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Rezdy vs Workteam Time & Attendance Comparison

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Overview

Category Leaders

Rezdy is a cloud-based reservation software and distribution platform, designed especially for tour, activity, shuttle bus,...

Workteam Time & Attendance provides everything your organization needs to manage time off and hours worked by both your regular...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

49

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

7

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

228

5

4

3

2

1

167

39

11

6

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.4

15

5

4

3

2

1

6

9

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

No glitches, no hacks, and runs just very very smoothly. The monthly updating is essential to improve it & keep the quality at a top industry best standard.
Ease of use, format of information is really good. Adding tours or cloning tours and alterations is great.
If you are starting up, It is a very good way to prepare your company for growth.

Pros

I love the interface, very smooth navigation. Employees have loved the ease of access for checking PTO accruals and requesting PTO.
It is easy to use, and it has an appealing interface. The staff were quick to respond when I had an issue to be resolved.
Great Support by the Workteam. The excellent view for the global calendars.

Cons

I would prefer a flat monthly fee. Some of the fields are missing from the reports which is frustrating.
Lack of customer service. Malfunctioning software.
But the not good part is the lack of payment integration with the Brazilian market.

Cons

This is a large pain for most staff. There was slowness in the system recently that required their support staff to release a patch.
Likely just differences in systems. Overtime was difficult to report accurately between paychecks.
  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last review3 years ago

Key features

  • Total features65
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Approval Process Control
  • Audit Trail
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Central Reservation System
  • Channel Management
  • Client Management
  • Communication Management
  • Contract/License Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Dashboard
  • Data Import/Export
  • Discount Management
  • Document Management
  • Dynamic Content
  • Electronic Payments
  • Email Templates
  • Employee Management
  • Event Scheduling
  • GDS/OTA Integration
  • Group Reservations
  • Inventory Management
  • Invoice Management
  • Itinerary Creation
  • Leave Tracking
  • Mobile Access
  • Multi-Currency
  • Multi-Day Booking
  • Online Booking
  • Overtime Calculation
  • Package Creation
  • Payment Processing
  • Price/Margin Management
  • Pricing Management
  • Promotions Management
  • Rate Management
  • Ratings/Reviews
  • Real-Time Data
  • Real-Time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Resource Management
  • Room Booking
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Sick Leave Tracking
  • Social Media Integration
  • Supplier Management
  • Third Party Booking
  • Third-Party Integrations
  • Timesheet Management
  • User Management
  • Vacation/Leave Tracking
  • Vendor Management
  • Waiver Management
  • Website Integration
  • Total features13
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Approval Process Control
  • Audit Trail
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Central Reservation System
  • Channel Management
  • Client Management
  • Communication Management
  • Contract/License Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Dashboard
  • Data Import/Export
  • Discount Management
  • Document Management
  • Dynamic Content
  • Electronic Payments
  • Email Templates
  • Employee Management
  • Event Scheduling
  • GDS/OTA Integration
  • Group Reservations
  • Inventory Management
  • Invoice Management
  • Itinerary Creation
  • Leave Tracking
  • Mobile Access
  • Multi-Currency
  • Multi-Day Booking
  • Online Booking
  • Overtime Calculation
  • Package Creation
  • Payment Processing
  • Price/Margin Management
  • Pricing Management
  • Promotions Management
  • Rate Management
  • Ratings/Reviews
  • Real-Time Data
  • Real-Time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Resource Management
  • Room Booking
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Sick Leave Tracking
  • Social Media Integration
  • Supplier Management
  • Third Party Booking
  • Third-Party Integrations
  • Timesheet Management
  • User Management
  • Vacation/Leave Tracking
  • Vendor Management
  • Waiver Management
  • Website Integration

Integrations

  • Total integrations30
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations2
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

Alternatives

Explore similar apps

User reviews that mention these apps

MP
AvatarImg

Marc P.

Consumer Services, 1-10 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Rezdy logo

Rezdy

Not for us

Reviewed 5 years ago

We really wanted this to work, and we gave it a good shot. After many support requests, we had to go to another platform

Pros

Affordable, easy to use Looked good on paper

Cons

No support in weekends, our busy time. No lead-in time Can’t set location for events Hard to assign resources

EM
AvatarImg

Elyse M.

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rezdy logo

Rezdy

Very pleased with Rezdy!

Reviewed 8 years ago

Rezdy has been great for us, we've noticed an increase in bookings too! So accessible, we can check, confirm and edit bookings from our phones on the go. We love the Market place too, so good to connect with other agents!

Pros

Easy to use, clear most of the time.

Cons

It needs an actual smart phone app, currently having problems using on android. Also, needs to a feature that allows you to get the most out of the resources you have, an AM tour for example it would be good to make all passengers book with existing customers.

Vendor response

Hey Elyse, thanks for your review. We are currently working on a mobile manifest app and hope to be able to release this very soon.

RT
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Ruth T.

Airlines/Aviation, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Rezdy logo

Rezdy

Cuts down administration time

Reviewed 4 years ago

Has been a positive one. easy to work with - and certain staff members are willing to work through issues to get the end result or an alternative solution in how to tackle an issue.

Pros

Once the system is set up to your business requirements the daily administration time can be reduced considerably as a result. From an office where every booking was manually confirmed with an email personalised to the customer, the automated Rezdy system once installed and setup with live availability and "personalised" response template greatly reduced the daily administration requirements

Cons

As our business has a start time based on sunrise, we had a irregular weekly start time. That meant in our set ups for tour start times we still had to enter approx 50 tour sessions. .... and will need to do so every year. Very time consuming where a potentially "easy" fix could be set up by the software company based on start time - sunrise - altitude & longitude setting - X minutes before = tour start time.

AF
AvatarImg

Amanda F.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rezdy logo

Rezdy

Take your small tourism business to the next level...

Reviewed 4 years ago

Having control of my booking platform and availability is key to running a small business and most importantly having AUSTRALIAN based help-desks, with key staff you get to know is FANTASTIC! The guys in tech support do a GREAT JOB!

Pros

The flexibility and adaptability to make it work for our small tourism business and the time saving benefits; it increased revenue immediately and gave me the time to work outside of our business also.

Cons

There were some challenges during COVID processing Refunds for Cancellations (this proved difficult and was too long to get resolved at a critical time); the layout / format for email notifications is "clunky" and needs improvement; sample/templates for emails (based on industry) would be useful.

Vendor response

Dear Amanda, Thank you for taking the time to provide us this valuable feedback. This is all very helpful to us to continue to make improvements and I will make sure this is forwarded to the right teams. Kind Regards Hemant Malhotra Customer Services Manager

AP
AvatarImg

Andrea P.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rezdy logo

Rezdy

Rezdy top booking system

Reviewed 2 years ago
Pros

Possibility to connect directly using Api integrated with most major OTAs.

Cons

Some features can take long time to change or come to live.

Vendor response

Hi Andrea, We're delighted to see that your business is benefitting from our easy API integrations. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team

DM
AvatarImg

Dominic M.

Hospitality, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Rezdy logo

Rezdy

Most Comprehensive Booking Software for Tour Operators

Reviewed 4 years ago

I like the software, I use it daily, and the support is great!

Pros

- Easily able to schedule tour dates - Automated Emails - Channel management capabilities (saves so much time)

Cons

- The mobile dashboard is a little clunky

TW
AvatarImg

Tony W.

Recreational Facilities and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Rezdy logo

Rezdy

Loveday use

Reviewed 4 years ago
Pros

Easy to use and works well. I can add and update any time i like

Cons

Dont like the booking fee added on to the price. customers always question it

AF
AvatarImg

AnnaMair F.

Photography, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rezdy logo

Rezdy

Bookings made easy

Reviewed 2 years ago

I love that you have staff available to help much of the time

Pros

As someone knows little about how a website works, I have found Rezdy easy to use and when I haven't been able to work it out the tech staff are very helpful

Cons

I don't like the 'book now' button going to one product only

Vendor response

Hi AnnaMair, We're glad to see that you have found our software easy to use and that our staff have been able to help with your queries. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team

PP
AvatarImg

Paunchakree P.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Rezdy logo

Rezdy

Easy to use

Reviewed 4 years ago

When we want to connect easy

Pros

Connect with the main extranet channel for reservation manager

Cons

When we want to close availibility very difficult to do and take long time

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Shane S.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Rezdy logo

Rezdy

I use rezdy for my hiking tour company and it has all the features i need to be eifficient.

Reviewed 6 years ago
Pros

The calendar and manifest are the best features of Rezdy and that is where I spend most of my time. They are constantly modifying the manifest options which really helps with my customer check-in and that is a time when everything needs to be seamless.

Cons

I wish Rezdy had an integration with When I Work so I could help track guides with their respective shifts.

Vendor response

Hello there Shane, Thank you so much for your thoughtful feedback. I am pleased to hear that you are enjoying our platform and that it is making your business run more seamlessly. That is exactly what we aim to provide for our customers! Thank you for also including some feedback about an area you'd like us to improve on. Please rest assured that we are always working to improve our platform and I will be sure to present your feedback to our development team. Keep you eyes peeled for regularly occurring platform updates and our monthly webinars for some good Rezdy tips and tricks.

LB
AvatarImg

Liz B.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rezdy logo

Rezdy

Love it- I analysed several and choose this and have been very pleased

Reviewed 7 years ago

Saves time updating inventory on third party websites, ease of comunication in office, and to guides

Pros

Inventory link to Expedia, viator and many others, ease of use, online sales & calander, future agent links system, resource management so unable to over book, online help & video system is amazing!

Cons

Would be good to have more dashboard options... Not all new bookings pop up on dash board for us to tick they are processed and be aware of them as some are paid upon booking, but all get emailed through so we don't miss them. The set up was painful not because it is hard to use, just hard to get my brain around new things. A face to face support would be great to have and an option to have it set up for you I would have happily paid for that - Yeah!!

DM
AvatarImg

Darko M.

Hospitality, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rezdy logo

Rezdy

Great Platform. Flexible and Functional.

Reviewed 8 years ago

Very nice, reach platform that requires a certain level of training but well worth the time invested.

Pros

No pros were added to this review

Cons

No cons were added to this review

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saran v.

Entertainment, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rezdy logo

Rezdy

continues improvement

Reviewed 2 years ago

well created platform that allows anyone can learn anything with a open mind,

Pros

i am an accountant this platform help me alot to generate report with in no time its so accurate and flexible.

Cons

cant identifies anything like this its optimal now

Vendor response

Hi Saran, We're glad to see that our reporting tools have been able to help you with your business operations. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team

MH
AvatarImg

Mark H.

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rezdy logo

Rezdy

Fantastic product and service

Reviewed 8 years ago

Great product, saves us lots of time. Have always found the support very helpful and easy to understand.

Pros

Easy to use

Cons

No cons were added to this review

KT
AvatarImg

Kerry T.

Leisure, Travel & Tourism, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rezdy logo

Rezdy

Rezdy Channel Manager

Reviewed 4 years ago

The Rezdy team have been fantastic to work with, delivering excellent ongoing support.

Pros

Rezdy's channel manager provided a simple solution to connecting some of our largest OTA partners with real-time bookings and availability.

Cons

There are limitations when handling discounts, and multi-day tours.

SF
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Sequoia F.

Airlines/Aviation, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rezdy logo

Rezdy

Perris Indoor Skydiving

Reviewed 2 years ago
Pros

The check in/payment process makes our reservations the easiest

Cons

Every time we click something it opens a new tab instead of just staying on the same tab

Vendor response

Hi Sequoia, We're delighted to see that our software has simplified your check-in and payment processes. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team

MA
AvatarImg

Michelle A.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Rezdy logo

Rezdy

My Experience with Rezdy was excellent

Reviewed 11 years ago

I would recommend Rezdy for all scenic flight or helicopter companies that want to take online bookings in realt time and manage their fleet.

Pros

The process was very simple, their support was responsive and effective and I was able to get up and running in no time!

Cons

It simply works for my unique business need.

PW
AvatarImg

Phil W.

Hospitality, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rezdy logo

Rezdy

Finally, an online booking that takes the hassle out of booking.

Reviewed 8 years ago

Was rather reserved about setting up an online booking system, but we knew the manual one we had was outdated and time consuming. The team at Rezdy were very helpful and understanding and once we had got over the initial setting up stage it was plain sailing. The support team were on hand to answer any question and help if I got stuck. Soon the bookings started rolling in and we didnt have to spend time answering phones and taking manual bookings any more. Well worth the time and has made back the money already.

Pros

Its easy to use once set up

Cons

Could be more flexible in certain areas

SM
AvatarImg

Stephen M.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Rezdy logo

Rezdy

Rezdy is ok

Reviewed 4 years ago

Rezdy is ok. It does what it's supposed to do. I don't feel it's solving any problems in my business other than taking over the bookings.

Pros

It is fairly simple to use. It integrates booking software and payment products with my website. It certainly saves time and I can modify to my business.

Cons

It's simple to use but a bit awkward at times. Maybe I'm a bit thrifty but I do find it's a bit expensive to use. I do wish it was more user friendly and easier to modify. I DO NOT like that I have to save modifications I've made to a booking before I send an email (i.e. I'll add/remove products and send a confirmation email but I send the unmodified booking). The rezdy app is terrible. It only has the current week that you can look at and trying to navigate/modify bookings with the app is either very difficult or I can't do what I want to do. I just use a browser on my phone.

JL
AvatarImg

James L.

Entertainment, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Rezdy logo

Rezdy

A critical part of our business

Reviewed 2 years ago

We have had a pretty smooth time with the product but never managed to make Rezdy pay work despite many conversations with support.

Pros

The software is user-friendly and allows us to monitor / change orders with great ease.

Cons

Some of the legacy reports are still better for us. It's the ability to sort Orders by Product Date vs Order Date

Vendor response

Hi James, We're delighted to see that our software has been able to support your business and is easy to use. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team

MM
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Matt M.

Airlines/Aviation, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rezdy logo

Rezdy

Rezdy is a solid choice

Reviewed 2 years ago

We've been utilizing Rezdy since 2015 and have had a great experience overall. The channel manager works well and we've grown business with other online resellers and their customer support is proactive and always available when we need them.

Pros

We like using Rezdy as a channel manager as it connects us to multiple OTA's and travel agents and allows for 24/7, real-time, live inventory and bookings.

Cons

Rate management within the platform doesn't allow for dynamic rates. We ended up building a customized integration with Rezdy to override the pricing input into the platform to allow dynamic rates to be pushed and pulled into the system by session.

Vendor response

Hi Matt, we're very pleased to see that you're enjoying Rezdy Channel Manager and that it has been extremely effective in helping you expand your distribution channels. Thank you for taking the time to provide us with your valuable feedback, we really appreciate this. Kind Regards, Customer Care team

AS
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Alan S.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Rezdy logo

Rezdy

Avoid this Rezdy dinosaur like the plague

Reviewed a year ago

The system is an absolute drain on your will to live.

Pros

The calendar feature is a big advantage of this system

Cons

Everything - from the price to the US or Australian time zone customer support (no EU time support) through to the illogical rules, poor interface and poor terminology - it really is a system that looks as though it needs a radical rebuild based on rudimetary business process design not accountants ideas of how to count bookings for tour operators.

Vendor response

Hi Alan, We are sorry to hear that your experience with Rezdy was not satisfactory. We appreciate your feedback and we take it very seriously as we are always looking for ways to improve our system. We understand that the lack of EU time zone customer support has been an inconvenience for you. We are constantly working to expand our support to different time zones to provide better service to our...

CB
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Craig B.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rezdy logo

Rezdy

So good !

Reviewed 8 years ago

Just get it. There will be no regrets. Amazingly easy to use both for customers and admin staff. Super easy to use and real-time

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks for the great review Craig.

DL
AvatarImg

Daniel L.

Photography, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rezdy logo

Rezdy

Brought us out of the dark ages, into the light!

Reviewed 4 years ago

Overall experience has been and continues to be fabulous. Customer support is spot on every time and always within easy reach. We LOVE using ready.

Pros

We love the streamlined workflow which has dramatically simplified our administration for booking students as well as managing class numbers on the fly. Easily accessible interface from anywhere in the world allows us to manage our business remotely with little fuss.

Cons

Marketplace, although a great concept it needs to be regulated a little bit better. Difficult to separate the genuine resellers from time wasters. We would love a little more customisation with sales of gift cards and ability to manifest events which run over a number of weeks such as an 8 week course on a set night once a week.

GB
AvatarImg

Gerard B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

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Rezdy

Friendly team, okay product

Reviewed 12 years ago

Have been using the free version of Rezdy and it's pretty good.

Pros

Spoke to the customer service team - very friendly and helpful. The app works fine. Seems very simple, which is good. You do not have to spend time learning things.

Cons

Was hard to get all the info from their website. But the customer service team was really good, so that was okay.