rsvpBOOK Features

rsvpBOOK

Online event registration software

4.7/5 (40 reviews)

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Customizable Branding
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ACH Payment Processing
Abstract Management
Access Controls/Permissions
Agenda Management
Alerts/Notifications
Attendance Management
Attendee Management
Attendee Tracking
Badge Management
Budgeting/Forecasting
CRM
Calendar Management
Class Registration
Client Management
Communication Management
Conferences/Conventions
Contact Management
Customizable Branding
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Electronic Submission
Email Invitations & Reminders
Email Marketing
Engagement Tracking
Event Management
Event Registration
Event Scheduling
Exhibit/Vendor Management
Forms Management
Gamification
Group Registration
Guest List Management
Marketing Automation
Meeting Management
Mobile Access
Online Registration
Onsite Registration
PCI Compliance
Payment Processing
Presentation Streaming
Real Time Data
Real Time Reporting
Real-Time Chat
Refund Management
Registration Management
Reminders
Reporting & Statistics
Reporting/Analytics
Returns Management
Room Block Management
SSL Security
Scheduling
Self Check-in/Check-out
Social Media Integration
Social Promotion
Space Management
Speaker Management
Sponsorship Management
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Template Management
Third Party Integrations
Ticketing
Vendor Management
Video Conferencing
Video Streaming
Volunteer Management
Website Management
Weddings/Parties
Visit WebsiteCompare App
ACH Payment Processing
Abstract Management
Access Controls/Permissions
Agenda Management
Alerts/Notifications
Attendance Management
Attendee Management
Attendee Tracking
Badge Management
Budgeting/Forecasting
CRM
Calendar Management
Class Registration
Client Management
Communication Management
Conferences/Conventions
Contact Management
Customizable Branding
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Electronic Submission
Email Invitations & Reminders
Email Marketing
Engagement Tracking
Event Management
Event Registration
Event Scheduling
Exhibit/Vendor Management
Forms Management
Gamification
Group Registration
Guest List Management
Marketing Automation
Meeting Management
Mobile Access
Online Registration
Onsite Registration
PCI Compliance
Payment Processing
Presentation Streaming
Real Time Data
Real Time Reporting
Real-Time Chat
Refund Management
Registration Management
Reminders
Reporting & Statistics
Reporting/Analytics
Returns Management
Room Block Management
SSL Security
Scheduling
Self Check-in/Check-out
Social Media Integration
Social Promotion
Space Management
Speaker Management
Sponsorship Management
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Template Management
Third Party Integrations
Ticketing
Vendor Management
Video Conferencing
Video Streaming
Volunteer Management
Website Management
Weddings/Parties
Visit WebsiteCompare App

rsvpBOOK Feature Reviews

25 reviewers had the following to say about rsvpBOOK's features:

Candice M.

Easily customizable, robust tool for event registrant assignments, reports, and communication

2016-07-26

Other states that run similar annual clinics have copied our rsvpBook event setup (with our permission), which has also enable them to get a jump start on managing their events.

Pros

Ease of use; customizability; responsive, friendly, and knowledgeable staff; compatibility with Excel and email; repeatability.

Cons

Can't think of a thing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering rsvpBOOK

Making use of setting up package responses to registrant questions (drop-downs, checklists, radio buttons) enables robust reporting, which in turn helps event managers and leaders to evaluate the software and the event each year. This is invaluable to us, and we improve each year because of it.

Source: Capterra
Helpful?   Yes   No
Read more
Donna W.

RSVPbook.com User Review

2016-08-25

RSVPbook.com has been very beneficial to meeting the needs of our company. It has enabled us to manage our 5000 plus employee populations' educational tracking and course scheduling requirements.

Pros

The highly responsive and accessible Tech support. The ease of use of the system.

Cons

And it's compatibility with Microsoft Access program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering rsvpBOOK

Streamline the reporting system. There is always a need to know the quantitative data based on the input.

Source: Capterra
Helpful?   Yes   No
Read more
Lenore R.

Three time user

2017-03-31

They were extremely accommodating about our non-profit status in pricing and their customer service was excellent.

Pros

I am able to use their standard reports or set up custom ones that can be accessed by more than one person - which allows for delegation of event activities.

Cons

The limits on sizing of photo banners and placement of logos - at least in the version that I have been using.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10

Recommendations to others considering rsvpBOOK

If you want to use the conditional questioning options, do consult with their staff before hand so that you make set-up far easier on yourself!

Source: Capterra
Helpful?   Yes   No
Read more
Dick V.

Fantastic database platform; used for past 4 years!!!

2016-08-02

Can't thank Nelson and all of you at RSVP for development of this wonderful database info management resource!!!

Pros

Functionality and usability for someone not tech oriented for database management!!

Cons

The more I use it the easier it is to achieve mobility; repetition is the key to knowledge!!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering rsvpBOOK

It may be more of a hardware challenge vs. software, but the cycle time for the "system" to accept updates/changes/edits/data entry that I as a user input is about 45 seconds. While this sounds OK, it is an extremely slow and arduous process to build or edit a platform when you have to do this hundreds of times over and over. There is probably architectural reasons why it takes the database to update saves/edits, but there's a challenge for you to work on after your morning coffee.

Source: Capterra
Helpful?   Yes   No
Read more
KRISTA BELLE M.

RSVP Book Review

2016-08-17

They are very helpful and can assist you in customizing a site that works for your event. Our event continues to grow and change so this is very helpful.

Pros

Ease of creating the site, customer service, reporting capabilities, easy to obtain the necessary information from our vendors, and as you learn the software it becomes easier for me to update on my own.

Cons

The confirmation page once someone has already registered - if I make a change it should be able to say thank you for updating...instead of sending a NEW confirmation email. It is confusing to our vendors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Amy D.

Awesome support!

2017-03-27

My review comes from a point of view of having used RSVPbook for many years... though there are some areas that become easier with experience, and every year there are improvements (as RSVPbook will take feedback and make the improvements... giving customers a voice), I can't say enough about how flexible and AWESOME their support team is to assist and help find solutions if the customer runs into any challenges or simply has a minor questions; the response time is almost immediate!

Pros

flexible and a wide variety of functionality... and of course the reports and tips!

Cons

sometimes a bit cumbersome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering rsvpBOOK

in the sections for sessions, would love to see the entry be more flexible, i.e. allowing the sessions to be entered once... the allow to bulk assign a session to multiple times/dates.

Source: Capterra
Helpful?   Yes   No
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Vonzella F B.

RSVP Meeting Registration

2016-09-01

Many family members were impressed with the registration system. It really was quick to get it up and running which was amazing with all the variations we wanted. The software has a lot of flexibility and can accommodate just any registration idea.

Pros

Sharing reports with other admin members was also a big help.

Cons

I really don't think the password feature was helpful for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering rsvpBOOK

Don't hesitate to call in and ask if there is something you dream of doing but can't figure it out. Nelson found ways to help us do all we wanted to do. He also helped me simplify the site.

Source: Capterra
Helpful?   Yes   No
Read more
Amanda O.

Great value and functionality for the cost! Perfect for small non-profits!

2017-03-24

It's perfect for organizations who need to filter registrants, sign up for multiple events, purchase additional items, and share information all in one place.

Pros

The fees are reasonable, particularly in light of the functionality. Customer service is also stellar.

Cons

The administrative dashboard is also a bit tricky to navigate- not very user-friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Danielle C.

VPA rsvpBook review

2016-07-26

Overall, it has been helpful software but there have been glitches before where it emailed recipients multiple times, it sent an email out at a wrong time, and it RSVPbook was down and we had to call in to RSVPBook to tell them.

Pros

Nice to use to set-up registration links online and manage attendance and tracking.

Cons

It can be a little confusing when editing and creating email templates within email wizard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Scott S.

RSVP for Training Registration

2016-07-27

Registration is quick, we can track all that attended and lastly, we use the custom reports (which is very easy to use) as our database of all trained users.

Pros

The ease of creating events as well as the ease of our learners self registering for the classes. We can easily check the registration and mark attendance from a smartphone or tablet.

Cons

Not much!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering rsvpBOOK

RSVP has been very accommodation with our customizing feature requests. They are always improving their product and adding neat new features. Customer support is always quick to respond to our requests & I can always rely on RSVP to work. It never lets us down!

Source: Capterra
Helpful?   Yes   No
Read more
Ralph O.

Gulf Coast Elder Abuse Conference

2016-07-26

Great customer service, easy to learn interface; produces great comments from our registrants and from our volunteers who administer the system.

Pros

Capacity to collect and manage data.

Cons

So far, nothing to dislike.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering rsvpBOOK

Do not wait until the last minute to complete the setup; there is so much functionality that if you have not done a particular function before, you may get lost in the process.

Source: Capterra
Helpful?   Yes   No
Read more
Lori M.

Superb Customer Service and Great Features that are easy to use!

2017-03-28

The system is very easy to use and navigate. The reporting capabilities and the wizards for creating the registration are helpful.

Pros

Customer service! Easy to use and navigate

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cecilia H.

Anchorage AEYC

2016-08-25

Our experience has been good and we have always had excellent support. Both Nelson and John have been very helpful.

Pros

Having all the information in one place. Reports are wonderful.

Cons

It has been a year so I don't remember any problems with the software. Get ready to setup a new event so we can't let you know than. Thanks!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10

Recommendations to others considering rsvpBOOK

No

Source: Capterra
Helpful?   Yes   No
Read more
Ralph O.

Conference Registration Made Easy

2017-03-28

From the administration side, the capacity to set up the registration process, manage the attendee information, develop the post-event critiques, communicate by email and all the other management features make this the obvious choice for our event!

Pros

Easy of use, technical support, low cost.

Cons

I look forward to the development of a smartphone app that will be available to attendees for them to easily manage their schedule for our conference.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jenny G.

L.O.V.E. R.S.V.P.

2017-03-24

We can always count on Nelson and John to make our registration experience and reporting on the back end most effective.

Pros

Multiple features and amazing tech support

Cons

Sometimes there are multiple layers to the same feature so I have to go in and click options in more than one section to ensure the setting is correct.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
E K.

Review on RSVP

2017-03-15

A great company, use for several conferences, ease of use, set up and reporting all great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jim C.

RSVPBook is a bargain for the services they provide

2016-09-29

Setup is easy, navigation is clear and logical, managing the registrations is straightforward, and the customized reports are simple to build.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ronald H.

Five year user

2017-03-24

Copying the template from one year and reusing a second time with needed changes will significantly reduce your setup time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Bryan D.

Robust Tools, Excellent Support!

2017-03-24

rsvpBOOK is an excellently designed and robust tool that has allowed us to efficiently register our attendees, communicate with them regarding changes in sessions, and give them all their information on a web-based app before showing up for the event.

Pros

Very thorough set of tools for event planning and communication.

Cons

Limited tools for communicating with speakers. It would be great to be able to automate communication with speakers and presenters.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering rsvpBOOK

A series of video tutorials would be helpful.

Source: Capterra
Helpful?   Yes   No
Read more
Leasha J.

Great product and wonderful customer service!

2016-08-25

We had a homegrown registration system that was very hard to configure and restricted us with what we could do. We made a list of features and when we spoke to rsvpBOOK they had everything we needed, wanted and more! They were very helpful with setting up the system with us and fast to respond to any questions and requests we've asked them for.

Pros

There is a ton of additional functionality beyond the form, you have the ability to easily create and customize reports, print name tags, etc.

Cons

I can't think of anything, we have been extremely happy with using rsvpBOOK!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering rsvpBOOK

For our company they had way more to offer than any other event management software out there. I would highly recommend using them!

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 201-500 employees)

Preparing for my Wedding with rsvpBOOK!

2018-11-08

It is simple and informative site which let's you create your event.

Pros

Up to date notifications of the count for the registered participants.

Cons

Because it is very understandable and easy to navigate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Dotty W.

rsvpbook review

2016-08-25

We have used this software for arts and creative events since 2013. Most of our events have from 20-120 registrants. For events on very small scale to larger scale it works very well.

Pros

I appreciate the email features, and sales and sessions information, that is readily available.

Cons

Sometimes my registrants don't save at bottom as they don't scroll all the way down or check off a required field and get confused, but I can usually help them with that and it gets resolved. If I have an event that is multiple weekends or on multiple days, it is hard to enter that into the form.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jodi H.

Jodi says...

2017-03-24

On the down side, that flexibility makes the set-up a bit confusing, but I have never encountered better customer service in my life!

Pros

Absolutely amazing customer service!

Cons

I know I've said this before in a customer survey, and I can't imagine I'm the only one who thinks this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10

Recommendations to others considering rsvpBOOK

I really do like the software, and the more I use it the better I get. Thanks!

Source: Capterra
Helpful?   Yes   No
Read more
Karen Z.

Great choice for small non-profit with few small conference events per year.

2021-05-19

This solved our problem with our prior software being sunset and having the only other option be to used the more expensive flagship product. So I went shopping, compared about 10 options and settled on rsvpbook. Very happy with it. Cheaper products are much less robust. We register people for two conferences a year with breakout groups and hired speakers. One draws about 100 participants and the other 50.

Pros

The biggest benefit for us was the small percentage of registration fee because our conferences are over Memorial Day weekends and cost $500-$600. Calculate any other website's transaction fee for that large a price and the transaction fee will be substantially more. On top of that we use PayPal for settling credit cards and we benefit somewhat from their volume which affects the charges the credit card networks assess. I am thrilled with the technical support. Prompt, articulate communication. Although support is not promised on weekends, I have sometimes received responses. A big issue for us was being able to let people make multiple payments, not all at once. There are many more features of this software that I haven't used but people can register themselves, edit their own registrations. There's very flexible registrant types, breakout session setup and many options for tickets and payments. I want to explore the lodging options. I also like that you can have a testing window open and the "back end" at the same time and you can modify settings in the back end, and then refresh the testing window to see the effect. The only downside is that you sometimes need to re-enter the registrant information after refreshing.

Cons

As someone else mentioned, the email editor is initially confusing but I just noticed at the top there are instructions for importing a word document without problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kay S.

RSVPBook is great!

2016-07-26

We have been using RSVPbook as registration software for our conferences for about 6 years now. I looked at several different software packages when we first wanted to go to an online registration system. RSVPbook seemed user friendly and very reasonably priced.

Pros

If you need help, their Customer Support is excellent.

Cons

Setting up multiple payments for different registrants from the same location.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering rsvpBOOK

For the price and support, you can't find a better product.

Source: Capterra
Helpful?   Yes   No
Read more