have or brainstorm ideas for your program just give your Account Manager a call. We're here to help!

-RepeatRewards

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Michelle V.

Affordable, Effective Loyalty Program

Reviewed 2016-10-05
Review Source: Capterra

We've been using the Repeat Rewards program for almost 10 years. In a town of 2700, we have over 5000 active members. Our loyalty customers spend, on average, 25-30% more than non-loyalty customers. The program is simple to implement, and does not require a huge labor investment on our part. We sign people up, enter their information, and Repeat Rewards does the rest. Added values include the very affordable app, customizable mailers and the free email marketing. It's a great incentive to reach out to customers in a non-traditional way.

Response from Pro/Phase Marketing


Thanks for the review! We appreciate you taking the time to write one and we appreciate your business. If you ever need anything or just want to brainstorm marketing ideas with the holidays coming up just give your Account Manager a call- we're here to help!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Joe L.

Repeat Rewards offers an amazing product

Reviewed 2016-09-27
Review Source: Capterra

I've been using Repeat Rewards for over three years and the products keep getting better and better each year. I use their software for my loyalty program plus have their mobile app and recently introduced online ordering to my guests. The integration is fabulous and you can't beat the price for the services offered. I would recommend this to anyone looking for an all-in-one package.

Response from Pro/Phase Marketing


Thanks for the review! We appreciate your feedback and your business. If you need anything at any time- just ask! -RepeatRewards

Rating breakdown

Value for money
Ease of use
Features
Customer support

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David S.

Software review

Reviewed 2016-10-06
Review Source: Capterra

I really enjoy it . The overall quality is good and is very easy to use . Features are also helpful . Great value .

Response from Pro/Phase Marketing


Thanks for the review! We're glad you like the program and if you ever need anything- just ask! -RepeatRewards

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Amy G.

Excellent!

Reviewed 2016-12-15
Review Source: Capterra

overall repeat rewards has helped increase the return of customers and great value for the money. The features and functionality is excellent.

Response from Pro/Phase Marketing


We're happy you're happy! Thanks for the review and if you need anything, feel free to ask. We're happy to brainstorm ideas for your program at any time. -RepeatRewards

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Beth F.

Let them market to your customers; you have other things to do! Good value.

Used weekly for 2+ years
Reviewed 2016-12-21
Review Source: Capterra

They automatically track birthdays, anniversaries, points earned and they will send emails to those customers. It beats trying to do it all yourself. Believe me, I tried, and it is way more cost effective to use Repeat Rewards. You can design and send your own emails through Constant Contact, which is included in the price. You don't have to be a graphic designer to create your own emails. The computer software has templates, photos, and helpful hints. There are many tracking functions within Repeat Rewards, as well as different marketing opportunities, and rewards options. The customer service is very responsive. There is also a mobile app associated with Repeat Rewards, so we can search for customer data right from the same tablet we use for our POS system. Business owners don't have time to keep up with rewards, birthdays, anniversaries, etc. Let someone else do it for you seamlessly.

Pros
Very thorough and detailed regarding data.

Cons
Wish there was a way to re-issue a reward, if customer doesn't get it, or it expired. We generally accept even expired ones if customer has earned it. Maybe there is a way, but I only know to add on points manually to the account, which then makes the total point count inaccurate.

Response from Pro/Phase Marketing


Thanks for the detailed review! We're happy you are happy with how things are going. If you ever need anything- just ask! Your Account Manager will be reaching out regarding some options for rewards you need to have resent. Thanks! -RepeatRewards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brian M.

Use for pharmacy

Reviewed 2017-01-25
Review Source: Capterra

Very good program for a pharmacy. Easy to implement - very cost effective. Software seems a little dated but does what it needs to do.

Response from Pro/Phase Marketing


Thanks for taking the time to review us! We truly appreciate it. In 2017 we have some big updates planned for the software so we'll be in touch to let you know about some great new features that will be available soon! -RepeatRewards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Peter T.

Long time user

Reviewed 2016-09-28
Review Source: Capterra

Great value and automation for your marketing. Excellent customer service and responsiveness. I have used Repeat Rewards for over 10 years and it is the cornerstone of our marketing success.

Response from Pro/Phase Marketing


Thanks for the great review! We really appreciate it. As always, please feel free to call us with any ideas you may have for your program. We're here to help!

-RepeatRewards

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Kim H.

Repeat Rewards easy to use

Used weekly for 2+ years
Reviewed 2021-05-06
Review Source: Capterra

We have been able to have a rewards program with very little effort and expense. We have almost 1500 rewards customers and they do use there rewards on future purchases, so it does promote shopper loyalty.

Pros
Very easy to set up customers.Easy to add purchases on the backend. The reports and look up features are easy to understand. The link to send an email list to constant contact is very useful. The service is affordable.

Cons
The email templates are a little restrictive in that you can't customize the graphics and offers. Sometimes the service is unavailable when customers are trying to redeem points.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Robert H.

Quality Product for Independent Retailer

Reviewed 2016-10-06
Review Source: Capterra

Works for customers who regularly shop our store...real users love it. It would be a great product if could be used with our Epicor POS system but if we got them involved we probably could not afford it. thanks for great job

Response from Pro/Phase Marketing


Thanks for your review! We are integrated with Epicor so that is an option to use for your program. If you are interested in this, just check with your rep there to get the integration process started.
-RepeatRewards

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Nabih D.

Great value for our money!

Reviewed 2016-09-27
Review Source: Capterra

I can't say enough about the overall quality and ease of use of this product. The features and functionality really help us deliver on customer support - a real value for our money!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Scott L.

Customers reaction

Reviewed 2017-03-23
Review Source: Capterra

We have been using the Birthday rewards to all our local area and it has brought in many new customers. And that is what i think is a very good value added feature of this program.

Response from Pro/Phase Marketing


Thanks for the review! We are glad you are seeing some new customers coming in with their birthday offers! We also offer other customer acquisition options- if you ever want to brainstorm other ways to get new customers in the door just let us know!
-RepeatRewards

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Clif R.

Good but could be better

Reviewed 2017-01-24
Review Source: Capterra

We have had some problems with the program that have cost us money and mad our customers upset. With that said I think overall this is a good program. Just have to keep a close eye on it.

Response from Pro/Phase Marketing


Thanks for taking time to post a review. Someone from our Account Management team will be reaching out to you to find out more about the issues you mentioned and see if there are some changes we could make to your program in order to help- we're here to help and we have many automated alerts that you may benefit from to help make managing the program easier.
-RepeatRewards

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Janell H.

doesn't integrate well with my POS software (Paladin)

Used daily for 2+ years
Reviewed 2021-05-06
Review Source: Capterra

Our overall experience with Repeat Rewards is positive, mostly because customer response has been good. Because of some of the integration problems we experience, we definitely don't utilize the program to it's full potential, which is impacts the cost effectiveness.

Pros
Customers definitely like the program and I'm convinced it does promote customer loyalty. It works especially well with customers who are making relatively large purchases because they see their points accruing quickly.

Cons
It doesn't integrate well with my POS program (Paladin), so we had to create a workaround in Paladin and we manually redeem customer reward coupons through the Repeat Rewards website in order to make the sales tax calculation comply with Wisconsin sales tax law. It also doesn't integrate with our online store (hosted through WIX) so customers sometimes get frustrated that they can't redeem their rewards when they purchase products through out website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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