rsvpBOOK Features

rsvpBOOK

Online event registration software

4.71/5 (38 reviews)

rsvpBOOK Feature Summary

  • Attendee management
  • Guest list management
  • Donation solicitation
  • Room block management
  • Registration management
  • Catering management
  • Speaker management
  • Session tracking
  • Self check-in
  • Event registration
  • Activity registration
  • Client/customer management
  • Payment processing
  • CRM
  • Refund automation
  • Marketing management
  • Ticket management
  • Online file submission
  • Branded website
  • Customizable branding
  • Form builder
  • Survey management
  • Waitlist management
  • Custom reports
  • Email confirmations
  • Email invitations
  • Automatic alerts
  • Custom name badges
  • Template management
  • Custom content wizards
  • Real time data
  • Real time reporting
  • Customizable questions

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (357 other apps)
Activity Dashboard (214 other apps)
Activity Tracking (158 other apps)
Automatic Notifications (194 other apps)
CRM Integration (130 other apps)
Calendar Management (180 other apps)
Custom Fields (146 other apps)
Customer Database (151 other apps)
Customizable Branding (191 other apps)
Customizable Reporting (159 other apps)
Customizable Templates (165 other apps)
Data Import/Export (174 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
Real Time Data (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)
Third Party Integration (209 other apps)

Competitor Feature Comparison

rsvpBOOK Feature Reviews

25 reviewers had the following to say about rsvpBOOK's features:

Lenore Rozner

Three time user

2017-03-31

We set up a Paypal link very easily to accept credit card payments. And their per registration fees are conveniently now handled through monthly credit card charges instead of having to pay by check.

Pros

I am able to use their standard reports or set up custom ones that can be accessed by more than one person - which allows for delegation of event activities.

Cons

The limits on sizing of photo banners and placement of logos - at least in the version that I have been using.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10

Recommendations to others considering rsvpBOOK

If you want to use the conditional questioning options, do consult with their staff before hand so that you make set-up far easier on yourself!

Source: Capterra
Helpful?   Yes   No
Read more
Candice Murphy

Easily customizable, robust tool for event registrant assignments, reports, and communication

2016-07-26

We could not run our clinic each year without maintaining information on our registered volunteers and communicating with them in a timely manner, and rsvpBook enables us to manage all this. We customized our registration questions and answers to help us easily filter registrants according to their abilities/training (or lack thereof) and ensure they can easily assign themselves to appropriate volunteer positions.

Pros

Ease of use; customizability; responsive, friendly, and knowledgeable staff; compatibility with Excel and email; repeatability.

Cons

Can't think of a thing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering rsvpBOOK

Making use of setting up package responses to registrant questions (drop-downs, checklists, radio buttons) enables robust reporting, which in turn helps event managers and leaders to evaluate the software and the event each year. This is invaluable to us, and we improve each year because of it.

Source: Capterra
Helpful?   Yes   No
Read more
Donna Walton

RSVPbook.com User Review

2016-08-25

It has enabled us to manage our 5000 plus employee populations' educational tracking and course scheduling requirements.

Pros

The highly responsive and accessible Tech support. The ease of use of the system.

Cons

Desire to manipulate the data into more useful reports without much effort.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering rsvpBOOK

Streamline the reporting system. There is always a need to know the quantitative data based on the input.

Source: Capterra
Helpful?   Yes   No
Read more
Scott Spagnoli

RSVP for Training Registration

2016-07-27

Registration is quick, we can track all that attended and lastly, we use the custom reports (which is very easy to use) as our database of all trained users.

Pros

The ease of creating events as well as the ease of our learners self registering for the classes. We can easily check the registration and mark attendance from a smartphone or tablet.

Cons

Not much!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering rsvpBOOK

RSVP has been very accommodation with our customizing feature requests. They are always improving their product and adding neat new features. Customer support is always quick to respond to our requests & I can always rely on RSVP to work. It never lets us down!

Source: Capterra
Helpful?   Yes   No
Read more
KRISTA BELLE MICKELSON

RSVP Book Review

2016-08-17

They are very helpful and can assist you in customizing a site that works for your event.

Pros

Ease of creating the site, customer service, reporting capabilities, easy to obtain the necessary information from our vendors, and as you learn the software it becomes easier for me to update on my own.

Cons

The confirmation page once someone has already registered - if I make a change it should be able to say thank you for updating...instead of sending a NEW confirmation email. It is confusing to our vendors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ralph Oneal

Gulf Coast Elder Abuse Conference

2016-07-26

Great customer service, easy to learn interface; produces great comments from our registrants and from our volunteers who administer the system.

Pros

Capacity to collect and manage data.

Cons

So far, nothing to dislike.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering rsvpBOOK

Do not wait until the last minute to complete the setup; there is so much functionality that if you have not done a particular function before, you may get lost in the process.

Source: Capterra
Helpful?   Yes   No
Read more
Vonzella F Bryant

RSVP Meeting Registration

2016-09-01

Many family members were impressed with the registration system. It really was quick to get it up and running which was amazing with all the variations we wanted. The software has a lot of flexibility and can accommodate just any registration idea.

Pros

Ease of adding all the special features we needed like different categories of registration, merchandise selling, flexible donation, installment payments, etc.

Cons

I really don't think the password feature was helpful for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering rsvpBOOK

Don't hesitate to call in and ask if there is something you dream of doing but can't figure it out. Nelson found ways to help us do all we wanted to do. He also helped me simplify the site.

Source: Capterra
Helpful?   Yes   No
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Amy Dailey

Awesome support!

2017-03-27

My review comes from a point of view of having used RSVPbook for many years... though there are some areas that become easier with experience, and every year there are improvements (as RSVPbook will take feedback and make the improvements... giving customers a voice), I can't say enough about how flexible and AWESOME their support team is to assist and help find solutions if the customer runs into any challenges or simply has a minor questions; the response time is almost immediate!

Pros

flexible and a wide variety of functionality... and of course the reports and tips!

Cons

sometimes a bit cumbersome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering rsvpBOOK

in the sections for sessions, would love to see the entry be more flexible, i.e. allowing the sessions to be entered once... the allow to bulk assign a session to multiple times/dates.

Source: Capterra
Helpful?   Yes   No
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Lori Myers

Superb Customer Service and Great Features that are easy to use!

2017-03-28

They can even customize specific pieces to meet customer needs!

Pros

Customer service! Easy to use and navigate

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Danielle Corral

VPA rsvpBook review

2016-07-26

Overall, it has been helpful software but there have been glitches before where it emailed recipients multiple times, it sent an email out at a wrong time, and it RSVPbook was down and we had to call in to RSVPBook to tell them.

Pros

Nice to use to set-up registration links online and manage attendance and tracking.

Cons

It can be a little confusing when editing and creating email templates within email wizard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Amanda Obery

Great value and functionality for the cost! Perfect for small non-profits!

2017-03-24

The final event site is a bit dated in terms of design and can feel a bit clunky, however, again for not having startup costs and large starter fees, this is by far the best site I've found.

Pros

The fees are reasonable, particularly in light of the functionality. Customer service is also stellar.

Cons

The administrative dashboard is also a bit tricky to navigate- not very user-friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dick Van Gelder

Fantastic database platform; used for past 4 years!!!

2016-08-02

Can't thank Nelson and all of you at RSVP for development of this wonderful database info management resource!!!

Pros

Functionality and usability for someone not tech oriented for database management!!

Cons

The more I use it the easier it is to achieve mobility; repetition is the key to knowledge!!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering rsvpBOOK

It may be more of a hardware challenge vs. software, but the cycle time for the "system" to accept updates/changes/edits/data entry that I as a user input is about 45 seconds. While this sounds OK, it is an extremely slow and arduous process to build or edit a platform when you have to do this hundreds of times over and over. There is probably architectural reasons why it takes the database to update saves/edits, but there's a challenge for you to work on after your morning coffee.

Source: Capterra
Helpful?   Yes   No
Read more
Cecilia Harmon

Anchorage AEYC

2016-08-25

Our experience has been good and we have always had excellent support. Both Nelson and John have been very helpful.

Pros

Having all the information in one place. Reports are wonderful.

Cons

It has been a year so I don't remember any problems with the software. Get ready to setup a new event so we can't let you know than. Thanks!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10

Recommendations to others considering rsvpBOOK

No

Source: Capterra
Helpful?   Yes   No
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Jim Chapel

RSVPBook is a bargain for the services they provide

2016-09-29

Setup is easy, navigation is clear and logical, managing the registrations is straightforward, and the customized reports are simple to build.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Leasha Jackson

Great product and wonderful customer service!

2016-08-25

We had a homegrown registration system that was very hard to configure and restricted us with what we could do. We made a list of features and when we spoke to rsvpBOOK they had everything we needed, wanted and more! They were very helpful with setting up the system with us and fast to respond to any questions and requests we've asked them for.

Pros

There is a ton of additional functionality beyond the form, you have the ability to easily create and customize reports, print name tags, etc.

Cons

I can't think of anything, we have been extremely happy with using rsvpBOOK!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering rsvpBOOK

For our company they had way more to offer than any other event management software out there. I would highly recommend using them!

Source: Capterra
Helpful?   Yes   No
Read more
Jenny Gruber

L.O.V.E. R.S.V.P.

2017-03-24

We can always count on Nelson and John to make our registration experience and reporting on the back end most effective.

Pros

Multiple features and amazing tech support

Cons

Sometimes there are multiple layers to the same feature so I have to go in and click options in more than one section to ensure the setting is correct.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
E King

Review on RSVP

2017-03-15

A great company, use for several conferences, ease of use, set up and reporting all great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kay Smarr

RSVPBook is great!

2016-07-26

We have been using RSVPbook as registration software for our conferences for about 6 years now. I looked at several different software packages when we first wanted to go to an online registration system. RSVPbook seemed user friendly and very reasonably priced.

Pros

If you need help, their Customer Support is excellent.

Cons

Setting up multiple payments for different registrants from the same location.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering rsvpBOOK

For the price and support, you can't find a better product.

Source: Capterra
Helpful?   Yes   No
Read more
Bryan DeVore

Robust Tools, Excellent Support!

2017-03-24

We also really appreciated much of the automated functionality, such as automatic emails for those registered in sessions that had to be cancelled.

Pros

Very thorough set of tools for event planning and communication.

Cons

Limited tools for communicating with speakers. It would be great to be able to automate communication with speakers and presenters.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering rsvpBOOK

A series of video tutorials would be helpful.

Source: Capterra
Helpful?   Yes   No
Read more
Cynthia Dunlap

rsvpBOOK - best company to work with EVER!

2016-07-26

The Christa McAuliffe Technology Conference (CMTC) in New Hampshire is a 4-day event with Monday PreConference and 3 full conference days. We have multiple session types along with multiple registration fees and deadlines. rsvpBOOK has kept up with our needs since 2010.

Pros

The software is flexible, provides historical data over time, can be customized at a reasonable cost when needed, and continues to improve and add features.

Cons

Along with the improvements came a cost increase, certainly reasonable, but not the bargain it used to be for non-profits.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering rsvpBOOK

We have not used any of the online payment features so cannot comment about that feature of the system.

Source: Capterra
Helpful?   Yes   No
Read more
Ronald Heier

Five year user

2017-03-24

Copying the template from one year and reusing a second time with needed changes will significantly reduce your setup time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 201-500 employees)

Preparing for my Wedding with rsvpBOOK!

2018-11-08

It is simple and informative site which let's you create your event.

Pros

Up to date notifications of the count for the registered participants.

Cons

Because it is very understandable and easy to navigate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ralph Oneal

Conference Registration Made Easy

2017-03-28

We have used rsvpBOOK for several year to automate the registration and related functions for our conference, and it has been a real boon for us.

Pros

Easy of use, technical support, low cost.

Cons

I look forward to the development of a smartphone app that will be available to attendees for them to easily manage their schedule for our conference.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dotty Widmann

rsvpbook review

2016-08-25

We have used this software for arts and creative events since 2013. Most of our events have from 20-120 registrants. For events on very small scale to larger scale it works very well.

Pros

I appreciate the email features, and sales and sessions information, that is readily available.

Cons

Sometimes my registrants don't save at bottom as they don't scroll all the way down or check off a required field and get confused, but I can usually help them with that and it gets resolved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jessica Eaton

Great product, excellent customer service

2016-07-26

The best customer service!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more