Infor Sales & Catering Features

These ease of use and speed of training was the number one thing that got our attention. We were up and running within 30 days of having the data ready to load. Our team went from an archaic system to state of the art in less than 30 days. The other amazing thing about this software is that generational gaps simply do not exist. People of all ages and computer savvy successfully use the system...

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If there was any flaw it would be that people can access it from anywhere with their user name and password. If you have hourly employees they can access it off the clock unless you have the steps in place to limit the access. I can't even really say that is a flaw because they have a solution for it you just have to remember to set the limits on people access if you want that to be the case.

It is really useful and has great features. The design of the documents (event orders, contracts, etc) is customizable and nice looking.

It is a hard software to learn and not as user-friendly as one would think. The design of the software is dated.

Dear Reviewer, Its regrettable that you find the software difficult to use. We are here to help. However, it is difficult to provide assistance when you choose to remain anonymous. Our chat function is always open as is our toll free support line 888-433-4725. Kind Regards, Mike Edmeyer, VP Sales

The reporting and available functions. We were using an older version of the software, so it did take me some time to adjust to the cloud based version, but having used it for several months now, I love it. I typically find that if I ask support more questions about what I need it to do, the functionality is there, I just need to understand how to use it more efficiently.

Getting used to some of the changes with the cloud based version. This is nothing to do with the software, it's more to do with using something for 12 years and having to re-learn. As stated above, I have found that most of my concerns can be resolved with a little digging and time with support

Hello, It's an honor to receive such high praise about our solutions, but more importantly about our support team! Delivering great Customer Care is integrated into the fiber of our culture, and we are pleased to know we have met the mark! Continue reaching-out when you need assistance, we are delighted to help!

Aside from the customer service, always quick to respond with any needs... love that it is accessible online and that it is so customizable. I worked with ReServe at my former job for I believe about 4 years and then when we were switching software at my current job, ReServe was a must and have been with ReServe for almost 10 years here... so a total of about 14 years

No waitlist drop down for dates do not catch right away and what ever you are trying to run will default back to the original date I guess of when that report was first created instead of a more current date

Hi Janet! Thank you very much for the kind comments! - Your feedback on the waitlist is great and I've created a change request for you. Please let us know about anything else that we can help with! Kind Regards, Mike Edmeyer, VP Sales

It is customized to our needs and editable. The software is easy to navigate when you are trying something for the first time. The AMAZING tech support makes it that much better!

I don't really have a least. Whenever I run into a problem, I just chat with someone and they are always able to help me or customize my account so I have the features I need.

Hi Kirsten, We are very honored to be on the receiving end of such high praise from you! Thanks for taking the time to share your experience with using ReServe. Providing a quality product with stand-out service is at the core of all we do, so we are thrilled to be hitting the mark with KingPins. We love "chat" too, so keep them coming! Thanks for letting us be your business partners. Wishing you continued success! Angela (on behalf of everyone at Team ReServe)

In using our previous event management platform, we processed events extremely well. I didn't want to lose the momentum that we had built in switching over to a new platform, just to add extra features. However, ReServe Cloud not only met but exceeded our expectations. We now process events quicker in a more user friendly environment then our previous platform. Not to mention enhanced features such as digital signature of contracts, deposit e-payment processing, web based event leads.

When moving from one platform to another there are many hurdles and obstacles a business faces such as loss of (previous event) data. However, the biggest hurdle is rallying the troops and getting your own team to see the vision and the reason for the change. The biggest obstacle, no matter how many demos watched, is not knowing exactly how ReServe Cloud will work when all the hard set-up work is complete. However, I can assure you it's well worth it.

Hello Michael, We are so grateful for your kind words but more importantly, we are thrilled you and your team are finding success with the ReServe system. It has been a pleasure to work with you all at Tavern+Bowl, and we look forward to a long partnership! Continued Success! Team ReServe

Cloud based system is accessibly from anywhere which is great. The system allows you to have multiple windows open at the same time, so you can work on multiple events/reports as needed. The chat system for help is great.

Some of the steps required to create or edit an event can be simplified.

Hello and thank you for submitting your thoughts about ReServe Cloud software. We are pleased to partner with you. Feedback helps us to make positive changes within the system, so keep it coming. Thank you.

The best part about this software is that just about everything has the ability to be customized. I can create documents and reports that work best for me and my team and anything that makes our daily work schedules a little bit easier is a huge PLUS.

Getting accustomed to a new software is always challenging, as everyone becomes comfortable with old practices. At this time, my least favorite part of this software is the layout. While I do enjoy customizing many things, there are things that are not relevant to my daily use (Personnel, Memberships, Reservations, etc) in this software that just clutter my view. With that being said, it is a new program to us and maybe I haven't yet learned all the navigation and capabilities of what is right now just "getting in my way."

We are so happy to hear that your overall experience with the software is so positive. Regarding the layout, please contact our support team via phone or chat. They can show you how to remove those items that are not relevant for you (e.g. reservations, memberships etc.) Kind Regards, The ReServe team

- Having our Reservations, Event and Club Membership all in one system - Bread crumb feature - Great search functionality - Copy features VERY helpful & easy to use - Access from any internet connection on any device (phone access not a great experience but in a pinch great for quick info) - Extremely easy to use - Licensing model allows us to provide access to unlimited people within the organization -...

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- Report Module does not provide an option to access all report fields, currently fields available are based on type of report looking to create - Unable to quickly view asset inventory of rooms - Reservation Module cannot report on custom fields - Unable to inventory items in Reservation Module - E-signature limited in functionality, no counter signing option - E-signature requires sending in two separate emails - Limited billing functionality in Membership Module - Cannot create a regular event spanning multiple sites (operations gets confused using both Event Documents & Master Event Documents - Unable to print View Lists

Hello Joseph, Thank you for taking the time to provide such a thoughtful review of your experience with ReServe. We are very pleased to hear that you and your team have been satisfied with our service and responsiveness, as we want every customer to recognize our loyalty to them. To that end, please know that we have reviewed your suggestions for improvement, and have already begun work on a few enhancements to better support your needs. Looking forward to our continued partnership. Sincerely, The ReServe Team

Contracts and event orders are very easy!! I like that you set up everything in the beginning, gave time to play with and then make changes before going live. The people who helped with that were very through and fixed all my issues while on the phone.

Waiting for background Activities. Like I'm currently waiting 20 minutes to batch print event orders before leaving for the weekend. Updating and adding menus/prices seems like a very overwhelming and time consuming project. Reports are OK but in full transparency I haven't taken the time to learn.

Hi Jenna, Thanks for submitting your feedback! We are always grateful when our customers take time to share their comments. Glad you are finding success with the solution, and it sounds like you would benefit from some time with a Customer Care agent to assist with streamlining the process with respect to add/edit events, and make sure you are comfortable with the reporting tool. Please reach-out at your convenience; we are here to help! Thanks again!

The software is easy on the eyes in many ways and is mostly user-friendly. The monthly calendar works well for me gives my coworkers and I the ease to jump around to many events in one screen. This software works for catering sales managers like myself but also we run our Inn through it (to book rooms) and small catering conference groups. It really works in a lot of different situations which is why I recommended to my old employer at the Steelstacks Bethlehem, Pa.

I would like to see a "Print Preview" button so that I don't have to leave the "services" section. I often want to see what my event looks like quickly while I'm working on adding items and have to exit out of my one screen to generate the documents and see it. I also wish adding menu's was more user-friendly. Lastly, I would like to see a way that I can batch generate the "daily summary reports" but not have them all run on the same page. Each day generated for the week should be printed on a separate page instead of having to print each one separately.

Reserve Interactive is extremely easy to work with and we appreciate the level of customer service. The system is very customizable and data is easily available to adapt to for many purposes.

Some of the functionality is not streamlined and can seem over complicated. Reserve is pleased to accept our feedback and make updates as they become available.

Hi Kim, We want to thank you for taking the time to provide feedback on your experience using ReServe Cloud software. It's an honor to have been chosen as your business partner for the past 8 years, and we will work to earn your continued trust. By the way, some of our best product enhancements are born from customer feedback, so keep your suggestions coming! All best wishes!-Team ReServe

- Very custom - Great customer service

- Lots of scrolling - Some of the pages just have too much information on them and you need to be able to collapse sections - Some of the pages do not carry over mandatory data. For example, if you are creating a new lead with a new account, the mandatory fields do not show in the Event Lead page which can cause some data not to be captured.

Hi Katie, Thank you for taking the time to share your thoughts on ReServe. Your feedback is very valuable. We not only appreciate the compliments, but will use your comments of concern to make improvements to the solution; so keep your suggestions coming! Kindest Regards, Team ReServe

Ease of use, everything we need for event information is right there. The ability to customize the software ourselves is a great benefit.

Transition from Desktop version was difficult for some of our staff, just wasn't what they were used too.

Hi LIsa, We want to thank you for taking the time to share your experiences with using ReServe. We are delighted that your transition from our legacy product was manageable and that you are enjoying using the Cloud system. We too love the Chat feature as it allows us to connect with our customers quickly, so keep those chat's coming! All the best! -Team ReServe

I like that I am able to work from home using this software. I also like that you can edit all the details in a function at once and you don't have to toggle back and forth between service items.

It was a little tricky to get used to at first. It is a little more confusing to look at than our old system.

Hello Kelsey, Thanks for providing feedback on your experience with ReServe Cloud software. We appreciate your dedication to learning a new system, and want to support your efforts. Please always reach-out by phone, email or chat, and we will be happy to assist you any way we can! Thanks again!

Ease of use. It is so great how easy it is to use and make changes. i especially think access to reports and menus is great.

Ease of use. i don't want my staff to access into payments but would like to make changes to the menu if need be but it doesn't seem to allow both.

Hi Jodi, Thank you for taking the time to share your feelings about ReServe Cloud. We value your opinion and will continue to work on further refining the system. Regarding your request for additional layers of security settings, I have submitted a change request on your behalf. Kind Regards, Mike Edmeyer VP Sales, ReServe Interactive

In no particular order: live chat functionality, CRM capabilities, ease of use, ongoing support and education, and Reserve's ability to adapt the software to our brand's very particular needs.

There are minor details or changes we'd like to have that aren't customizable without affecting other areas of the software - which is challenging.

Hi Samantha! Thank you so much for taking the time to write such positive things in your review. We are delighted that the ReServe Cloud system is working so well for you, and very honored to be your solutions provider. Continue reaching-out when you need assistance,;we are here to help! Kind regards, ~Team ReServe

I like that you can access Reserve on your Iphone or Android. It makes it easy to work from anywhere and check dates even when you are on a site visit with a client.

The event page has a lot of information to scroll through it is cumbersome to sort through. It would help if each user to set up the view on the event page so that the information that you need is at the top of the page.

Hi Kelsie, Thanks for providing feedback on your experience with ReServe Cloud software. You will be pleased to know that customizing the home page per user, is already on our radar and in the works. Keep those suggestions coming, as some of our best enhancements have come from customer feedback. Wishing you continued success!

- Customizable fields and page layouts - Extraordinary customer service

- Creating custom reports requires some practice - Event list views can be tricky to navigate

reports, can customize, you can modify as you grow, easy to access what ever you need at any time, record keeping

Over all layout scares everyone I have shown it to at first glance. Drop and drag options for the programing part would be a plus

I have found the customizable parts very helpful. I can make simple changes without having to have a team member from ReServe Interactive make changes. However if I have a problem the online chat is always there to get a quick answer.

Really I can say I don't have a CON with this. I have found it to be perfect for our needs and very easy to give training for new employees. it is very user friendly.

Hi Mike, We are so happy to hear that the ReServe Cloud system is serving you well. Thank you for taking the time to provide your feedback, Please always feel free to reach out. We look forward to a long partnership. All best wishes! Team ReServe

1.) Payment Processing Integration 2.) E-Doc Sign 3.) User Friendly

Would like the ability to customize reporting more, but support is helping me with ways to accomplish what we are looking for.

Hi Lynette, Thank you so much for submitting this review! We are delighted to learn that our Customer Success teams are taking good care of you! Your continued satisfaction with ReServe is our priority, and we are honored to be chosen as your solutions provider. All best wishes!

Cloud Based, Unlimited Users & User-Friendly

Calendar Exports to Excel Format... TERRIBLE!

HI Taylor, Thank you for taking the time to share your thoughts on ReServe! While you might all miss the Big Red Book, hopefully you are finding the system to be a better option. Be sure to let us know if you need anything. Kindest regards! Team ReServe

Breadcrumb trail is fantastic. Having a merge field reference is great. Customizability is awesome. Generally incredibly powerful.

Powerful software, but the UI could use some refining. Important functions are often buried two or three menus deep. Colour coding of levels is great, but I could use some more visual cues as to where I am in the system. Especially when other things are colour coded as well. Variation in the layout of event, function and master event would make it clearer for navigation. Would also like to have a quick way to edit a contact or account from within an event, rather than having to open a separate tab for settings.

Thank you for the review Mathew! We truly appreciate your comments and suggestions. I've shared them with engineering and we will continue our quest to constantly improve the design. ReServe Team