Infor Sales & Catering Reviews - Page 2

I love how easy it is to switch between the functions and the different available views. The Click and Drag features makes adjusting multiple events so easy.

I find it difficult to make adjustments to the menus event after a year, I still click on the wrong starting point. Also, sometimes the changes don't save.

The ease of using it

No cons what-so-ever

Hi Jennifer, We are thrilled to learn that ReServe is providing you with great customer service. Your success with our solution is of great importance to us, and we are happy to know that we are hitting the mark. Thank you for taking the time to share your kind words. Sincerely, The ReServe Team

I like that you can access Reserve on your Iphone or Android. It makes it easy to work from anywhere and check dates even when you are on a site visit with a client.

The event page has a lot of information to scroll through it is cumbersome to sort through. It would help if each user to set up the view on the event page so that the information that you need is at the top of the page.

Hi Kelsie, Thanks for providing feedback on your experience with ReServe Cloud software. You will be pleased to know that customizing the home page per user, is already on our radar and in the works. Keep those suggestions coming, as some of our best enhancements have come from customer feedback. Wishing you continued success!

- Customizable fields and page layouts - Extraordinary customer service

- Creating custom reports requires some practice - Event list views can be tricky to navigate

reports, can customize, you can modify as you grow, easy to access what ever you need at any time, record keeping

Over all layout scares everyone I have shown it to at first glance. Drop and drag options for the programing part would be a plus

I have found the customizable parts very helpful. I can make simple changes without having to have a team member from ReServe Interactive make changes. However if I have a problem the online chat is always there to get a quick answer.

Really I can say I don't have a CON with this. I have found it to be perfect for our needs and very easy to give training for new employees. it is very user friendly.

Hi Mike, We are so happy to hear that the ReServe Cloud system is serving you well. Thank you for taking the time to provide your feedback, Please always feel free to reach out. We look forward to a long partnership. All best wishes! Team ReServe

1.) Payment Processing Integration 2.) E-Doc Sign 3.) User Friendly

Would like the ability to customize reporting more, but support is helping me with ways to accomplish what we are looking for.

Hi Lynette, Thank you so much for submitting this review! We are delighted to learn that our Customer Success teams are taking good care of you! Your continued satisfaction with ReServe is our priority, and we are honored to be chosen as your solutions provider. All best wishes!

fast easy to work with all in one screen i can batch set appointments seee life cycle. google calendar view

i would love if the software has a link where guests can make automatic deposit without me remind them or taking their information

Easy to navigate. Menus and items are easy to build. Safe and secure.

I have no cons to list. Works great for my business.

Hello! Thanks for submitting this review. We are happy to know we are serving you well with the ReServe Cloud solution. Please be sure to reach-out if we can be of service to you!

Cloud Based, Unlimited Users & User-Friendly

Calendar Exports to Excel Format... TERRIBLE!

HI Taylor, Thank you for taking the time to share your thoughts on ReServe! While you might all miss the Big Red Book, hopefully you are finding the system to be a better option. Be sure to let us know if you need anything. Kindest regards! Team ReServe

Breadcrumb trail is fantastic. Having a merge field reference is great. Customizability is awesome. Generally incredibly powerful.

Powerful software, but the UI could use some refining. Important functions are often buried two or three menus deep. Colour coding of levels is great, but I could use some more visual cues as to where I am in the system. Especially when other things are colour coded as well. Variation in the layout of event, function and master event would make it clearer for navigation. Would also like to have a quick way to edit a contact or account from within an event, rather than having to open a separate tab for settings.

Thank you for the review Mathew! We truly appreciate your comments and suggestions. I've shared them with engineering and we will continue our quest to constantly improve the design. ReServe Team

I was looking for more accurate reporting and it does anything I need it to do! So great in that way. The lifecycle makes sense for my organization and it continues to keep us from making as many operational and sales errors as we were before.

Adding in items can be a bit clunky and there is some rigidity in the document production that makes it a bit difficult to mesh with our organization but in the grand scheme, not terrible.

Hi Kristal, Thank you for taking the time to provide feedback on your experience with ReServe Cloud software. We appreciate your insights, and are thrilled to partner with you in managing your Special Events business. Should you need some assistance with "tweaking" those reports, please give us a shout; we would be happy to help!

Easy process for the event life cycle

I am too busy to clean up things that need to be changed on the back end

Hello Kelly, Thank you for taking the time to share your comments about ReServe. We know our customers are looking for a solution that will work for them in the Event Sales process, and are delighted that ReServe is meeting your needs. We look forward to growing with you, and wish you continued success! Sincerely, The ReServe Team

ReServe has improved the way we communicate with clients by storing e-mail communications directly within the software and allowing us to see at a glance where an event is within the booking process. It allows us to follow up with clients in a timely manner and helps us convert proposals into contracted bookings.

There is a learning curve to using this software, information is stored on several different pages so it can be time consuming to update a change in all of the locations.

Hello Jennifer, Thank you so much for providing feedback on the ReServe Cloud system. We are thrilled to know that the 360 email is of benefit to you, it's one of our favorite features, too. It's true there's a learning curve, so if you find yourself struggling in any way, please reach-out. We are here to help, and likely have a few tips and tricks for you. Thanks again! The ReServe Team

Reserve Interactive is so easy to use, with thorough tutorials at your fingertips. If you can't find an answer in any of the tutorials, the online customer support will help you in minutes. They are incredibly helpful! I even get periodic emails or phone calls, just to "check in and make sure the software is still up to par." It really makes a difference.

Our prior Director of Sales was the "admin" on Reserve Interactive, but has recently moved on. Now I am having trouble accomplishing some of the tasks that she had permission to take care of - removing old leads, etc.

Hi Emily, Thanks for taking the time to share your experience using ReServe. We are thrilled you are enjoying the system, and so happy to know the resources are working for you. If you need any assistance cleaning up the admin side, be sure to reach out. We'd be happy to help.

As a veteran of Delphi and TripleSeat, Reserve is far less cumbersome and bulky. It is fast and efficient and allows us sales directors to spend less time inputting data and more time selling!

Some functions are hidden and hard to find, I've spoken with tech support about this. It would also be nice to be able to edit a contract before downloading it into Word. All in all this is a great program and I would highly recommend it. Very little to complain about.

Larry, Thank you for taking the time to share your thoughts regarding the software. We truly appreciate the partnership approach and will continue to implement new features/ideas based on your feedback. -- Your suggestion has been added as a change request and we will keep you posted regarding its progress. Until then, please don't hesitate to reach out to me with any questions. Kind Regards, Mike Edmeyer VP Sales

How it keeps all the information together. It's a time saver, great customer service and so easy. It let's you do a Banquet Event Order in a matter of minutes. Love that it has a spell check feature.

Developing a record, it's a little hard

Hi Amelia, Thank you so much for taking the time to review ReServe Cloud! It is wonderful to welcome you as a new customer to the ReServe Interactive family. It sounds like things are going well so far and we're happy to hear it. As you continue to work with ReServe Cloud, if you find that a small product enhancement or new feature would improve the quality or efficiency of your work, please don't hesitate to let us know. We track all customer change requests and review them regularly when planning new development releases. It is our goal to continually improve ReServe Cloud so it remains a vital tool for your success. Best Regards, Team ReServe

ease of document creation, the support team is great

Software is missing crucial elements that we need- - the ability to print a call report of all the emails generated and received for an event, the ability to enter appointments in reserve that sync to google calendar, the ability to see how an item had been service charged or taxed after entering onto a BEO

Dear Elizabeth, Thank you for taking the time to share your feedback regarding ReServe Cloud. We know that the transition from ReServe Anywhere to ReServe Cloud is sometimes a challenge, for our customers. We appreciate you working with us, and we are committed to continued development of ReServe Cloud, so you can come to love it as much as you loved ReServe Anywhere. KIndest Regards, Team ReServe

What I love about this feature is the reserve interactive. You don’t have to be a pro or anything easy to use and navigate around. Reserve actually listens to their clients and tailored the needs of the clients to best suit the requested needs. With reserve everything is just in one place ready to be used.

I wouldn’t say I have a problem with this software. Only think I would like to see as a feature would be print preview, so that I can see ahead of time what the documents look like rather than me going out the services section.

Able to access anywhere

No cons were added to this review

Hi MaryAnn, Thank you for taking the time to share your thoughts on the ReServe Cloud solution. We appreciate your feedback, and are pleased you are finding success with the system. Be sure to let us know if you need anything. Kind regards, Team ReServe

No pros were added to this review

No cons were added to this review

Hello Katie, Thank you for taking the time to share your positive comments about ReServe. We are delighted to hear that the solution is working for you, keeping your events organized. We look forward to a long partnership with the Makoy Center. Sincerely, The ReServe Team

Easy to organize clientele's information and the services that are provided to them. ReServe Interactive allows us to organize a lifecycle that is unique to our business and helps keep us moving forward.

ReServe Interactive is hard to look at and see the organization behind the software right away, but when you adjust and understand the software's capabilities it becomes much easier.

Hi Kane, We really appreciate that you took the time to provide thoughtful feedback on our solutions, and are delighted to hear that our Lifecycle is fitting in with your business practices. Please do reach-out should you need any further assistance. Thank you! The ReServe Team

No pros were added to this review

No cons were added to this review

Hi Sam, Thank you so much for your endorsement of ReServe Cloud and our team! We appreciate your loyalty to us as we worked to address your concerns, providing the service and tools needed for you to be successful. We look forward to a long and fruitful partnership! Team ReServe