Salesforce Sales Cloud Pricing, Features, Reviews & Comparison of Alternatives

Salesforce Sales Cloud Reviews

Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

4.23/5 (3,390 reviews)
24,639     27,715

Salesforce CRM (Sales Cloud) puts everything you need at your fingertips — from anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy.
www.salesforce.com

Salesforce Sales Cloud Reviews (3,390)

Most positive review

 The best way to store customer data

I love how configurable this tool is. Salesforce reminds me of a kitchen where every tool, pot, and pan has its own little cubby, so everything stays perfectly organized, and you can find it exactly when you need it.

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Reviewed 30th of March, 2016 by Christina Gremore

Most critical review

 Good, but needs work

- Not easy to use - Dated interface. Our sales team lives in Salesforce but as a marketing user there is still some user experiences that need to be fixed. Very comprehensive and robust platform, but very dated user interface and not optimized for ease of use.

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Reviewed 23rd of December, 2015 by Marketing Program Manager

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Salesforce Sales Cloud Pricing

Starting from: $25.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$65
/user/month*
(billed annually)

Deeply customizable CRM for your business
$125
/user/month*
(billed annually)

Unlimited CRM power and support
$250
/user/month*
(billed annually)

Key Features of Salesforce Sales Cloud

  • Communities for sales
  • Marketing and sales leads
  • Email integration
  • Opportunities and quotes
  • Build and run innovative apps
  • Forecasting
  • Engage customers everywhere
  • Approvals and workflow
  • Social accounts and contacts
  • Chatter
  • Analytics
  • Mobile to stay connected
  • Contact Manager
  • Real Time Visibility
  • Dashboards
  • Workflow

Salesforce Sales Cloud Screenshots (6)

Salesforce Sales Cloud screenshot: Salesforce1 Mobile AppSalesforce Sales Cloud screenshot: Salesforce1 Mobile AppSalesforce Sales Cloud screenshot: DashboardsSalesforce Sales Cloud screenshot: HomepageSalesforce Sales Cloud screenshot: LeadsSalesforce Sales Cloud screenshot: Opportunities

Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Web-based, Mobile Web App
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
English, French, German, Italian, Russian, Spanish, Swedish
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternatives to Salesforce Sales Cloud

Benefits

- Super-charge your sales
- Deliver amazing service
- Join all the important conversations
- Build custom apps and sites
- Collaboration across your global organization
- Mobile: Anywhere access to the live data you need
- Get insights you need to make smarter decisions.

Who is Salesforce Sales Cloud For?



Salesforce is used by hundreds of thousands of businesses, encompassing virtually every industry, size, and geographic location. The company has developed an industry focus in key areas such as financial services, health care, life sciences, communications, retail, media, the public sector, automotive, higher education, and nonprofit groups.

Although Salesforce was built to be utilized by everyone on a company’s team, it has become most useful for professionals in the sales, marketing, and services departments. A few of the company’s most well known customers include Wells Fargo, Chipotle, Avon, Delta Air Lines, and the City of Boston.

Read the full GetApp Analysis

Videos

Salesforce Sales Cloud Category Leaders

Reviews
Integrations
Mobile
Media
Security

#1 in CRM

View full ranking
95
19
20
20
16
20

#1 in Sales Management

View full ranking
95
19
20
20
16
20

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn
Ashley Logan

Not the best UI, but great way to organize data.

24/03/2017

We use Sales force with Skuid and it's great. We love the way we can customize an make the UI exactly what we want.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Joe Luedtke

Great product, on a roll, but will it become so big it fails

15/03/2017

Salesforce.com can become what Google has become to Internet, Salesforce can become that for Enterprise software. Every other ERP dies before it got this big, can SFDC succeed?

Pros

Great, stable, scalable product with growing functionality. Keeps added good new functionality. ...

Cons

WIll it become so big, it fails. Worried about the Lightening experience. Think Windows ME/XP acceptance

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Katherine Churchill

There are better, but its still good

15/03/2017

Pros

Functions and reporting services are comprehensive, and the ability to build reports and dashboards around your own needs is great

Cons

It isn't the easiest to use, the layout and functionality can be difficult to get your head around. Other CRM systems such as Dynamics would be my preferred choice.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Elizabeth  Rachel

Salesforce Review

14/03/2017

Pros

Salesforce is a necessary and very useful product for Media Sales. Once you get a hang of it, it is easy to use. I don't know how you would manage accounts without it.

Cons

Takes a while to learn and find things. I think they could improve the neatness of pulling reports and campaigns.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Mathew Braddock

review

14/03/2017

So easy to use very simple there has never been a problem using this device

Pros

Super easy

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Danielle Kerese

Salesforce for Marketing

14/03/2017

I love this platform to track all things marketing. Search tool is great and The chatter feature allows a social interaction between all parts of my company.

Pros

Chatter

Cons

?

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Samuel Kaley

Great tool for keeping track of everything

14/03/2017

Pros

I love tagging customers and talking about them behind their back. It's the only time you can bad mouth them with good intentions

Cons

It can be hard to navigate honestly.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kenny Jones

Salesforce made our company better

14/03/2017

Pros

Salesforce can be intimidating at first glance simply because it can do so much. It doesn't take that long to learn your way around as an administrator, and the user interface is really easy to customize to get the most benefit for every team in your organization who uses it. My previous employer moved to Salesforce.com and it completely changed (for the better) the way we handled customer account information, support issues, and it made it easier to collaborate on almost anything,

Cons

There are few things I would list as cons that couldn't be overcome by a savvy administrator. I only wish my company had been able to implement Salesforce.com sooner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Lorena Reyna

This platform is almost not usuable

14/03/2017

It is extremely difficult to navigate and the opposite of intuitive. However it's very customizable.

Pros

Flexibility,

Cons

Lack of navigation

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
Lauren Dobias

Great Idea, could be easier to use

14/03/2017

Pros

I use this product daily for my sales work. I love how I can see how involved all of my coworkers are, and network with them easily by tagging them.

Cons

I wish that it was easier to navigate. I go to my leads or opportunities, and it's not clear what I need to click to get back to the main lead or opportunity page. You have to click their name - which seems like it would go to the contact, not the lead or opportunity.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more

GetApp Analysis

As one of the largest and most well known CRM solutions on the marketplace, Salesforce is highly regarded thanks to its suite of tools designed to help businesses sell more and grow faster. Salesforce has introduced hundreds of features that give professional users ways to connect with leads, accounts, contacts, and important business information all from within a unified web-based system.

Designed for sales, service, and marketing professionals, Salesforce runs on the Salesforce1 Platform. Regardless of the device they are using, professionals are able to log calls, respond to sales leads, track ongoing opportunities, and check dashboard statistics. Salesforce also providers its users with strategic ways to collaborate with teammates in real-time.

What is Salesforce Sales Cloud?

At the heart of Salesforce is a CRM solution that provides ways for professionals to successfully manage their relationships with customers. Salesforce provides tools for learning about customer behaviors, which in turn help businesses develop healthier, stronger, longer-lasting relationships with their most important customers.

Over the years, Salesforce has branched out. It now provides users with advanced features that go outside those of a traditional CRM solution. For example, Salesforce now offers social media and social enterprise elements within its cloud-based business application. Mobile, Chatter, and Analytics features are just a few of the benefits that Salesforce provides.

Main Features

Scoring Leads

Using lead scores, sales teams can follow up with their highest impact leads, while their marketing teams take the time to learn which campaigns are leading to the best results for their companies.

Through the Leads tab, you can get a complete view of all of your most recent sales leads. Click on any lead for more detailed information, and collaborate with colleagues to reel in leads and close more sales. Salesforce allows you to work as a team, and it gives your bosses (such as VPs and CMOs) a better feel for how the sales pipeline is actually flowing.

Predicting Sales Cycles

Using Salesforce’s forecasting tools, businesses are able to plan and predict sales cycles. Collaborative Forecasts are also useful for managing sales expectations.

As an account administrator, you are able to create up to four different types of forecasts for your organization. Switch between forecast types by clicking on the titles. You can also view forecasts and related opportunities by forecast category. For example, if your company uses product families, then you can see forecast summaries for each product family that you use.

Sharing Knowledge

Sales and marketing professionals who use Salesforce are able to connect with their teams through the solution’s enterprise social network, Chatter. Using Chatter, teams can communicate and work more efficiently by utilizing social feeds.

Feeds sit at the heart of Chatter, providing you with a straightforward way to keep up with projects, topics, and teams from within a collaborative environment. In addition to providing you with a method for easily communicating with colleagues, Chatter also finds the information and experts you need. The enterprise social network recommends relevant contacts and files based on the deal or case you’re working on right now.

Finding Better Sales Leads

With Sales Cloud, users are able to find their best sales leads and get complete and accurate contact information for thousands of companies. Companies can align their sales and marketing managers around the same leads and opportunity pipelines, and they can connect with new accounts to close more deals in minutes rather than hours.

Find useful contacts based on keyword searches for any company or website, and get up-to-date company profiles courtesy of Dun & Bradstreet. Leads are automatically routed to Salesforce users, and scheduling time to qualify leads is a straightforward process through the integrated calendar system.

Mobile Capabilities

Salesforce provides professionals with the ability to close deals from anywhere. Download Salesforce’s apps to a mobile device, and you can stay on top of the latest information.

Open the Salesforce app to get a 360-degree view of your upcoming day, or to dial into a call with your team or an important client. Using Salesforce on mobile, you’re able to get real-time insight into your pipeline and your current ranking on the sales leader board. You can also get answers from teammates before company meetings, and keep your entire team in-sync when it comes to important contact details.

Integrations

Salesforce integrates with more than 50 popular business apps, including (but not limited to) Kayako, JIRA, Intacct, HappyFox, and SurveyGizmo. Through the Customer Platform, Salesforce has made new APIs and tools available to enable businesses to build connected apps that integrate with the Salesforce platform, as well.

Pricing

Pricing for the Sales Cloud starts at $5 per user, per month (for the Contact Manager plan), and ranges all the way to $300 per user, per month (for the Performance plan). The company’s most popular plan is the Professional plan, which costs $65 per user, per month.

Bottom Line

  • Most well-known CRM solution in the marketplace

  • Helps businesses sell more and grow faster

  • Connect with leads, accounts, contacts, and business information

  • Collaborate with teammates in real-time

  • Mobile tools for staying connected

Frequently used together