Xoxoday Features

This platform is well designed and is an great tool for employee engagement. The analytics portion of the platform is very useful to track and engage with our organization.

We wish that we could filter posts on the main page and then to be able to give points to employees that is not always posted publicly. Managers would like the option for public and private appreciation.

uploading Import Recipients from CSV & Plum pro Report Features

did not like any features least about xoxoday on portal

We primarily use it for rewarding customer advocates in 30+ different countries. The best part of Xoxo Plum is that the end user can receive the gift card for any of the services listed in his country. This will eliminate the regional currency problem that companies face while running a high scale reward program

Customisation options are decent enough but needs improvement. Reply-to email should be customized by the end-user.

Hi Praburam, Thank you for taking the time to review Xoxoday Plum on Capterra. Can you elaborate on what email customization you are talking about?You can write to us at cs@xoxoday.com in case of any issues. We deeply value your association with us. All the best :)

this is very easy to use, i can use this product at many of shops

its paper less, i received this on my email id

Thank you for your insightful Feedback. We value your association with us! -Team Xoxoday

This enables seamless rewards for your global teams without thinking about borders and different currencies and logistics issues

Platform interface can be more user friendly specially the admin pages and reports

Hi Ashutosh, Thank you for taking the time to review Xoxoday Plum on Capterra. We are working on a new and indepth reports and analytics page for admins. We will let you know as soon as it is deployed. We deeply value your association with us. All the best :)

It is user friendly and easy to use! easy to transfer the rewards to the employees. Shopping options are good.

Email preview can be enhanced. Also, to include Amazon in the list.

Hi Tejas, Thank you for taking the time to review Xoxoday Plum on Capterra. We do have Amazon in our stores list as Amazon Pay egift cards. Please check once. We deeply value your association with us. All the best :)

They respond FAST (even on weekends) - but their responses are scripted and does not help me resolve my concern AT ALL

WORST CUSTOMER SERVICE SUPPORT I have ever dealt with. Gives me automated responses for a turnaround, and does not attempt to assist me AT ALL

Easy to use. Bulk upload of the winner. Wide variety of experiences in the catalogue. Reports on what is spent and an easy cancellation process. XOXO Points & Coupons are easy to share with the users.

Uploading a fund is a little long process and if added from a credit card 10% amount will be charged.

Hello User, Your feedback really helps us improve. We are working on improving the process to make it faster for our users. If you need help using this site, you can reach out to live chat support anytime, and in the case of any other queries, please write to us at cs@xoxoday.com. Thank you.

The entire process is simple, and easy to understand. The voucher catalog is also right there, making it easier to search for details about the brands. The instant vouchers are usually generated and sent to the email address very quickly.

Sometimes, the platform takes longer to load. It has also generated the same order twice at one occasion. But these issues are not recurring.

Hi Zarmeena, Thank you for taking the time to review Xoxoday Plum on Capterra. Sorry you had to go through those issues. Glad those aren't recurring. If an issue persists, please write to cs@xoxoday.com, our team will be on the case immediately. We deeply value your association with us. All the best :)

The platform provides an easy way to send rewards to customers and partner networks. It also offers large automation and integration capabilities.

The customer service is terrible, and if you are maintaining high standards in your bookkeeping, I wouldn't recommend using the service. It took 3-5 tries to issue a proper invoice in euros coming from a European office of the company (vs an invoice in Rupees from an Indian company). The account manager guided me through the process of paying for a cash deposit to refill the XOXO balance via a third-party...

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Nelly, thank you for taking the time to review our services. Our sincere apologies for not meeting your requirements and for your less than desirable experience. A PG charge was applied by the Payoneer team which led to this issue. Internally, this is one of our highest priorities. You can reach out to my customer support team at cs@xoxoday.com if there's anything else we can do.

I like the ease of sending/customising vouchers and campaigns as per my team's or org's need. And moreover the reporting is very intuitive, however would need some additions though.

Gamification is a little poor, and we always have to click download pictures the moment we get xoxo mails to our outlook, so that integration can be improved.

Hi Kranthi, Thank you for taking the time to review Xoxoday Empuls on Capterra. We deeply value your association with us. All the best :)

Easy to pull reports, different features can be implemented upon request

discount % on gift cards - we had a few issues with the API that took some time to be resolved and a few level of escalation

Thank you for taking the time to review us. Glad to know about your experience with Xoxoday. We have undergone many changes in terms of products, cs, structure etc. to provide a seamless experience to our users. Please do reach out to us cs@xoxoday.com in case any issues.

Simple to use, bulk upload to send a lot of awards at one time, tracking and redemption reporting.

Any ideas discussed has been tweaked or adjusted for future sprints.

- Setup is pretty easy, sign up process and KYB is quick. Also you get a demo from their team after you sign up for free. - Gift cards can be sent across in multiple currencies to users all over the world. - Dashboard is easily accessible and easy to understand. - Variety of gift cards are available in all currencies.

- Did not find any con as such in Xoxoday, however a suggestion for developing a self service platform for small businesses that want to sell gift cards would be a great addition.

Hello Jyotsna T, It was great to hear that you enjoyed Xoxoday Plum. We really appreciate your detailed review and the fact that you liked the product. Thank you also for your feedback highlighting where we can do better. We appreciate hearing about your experience and your thoughts about Xoxoday Plum. In case of any other queries please write to us at cs@xoxoday.com..Thank you.

Reports and insights Easy to useCan track the budget and manage funds

Sometimes system shows error message while redeeming

The most useful feature was to be able to buy coupons for a variety of online platforms like amazon, flipkart, paytm, udemy, uber, etc. The website interface is very user friendly and easy to navigate.

There are no vouchers that can be claimed for gaming platforms like epic games, steam. The delivery of some coupons could be done faster.

Hello Tushar, Your feedback really helps us improve. We are working on adding vouchers for gaming platforms for our users.  If you need help using this site, you can reach out to live chat support anytime, and in the case of any other queries, please write to us at cs@xoxoday.com.  Thank you.

Easy access for workers to redeem and use it with different ecommerce website

We should have to regenerate coupon code, in case we lost the previous one or can see it under our profile

Your customer support team, they rock! They could give me an exception for my unused credits.

Search is not upto the mark, and page loading time is very expensive , products do not load fast enough to access.

Sending out of vouchers and payment processes are done instantaneously.

The customer support function through email & more flexibility in text paragraphing

-reponse time from support time -mobile friendly website

-order confirmation took a few days and often i need to raise a support ticket to expedite the resolution. -the filter panel does not work always -some vouchers are highly overpriced

Hi Teddy, We are deeply sorry that you faced an issue with us. Thank you for the Feedback . We make sure such issues won't happen again in the future. We deeply value your association with us! - Team Xoxoday

Ease of gift card and voucher management, quick redemption and updates

Experience have been taken out post COVID, no of options is lesser

Flexibility of buying anything and everything

Features while using it.It was difficult to find the correct process.

Easy access to redeem gift vouchers on multiple platforms

surcharge on redemption of vouchers for few brands

Thank you for your insightful Feedback. We value your association with us! -Team Xoxoday

It works great. When a xoxo card is been provided it provides lot of options to claim the gift.

Sometimes the gift card add-on does not work, Then we have to contact the customer care, these things can be avoided

Hello Krithika, Thank you for reviewing us. We are sorry that you faced the problem of adding the gift cards. I will pass them to our internal team to look into the issue. If you need assistance using this site, you can contact live chat support at any time, and if you have any other questions, please email us at cs@xoxoday.com. Thank you.