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Revel Systems Logo

Revel Systems

3.7
(299)

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The Best iPad Point-of-Sale System

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(8)

Revel Systems Features

Features Summary

Functionality

3.6

/5

299

Total features

60

8 categories

Revel Systems features

API
Accounting Integration
Audit Management
Barcode / Ticket Scanning
Billing & Invoicing
CRM
Commission Management
Cost Tracking

Common features of Inventory Management software

API
Accounting Integration
Activity Dashboard
Alerts/Notifications
Barcode / Ticket Scanning
Cost Tracking
Customer Database
Customizable Reports

Price starts from

99

Per month

Other

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

3.6

/5

299

Price starts from

99

Per month

learn more

Total Features

60

Unique features

  • Forecasting

  • Inventory Auditing

  • Split Checks

  • Shipping Management

Functionality

4.6

/5

1.9K

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

39

Features in Common

21

Unique features

  • Invoice Management

  • Reporting & Statistics

  • Sales Trend Analysis

  • PCI Compliance

Functionality

4.5

/5

1.2K

Price starts from

ic-pricetag

No pricing info

visit website

Total Features

28

Features in Common

7

Unique features

  • Debit/Credit Card Processing

  • Multiple Payment Options

  • Payment Fraud Prevention

  • Loyalty Cards

Common Revel Systems comparisons

Revel Systems logo
Quickbooks Point of Sale logo
Revel SystemsvsQuickbooks Point of Sale
Revel Systems logo
Vend logo
Revel SystemsvsVend
Revel Systems logo
Epos Now logo
Revel SystemsvsEpos Now
Revel Systems logo
Lightspeed Retail logo
Revel SystemsvsLightspeed Retail
Revel Systems logo
KORONA logo
Revel SystemsvsKORONA
Revel Systems logo
Adobe Commerce logo
Revel SystemsvsAdobe Commerce

Reviewers who mentioned features said:

AR
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Anonymous Reviewer

Verified reviewer

Museums and Institutions, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Extensive functionality

Reviewed 3 years ago

Despite the technical issues, our experience with Revel has been great due to its user-friendliness and extensive functionality.

Pros

Revel has a lot of features that allow us to easily keep track of our visitor numbers and inventory. The system is very easy for our staff to use and it requires very little training.

Cons

We have run into numerous technical issues with Revel and their customer service has not been very helpful when resolving some issues.

AR
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Anonymous Reviewer

Verified reviewer

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Pretty, but Problematic

Reviewed 4 years ago

Lots of restaurants and retail stores I frequent use Revel. I would try Revel again if given the choice, but I would make sure to get my employees trained in troubleshooting themselves to avoid the potential of a customer service snafu.

Pros

I work for a small college bookstore that recently transitioned from an ancient, outdated POS system. We were all so excited about Revel. It's sleek, easy to use, and much simpler than many of its predecessors.

Cons

The biggest trouble we ran into is that Revel is hopelessly buggy, and I would sometimes be on the phone with customer service for an hour before getting my problem resolved. For a small business with only one cash register, this was often a nightmare.

Vendor response

Thanks very much for your feedback. We're sorry to hear that our system fell short of your expectations, but hope you give us another chance in the future. We're constantly working to improve the quality of our products and services.

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Kyle W.

Verified reviewer

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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We use it in a coffee shop, and it has helped a lot.

Reviewed 5 years ago
Pros

You can program it to accept tips on charge card which increased the barista's tips. IT was a lot better than our previous system.

Cons

The backend stuff is hard to figure out and the customer service isn't the best. Also you need quite a bit of training to be comfortable with using it on a day to day basis.

Vendor response

Hi Kyle, Thanks so much for taking the time to leave us a review and for the feedback! Cheers, Sarah at Revel

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Javier G.

Verified reviewer

Restaurants, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good POS system

Reviewed 4 years ago

Very good functionality and high quality reporting system. I think this one one of the most advanced POS systems I have used.

Pros

Revel is user friendly and I love that we can use it with iPads.

Cons

There are some glitches and system can freeze from time to time. I have also had difficulties with our other software that integrates with Revel. The two systems often stop communicating with each other.

Vendor response

Thanks very much for the feedback, Javier! We're constantly trying to improve the quality of our products and services and appreciate you bearing with us through the bumps.

MU
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Michael U.

Retail, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Only good if your needs are very Basic

Reviewed 5 years ago

Overall Revel is a total letdown and will be replaced by year end with a better system, lots of things we were promised could be done require using their "Open API" which costs more per month than the entire POS system does for 5 stations. We were not told about the API pricing upfront (or that there was even a cost at all, it was pitched like it was included in the regular fee) just that we could...

Pros

Overall they have a nice POS interface and it is pretty stable. Their pricing is also pretty good for the base system.

Cons

Functions are hard to find Very much geared towards restaurants, so if you are in another business be prepared to see restaurant specific stuff all over you can't turn off Material changes to the way things work with zero notice Can only see profit margin by employee no P&L type report. Inventory uploads regularly fail with no notice, and no way to tell what was added without doing a manual compare of before and after and trying again with the additional items.

Vendor response

Hi Michael, I am truly sorry about your experience and I have shared your feedback with our sales management team, as well as the customer service team. I am confident that once we get we get a bit more info from you, we will be able to come to a resolution in terms of API and reporting. Our customer service team will be happy to follow up on any outstanding issues you have. Regards, Sarah, Customer Advocacy Manager at Revel

CB
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Christian B.

Retail, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Skeptical at first...

Reviewed 6 years ago

After months of wrangling with the decision of which system to invest in I cautiously went forward with Revel. 2 terminal system only so if it didn't work out the damages would be minimal. I learned the hard way jumping in with two feet real quick with Clover. (Different business than the one I bought Revel for. The CC processor is really to blame for saying that Clover is a good system for full...

Pros

Basic programming is relatively easy, uploading large amounts of items via excel spreadsheet was great. The support has been awesome! We have made a few mistakes on our end and they have gotten us back on track, plus quickly been able to guide us through some more complex feature programming. No issues have gone unresolved and none have gone into the 2nd day. No issues have been in any way critical or serious either.

Cons

Even though our system is 100% hardwired it still requires an access point that is wireless. I don't like the potential issues with wireless. A few days ago one of the terminals was having a spotty connection issue.

CA
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Chip A.

Restaurants, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Just what I needed (and didn't even know that I needed!)

Reviewed 6 years ago

We have now been live with our new Revel POS for a week. Naturally, there were a few issues during the switch over, but most of those were a) problems with my setup and b) easily corrected with help from the on-boarding team, tech support folks and very comprehensive online documentation. As of this writing, I believe we are finally “there.” I am really liking Revel’s product. To be honest, I...

Pros

Flexibility -- ability to configure to work the way MY BUSINESS works Customer support and training

Cons

Needs to get their integrated EMV/contactless payment integration up and running. Currently that only works for one or two payment processors.

Vendor response

Hello Chip, Thank you so much for your detailed input. There's so much useful advice here! We agree that with a robust platform it definitely takes some time to customize, but once you do, you will reap the benefits of having intelligence about your business easily available. We hope to continue to continue to provide stellar service so that you can run your profitable cafe. Your shout-outs to Support and Onboarding will be passed on! Thank you so much for your support and belief in our product and what we are working so hard to accomplish. Cheers and thank you again. -Sarah, Community Manager, Revel Systems

PK
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PHIL K.

Hospitality, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Revel POS--a powerful tool for hospitality and retail

Reviewed 6 years ago

Revel Systems POS is a very powerful tool that is well-supported, constantly undergoing updates and improvements (and that our salesman and installer have been very easy to work with!) I have generally found tech support to be responsive and they have usually always helped me resolve any issues.

Pros

The retail, restaurant and quick service platforms that we use in our establishments are designed with those unique industries in mind, and the system is powerful enough to handle close to 10K inventory items in retail; dozens of employees in retail and restaurant establishments; and even a quick service environment where hard-wired Internet service is not feasible. We have had a great experience with our salesman, installer and tech support throughout our relationship with Revel.

Cons

The off-the-shelf Revel POS system is not a custom system made to a customer's exact specifications, although Revel does offer that service for additional cost. Customers should know what their needs are before implementing the system. The system is based on a columnar, spreadsheet, model, and for many installations that may result in the user interface having several layers of menu screens that need to be negotiated in order to retrieve a menu item. The system is pretty flexible, however, and offers the means to work with a huge number of inventory items in a wide variety of platforms (hospitality, retail, mobile.)

LW
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Lisa W.

Restaurants, 11-50 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Not for the technology newbie....

Reviewed 6 years ago

The only reporting feature I would love to see is comparative reports so I don't have to piece them together. I want to know things like "sales last March versus sales this March", and "labor last month versus this month". That's how we track trends and right now we have to export as excel and wrote our own formulas to analyze this data. Overall, a good system for our small business.

Pros

Great reporting on the back end. Responsive to feedback. Constantly evolving and listening to customers. VERY customizable. The systems are reliable (as long as your network is reliable) and I haven't had any Revel related downtime. We are a 7 day a week operation with two locations and the only problems we have had have been related to our own network reliability and one faulty iPad. Once we upgraded those, we were fine.

Cons

SUPER labor intensive to set up yourself. If you are at all uncomfortable with technology and terminology, hire someone to do this for you. If you are comfortable plucking around in setting up the backend yourself, go for it. I had TERRIBLE frustrations with the support team at launch. It was clearly an overseas call center and there was a language barrier where the agents were likely trained to simply...

MN
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Maria N.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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We use Revel for our restaurant for the last 2 years and it's challenging

Reviewed 4 years ago

It's easy to use, at least the front part and it's popular among employees a lot of locations used Revel and when we have new employee it's not rock in science to learn it, that if he/she doesn't' already knows it from a previous job.

Pros

It's pretty easy to use at lease the front end, the back end can be more user friendly, I'm able to update things really fast (menu items) even on our website menu, once I do it in Revel. It's running smoothly, never had a hardware problem with it and the communication between back end and from end is just a click away.

Cons

It's pretty expensive, comparing with other softwares, customers service support is not that fast or knowledgeable (at least with the things I needed), for example I've called customers support 5 days ago, then I've submitted an email on the 8th and today is 14th and I haven't hear from you guys. The Inventory and Recipe books were so hard to use and really time consuming (example: if I buy one item...

KH
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Kiera H.

Restaurants, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing features and functionality for accurate business analysis

Reviewed 4 years ago

Give your customer service agents at your call centers raises! I have spent dozens of hours on the phone and talked to numerous people from all over and every single one of them has surpassed all expectations of product knowledge and customer service! That makes a world of difference!

Pros

The features from a business owner's perspective are unparalleled. Everything is totally customizable tofu the specific and unique needs of individual businesses. The customer service alone makes this worth the money. I have never looked forward to calling customer service before, but the training of the employees of not just product knowledge, but also customer service is absolutely unmatched.

Cons

I have three specific areas of opportunity for Revel. 1) Taking payments of split checks (especially when one guest leaves earlier than others) is the worst system of any modern systems I have ever worked with. After splitting the checks, it is impossible to change the way you split the items if one guest has already paid and left. This really needs to be addressed if the product is going to be marketed...

cu
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chris u.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Good but troublesome

Reviewed 5 years ago
Pros

Very mobile, orders can be sent in immediately. Very easy to use as far and table waitstaff. Over abundance of information once it is set up and functioning its great.

Cons

There is too much needless information on the back end. its very overwhelming because you have to sift through it every time you use it. There should be custom saves for only the information you use in the reports/options. Its retail and other business type options need to be addressed. This is the main reason i would not suggest using it. The constant updates can be useful but buggy as well. For example a split ticket transaction will literally crash the program (this is as of 1/2/2018). A undressed issue for a month now. Its more like a application a engineer designed rather than one that the end user would find useful. I have use Revel POS for years and still do but am now looking for a replacement.

Vendor response

Hi Chris, Thank you for the feedback and we are glad to hear that you like Revel overall. I have asked our Client Relations team to get in touch with you to resolve your issue with the split checks. Our product developers are always looking for input on design. I will reach out to you directly to set up a time to collect your suggestions. Best Regards, Sarah, Advocacy Manager at Revel

JJ
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Josh J.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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An expensive

Reviewed 6 years ago

The Revel system is not for all businesses. The sales reps will tell you that the Revel system is capable of everything that all other POS systems will do. However to accomplish the same functions as others it is not as easy as they make it seem. We have considered switching to an alternate POS system because the complicated structure of the Revel system takes quite a bit of work to manage.

Pros

The employee management features are good. It easy to create employee schedules and track employee profits and sales.

Cons

We switched to Revel from QuickBooks POS because we wanted to move to a cloud based POS. Our goal was to be able to manage our retail store and build an e-commerce business. We were told that the Revel system was capable of everything that QuickBooks POS did and much more. However, once we began building it out we quickly realized it was not capable of doing what the sales rep told us it would nor...

DD
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Daniel D.

Food & Beverages, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Using Revel to manage all of my point of sale needs and back office systems

Reviewed 6 years ago

Revel has been the second POS system I have implemented in my business and it will be the last one for various benefits it has given me compared to previous systems. It is reliable! If there are internet connection problems for either transactions or merchant card processing,

Pros

Cloud based, so I can access settings and live information from anywhere. Various modifiable functionalities. Back end reporting is extensive with multiple breakdowns of information available which helps me analyze my business' performance. Tech support are determined to help solve every call. They follow up to ensure things are running well. Very happy with the tech support for any small or large issue.

Cons

It takes a little while to learn how to get around the back office management platform and to be able to fine tune all the settings for your particular business processes. Tech support are always happy to help me find what I need and/or help fix whatever settings might be in question.

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Chris F.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Tons of customizations!

Reviewed 5 years ago

No other system had the flexibility to provide what we needed. Customization took months to get sorted out (and I am a network engineer during the day). Despite all the hard ships I couldn't imagine switching again. I still experiment with competitors that have lower fees, however can't match half the features and flexibility I get with Revel.

Pros

The ability to customize the POS Online ordering built in at decent rate (may be more expensive now) IPad based (flexibility) Integrates with many payment processors (heads up on gateway fees)

Cons

Expensive Seems like they are moving to a la carte pricing structure (more expensive) Customer Support is based in Philippines, while sometimes good they don't really understand sometimes

Vendor response

Hi Chris, Thank you for the review! We appreciate your input and it's great to hear you like the flexibility you get with Revel. Our Support team, however, is no longer based in the Philippines, as of about a year and a half ago. We have U.S. and Lithuanian-based Support now and we have gotten great feedback. Hope your experiences of late have been great ones. Cheers, Sarah at Revel

KH
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Kerry H.

1-10 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Dissapointing product and support

Reviewed 4 years ago

I stuck with Revel for the first two years of my business because of the desktop QuickBooks integration, which made things easier on my accountant and myself for bookkeeping. Now that they no longer host a Sync app, they are trying to force everyone onto QB online. The support agent I spoke to claimed that there was no way to export the data manually to desktop. The system was clearly designed for...

Pros

Formerly integrated with QuickBooks desktop Offline sales if internet goes down Somewhat intuitive POS station (still some issues)

Cons

Eliminated Desktop integration on short notice Back end dashboard is difficult to navigate Customer service can have EXTEMELY long wait times Sales team is unreachable after you start paying

Vendor response

Thank you for your feedback, Kerry. We apologize for the frustrating and disappointing experience you've had; someone from Revel will be reaching out soon to see what can be done to make things right.

BJ
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Ben J.

Restaurants,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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confusing at first. much better now.

Reviewed 7 years ago
Pros

The analytics. Its great being able to look over past orders and watch trends

Cons

Tech support. The first year or so I spent a lot of time on the phone with tech support. Some of the problem was me just not understanding the system. Although a few of the problems were something I could not have known about. Tier 1 tech support was not helpful after a certain point. But it felt very difficult to get my problems looked at by someone with more knowledge. i was often told I would get...

Vendor response

Ben, thanks a lot for your review! We are working hard to expand our technical support team at the moment to deliver the best experience to our customers when they need help

ET
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Emma T.

Restaurants,

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good - but has great mobile app partner in PepperHQ

Reviewed 6 years ago

Revel itself is a solid system, but it was not until we integrated it with a mobile app platform (one of their partners, who seem to only work with Revel) that we really started to get a return on investment from the Revel system. The two systems work brilliantly together and have transformed not only the customer experience, but also our operational efficiency. Revel itself is only part of the solution, Pepper HQ - check them out at http://pepperhq.com - is the key to unlocking the value and extending the features within Revel and I think Revel have been very clever getting these guys to partner with them - massive advantage over any other EPOS provider.

Pros

as I said the best thing out the solution is that it integrates so well with our mobile app from Pepper http://pepperhq.com

Cons

not the greatest support; people seem to leave the company all the time...

DI
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David I.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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de la mer experience with Revel

Reviewed 5 years ago
Pros

- Only iPad POS system on the market (as far as I know) that can deal with items priced by weight. - constant improvements on software being done (both UI and management consol) - enterprise management system that allows the management of multiple business units. - excellent 24hr/day technical support - a lot of flexibility in the system

Cons

- lack of stability with Moneris pin pad integration, ongoing issue of POS and pin pad not communicating at random. - difficult to find how to do certain functions in the management consol (not intuitive - for example searching for a subject through what seems like appropriate keys words will not allows bring up the items) - product costs not linked to inventory costs

AA
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Angela A.

Restaurants, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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One of my worst business decisions....

Reviewed 2 years ago

1. Difficult to set up. I'm nearly set up now and it took me an average of 10 hours a day for 6 or 7 days. 2. Misrepresented themselves as being able to scale down for a small quick service bar with bar tabs. 3. Hold times for support are any where from 20 sec's-1 hour!! Unreliable. 4. Support staff are very nice and try hard to help, but there is some language barrier with every support staff member...

Pros

Very adaptive if you are FSR. Many ways to get to open tabs. Support team emails articles and/or videos to help after virtually every support call . Support staff are very friendly and patient.

Cons

SOUNDED good, but they couldn't deliver! Make sure they demonstrate the feature you want to use before purchasing. I spoke to my sales rep for 30-45 minutes and multiple times and still the system did not work as expected! I could not remove the majority of dining options (we are a bar with NO food or table service) I need lots of tabs and good inventory tracking of my liquor, kinda like a night club....

EC
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Erin C.

Supermarkets, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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One they get your money, you'll get neither a functional system nor customer service

Reviewed 4 years ago

The customer service is abysmal. Once the sale is made, you are chopped liver and the company really doesn't even seem to care if your system ever gets up and running after that point.

Pros

I can see exactly what we sold on a certain day. They look impressive so despite the fact that they have low functionality they look really pretty....but, lets be honest....that's mostly the ipad.

Cons

Notice how it's spelled rEVEL. (it's illiterate evil with an R). Things I though rEVEL would do but it doesn't, problems we have, and why you shouldn't purchase revel for your establishment. 1. When you set up a customer, they are not automatically set up to collect reward points. Your staff have to create a rewards card separately, then link it to the customer. We've had lots of input errors because...

GT
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Gary T.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WORST POS EXPERIENCE OF MY LIFE!

Reviewed 5 years ago

Not in mixed company

Pros

It looks nice and professional on our iPad. To look at the homepage, you'd (think) it was a sophisticated system.

Cons

Rather than crashing the site with my bitter, endless ranting about this POS, (and no, that does not stand for "Point Of Sale"), let me just say this: This is THE most unintuitive system we have EVER used. And no, that is not just my opinion. With 6 other employees who use this thing (and 2 of them are former IT professionals), every single one of us agree it is truly the worst. NOTHING is where you...

Vendor response

Hi Gary, I have reached out to you via email directly to collect your feedback. That invitation is still open and our product developers are always looking for customer input on functionality and UI. Thank you for sharing your feedback with us on Software Advice, regardless. I am sorry to hear you have experienced frustration with our platform and we are continually working to improve Revel. Regards, Sarah, Advocacy Manager at Revel

MM
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Matt M.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Total Disappoinment

Reviewed 5 years ago

I'd stay away from this system and this company. I'm a small business owner and I've spent more time trying to get Revel to fix their POS (point of sale) than I have running my own business. I will soon cut my losses and find an alternative solution. I promise, this company will drive you to extreme frustration. Finally, I recommend paying a little extra for a better Poiny of Sale system, you will find it's cheaper in the long run than trying to use Revel.

Pros

Very Powerful Database for retail store once you have all your prices and inventory entered. The POS is easy to use after (only after) set up.

Cons

1. Despite previous positive reviews for customer service, they are terrible! They are great for explaining how to use the product, they are terrible for fixing their own product! 2. ALSO, DO NOT USE FOR E-COMMERCE! The web order feature (e-commerce) is useless and looks even worse. Prepare to explain your problem repeatedly when using support. You will be transferred from one tier of support...

MA
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Meghan A.

Restaurants, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Extremely overpriced fees and disappointing system!

Reviewed 5 years ago
Pros

It looks nice and sleek on the counter. The actual POS is pretty straight forward after training and most employees caught on quickly.

Cons

Where to start?? First, the monthly fees are insane considering the poor quality of the product and customer service. For two locations and three terminals, we paid fees to Revel each month. We've experienced a lot of equipment issues (tickets not printing to kitchen, card swipe goes down, mobile unit won't connect and allow orders to be taken, etc) oftentimes in the middle of a lunch rush. We...

Vendor response

Hi Meghan, I know we have already spoken over the phone about this, but I do apologize for your experience. It sounds like you encountered a known issue with the Online Ordering that has since been fixed. I apologize as I know how frustrating that can be when you are in the midst of service. We do appreciate your feedback and, again, apologize that we weren't able to work on a resolution for you sooner. Best regards, Sarah, Community Manager at Revel

JH
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Justin H.

Furniture, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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100% Fail - Waste of Valuable Time and Money

Reviewed 5 years ago

Long and short, our experience with the Revel systems POS (our intent is to use it in Retail application) has been a nightmare. The problems started early on in being sold hardware components that were not designed to work in the way we needed to utilize them - despite us being very detailed in what we needed - and despite the Sales reps assurances they would (specifically the barcode scanners and...

Pros

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Cons

Please see comments for a play by play and definitely look to other systems (the more I look into this, the more negative reviews I am finding that are sadly similar to our own).