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Retently vs Qualtrics CustomerXM Comparison

Overview

Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback...

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5.0

(23)

5

4

3

2

1

22

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

161

46

5

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

I felt good about how my customers thought of my business, but it was wonderful to see it in print.
Extremely easy to use and integrates seamlessly with Intercom. Clear steps on how to set it up and to use it effectively.
We chose Retently because their Intercom integration is the best on the market. When I had a question, their support team was very kind and fast to response.

Pros

Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).
The best feature of Qualitrics is in fact that it checks your survey when you've completed it as a means to revamp or perfect it.
Not only does Qualtrics have basically every feature you could want, it makes sure you are publishing surveys that are accessible for screen readers. Customer support is fantastic, as well.

Cons

There is some functionality missing, especially when it comes to the in-app survey which becomes bothersome to new users of our website.
The only complaint I have is that they asked for a review on cap terra's website. I had to switch browsers 4x in order to leave this review.
They are immediately shown the popup but they've hardly used the site so it annoys them.

Cons

The software itself is easy to use to no real complaints other than the price.
There have been occasions where I'm forced to log in again because it timed out, but I was in the middle of using it.
Difficult to use and administrative burdensome.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features27
  • 360 Degree Feedback
  • API
  • Action Management
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Assignment Management
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Call Center Management
  • Campaign Management
  • Case Management
  • Chat
  • Collaboration Tools
  • Communication Management
  • Contact Management
  • Corrective Actions
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Email Distribution
  • Email Integration
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Issue Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Language
  • Predictive Analytics
  • Real Time Notifications
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Territory Management
  • Third Party Integration
  • Trend Analysis
  • Visitor Management
  • Visual Analytics
  • Workflow Management
  • Total features33
  • 360 Degree Feedback
  • API
  • Action Management
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Assignment Management
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Call Center Management
  • Campaign Management
  • Case Management
  • Chat
  • Collaboration Tools
  • Communication Management
  • Contact Management
  • Corrective Actions
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Email Distribution
  • Email Integration
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Issue Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Language
  • Predictive Analytics
  • Real Time Notifications
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Territory Management
  • Third Party Integration
  • Trend Analysis
  • Visitor Management
  • Visual Analytics
  • Workflow Management

Integrations

  • Total integrations173
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations17
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Retently vs. Qualtrics CustomerXM

See how Retently and Qualtrics CustomerXM stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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