Revel Systems vs Loyverse POS Comparison

Nothing. There is nothing redeeming about this POS system and I have personally used over 20 POS systems over the last 12 years.

The code is deeply bugged. We have worked with the most senior professionals at Revel including the officials and others in Tier 3 tech support only to realize by admission to them that the system has several critical failure points that will result in financial loss if you are an advanced user. Be EXTREMELY careful using this POS it is underdeveloped and has costed us hundreds of thousands of dollars in losses over the last two years (contract period we were unable to terminate).

We love the fact that technical support is available 24/7 and they are always willing to find a solution to your problem. API availability is also great for other software integrations.

We dislike the fact that all POS front-end stations need to have the same version to work properly. If the main station accidentally updated the application version, then the rest need to do the same. This will be unfortunate if it happens during working hours as it will slow down your sales waiting for the stations to update.

Nice clean look and fairly easy to find what you're looking for. Good POS software that can help you clean up your POS offerings. Provides fairly good POS protection and security for your business. Closing and opening is very simple. Saves a good amount of time from previous system used.

When you have two items and only one is discounted, the discount shows in the second item as well. This makes it hard to get the price right. Have had to do a manual discount, rather than percentage to work around this.

Ease of use, data tracking, time tracking, mobile access, fantastic customer support, quality hardware.

I would like to see a more advanced Kiosk-style option that includes a user-friendly means of incorporating product pictures along with pricing.

There are many POS providers out there today but I think Revel does a great job for small business owners. They utilize a familiar hardware (iPad) and turn it into a POS system that's easy to navigate. Being in a rush or training new employees can be a disaster if you have the wrong POS system but Revel does a great job with their easy layout.

Customer service can be disastrous at times, especially if your POS system is down during a rush. It doesn't happen frequently but it does happen so you should be aware of that before making your choice.

Hi There, Thank you so much for the review and feedback! We are sorry to hear that you do experience the occasional outage -- if you have additional info regarding an issue of that nature, we would love to hear it to address it with our agents and engineers. Please feel free to contact me at community@revelsystems.com. Kind Regards, Sarah, Customer Advocacy Manager at Revel

In theory, it would be awesome, but we needed reality and it's miserable.

Standard features are missing, support is rude and one of our tech guy spends 70 percent of his day on the phone with support trying to get help which takes days or weeks (or never) to resolve. The networks (emphasis on the plural) we had to set up to make this work were ridiculous. Each individual POS terminal requires it's own network with 4 appliances which is really messy and seems redundant, but it doesn't work any other way.

Unlimited expand-ability Remote access to information Clean, simple iPad based POS

Rapid changes that ultimately benefit me, but sometimes I'm not ready for Managing Apple's updates with Revel's new builds

Overall they have all the same features as all other POS systems

Zero customer service, they are based in the US

Easy to use POS system, I see it in many retail stores.

There should be a mobile swipe plug in or add on.

The interface is great, fairly easy for staff to learn when compared to traditional POS

The support is non existentent, despite paying a monthly fee for a "VIP client success manager" This product is not viable for a full service restaurant. Even the higher level support/management seems lack a basic understanding of financial operations required in a full service restaurant.

The features looked cool-too bad we NEVER got to use the fully functioning POS.

Um Everything else.

Back End Management software is good. Nice use of iPad.

Un-Intuitive setup. Most expensive iPad POS software in the market does not provide value for money.

The ease of use and ease of training stands out amongst all cloud based POS.

The price is little expensive and the stand provided by the company is not the best design. We purchased a stand through another manufacturer for a more slick use.

We appreciate the feedback, Matt. We're constantly trying to do better and input like this really helps. Thanks!

Nothing, this software is an absolute disataster.

Literally everything. Split checks. Have minimum features that every other POS offers. Please. Don't waste our time.

-Innovative cloud based solution -Low Capex vs. other full fledged POS solutions -Hardware can be purchased separate

-Poor reliability, frequent updates / changes to the system make it difficult to maintain. Updates which are not announced cause a lot of disruptions in restaurant -Poor customer service -API is poorly documented, limited calls allowed

Hello Chris, I'm very sorry to hear that you're having a poor experience with your system and support. We definitely want to be sure to meet your customer service needs. I will be reaching out to you directly to learn more about how we can turn things around here. We're also happy to work with partners to increase API calls. We do set a limit at the outset of our relationship with our partners but we are always available to increase limits if we realize there is a specific need for one of our valued merchants. Revel's Business Development team will work with the partner providing you the integrated service to find an immediate solution. Thank you for sharing your feedback and for bringing it to our attention. Regards, Sarah, Community Manager, Revel Systems

Formerly integrated with QuickBooks desktop Offline sales if internet goes down Somewhat intuitive POS station (still some issues)

Eliminated Desktop integration on short notice Back end dashboard is difficult to navigate Customer service can have EXTEMELY long wait times Sales team is unreachable after you start paying

Thank you for your feedback, Kerry. We apologize for the frustrating and disappointing experience you've had; someone from Revel will be reaching out soon to see what can be done to make things right.

It is a high quality POS platform. It takes very few time in processing. It has ultimate security features.

Processing time can be reduce more. Though it is easy to use but can be add more features for easy customer access.

What it can do in theory

The reality of how it actually works. The cost. Tech support. Customer support. Losing customers because of POS mishaps.

Hi Shan, I am really sorry to hear that you have experienced so much frustration. I have taken a look at your ticket history and I can see what the source is here. Software updates are consistent across all iPad based POS software. Most clients never hit a bug, so we're very sorry to see you were hit by one or more in a row. This is not standard and we can assure you we're working to improve testing and our overall quality with each release. I can see that you are now working with a senior agent and that things apprear to be moving in the right direction. Again, we apologize and appreciate your patience in working with us. Regards, Sarah, Community Manager, Revel

Very easy to use and efficient. I've tried a few other POS systems but nothing competes with this software!

No cons were added to this review

Fast, easy-to-use POS interface. I like Apple products so that was a bonus that they use Apple branded iPads.

Revel is a decent product backed back some terrible customer service. The on boarding process, done remotely, is not robust enough and as a result you are left unable to use most of the features without paying for ongoing account support. Most importantly, I was sold on the idea that Revel had total and complete integration with Quickbooks, which is NOT the case. The integration creates a total mess in Quickbooks, and employee hours can only be ported over to Quickbooks in whole numbers and no overtime. The sales team was, for the most part, unresponsive after the sale was made. Extra equipment was sent and billed to us that we did not order. Revel is extremely expensive compared to the competition. I would not purchase this product again.

Ward, thank you for the feedback—we're sorry that we let you down. We've been in touch on other platforms and with you directly, but please let us know if there's anything we can do to help. Thanks, Holden

No pros were added to this review

There is nothing good to say about this company or its products. The entire sales, setup and support process was a completely miserable process. I wasted 30-45 days just to check out the "free trial" and then I wasted another 45 days trying to get the "free trial" account cancelled and my account credit for the fraudulent bank charges.

The product is easy to use on both the front end and back end. Being able to access the backend from anywhere to update products makes keeping your POS up to date really easy.

Sometimes adding new features that can improve functionality of the front end can take sometime but they will get it done.

What I like the most is the customer support that we have received that may seem menial in retrospect, but when you are having issues that need to be corrected immediately the ease at which Revel support has either explained the issue or outright guided us to fix it has been amazing. Some of the best customer service I have ever experienced.

There are a girth of options on the back end that can at times be difficult to navigate and recall. Most of this is a non-issue because support will walk you through any questions or issues and offer succinct explanations that make many of the settings "set and forget."

Options for most situations and plenty of flexibility in the software. Easy to use POS interface and very quick to work with.

Online ordering is still not 100%, they're still working out a lot of the bugs and does not have some of the things I was promised (as of October 2016). The back end is VERY confusing and difficult to learn. They give you a support rep which is nice but they defer a lot of questions to the technical support team in which some of them are not helpful at all. Overall, I haven't been thrilled with their support team.

Easy to use and set up. The reports are pretty good. As a simple POS and time keeping system, it works well

If you need a POS that will help you with in depth inventory control, this is probably not the system for you

Thank you for the feedback, Bill. We'd love to hear about what we could do differently with our inventory management tool¿if you'd like, please submit a feature request at https://support.revelsystems.com/hc/en-us/articles/208479946-Suggest-a-New-Feature. Thanks again!

The easy use of the systems and the graphics and summarizes

Maybe the barcode scan with the phone camera

Good effort by the developers however they appear to have lost interest in adding features.

Not suitable for Restaurants. Does not support multiple Menus. Absolutely no customisation of Kitchen printout. Lacking insight in restaurant business One solutions can not satisfy larege catagory of users. Developers should decide which catagory of users they want to serve.

I tried a few different iPad based POS systems when opening my Cafe, but settled on Loyverse as their features actually beat a lot of the paid systems out there, and it's free! Would definitely recommend trying out Loyverse first before settling on another system. Just because it's free doesn't mean it's not a serious contender.

Local payment terminal integration is lacking and cash up process could be built upon. However it more than makes up for this with the price tag (or lack thereof) and its array of features.

Great overall product with potential to be at par with more costly POS systems. Mobile function is a huge advantage. Superb customer support

Can sell with negative inventory. Can't use mobile cam to scan items. Needs option to use Categories in home POS screen instead of individual items which require too much searching. No facility for sales on account. eg purchase for later payment. Needs units esp in inventory lists.

The VALUE is outstanding and they don't nickel and dime you to death. In comparison 99% of other POS systems are a rip-off.

The inability to do a custom refund amount as the system only allows for complete refunds of a specific item previously sold. Occasionally I need to do a simply $5.00 refund or a % refund and this is not allowed.

Easy to learn. All you need to start with a POS system.

Need to integrate other payment systems than sumUp in Switzerland for payment. TWINT for example.Custom display: Layout colour should be changeble. Not only green and bigger numbers.

It is like 24 hrs support! Great job!

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At A1 Analytics, we created a matrix with about 100 factors, and 17 essential factors for MiG, ePOSnow, TouchBistro, Toast POS, Opensource POS, ComCash POS, Floreant POS, Unicenta, Lavu, Revel System, Squre, and AccuPOS and Loyverse. Loyverse was the best in our view based on price, features, support, customer reviews, simplicity, flexibility, and data import/export.It does not require special equipment...

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One client is in Colombia in South America. Some of the special characters in the Spanish language do not display properly. We're seeing if this is a browser font issue or a system issue we can resolve.

The secret to every retails continued success is its customer loyalty base and we have been looking forever for something like this! Other POS systems do have some form or another of customer loyalty integrated but this one specializes at it!

It’s great at what it’s great but are humble in what they’re trying out. I feel the diversity in inventory stock could be expanded and personalization of edits on the receipts and custom additions could be made easier.

Best of all is the ease of set up and use. I can train an employee to cash a customer out in very little time. The fact that I can have 2 systems with the program on it allow me to work from home while the store is open and using the other system.

I would like to be able to move inventory around and in subcategories - which I know is available with the upgraded version of the software in the inventory management program. I would also like it to integrate with my website to keep better track of inventory.

Simplicity GUI

No cons were added to this review