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Revel Systems vs SpotOn Comparison

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Overview

Revel iPad point-of-sale system for restaurants, bars, retail, quick service restaurants, and enterprises. We help you achieve your dreams!

Category Leaders

SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

65

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.7

298

5

4

3

2

1

135

66

28

18

51

  • Value for money
  • Ease of use
  • Features
  • Customer support
76%
would recommend this app

4.6

164

5

4

3

2

1

129

23

4

2

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

Overall they have a nice POS interface and it is pretty stable. Their pricing is also pretty good for the base system.
The bets thing about Revel apart from the easy to use interface is the support team - I have been super impressed with the help I have received in setting up my new POS Revel system.
Was a great price and it integrated seamlessly with my QuickBooks Online software.

Pros

The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.
Over all it’s been a great program and great company to work with. Look forward to years of a great relationship.
This one integrates with my Payroll company seamlessly. The online ordering platform used was ridiculously easy and provides a more polished seamless look for my company.

Cons

Then they're arrogant as hell about it. Don't even get me started on how painful, slow and counter-intuitive the backend is.
Terminals went out of sync with each other and caused major problems with ordering and reports, affected customer service. Every time Apple does an update the system does not work (2-3 times a year).
Terrible Company and even worst with the way they conduct their selves. Their sales reps are liars and only care about making the initial sale.

Cons

Does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.
The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App.
It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features60
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Audit Management
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Billing & Invoicing
  • Built-in Accounting
  • CRM
  • Campaign Planning
  • Cash Management
  • Channel Management
  • Commission Management
  • Confirmation/Reminders
  • Cost Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Debit/Credit Card Processing
  • Delivery Management
  • Demand Forecasting
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Food Delivery Dispatching
  • For Bars/Clubs
  • For Restaurants
  • Forecasting
  • Gift Card Management
  • In-Person Payments
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Kitchen / Menu Management
  • Labor Cost Reporting
  • Layaway Management
  • Loyalty Program
  • Menu Builder
  • Mobile Access
  • Mobile Payments
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Location
  • Multiple Payment Options
  • Online Booking
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Management
  • Order Tracking
  • Ordering Automation
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Price / Margin Management
  • Pricing Management
  • Product Identification
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • QR Codes
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Response Management
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • Review Monitoring
  • Review Notification
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Separate Checks
  • Shipping Management
  • Split Checks
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Touch Screen
  • Transaction History
  • Transaction Monitoring
  • Wait List Management
  • Warehouse Management
  • Website Personalization
  • eCommerce Management
  • Total features82
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Audit Management
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Billing & Invoicing
  • Built-in Accounting
  • CRM
  • Campaign Planning
  • Cash Management
  • Channel Management
  • Commission Management
  • Confirmation/Reminders
  • Cost Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Debit/Credit Card Processing
  • Delivery Management
  • Demand Forecasting
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Food Delivery Dispatching
  • For Bars/Clubs
  • For Restaurants
  • Forecasting
  • Gift Card Management
  • In-Person Payments
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Kitchen / Menu Management
  • Labor Cost Reporting
  • Layaway Management
  • Loyalty Program
  • Menu Builder
  • Mobile Access
  • Mobile Payments
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Location
  • Multiple Payment Options
  • Online Booking
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Management
  • Order Tracking
  • Ordering Automation
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Price / Margin Management
  • Pricing Management
  • Product Identification
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • QR Codes
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Response Management
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • Review Monitoring
  • Review Notification
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Separate Checks
  • Shipping Management
  • Split Checks
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Touch Screen
  • Transaction History
  • Transaction Monitoring
  • Wait List Management
  • Warehouse Management
  • Website Personalization
  • eCommerce Management

Integrations

  • Total integrations29
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations13
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SpotOn logo

SpotOn

Great Product Packed with Features!

Reviewed 2 years ago
Pros

I believe that the integrated loyalty program as well as the “check in” tablet creates a great promotional tool that with a large web of businesses can help to create business for all incorporated with Spot On. Being able to see reports in mobile app is a plus too! Also being in full control of my pos to implement changes from any computer is a must for me!!

Cons

It is quite different from most POS systems I have used.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SpotOn logo

SpotOn

owner

Reviewed 2 years ago

the best systems and nice customers services

Pros

Ordering online was the best systems for us

Cons

i had to call the customers almost everyday about the systems

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SpotOn logo

SpotOn

Academy Tavern SpotOn Review

Reviewed 2 years ago

[SENSITIVE CONTENT HIDDEN] and the Staff have been great, guiding us through the information and installation processes.

Pros

It takes a unique approach to POS systems, and their adaptation to the ever hanging marketplace.

Cons

Too early to say, since install was today. Dealing with some initial kinks now.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SpotOn logo

SpotOn

Spoton takes the place of an entire department

Reviewed 8 months ago

A lot more bang for your buck and light years ahead of other point of sale systems

Pros

I love that through one portal you can access online, POS, and analytics. It takes the place of an entire departmental operation through just one program.

Cons

Can be glitchy at times and painstaking when you need to make a lot of changes to prices or menu items

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SpotOn logo

SpotOn

Spoton Review

Reviewed 5 months ago

We have been with Spoton since the Emagine days, we are very happy with the system and extremely happy that we still have our relationships with [SENSITIVE CONTENT]

Pros

Our bartenders love the platform for its ease of use, new bartenders coming from other Point of Sales systems rave about Spoton.

Cons

No real cons, would like to have the first line of support a little better versed in common issues and be a little more ready to move something to the next support level if not easily solved.

Vendor response

Hi Tony, thanks for the feedback! You mentioned needing a little more support from our frontline support agents. I'd love to connect you with your dedicated Success representative if you'd like to email me your account name so I can introduce you! We are grateful for your business and appreciate the opportunity to help.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SpotOn logo

SpotOn

Best business decision I ever make

Reviewed 8 months ago

To be honest from our local rep and to 24 hour support I'll give SpotOn 12 out of 10

Pros

All modules related to SpotOn Restaurant POS are 100% compatible and intergrate seamlessly together. Trying to achieve all that spotOn Restaurant has to offer with other POS systems lends towards a very expensive transformation especially when dealing with third party components.

Cons

It does take time to get use to especially when I have been using NCR Aloha for the past 14 years, BUT now I would never change back because all that SpotOn Offers and especially with all the future developments coming in the near future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SpotOn logo

SpotOn

VIce President

Reviewed 6 months ago

Amazing, I would say start to finish, however the communication and support has not stopped and its incredible to talk with people that want to help and make the systems the best they can be for your needs.

Pros

The implementation process was amazing allowing you to use the software for your individual needs and operations, Software helps bring all your needs under one platform, from operations to accounting, Consumer to wensite.

Cons

I have to say there really is nothing I am not happy about as it relates to the software. Working with the SpotOn team allowed us to adjust reporting, accounting and formulate into our system.

Vendor response

This is music to our ears! Thanks for the feedback, and we are looking forward to working together to grow your business for years to come.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SpotOn logo

SpotOn

Progressive POS

Reviewed 3 years ago

In the 6 months of using Spot On I have been more than pleased with the advancement of technology for this POS system. Coming from the older time of Aloha and Micros I have never used a POS that has created such ease for daily reporting, managing sales and labor, daily employee maintenance, menu maintenance, employee on-boarding, daily projections, and future forecasting . The real time feature that allows you to instantly make changes to any platform of the system allows for no lost time which is crucial in a high volume restaurant. The support team has been excellent with a level of personal attention that has always fallen through the cracks with other POS systems.

Pros

Progressive, accurate, and efficient point of sale technology.

Cons

The fact that I can do anything remotely LOL! Only a con that if I have personal time away from the restaurant they know I can access all systems and make any daily changes or admin that needs to be done but at the same time being able to sit on a beach and to do payroll isn't so bad :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SpotOn logo

SpotOn

spoton

Reviewed a year ago

our biggest problem was our level of customer service regarding order entry. Spot on solved a lot of these issues. Overall once Spot on was implemented and the bugs worked out it has been a great product.

Pros

The pros for our application -Being able to program a large menu and the software allowing modifications to menu items -QR code integration was huge win for customers being able to order and pay outside -Front facing displays work well and easy to use -Instacheckmate feature for seamless order entry -Overall support has been prompt with only a few glitches

Cons

Cons -We have had a few interruptions in service due to upgrade issues. I think mamangement took note that upgrades during midday rush was not a good time to upgrade systems -Gift cards require a seperate reader -it would be nice if menu modifier groups could have option displayed with the list of modifiers hiden unless the group is pressed -Has there been an update where we can retrieve speed of service reports based on the pos send time dn the order bump time

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SpotOn logo

SpotOn

POS at it's best!

Reviewed 3 years ago
Pros

SpotOn Restaurant is truly a great software and is full of features that I have never had access to before with other systems. With SpotOn, not only are you getting great software, but you are getting a great team. SpotOn is "all in" for their customer and offers so much more than just POS. Their entire suite of products include web design & hosting, online ordering, gift card, loyalty as well as 24/7 help desk. SpotOn has proven to be committed to both their dealers and customers. You can't go wrong with a great software backed by a great team to help you succeed.

Cons

No Cons so far. The software is extremely robust and stable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SpotOn logo

SpotOn

It really is "Spot ON"

Reviewed 2 years ago

Unfortunately, Point of sale systems are not easy. There will always be something you do get or don't like about them. Because we have a large menu with lots of customizations we had to do most of the work ourselves to set it up. But honestly it does make it so my team understands how to utilize the system which can be helpful. To be fair is is 2020 and everyone is overwhelmed so all in all I am a happy customer. The Reporting side of it is truly awesome! We have yet to use the customer loyalty part of the system but are looking to get that rolling soon.

Pros

The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.

Cons

There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.