ReServe Event Management Features

ReServe Event Management

Web-based event management solution for caterers

4.68/5 (66 reviews)

ReServe Event Management Feature Summary

  • Auditing
  • Automatic tasks & reminders
  • Calendar management
  • Goggle calendar Sync
  • CRM integration
  • E-payment capability
  • Integrated email
  • Multi-view calendar
  • Generate invoice
  • Event lifecycle management
  • Generate customized proposals
  • Automate event booking process
  • Dashboards
  • Marketing analysis
  • Drag & drop option
  • Event reporting
  • API
  • E-signature integration
  • Multi-device accessibility
  • Inventory management

Competitor Feature Comparison

API
Accounting Management
Activity Dashboard
Auditing
CRM Integration
Calendar Management
Calendar Sync with Google
Drag & Drop Interface
Electronic Payments
Electronic Signature Capture
Email Integration
Event Calendar
Inventory Management
Invoice Management
Lifecycle Management
Proposal Generation
Registration Management
Reminders
Reporting & Statistics
Social Media Integration
Learn moreCompare App
API
Accounting Management
Activity Dashboard
Auditing
CRM Integration
Calendar Management
Calendar Sync with Google
Drag & Drop Interface
Electronic Payments
Electronic Signature Capture
Email Integration
Event Calendar
Inventory Management
Invoice Management
Lifecycle Management
Proposal Generation
Registration Management
Reminders
Reporting & Statistics
Social Media Integration
Visit WebsiteCompare App
API
Accounting Management
Activity Dashboard
Auditing
CRM Integration
Calendar Management
Calendar Sync with Google
Drag & Drop Interface
Electronic Payments
Electronic Signature Capture
Email Integration
Event Calendar
Inventory Management
Invoice Management
Lifecycle Management
Proposal Generation
Registration Management
Reminders
Reporting & Statistics
Social Media Integration
Learn moreCompare App

Mobile apps

iOS App


6 reviews

Requires iOS 8.0 or later. Compatible with iPad.

ReServe Event Management Feature Reviews

25 reviewers had the following to say about ReServe Event Management's features:

Aleah Likas

Exactly what we were looking for!

2017-03-28

In searching for an event management software, we were looking for a system that was easily navigable, highly customizable and that allowed for an extensive depth of reporting ReServe Cloud has ticked all of these boxes.

Pros

- Customizable fields and page layouts - Extraordinary customer service

Cons

- Creating custom reports requires some practice - Event list views can be tricky to navigate

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lynette Velez

LV Review

2018-09-22

the entire team at Reserve are great to work with and help you to solve any issues that arise. Customer service is a corner stone of our business and we are happy to work with people that feel and operate the same way.

Pros

1.) Payment Processing Integration 2.)

Cons

Would like the ability to customize reporting more, but support is helping me with ways to accomplish what we are looking for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ReServe Interactive


Hi Lynette,
Thank you so much for submitting this review! We are delighted to learn that our Customer Success teams are taking good care of you! Your continued satisfaction with ReServe is our priority, and we are honored to be chosen as your solutions provider.
All best wishes!

Read more
Kim Doyle

Reserve has become the brains of our offsite catering services over the past 8 years.

2018-04-10

Pros

The system is very customizable and data is easily available to adapt to for many purposes.

Cons

Reserve is pleased to accept our feedback and make updates as they become available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ReServe Interactive


Hi Kim,
We want to thank you for taking the time to provide feedback on your experience using ReServe Cloud software. It's an honor to have been chosen as your business partner for the past 8 years, and we will work to earn your continued trust.
By the way, some of our best product enhancements are born from customer feedback, so keep your suggestions coming!
All best wishes!-Team ReServe

Read more
Mathew Fasullo

Fantastic software overall, interface could use some work

2018-02-16

Too many to count. This is MILES ahead of what we were using before. We are using the basic features and have lots of room to expand

Pros

Having a merge field reference is great.

Cons

Powerful software, but the UI could use some refining.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ReServe Interactive


Thank you for the review Mathew! We truly appreciate your comments and suggestions. I've shared them with engineering and we will continue our quest to constantly improve the design.

ReServe Team

Read more
Joseph Araujo

Woodbine Entertainment Group Reserve Interactive

2016-09-08

Their process included weekly calls to keep the project on track and address any ongoing challenges and concerns.

Pros

- Having our Reservations, Event and Club Membership all in one system - Bread crumb feature - Great search functionality - Copy features VERY helpful & easy to use - Access from any internet connection on any device (phone access not a great experience but in a pinch great for quick info) - Extremely easy to use - Licensing model allows us to provide access to unlimited people within the organization - Event & Membership Leads module allows for review of sales teams efforts and performance - User rights functionality allows to set a number of user restrictions for different categories - Reporting Module very easy to use for creating reports - Great Customer Service & learning documents - Ability to set up View List with in the different Modules for quick access to information - Ability to email from within the system & auto-saving communication

Cons

- Report Module does not provide an option to access all report fields, currently fields available are based on type of report looking to create - Unable to quickly view asset inventory of rooms - Reservation Module cannot report on custom fields - Unable to inventory items in Reservation Module - E-signature limited in functionality, no counter signing option - E-signature requires sending in two separate emails - Limited billing functionality in Membership Module - Cannot create a regular event spanning multiple sites (operations gets confused using both Event Documents & Master Event Documents - Unable to print View Lists

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ReServe Interactive


Hello Joseph,
Thank you for taking the time to provide such a thoughtful review of your experience with ReServe. We are very pleased to hear that you and your team have been satisfied with our service and responsiveness, as we want every customer to recognize our loyalty to them.
To that end, please know that we have reviewed your suggestions for improvement, and have already begun work on a few enhancements to better support your needs.
Looking forward to our continued partnership.

Sincerely,
The ReServe Team

Read more
Jason Withers

have been using the software for over a year, reporting, adjusting, accessing the data, works great

2017-05-20

More speed in taking banquet functions, access to any combination of data for reports and or planning, ablity to rebook parties and events effortlessly, ablity to give all key people access to what parts of the system that they need with out losing security, it has become a key part of our restaurant!

Pros

reports, can customize, you can modify as you grow, easy to access what ever you need at any time, record keeping

Cons

Over all layout scares everyone I have shown it to at first glance. Drop and drag options for the programing part would be a plus

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashley Lucas

LOVING IT!

2018-09-20

Pros

The customer support has been amazing - our contact team is GREAT!

Cons

No real con's - it was easy to get used to from Reserve Anywhere - we would like to be able to adjust how the lanes show up when you create the report for schedule of events.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ReServe Interactive


Hi Ashley,
Thanks so much for taking the time to share your comments about ReServe Cloud software for Frank Theaters! It's great to hear you are enjoying the benefits of the solution. If you haven't already, please reach-out to our Customer Care agents, we would be happy to try and work on creating a particular "view" for your reservations.
Thank you for your allowing us to partner with you!

Read more
Michael Douglas

Event Management & Online Reservation Powerhouse

2016-08-03

When redesigning our mobile-optimized user friendly website, I wanted to include something unheard of by other lifestyle driven bowling centers Online Reservations!

Pros

Not to mention enhanced features such as digital signature of contracts, deposit e-payment processing, web based event leads.

Cons

When moving from one platform to another there are many hurdles and obstacles a business faces such as loss of (previous event) data. However, the biggest hurdle is rallying the troops and getting your own team to see the vision and the reason for the change.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ReServe Event Management

Angela, Mike & the entire sales team are the best sales people you could ever ask to work with. They weren't pushy and didn't over promise on anything they couldn't deliver on. Jake, Melanie & the implementation team were extremely dedicated to our getting the software configured just for us. Their response rate and timing to questions and e-mails was top notch. They really cared for us, and really wanted to make this work. Lynn and the development team was instrumental in adding additional features to the platform just so we could execute the use of the online reservation portal just as we intended it. ReServe Interactive has a friendly and dedicated team that truly cares about their customers. They are constantly coming out with new features and adapting to the lifestyle of its user base. ReServe Interactive has proven to be a great partner for us thus far, and I'm excited at what the future has in store.

Source: Capterra
Helpful?   Yes   No

Response from ReServe Interactive


Hello Michael,
We are so grateful for your kind words but more importantly, we are thrilled you and your team are finding success with the ReServe system. It has been a pleasure to work with you all at Tavern+Bowl, and we look forward to a long partnership!

Continued Success!
Team ReServe

Read more
Kirsten Shepherdson

Reserve is easy to use and very customizable. There is always help at your fingertips with chat!

2018-04-19

The two biggest benefits are that the software is customizable to your account needs and the customer service could not be better.

Pros

It is customized to our needs and editable.

Cons

Whenever I run into a problem, I just chat with someone and they are always able to help me or customize my account so I have the features I need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ReServe Interactive


Hi Kirsten,
We are very honored to be on the receiving end of such high praise from you! Thanks for taking the time to share your experience with using ReServe. Providing a quality product with stand-out service is at the core of all we do, so we are thrilled to be hitting the mark with KingPins. We love "chat" too, so keep them coming! Thanks for letting us be your business partners.
Wishing you continued success!
Angela (on behalf of everyone at Team ReServe)

Read more
Samantha Novitski

Overall, working with the entire team has been amazing from start to finish!

2018-05-09

Increased sales team accountability and tracking has led to higher overall conversion rates and increased sales.

Pros

In no particular order: live chat functionality, CRM capabilities, ease of use, ongoing support and education, and Reserve's ability to adapt the software to our brand's very particular needs.

Cons

There are minor details or changes we'd like to have that aren't customizable without affecting other areas of the software - which is challenging.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ReServe Interactive


Hi Samantha!
Thank you so much for taking the time to write such positive things in your review. We are delighted that the ReServe Cloud system is working so well for you, and very honored to be your solutions provider. Continue reaching-out when you need assistance,;we are here to help!
Kind regards,
~Team ReServe

Read more
Jenna Musil

Review

2018-09-21

Pros

I like that you set up everything in the beginning, gave time to play with and then make changes before going live.

Cons

Waiting for background Activities. Like I'm currently waiting 20 minutes to batch print event orders before leaving for the weekend.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ReServe Interactive


Hi Jenna,
Thanks for submitting your feedback! We are always grateful when our customers take time to share their comments. Glad you are finding success with the solution, and it sounds like you would benefit from some time with a Customer Care agent to assist with streamlining the process with respect to add/edit events, and make sure you are comfortable with the reporting tool. Please reach-out at your convenience; we are here to help!
Thanks again!

Read more
Anonymous
(Hospitality company, 11-50 employees)

Useful but not user-friendly

2017-11-14

The ability to have everything on one site helped a lot. The communication between client and venue is also streamlined and simplified.

Pros

The design of the documents (event orders, contracts, etc) is customizable and nice looking.

Cons

It is a hard software to learn and not as user-friendly as one would think. The design of the software is dated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from ReServe Interactive


Dear Reviewer,
Its regrettable that you find the software difficult to use. We are here to help. However, it is difficult to provide assistance when you choose to remain anonymous. Our chat function is always open as is our toll free support line 888-433-4725.
Kind Regards,
Mike Edmeyer, VP Sales

Read more
Samantha Limoges

The customer support was great to work with. One of them was wonderful with the onboarding procedure

2017-08-11

quicker processing time- more bookings- less money spent on stamps

Pros

Ease of use-cloud based- constantly customizable. reduces half of the time that used to be spent on setting up events

Cons

It is the only time that the staff gets confused, as they input the time line into the function but it doesn't show as event

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ReServe Interactive


Hi Samantha,
Thank you so much for taking the time to share your feelings about ReServe Cloud. We value your input and will continually strive to improve the system based on your input.

Kind Regards,
Mike Edmeyer
VP Sales, ReServe Interactive

Read more
Kristal Kramer

Great Product!

2018-09-27

Most of our issues with not being able to run an accurate projection report and an accurate costs report are solved with the reporting feature.

Pros

I was looking for more accurate reporting and it does anything I need it to do!

Cons

Adding in items can be a bit clunky and there is some rigidity in the document production that makes it a bit difficult to mesh with our organization but in the grand scheme, not terrible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ReServe Interactive


Hi Kristal,
Thank you for taking the time to provide feedback on your experience with ReServe Cloud software. We appreciate your insights, and are thrilled to partner with you in managing your Special Events business. Should you need some assistance with "tweaking" those reports, please give us a shout; we would be happy to help!

Read more
Lisa Kliza

Love Reserve, the "chat" service has been wonderful, immediate answers!

2018-03-20

customization, ease of use, reporting they way our company wants to see it!

Pros

The ability to customize the software ourselves is a great benefit.

Cons

Transition from Desktop version was difficult for some of our staff, just wasn't what they were used too.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ReServe Interactive


Hi LIsa,
We want to thank you for taking the time to share your experiences with using ReServe. We are delighted that your transition from our legacy product was manageable and that you are enjoying using the Cloud system. We too love the Chat feature as it allows us to connect with our customers quickly, so keep those chat's coming!
All the best! -Team ReServe

Read more
Anonymous
(Food & Beverages company, 51-200 employees)

Change is Good!

2018-09-20

We are able to get more detailed in our reporting and in this age of data and analytics, that is vital.

Pros

The reporting and available functions.

Cons

As stated above, I have found that most of my concerns can be resolved with a little digging and time with support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ReServe Interactive


Hello,
It's an honor to receive such high praise about our solutions, but more importantly about our support team! Delivering great Customer Care is integrated into the fiber of our culture, and we are pleased to know we have met the mark! Continue reaching-out when you need assistance, we are delighted to help!

Read more
Janet Ragan

Excellent customer service- patient and thorough from the start to the present... over 10 years

2018-01-19

100% would recommend! The functionality and complexity of the system allows you to create just about anything you need to accomplish in the food and beverage industry. Being able to access it online and on your phone is a huge plus for us. ReServe keeps us organized.

Pros

Aside from the customer service, always quick to respond with any needs... love that it is accessible online and that it is so customizable. I worked with ReServe at my former job for I believe about 4 years and then when we were switching software at my current job, ReServe was a must and have been with ReServe for almost 10 years here... so a total of about 14 years

Cons

No waitlist drop down for dates do not catch right away and what ever you are trying to run will default back to the original date I guess of when that report was first created instead of a more current date

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ReServe Interactive


Hi Janet! Thank you very much for the kind comments! - Your feedback on the waitlist is great and I've created a change request for you. Please let us know about anything else that we can help with!

Kind Regards,
Mike Edmeyer, VP Sales

Read more
Katie MOrris

Lots of customization

2016-11-04

This software is great if you are looking for something fully custom. It did take some time trying to figure out what information works best as you have to be willing to play around with customizing all the sections.

Pros

- Very custom - Great customer service

Cons

For example, if you are creating a new lead with a new account, the mandatory fields do not show in the Event Lead page which can cause some data not to be captured.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ReServe Interactive


Hi Katie,

Thank you for taking the time to share your thoughts on ReServe. Your feedback is very valuable. We not only appreciate the compliments, but will use your comments of concern to make improvements to the solution; so keep your suggestions coming!

Kindest Regards,
Team ReServe

Read more
Chelsea Dumayne

Encore Vineyards Review

2018-11-15

Pros

How most features can be customized for ease of use. Exported documents/merge documents easy to customize and modify.

Cons

Data entry for multiple service items was tedious when screen scrolls back to top after each entry.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from ReServe Interactive


Hi Chelsea,
Thank you so much for taking the time to submit a review of ReServe Cloud!

Good News! - You can re-order menu items. Someone from our support team will reach out and show you.

Thank you,
The ReServe Team

Read more
Jodi Curry

I think this is a great program however I just a few things that I wish you can make changes to

2017-08-15

Pros

It is so great how easy it is to use and make changes. i especially think access to reports and menus is great.

Cons

Ease of use. i don't want my staff to access into payments but would like to make changes to the menu if need be but it doesn't seem to allow both.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from ReServe Interactive


Hi Jodi,
Thank you for taking the time to share your feelings about ReServe Cloud. We value your opinion and will continue to work on further refining the system.

Regarding your request for additional layers of security settings, I have submitted a change request on your behalf.

Kind Regards,
Mike Edmeyer
VP Sales, ReServe Interactive

Read more
Anonymous
(Food & Beverages company, 10001+ employees)

Reserve User for 8 years

2018-09-20

Customer service is great!

Pros

The system allows you to have multiple windows open at the same time, so you can work on multiple events/reports as needed.

Cons

Some of the steps required to create or edit an event can be simplified.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ReServe Interactive


Hello and thank you for submitting your thoughts about ReServe Cloud software. We are pleased to partner with you. Feedback helps us to make positive changes within the system, so keep it coming.
Thank you.

Read more
Mike Balla

I have been very pleased with the implementation, ease of learning and use of the system

2018-03-29

Pros

I have found the customizable parts very helpful.

Cons

I have found it to be perfect for our needs and very easy to give training for new employees.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ReServe Interactive


Hi Mike,
We are so happy to hear that the ReServe Cloud system is serving you well. Thank you for taking the time to provide your feedback, Please always feel free to reach out. We look forward to a long partnership.
All best wishes!
Team ReServe

Read more
Taylor Rossi

Canoe Brook Country Club

2016-07-27

It's taken a Club who used a GIANT red book to book events into the next generation. Everyone on property has access to the system and at any given point they can see what is going on at the club.

Pros

Cloud Based, Unlimited Users & User-Friendly

Cons

Calendar Exports to Excel Format...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ReServe Event Management

Please have the integration with Social Tables ASAP!

Source: Capterra
Helpful?   Yes   No

Response from ReServe Interactive


HI Taylor,
Thank you for taking the time to share your thoughts on ReServe! While you might all miss the Big Red Book, hopefully you are finding the system to be a better option. Be sure to let us know if you need anything.

Kindest regards!
Team ReServe

Read more
Michael Idlis

ReServe Interactive Review

2018-09-20

Our customer service rep is an absolute pleasure to work with.

Pros

The ability to move events with ease is my favorite part.

Cons

It's very difficult to get a report. It's harder to see an overview of all events with ease compared with the last version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ReServe Interactive


Hi Michael,
Thanks for taking the time to provide feedback. We appreciate praise, but are also always interested in learning how we can improve. If you are still struggling with the reporting feature, be sure to reach out; we'd be happy to help.

Read more
Elizabeth McGlinn

Reserve Review

2016-08-18

Loved Reserve Anywhere. Reserve cloud is more labor intensive to use - more steps to accomplish a BEO

Pros

ease of document creation, the support team is great

Cons

Software is missing crucial elements that we need- - the ability to print a call report of all the emails generated and received for an event, the ability to enter appointments in reserve that sync to google calendar, the ability to see how an item had been service charged or taxed after entering onto a BEO

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering ReServe Event Management

Keep making improvements and modifications that address items needed!

Source: Capterra
Helpful?   Yes   No

Response from ReServe Interactive


Dear Elizabeth,
Thank you for taking the time to share your feedback regarding ReServe Cloud. We know that the transition from ReServe Anywhere to ReServe Cloud is sometimes a challenge, for our customers. We appreciate you working with us, and we are committed to continued development of ReServe Cloud, so you can come to love it as much as you loved ReServe Anywhere.

KIndest Regards,
Team ReServe

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