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Results CRM vs Zoho One Comparison

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Overview

Results CRM is a QuickBooks-integrated CRM for small businesses to manage & automate their business processes, streamline...

Category Leaders

Zoho One is a unified software platform—a comprehensive suite of 45+ business applications

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

25

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

45

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

17

5

4

3

2

1

9

5

1

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.3

83

5

4

3

2

1

51

17

7

4

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
84%
would recommend this app

Pros

We love how robust Results is. There are so many areas where we can track our customer and staff activity in such an easy format, that we have gained efficiencies in almost every area of our business.
We are able to train new users quickly and easily. We have especially loved the ability to take care of online training modules provided by results.
Results has done a wonderful job at creating an easy workflow and I believe we will be increasing our efficiency and profitability by using ResultsCRM.

Pros

It's very nice to have everything at the same place. And the integration between the various tools they have are superb.
This can save you a huge amount of time and money so you really get to focus on the actions needed to grow your business. Zoho One does more than you need it to do, and that's a good thing.
Every thing is at one place and well integrated and easy to use the applications from all the platforms. This helps team to coordinate well deliver better.

Cons

There is a small amount of Lag when trying to complete multiple tasks at once, and there are some of the newer features that are a bit buggy.
New manager did not like because had no pipe line and sales predictions. We have stopped using and are now using Pipe Drive.
QB Synchronization not clean. Created problems that hampered use and implementation.

Cons

They are irresponsive, careless and super rude. It was the most awful experience I have ever had in all the vendors I have dealt with in the past.
Their customer service is extremely awful, even start from beginning. They have poorly trained account management team that are I have never dealt with.
I am sad to say that I would not recommend Zoho to anyone without the stomach to deal with their terrible service and without an internal team member that can develop around their design flaws.
  • Vendor responds to reviews
  • Last review4 years ago
  • Vendor responds to reviews
  • Last review9 days ago

Key features

  • Total features38
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Client Management
  • Client Portal
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Tracking
  • Employee Management
  • Financial Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Knowledge Management
  • Lead Management
  • Marketing Automation
  • Opportunity Management
  • Order Management
  • Pipeline Management
  • Prioritization
  • Project Management
  • Project Time Tracking
  • Projections
  • Purchasing & Receiving
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Scheduling
  • Search/Filter
  • Segmentation
  • Task Management
  • Task Scheduling
  • Territory Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Workflow Management
  • Total features40
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Client Management
  • Client Portal
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Tracking
  • Employee Management
  • Financial Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Knowledge Management
  • Lead Management
  • Marketing Automation
  • Opportunity Management
  • Order Management
  • Pipeline Management
  • Prioritization
  • Project Management
  • Project Time Tracking
  • Projections
  • Purchasing & Receiving
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Scheduling
  • Search/Filter
  • Segmentation
  • Task Management
  • Task Scheduling
  • Territory Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Workflow Management

Integrations

  • Total integrations10
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations1
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Results CRM logo

Results CRM

It is more of a database than a CRM tool. Very old fashion looking for reporting and dashboards

Reviewed 5 years ago
Pros

Easy to create queries to pull call lists. It was a good first start for this small company to get all of their contacts organized in one place.

Cons

The included crystal reports were not that helpful for our situation and it was very hard to create new reports. New manager did not like because had no pipe line and sales predictions. We have stopped using and are now using Pipe Drive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Zoho One logo

Zoho One

Great promise. Big hassle.

Reviewed 4 years ago
Pros

It's got everything that I want -- if it would only work. I had such high hopes. And I love what it's supposed to be capable of. After a year, it's bugs every day. Ugh.

Cons

I'm constantly battling bugs. The CRM works. We've had weeks and weeks of the accounting not syncing with our bank Support has been wrong, dismissive, unhelpful, and poor communicators. That's been true of MANY BUGS in non-CRM apps. Bugs. Poor support.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Zoho One logo

Zoho One

Zoho One Review

Reviewed 2 years ago

We started with Zoho CRM initially and then migrated to Zoho one because it is more feasible to have all of our systems integrated and managed by single source.

Pros

Zoho one combines a lot of applications from different categories like the Sales, Marketing, HR, etc... and the beauty of it is that you can have all of these needed system in one package and fully integrated with each other. Plus it is very easy to implement and to use.

Cons

Sometimes the CRM stop responding and need to refresh the page , which is not something very bad and can be managed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho One logo

Zoho One

Zoho One Does it All (replaced Quickbooks)

Reviewed 9 days ago

great. I am switching from Quickbooks and another CRM, calendly, later, and possibly google workspace to use just this software.

Pros

I love that it rolled multiple software needs into one. This allowed me to consolidate my software monthly subscription fees, and reduced redundant data entry/reentry

Cons

I don't like that it takes a long time to set up. But this is key to flexibility. Realistically, I wish the Booking feature was less clunky and more useful like calendly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho One logo

Zoho One

We searched for 2 years to find a good CRM for our company and settled on

Reviewed 4 years ago

WE have one place to track, store, make notes and keep history on virtually everything about our business.

Pros

It covers the most commonly needed things any company can use. Not just CRM, but billing, support tickets, HR and so much more. It's fantastic!

Cons

They require that you have EVERYONE in your organization buy a license. The trouble with that is, we have people who never need to touch it, and yet we had to buy them a seat.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho One logo

Zoho One

Zoho One Put sales, marketing, support, accounting, operations, and HR all in one place

Reviewed 2 years ago

Zoho One puts sales, marketing, support, accounting, operations, and HR all in one place

Pros

I like that sales, marketing, support, accounting, operations, and HR all in one place and it's easy to use when you use Zoho Social and Zoho CRM.

Cons

There's nothing I don't like about this software as it's easy to use and puts sales, marketing, support, accounting, operations, and HR all in one place

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Zoho One logo

Zoho One

Nothing special when it comes to collaborative storage

Reviewed 3 years ago

I would not recommend it. We use the Zoho Desk and Zoho CRM to help run our business, but Zoho One adds no extra value to us.

Pros

First off, Zoho makes great products that our company uses for several business functions. Sadly, this product is not anything to call home about. Yes, it is a resource for saving documents in one spot, but nothing special.

Cons

Sadly, this is another product that does not provide anything special. Zoho One does nothing special compared to other cheaper or free storage services.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Zoho One logo

Zoho One

Does almost everything decently

Reviewed 2 years ago

Good. Just didn't fit the needs of our specific niche.

Pros

It's an all in one software for all your business needs. Form accounting to email blast and Crm. You can't not find something you need for your business.

Cons

Everything is just OK. Its a jack of trades expert at nothing type of software. I might be gernalizing a bit, but it's worth it for tur convenience.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho One logo

Zoho One

Must have to run a business, especially for sole proprietors and small sized companies

Reviewed 2 years ago

It makes my life much easier without having to worry about integrations and such. I don't use all of their apps. But the few I use on a daily basis make their mark to save my time without breaking my finances.

Pros

A great ecosystem of apps centered around Zoho CRM. It covers most of what a business needs to manage/automate. It doesn't require much to make apps share/use each component's data.

Cons

Zoho One doesn't include all Zoho's apps... the team is pushing more, but still, we are missing Zoho Commerce and Zoho Connect (external community) as part of the package.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Zoho One logo

Zoho One

A good system for business management

Reviewed 4 years ago
Pros

I like the system with its wide capabilities, and it is positioned for small businesses. I recommend for those who are just starting their own business. It will allow you to easily track the results of marketing.

Cons

The trial period is only 15 days, I would like to expand. A paid package will be very expensive for a small business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Zoho One logo

Zoho One

Zoho One - Overpromises and Underdelivers

Reviewed 2 years ago

The big benefit was that we would get an all-in-one solution for our small startup's needs. CRM? Check. Mailing list? Check. The usual office suite? Check. Customer support platform? Check. Accounting? Check. Workflow automation? Check. All the buzzwords and must-have's? Check. All looked good. When it came down to actually using it - not so much. Basic functionality is there. It does work, but it...

Pros

Zoho One gives you a lot of features and functionality for the money. Sounds like a great deal for small startups.

Cons

Software has complex learning curve. Employees hated it. Not intuitive to use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho One logo

Zoho One

A real fan

Reviewed 7 months ago

We are a consultant agency and consult 360 on Business Software, CRM, E-Commerce, Process Automation and Online Marketing. Based on our excellent experience with ZOHO One we use ZOHO extensively in our own company and have realized a great number of projects.

Pros

Great functionalities, comparably easy and thus, fast to set up. Everything in one platform under one transparent license. Perfect as a single all-in-one software for small and mid-size companies and organizations. Availability super high, hosting and updates very smoothely.

Cons

As ZOHO develops fast, sometimes there are overlappings between apps.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Zoho One logo

Zoho One

Yike

Reviewed 18 days ago
Pros

No pros were added to this review

Cons

Nothing because after 15 hours of contacting support on all channels with premium support nothing works! I transferred from the CRM that was amazing and the transfer caused all sorts of issues! I was pumped but now I am lost on what to do! Do I have to switch systems?

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Zoho One logo

Zoho One

Great Value but Confusing Setup

Reviewed 4 months ago
Pros

Zoho One gives companies access to basically all Zoho programs which makes it an exceptional value if using more than one (ex. Zoho email, CRM, Project, etc..). It's only $50 per user per month and therefore is one of the cheapest options for a full business setup.

Cons

Administration is very confusing when compared with alternatives such as Google Workspace. There is no seamless way to transition between Zoho programs, like a centralized dashboard, and finding your way to an Admin page is nearly impossible (even when bookmarked). Even though it's Zoho "One" and all the programs are Zoho, it feels more like individual programs rather than a single workspace.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho One logo

Zoho One

zoho its a great software its easy and powerful to use

Reviewed 5 years ago

there is nothing that I do not like about the software, it is very good besides that they are improving it continuously, they have very good advice any doubt they solve me immediately, what I like most is that it works as ERP and CRM

Pros

easy intuitive automated cheap powerful centralized in the cloud movilizing good advice

Cons

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho One logo

Zoho One

A bargain based on all the tools you get

Reviewed 2 years ago

I use Zoho One and the tools to keep track of spent time on various projects, save all expenses, invoicing, CRM, some custom workflows and much more. I haven't had time to explore all options yet. Ah, Zoho Social is also a tool I use reguarly.

Pros

With Zoho One you really receives everything to run a company. It's very nice to have everything at the same place. And the integration between the various tools they have are superb. If you're like me, a bit technical, it's really nice that you can customise you company's workflow (Zoho Flow) and even develop internal applications easily (Zoho Creator).

Cons

It can be a bit overwelming with att tools and options in the beginning.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zoho One logo

Zoho One

Value for money

Reviewed 4 years ago
Pros

Comprehensive package of 40 applications that covers all my requirements. There are some apps which are a let down but still its worth the money. On a single login I have access to CRM, analytics, event management, file management and storage, email, meetings, just name it and you have it.

Cons

Customer support is responsive but takes too long to resolve issues.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Zoho One logo

Zoho One

Turn on autopilot in business

Reviewed 4 years ago
Pros

For my company - this is a real magic wand. While the team is working, I can do my favorite things. It is enough to determine the tasks and conduct a brainstorm. The program itself steers all processes. Each department receives its tasks and presents results. To keep track of everything, it's enough for me to spend a couple of hours a day.

Cons

Do not rely too much on this system. The idea is good, but the human factor still has not been canceled. Sometimes you have to drop everything and intervene urgently if something goes wrong. The system also allows you to track such places.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Zoho One logo

Zoho One

Offers a lot but has glaring shortcomings

Reviewed 3 years ago

My experience with Zoho is mixed. Some of the apps work well: Zoho meetings, electronic signatures, CRM come to mind. Other apps not so much: Zoho Books, Projects, Timesheets, Inventory. Zoho tech support staff are sincere and try to help, but calls can be long and left without resolution. Promises to find out the solutions & get back are typically forgotten.

Pros

Zoho One tries to offer a lot all for one price--too much perhaps. With 40+ applications all integrated you can do a lot. Keep track of your customers, electronically keep track of their signed documents, conduct meetings with them and share your screen... on and on.

Cons

Zoho One has glaring shortcomings. You will get frustrated if you rely on the software's promises. For example, it's an accounting software, with inventory tracking and project management, but you can't keep account of the inventory items you use to complete a project. If you want to know how much a project cost the company, incredibly you can't count the cost of the inventory items you used in the...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho One logo

Zoho One

There is no better value in the business app world- Zoho One is outstanding

Reviewed 4 years ago

Honestly, there is no better value than Zoho One. It has changed the way I do business by giving me a whole suite of apps that integrate together and play well with outside apps. I completely rebuilt my entire sales process and business workflow around Zoho One, and I'm in it for the long haul.

Pros

Honestly, where do I start? You literally get access to around 40 enterprise level versions of applications from a company that has been around for 20 years There is the saying that if it sounds too good to be true, it probably is. But this isn't too good to be true. It's actually true. I wanted to switch to Zoho Books and Zoho CRM, and found that for the same cost, I could get ALL the Zoho apps. It...

Cons

The one con I do see with Zoho One is that since it is one user, you do get restricted on some things like Zoho Mail. You get a full mail account for that one user, but can't combine it with other free Zoho Mail accounts. So every once in a while, it would be nice to be able to do that. But otherwise, Zoho One is mindblowing. I will say also that if you have a large team, it MIGHT be cheaper for you to buy the apps individually since some of the higher levels include more users. If you only need a couple of the apps for some users, it might be cheaper to buy an enterprise bundle. But if you are a single person or have a small team that needs more than a couple apps for each person, Zoho One is perfect.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Zoho One

Lots of Features, but takes some work to fully integrate

Reviewed a year ago

I have used Zoho for my own business and also implemented it for several clients. 4 years ago, I loved everything about the platform and loved the integrated nature of apps (books, expense, inventory, CRM), however, the more I had to push the customisation of Zoho, the more barriers I found and cracks started to appear in their polished promises. I still believe that Zoho has a big offering for small...

Pros

A HUGE bang for the buck. Getting access to all Zoho apps for one value price is super appealing and great value. All the apps a business needs in a single platform Easy to administer User friendly screens (mostly)

Cons

Apps are not as integrated as they could be. I spent a long time when consulting for several companies trying to customise their integrations between Zoho apps (that really should be there out of the box). Zoho Flow (Zoho's answer to Zapier) goes someway to help integrate their apps, but still some apps just cannot be integrated as needed (Bookings and CRM, Bookings and Inventory, for example). ...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho One logo

Zoho One

ZOHO ONE - Why, Why use anything else when starting your company?

Reviewed 3 years ago

The entire business is run exclusively on this platform. With a partner program in place at Zoho we can actually go and preach this as a solution to our own customers.

Pros

The Swiss Army knife for any business - they understand and want to help the SMB market play like Fortune 100 company. From CRM, Web sites, Email marketing, Chat, Accounting, Business Expenses tracking the list goes on and for only $30/user (note everyone in the company needs to be enrolled) - there is no way in this industry can compete. There may be better products when compared on a one-to-one basis but the suite? Impossible to compete.

Cons

It's evolving and sometimes the interfaces may not be as sweet as other competing SaaS players in the marketplace.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Zoho One

Under Priced, Complicated, & Impress Features Ahead of its time!

Reviewed a year ago

Uniquely advanced, great for a midsized business, or a company with at least a dozen users to hundreds of users. But for a contractor with less than a handful of users, it's very complicated.

Pros

1. Their AI tracking of lead systems alone is an inexpensive tool that's beyond today's standards of capabili. 2. Unlimited tracking of website visits with a simple Javascript is by far the most detailedinterface! 3 unlimited domain create at no additional expense is a major plus. Especially when running lead generating campaigns. 4. When Covid-19 restrain hit, the ZOHO team added Go Meeting with...

Cons

1. Too expensive for small businesses, 2.Interface Too complicated 3. There are many Customer support variations. To get them to respond pre-sales is very fast, but after you're subscribed, it take a week to a month to respond.

Overall Rating
  • Value for money
  • Ease of use