Revel Systems Features

Revel Systems

The Best iPad Point-of-Sale System

3.73/5 (294 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Accounting Integration
Audit Management
Bar POS
Barcode / Ticket Scanning
Billing & Invoicing
CRM
Cash Management
Commission Management
Cost Tracking
Customer Accounts
Customer History
Customizable Branding
Customizable Reports
Customizable Templates
Delivery Management
Discount Management
Electronic Payments
Electronic Signature
Employee Management
Forecasting
Gift Card Management
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Inventory Tracking
Layaway Management
Loyalty Program
Mobile Access
Monitoring
Multi-Channel Management
Multi-Location
Online Ordering
Online Payments
Order Entry
Order Management
Order Processing
Ordering Automation
Payment Processing
Point of Sale (POS)
Pricing Management
Product Identification
Promotions Management
Purchase Order Management
Purchasing & Receiving
Real Time Data
Real Time Monitoring
Real Time Reporting
Reorder Management
Reporting/Analytics
Restaurant POS
Retail Inventory Management
Retail Management
Retail POS
Returns Management
Returns Tracking
SSL Security
Sales Reports
Sales Tax Management
Search/Filter
Separate Checks
Shipping Management
Split Checks
Supplier Management
Table Management
Tips Management
Touch Screen
Warehouse Management
eCommerce Management
Learn moreCompare App
API
Access Controls/Permissions
Accounting Integration
Audit Management
Bar POS
Barcode / Ticket Scanning
Billing & Invoicing
CRM
Cash Management
Commission Management
Cost Tracking
Customer Accounts
Customer History
Customizable Branding
Customizable Reports
Customizable Templates
Delivery Management
Discount Management
Electronic Payments
Electronic Signature
Employee Management
Forecasting
Gift Card Management
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Inventory Tracking
Layaway Management
Loyalty Program
Mobile Access
Monitoring
Multi-Channel Management
Multi-Location
Online Ordering
Online Payments
Order Entry
Order Management
Order Processing
Ordering Automation
Payment Processing
Point of Sale (POS)
Pricing Management
Product Identification
Promotions Management
Purchase Order Management
Purchasing & Receiving
Real Time Data
Real Time Monitoring
Real Time Reporting
Reorder Management
Reporting/Analytics
Restaurant POS
Retail Inventory Management
Retail Management
Retail POS
Returns Management
Returns Tracking
SSL Security
Sales Reports
Sales Tax Management
Search/Filter
Separate Checks
Shipping Management
Split Checks
Supplier Management
Table Management
Tips Management
Touch Screen
Warehouse Management
eCommerce Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Accounting Integration
Audit Management
Bar POS
Barcode / Ticket Scanning
Billing & Invoicing
CRM
Cash Management
Commission Management
Cost Tracking
Customer Accounts
Customer History
Customizable Branding
Customizable Reports
Customizable Templates
Delivery Management
Discount Management
Electronic Payments
Electronic Signature
Employee Management
Forecasting
Gift Card Management
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Inventory Tracking
Layaway Management
Loyalty Program
Mobile Access
Monitoring
Multi-Channel Management
Multi-Location
Online Ordering
Online Payments
Order Entry
Order Management
Order Processing
Ordering Automation
Payment Processing
Point of Sale (POS)
Pricing Management
Product Identification
Promotions Management
Purchase Order Management
Purchasing & Receiving
Real Time Data
Real Time Monitoring
Real Time Reporting
Reorder Management
Reporting/Analytics
Restaurant POS
Retail Inventory Management
Retail Management
Retail POS
Returns Management
Returns Tracking
SSL Security
Sales Reports
Sales Tax Management
Search/Filter
Separate Checks
Shipping Management
Split Checks
Supplier Management
Table Management
Tips Management
Touch Screen
Warehouse Management
eCommerce Management
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Mobile apps

iOS App


33 reviews

Requires iOS 12.0 or later. Compatible with iPad.

Revel Systems Feature Reviews

25 reviewers had the following to say about Revel Systems's features:

Michael P.

Feature Rich

2017-11-13

Pros

The standard reporting and custom reports are great.

Cons

Mobile access should be free or at least a one-time fee.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Summer P.

Revel is just sufficient for my business on some days. However, there are many days that I wish it had more features

2018-02-16

Pros

The staff time management feature makes payroll quite simple.

Cons

I’ve found that the reporting for sales and inventory management are far less sufficient than in other POS systems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No

Response from Sarah


Hi Summer,

Thank you so much for sharing your feedback! We are in the process of taking stock of what our customers would like to see more of in our Reporting overall and would love to hear your thoughts. Please feel free to reach me at community@revelsystems.com so that we can record your suggestions.

Thanks again for the review!
Cheers,
Sarah

Read more
Woraphong N.

Easy to work with and straight forward interface

2018-05-15

Pros

Customizable, fast and easy, organizes bills and reports well in addition to setting up good system to manage employees and various services

Cons

when saving customer information for delivery or takeout it required email in addition to full name and phone number, which is not always info customers would like to provide

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Lisa W.

Not for the technology newbie....

2017-04-14

That's how we track trends and right now we have to export as excel and wrote our own formulas to analyze this data.

Pros

Responsive to feedback. Constantly evolving and listening to customers.

Cons

SUPER labor intensive to set up yourself. If you are at all uncomfortable with technology and terminology, hire someone to do this for you. If you are comfortable plucking around in setting up the backend yourself, go for it. I had TERRIBLE frustrations with the support team at launch. It was clearly an overseas call center and there was a language barrier where the agents were likely trained to simply read back scripted responses and not really think critically through my issues. I feel like maybe they added some US based support because sometimes when I call now, language and understanding is not an issue and I can get things solved quickly. It can sometimes feel like this system is trying to be all things to all people, which can be both admirable and frustrating at the same time. There are SO many set up choices I don't need that I feel like a consultative sales approach (and more personal support at set up) would be more helpful but that would definitely cause costs to rise. It's a conundrum. So just know that you'll save money if you feel confident setting this up yourself. If you aren't comfortable wit technology, be ready to spend a little on hiring a person to set you up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Mohammed a.

Average system with disastrous relationship management staff

2018-07-11

Pros

I liked the idea that it worked in iPad with KDS, reporting and QSR menu building options.

Cons

Poor and complicated customers database Too many dropped connections between POS and KDS Poor inventory management Complicated app update process After using the system for 5 years I decided to cancel my subscription, they lock my account and didn't respond on time and asked me to pay an additional month ( because of their late reply) to get access to export my old reports, so be cautioned if you are using it now or planning to use it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Tim C.

Easy to use, great access to data

2018-06-28

Customer service has always been excellent for technical help.

Pros

I like the access to data based reports.

Cons

Wish there was a Kiosk feature. I think that it would be easier to navigate product selections if pictures could be easily incorporated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Mohammed A.

Amazing!

2016-10-26

Clouding and real time access from all type of users makes things goes very fast and productive

Pros

QuickBooks integration (Not Fully but ok) Amazing reporting Ease of Use Multi-Lang support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Justin C.

Great POS System for Small Business (Liquor Store)

2018-05-09

Pros

Cloud based makes it nice for reports and management.

Cons

Currently there is no way to completely remove an item you just have to mark it as inactive but it is still in your database.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Bree R.

Would recommend

2017-06-07

Pros

Back end management and reporting is simple and data is easy to extract

Cons

Some final sale steps could be shorter. Ease for users to accidentally upgrade from itunes is frustrating

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Cody D.

Precision Distributors LLC Review

2016-10-25

We were told it would also be able to integrate with our online store through Magento.

Pros

Great at reporting. and inventory management. The POS is a great tool to keep things organized and keep track of.

Cons

-System will not integrate with Magento like were promised in the first place

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Revel Systems

It is a good solution for a simple business, but I feel sometimes the things I want it to do are too in depth and it can't handle it.

Source: Software Advice
Helpful?   Yes   No
Read more
Zechariah A.

Great POS

2021-05-11

Overall, I had positive experiences using this software.

Pros

As a server, I found it to be easy to adapt to and highly customizable.

Cons

Particularly detailed orders could prove tedious to input into the software but that more so lies on the management team that implemented the system and not the inherent fault of the software.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sally P.

REVEL Review from Treasure House Fashions

2016-07-21

Pros

The system is easy to use and provides excellent back end reporting.

Cons

Also for the CRM, when we have scrubbed the database for errors in input, the incorrect information remains in the system - that's exasperating when trying to download an accurate mailing!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

7/10

Recommendations to others considering Revel Systems

If you are limited in technology (as we are),one to do the initial set up.

Source: Software Advice
Helpful?   Yes   No
Read more
John K.

Customer since 2012: Easy to use, excellent features, poor customer service. Be careful...

2018-01-14

Pros

This system is highly customizable and easy to use.

Cons

We have been a customer since 2012 and Revel has changed the playing field: 1) Revel now charges more per terminal per month if you choose to not use their credit card processing service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Revel Systems


Hi John,

Thank you so much for your feedback. I am sorry to hear that there have been issues with your scales and our latest release. I am confident that the issue will be resolved and do apologize for the delay. I have escalated your case to our customer relations team and they will be sure to address any outstanding issues for you.

You are always welcome to schedule a time to share your feedback with me at community@revelsystems.com. Happy to learn more about your experience.

Regards,
Sarah at Revel

Read more
Melissa J.

Great Overall

2017-10-10

Great POS overall! In order to balance out the slightly unstable system, I recommend force quitting the app and logging back in if there are ever issues. Also, it's always nice to turn off your ipad every once in a while and give the operating system a break.

Pros

- Great features such as in depth reporting, table management for restaurants/bars - gift card and loyalty program options to maximize customer retention and repeat business

Cons

Not a lot of cons, the biggest issue I hear is that the system can be a bit unstable, especially if it gets busy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Chad H.

Superbly robust POS system

2017-11-03

Revel’s powerful system has a great front end, but it’s he back end management tools that make it shine.

Pros

Powerful backend management system.

Cons

The only con is the monthly fee. Although pricey, the bang for your buck at the end of the month is worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Tony T.

Laundromat service user

2017-04-05

Love the integration with QuickBooks online.

Pros

Great value and easy to use.

Cons

A little pricey with multiple locations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Tim C.

Excellent POS System for our business

2017-07-28

Thank you! The Revel Systems POS is great.

Pros

Ease of use, data tracking, time tracking, mobile access, fantastic customer support, quality hardware.

Cons

I would like to see a more advanced Kiosk-style option that includes a user-friendly means of incorporating product pictures along with pricing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
James D.

Everything was absolutely excellent!

2017-04-14

Taking orders couldn't be easier. Revel saves the restaurant a lot of time and time is money.

Pros

We have some fantastic recipes and this handy feature combines with our order management. We never run out of ingredients now that we have a Revel POS.

Cons

I feel like it needs just a little tighter Quickbooks integration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Abe I.

Good overall. Missing some details

2018-09-25

Pros

Easy to use and user friendly. Mobile friendly and reports are okay.

Cons

Need to pay for an app. Although already paying over market price. Could have done extra features that would help more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No

Response from Holden


Thanks very much for the feedback, Abe. We'd really like to hear your thoughts on the features that you think would improve your product experience. - Holden at Revel

Read more
Lisa C.

Wild about Revel Systems

2016-12-05

Great purchase order features along with a re-order feature.

Pros

Ease of entering items, cost, reports created, and customer support.

Cons

None at this time...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Revel Systems

We purchased the entire system hardware included and it has made our inventory control a breeze.

Source: Software Advice
Helpful?   Yes   No

Response from Sarah


Hi Lisa,

Thank you so much for sharing your feedback on Software Advice.

I am so glad to hear that Revel is working so well for your shop!

Cheers,
Sarah, Community Manager, Revel Systems

Read more
Daniel D.

Using Revel to manage all of my point of sale needs and back office systems

2016-07-05

Revel has been the second POS system I have implemented in my business and it will be the last one for various benefits it has given me compared to previous systems. It is reliable! If there are internet connection problems for either transactions or merchant card processing,

Pros

Cloud based, so I can access settings and live information from anywhere.

Cons

It takes a little while to learn how to get around the back office management platform and to be able to fine tune all the settings for your particular business processes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Revel Systems

Well worth the time and money to run my business with Revel. Spend some time customizing your business process settings. There are many functionalities, even some new one's you might discover you never knew existed that could simplify your business even more, as it did for me.

Source: Capterra
Helpful?   Yes   No
Read more
Jordan D.

Super intuitive. If Revel ever goes public, I'll buy shares. I believe in this POS platform. It's been very useful for my small grocery business.

2018-03-10

Pros

Integrates with Moneris Integrates with a scale Excellent reporting features I can check my sales remotely from anywhere

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Charley K.

Overall worth the sticker shock

2017-10-16

Increased visibility of individual establishment performance through cloud-based control panel and reporting.

Pros

It is reliable. That is the name of the game in a retail and restaurant service environment. It just needs to work day in, day out. Revel has been a lot more reliable than the 2 other point-of-sales we have used in the past.

Cons

The price. The initial equipment is expensive and the subscription is expensive. Again, it's worth it though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Revel Systems


Hi Charley,

Thank you so much for the great feedback! Glad to hear you are a happy customer :)

Cheers,
Sarah at Revel

Read more
Jennifer D.

Does the job mostly, but requesting features is easy and they get it done quick.

2017-06-15

Pros

The design is great, it looks professional with a bit of fun.

Cons

The reports seem to be lacking, you can pull lots of reports but there is almost always a few items that can't be added, which means that you need to pull more reports and combined them and hopefully you can get all of the information you need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Michael U.

Only good if your needs are very Basic

2018-04-23

Overall Revel is a total letdown and will be replaced by year end with a better system, lots of things we were promised could be done require using their "Open API" which costs more per month than the entire POS system does for 5 stations.

Pros

Overall they have a nice POS interface and it is pretty stable.

Cons

Functions are hard to find Very much geared towards restaurants, so if you are in another business be prepared to see restaurant specific stuff all over you can't turn off Material changes to the way things work with zero notice Can only see profit margin by employee no P&L type report. Inventory uploads regularly fail with no notice, and no way to tell what was added without doing a manual compare of before and after and trying again with the additional items.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Software Advice
Helpful?   Yes   No

Response from Sarah


Hi Michael,

I am truly sorry about your experience and I have shared your feedback with our sales management team, as well as the customer service team.

I am confident that once we get we get a bit more info from you, we will be able to come to a resolution in terms of API and reporting. Our customer service team will be happy to follow up on any outstanding issues you have.

Regards,
Sarah, Customer Advocacy Manager at Revel

Read more