Most popular features of all Customer Management apps
25 reviewers had the following to say about Rezgo's features:
- REZGO is not an just another product in a 'box', or application you simply download- it's getting a 'complete company's team of experts' on your side to help you sell your tours/activities online.
Pros
- Easy to use, powerful Point of Sale - Customizable branding
Cons
- Vendor accounts can only sell tours on the front-end and only sell using credit card payment - Performance based pricing module can work out quite expensive on items with high prices.
Very Happy with my experience launching my activity business with Rezgo.
Pros
Funcionality is perfect for the tour and activity business.
Cons
Some of the more complex functions are not as intuitive, but Rezgo suport is very responsive when needed
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
I have tested out a lot of other booking solutions and Rezgo has come out on top each time. The proof is in my sales.
Pros
After using the Rezgo software for tours and activities in a Christmas festival I have found my favorite feature in the software.
Cons
However I would love to see this information maybe displayed in graphs or tables on a dashboard. I had to export all my bookings in excel sheets and then convert the stats into graphs using Microsoft Office.
Thanks for the kind words Liam. We'll certainly do our best to keep improving the system. I'll pass your suggestions to the dev team for review and possible inclusion in a future release. If there is anything else we can do for you, just let us know.
Easier to manage our business and easier for customers to book our tours directly
Pros
Ease of use is what makes it so great, easy to set up and many cool features to manage your small business efficiently, easy to integrate with plugins
Cons
commission charge seems a bit high for direct reservations and through OTA's. Everything else is great about rezgo, highly recommended.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
We needed a system that allowed us to quickly setup sites for specific clients to book activities and manage payment securely.
Pros
Very easy to get up and running, nice customization options and intuitive user interface-front and back end.
Cons
High per transaction costs-this is tough for us when competing with so many other online booking systems; margins are thin and this makes it hard to stay competitive in pricing.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Pros
The ability to adjust pricing for different time periods.
Cons
Can have people pay deposit but no follow up for full amount meaning you need to use other payment methods.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
I have no experience in the technical aspects of creating a website particularly a booking engine. I spent months comparing the different providers out there and settled on Rezgo. I like the comprehensive help information provided under their resource section and I called a few times before becoming a client and got quick answers to my questions.
I had to export all my bookings in excel sheets and then convert the stats into graphs using Microsoft Office.
Rating breakdown
Hi Liam,
Thank you for the kind words and the fantastic feedback. We're always looking for feedback on features that would be valuable for you and the other Rezgo users. I'll pass your recommendations on to the dev team for review. Hopefully we can add some of these in.
Cheers,
Stephen
What's great though is the ticketing system that creates mobile and print versions of the booking ticket.
Set up my tours.. linked my website to the Rezgo booking pages.. and within a week of asking Rezgo had co-branded my booking pages to match my website.. fab..!
Pros
On top of that, the complimentary co-branding service they offer whereby they match the look of your own website to their booking pages is fantastic... and delivery of which was done in just a few days.
Cons
In all honesty I havent used the system yet for a long enough period of time to have uncovered any pet peeves.. time will tell but so far I have no complaints whatsoever.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Monthly
Likelihood to recommend
The complimentary co-branding really helps to provide consistency between my site and my Rezgo site.
There are much better Outsourced CRMs out there.
Since you posted the same review on Capterra, I'll respond in a similar manner. I'm sorry that you were not satisfied with your customer service experience. We try very hard to provide the best possible customer support we can, but occasionally we fall short and when that happens, we take responsibility for our actions. That said, we expect that Rezgo members also take responsibility for their actions. These responsibilities are clearly stated in the Terms of Service that all Rezgo members, including yourself, agree to when they sign up and use the service.
Your complaint regarding not being provided with adequate notice about the update is unfounded. We provided ample notice (over 9 months) of upcoming updates as well a generous 3 month beta period during which time you had ample time to become familiar with the new features and administrative updates and front-end changes. We posted these notices via email, on the website, our Facebook page, and on Twitter. We even recommended that you update your images in a blog post when the beta was released in July and again two weeks before the release was made.
When you chose to call to complain about not being provided with ample notice and then insisted that we pay for your web developer to update the images, the support team provided you with the correct answer. Part of your responsibility as a Rezgo member is to maintain your content. You'll notice in the terms of service that we take responsibility for the technology and in exchange, you take responsibility for your content. Rezgo does not and never will manage your content for you. This is not something we have ever offered.
When our support team transferred your call to someone who could properly address your request for reimbursement, but was unfortunately not able to answer your call, you called back and yelled at our support team. When our team was unable to satisfy your request on the phone, you chose to write negative reviews on these software sites instead of waiting for response. We don't condone or reward abusive behaviour towards our team and it won't be tolerated.
For the record, we have honoured your request and credited the costs you incurred, as a sign of good will and nothing more. We did this not because we are responsible for your content but because it was an acknowledgement of your frustration with your customer service experience. Despite what you may feel, we take customer service seriously and we respect and appreciate the fact that you have chosen to use Rezgo. We don't force businesses to use our system and we don't claim that it is the best fit for everyone. If Rezgo is not a good fit for your business, you are certainly welcome to use a system that better suits your needs.
Cons: The design is simple and basic and the colors and typography are pretty rude, take time to understand how it works, slow customer service.
Their turn around time for support is very good and the staff is very friendly and knowledgeable
Pros
The big plus for me was the fact that they customize you rezgo engine to match your existing profile FREE!
Cons
It is not built to accept hotel type reservations. It would be cool if the % on each booking was a bit cheaper.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Rezgo
For start up travel agent and tour operator this is your tool.
Several times Rezgo support included advice via Skype so I could implement some step-by-step procedures in real-time. Like I said OUTSTANDING!
Very happy with the Co-Branding that Rezgo team just implemented into our booking.
The support is great, I got an adjustment on the template to fit my own website and it looked perfect.
Pros
Easy to use
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Rezgo
Yes, I thin you guys should make your own fully responsive Wordpress theme for tour companies.
The one benefit is that I will be sourcing someone to create a similar product but with multi day capabilities.
Pros
Pricing tiers easy. Great system but......
Cons
Having that main feature for a tour operator so people can book multi days is a must have feature... can not believe that that feature is not standard.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Thanks for the review Lisa. We certainly appreciate your feedback. As we mentioned to you in several email messages and support chats, the functionality you are looking for is not supported in Rezgo and we don't plan on adding it. Rezgo is ideally suited for day activities, excursions, and tours not complex custom built multi-day trips. I'm sorry we were unable to clearly articulate this to you in our many messages back and forth. In either case, I hope you find a solution that works for you!
Quick set up of tour listings and very good support so far.
Pros
Second, the tours are easy to build, the set up is intuitive and if it were not for my lack of experience, I woud have done it even faster. Third, the few issues and questions I had were resolved within 24 hours and the instructions are clear.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
We are very happy to develop the Rezgo booking software in our website. It has given us the possibility to offer our products in a friendly and seamless way and has opened our options to take the company to new horizons.
Pros
The SEO for google.
Cons
you can not entirely customize it
Rating breakdown
Time used: Less than 6 months
Frequency of use: Monthly
Likelihood to recommend
Recommendations to others considering Rezgo
alternatives to customize the system without the html codes.
I needed to co-brand my rezgo website with my company colours but I could not do it myself.
Online booking system
Pros
It is easy to create and modify products, manage bookings and offer clear and easy access to customer to book products
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
