This is your compare tray
Apps you want to compare will be listed here. Launch a head to head comparison at any time.
Learn why GetApp is free
Affordable and easy-to-use POS software helps retailers grow
RockSolid MAX Reviews - Page 2
38 reviews
Recommended
Tessa W.
Retail, 1-10 employees
Used daily for 1-2 years
Review source
Share this review:
Very helpful and responsive customer service
Customer service is very helpful and responsive
Not being trained d/t system already in place upon purchase of business.
Daniel K.
Building Materials, 11-50 employees
Used daily for 6-12 months
Review source
Share this review:
Overall, it has been a sound investment in the efficiency of our company
The cloud based format, integration with Orgill, fairly simple learning process
Online help is difficult to search/navigate, responses from tech support is very slow (they have a solution, it just takes a while to get it
jesse s.
Building Materials, 1-10 employees
Used daily for 6-12 months
Review source
Share this review:
pretty good like it so far
the program runs way smoother and i love the customer service
sometimes finding things and the reports are hard
Fred K.
Retail, 1-10 employees
Used daily for 6-12 months
Review source
Share this review:
This would have been an ok system 20 years ago. I had a competitors system, switched to Rock Solid, and decided to switch back after 10 months. When inquiring with support on features all but once I was informed our system cannot do that. Support was decent, except I was on hold close to supporting hours ending when the recording stated "support hours have ended please call again tomorrow" and hung up on me. I was furious since the system was locked up I could not even run a customer purchase. I would not recommend this system for an advanced user. I would compare ECI software Windows 98, years behind everyone else. The reason I gave ECI one star is because I could not give it zero stars.
No pros were added to this review
So many things you cannot do. ie email a purchase order, re email an invoice or run a receiving report for goods received. Takes too many steps to accomplish a task such as looking up an item with an unknown stock number.
Diane S.
Farming, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
Waste of your money
Had great reports and end of day features. It was easy to check out customers and fairly easy to enter purchase orders.
Did not keep inventory correctly and could not get technical help. Everytime we had a problem we were told that their system had never done this before.
Michael B.
Retail, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
This product was introduced to us at a trade show. We knew immediately that this would be the POS that we would choose. Purchasing was a breeze. Shipping was fast. Implementation was smooth. Training was amazing with rep. ( Wonder Woman)
Ease of use. Document handling. Inventory control. Ordering capabilities.
We have no issues with the software, works flawlessly.
JASVIN G.
Retail, 1-10 employees
Used other for less than 6 months
Review source
Share this review:
i cant think of anything else that this company could provide in this budget friendly software. they take care of all most all those thing which are hard to integrate such as cloud computing, point to sale, inventory and credit card information.
mobile connectivity and special order handling are among the best features they are having as well as easily integrated with majority of those accounting solutions. it is one of the convenient software till the date can be proved had you not know about it till now.
there are only some features i don't prefer are troubleshooting which should last for few minutes, but that doesn't make this software not worth it. in fact their trained staff try their best to train you in 10 classes a week to teach you.
Mary W.
Retail,
Review source
Share this review:
The product is easy to use. We can add on what we need easily. When I have questions, I get a quick response.
The add ons are easy, but for a new shoestring budget start-up, the cost of the add ons can add up.
Mark C.
Retail,
Review source
Share this review:
They have very helpful support, and it has great functionality. We are still learning all it can do!
So far we've liked everything! We are still experimenting with options and rolling them out slowly.
Bonnie O.
Retail, 11-50 employees
Used other for less than 6 months
Review source
Share this review:
If you have a high volume of customers at your cash registers DO NOT purchase this program. It runs way to slow and shuts down randomly while wringing people up. I have used 6 different point of sale programs through the years and this is the absolute WORST program I have ever used. I am a bookkeeper and do retail management and I do not recommend this program.
This would be a very good program for keeping track of sales in an office. You have lots of reports at your disposal.
Times out constantly while using. Too slow. Can't print duplicate receipts for customers. Can't do proper maintenance on products. Point of Sale and Maintenance are all in the same program so you have to quit what you are doing to ring up a customer and then start all over again from scratch. No ease of access for register people to find products that don't scan. Does not ring up sale items at sale prices. Coupons don't scan properly.
Nobre A.
Apparel & Fashion,
Review source
Share this review:
I like the price and value proposition. They have great customer service.
They provide only annual updates to their software.
Jerrod B.
Retail,
Review source
Share this review:
ECi's personnel oversold the software. This software is nothing more than an overpriced upgrade from carbon copy receipts. Save your money and purchase Intuit. I have been way more satisfied as a Construction Supplier with QuickBooks.
The so called customer support is non-existent! If you feel that your software was not implemented correctly or need additional support, forget it!
Diane S.
Farming,
Review source
Share this review:
It is really easy to use.
It does not keep inventory correctly. Also, support is almost nonexistent.
© 2010-2022 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.