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Salesforce Sales Cloud vs Dynamics 365 Comparison

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Overview

Category Leaders

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud helps...

Category Leaders

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

50

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

9.5K

6.1K

1.4K

259

154

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.3

4.7K

5

4

3

2

1

2.3K

1.7K

498

89

29

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.
As a socially responsible company, it feels good to support another company like Salesforce that is committed to these values too.
Salesforce remains the best CRM application for growing our business because of the amazing features. Integration of third-party and add-on options it offers.

Pros

The planning and financial organization helps the sales rise, helps keep good records of clients in line. Very user friendly if you know your computer well.
Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.
I like this software because it is affordable and and adds a lot of value to my money which is why I love it.

Cons

Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.
There are times when the automation fails and gives back inaccurate data. We have to trouble shoot almost weekly to figure out what happened.
The only negative aspect I've encountered while utilizing SalesForce is that saving entered data is not done automatically and can lead to losing work.

Cons

Customer service has suffered due to the dropped messages, limited user interface and time consuming ticket entry. Users and employees alike avoid the system.
Having trouble with acrobat pdfs and converting them in excel or words documents. Secondly trouble creating email groups and then editing email groups.
Getting error some time so it's take some time to remove the error.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features207
  • "What If" Scenarios
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Agent Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Lifecycle Management
  • Assignment Management
  • Audience Targeting
  • Auto-Dialer
  • Automatic Call Distribution
  • Bank Reconciliation
  • Batch Processing
  • Bid Management
  • Billing & Invoicing
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Cash Management
  • Cataloging/Categorization
  • Change Order Management
  • Channel Management
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Competitive Analysis
  • Compliance Management
  • Configurable Workflow
  • Consolidation/Roll-Up
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Core Accounting
  • Correlation Analysis
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dynamic Modeling
  • ERP
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Estimating
  • Exception Reporting
  • Expense Claims
  • Expense Tracking
  • FAQ
  • Field Sales Management
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • For AEC Industry
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Fund Management
  • General Ledger
  • Goal Management
  • Graphical Data Presentation
  • HR Management
  • Inbox Management
  • Income & Balance Sheet
  • Integrated Business Operations
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Invoice Creation
  • Invoice Processing
  • Job Costing
  • Job Scheduling
  • KPI Monitoring
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Listing Management
  • Live Chat
  • MES
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Material Requirements Planning
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Mobile App
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Department/Project
  • Online Invoicing
  • Opportunity Management
  • Patient Communications
  • Patient Management
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Point of Sale (POS)
  • Predictive Analytics
  • Presentation Tools
  • Prioritization
  • Product Catalog
  • Profit/Loss Statement
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recommendations
  • Referral Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Requisition Management
  • Role-Based Permissions
  • Routing
  • Safety Management
  • Sales Activity Management
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Shipping Management
  • Single Page View
  • Social Media Integration
  • Source Tracking
  • Spend Management
  • Statistical Analysis
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Supply Chain Management
  • Support Ticket Management
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Transaction Management
  • Trend Analysis
  • Version Control
  • Visual Analytics
  • Warehouse Management
  • Warranty Tracking
  • Web-based Deployment
  • Work Order Management
  • Workflow Management
  • XML/RSS
  • Total features113
  • "What If" Scenarios
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Agent Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Lifecycle Management
  • Assignment Management
  • Audience Targeting
  • Auto-Dialer
  • Automatic Call Distribution
  • Bank Reconciliation
  • Batch Processing
  • Bid Management
  • Billing & Invoicing
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Cash Management
  • Cataloging/Categorization
  • Change Order Management
  • Channel Management
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Competitive Analysis
  • Compliance Management
  • Configurable Workflow
  • Consolidation/Roll-Up
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Core Accounting
  • Correlation Analysis
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dynamic Modeling
  • ERP
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Estimating
  • Exception Reporting
  • Expense Claims
  • Expense Tracking
  • FAQ
  • Field Sales Management
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • For AEC Industry
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Fund Management
  • General Ledger
  • Goal Management
  • Graphical Data Presentation
  • HR Management
  • Inbox Management
  • Income & Balance Sheet
  • Integrated Business Operations
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Invoice Creation
  • Invoice Processing
  • Job Costing
  • Job Scheduling
  • KPI Monitoring
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Listing Management
  • Live Chat
  • MES
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Material Requirements Planning
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Mobile App
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Department/Project
  • Online Invoicing
  • Opportunity Management
  • Patient Communications
  • Patient Management
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Point of Sale (POS)
  • Predictive Analytics
  • Presentation Tools
  • Prioritization
  • Product Catalog
  • Profit/Loss Statement
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recommendations
  • Referral Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Requisition Management
  • Role-Based Permissions
  • Routing
  • Safety Management
  • Sales Activity Management
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Shipping Management
  • Single Page View
  • Social Media Integration
  • Source Tracking
  • Spend Management
  • Statistical Analysis
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Supply Chain Management
  • Support Ticket Management
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Transaction Management
  • Trend Analysis
  • Version Control
  • Visual Analytics
  • Warehouse Management
  • Warranty Tracking
  • Web-based Deployment
  • Work Order Management
  • Workflow Management
  • XML/RSS

Integrations

  • Total integrations1317
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations248
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

TJ
AvatarImg

Timothy J.

Health, Wellness and Fitness, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

SalesForce CRM for Sales automation - powerful, intuitive, perhaps a bit expensive

Reviewed 3 years ago

Overall, I very much liked the product. The API for integrations was great and the robustness of the product was evident throughout. If budget isn't the biggest factor, it is a solid platform.

Pros

I love the way that out of the box SalesForce didn't provide hundreds of fields in entities like account and contact. This leads to clean looking forms and with how easy it is to add fields, you can just add what you need versus hiding tons of fields you will never use.

Cons

My least favorite thing was the pricing. Compared to Dynamics 365, it tends to be much more expensive.

KS
AvatarImg

KRISSY S.

Information Services, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Easy to use and simple

Reviewed 4 years ago

Perfect for technical and non technical users easy to collaborate and sync

Pros

User friendly easy to understand and find add delete contacts wins losses charts revenue recognition and sales goals

Cons

Cost compared to other CRMs such as dynamics

AvatarImg
AvatarImg

Emmanuel D.

Information Technology and Services, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Salesforce review and recommendation

Reviewed 4 years ago

It is a dynamic tools to facilitate sales and marketing strategies and implements fastness, reliability and ease of access over the company spectrum.

Pros

- Ease of Access - Availability - Dynamics - Reliability - Security

Cons

- Flexibility - Response time /Sometimes/

AR
AvatarImg

Verified reviewer

51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Salesforce is an easy to use CRM platform.

Reviewed 5 years ago
Pros

I like that it is easy to use and fast. I have used both Dynamics and salesforce, and have noticed that Salesforce, in my opinion, is easier. It is also quicker moving from screen to screen and is more efficient.

Cons

The version of salesforce that I used did not have an insights tab like Dynamics CRM. Perhaps it does now, but overall I thought Dynamics was a much more robust platform.

VO
AvatarImg

Vincent O.

Libraries, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Salesforce rev

Reviewed 2 years ago

Working with salesforce, has made our work very strategic and complex, i can't think of deploying any other software because it keeps our services effective and smarter.

Pros

The ease of use of this software salesforce is amazing. I will would just want to commend the developers and managements of the great work put together.

Cons

So well, the capturing of the entire costumers dynamics wasn't too elaborate .

GM
AvatarImg

Gauthier M.

Management Consulting, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

The best CRM

Reviewed 3 years ago
Pros

The best CRM. Putting the customer first, as Salesforce is doing, is truly the secret of their success.

Cons

The licenses are more expensive than their competitors, like MS Dynamics, for example.

AvatarImg
AvatarImg

Antoine Dumont, M.

E-Learning, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Best CRM

Reviewed 4 years ago

Worked with Dynamics, saw the weaknesses (lack of native Process building possibilities)

Pros

most powerful CRM, stickyness of the product for a sales team, ability to offer a full view on sales process, possibility to create custom processes, alignment with marketing automation tools

Cons

so powerfull that sometimes it is complicated to do what you want

JM
AvatarImg

JOSHUA M.

Machinery, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

JNM Rise - Salesforce

Reviewed 2 years ago
Pros

When looking for CRM software that would be suit our companies needs, we explored Salesforce and Dynamics 365. In previous roles prior to starting my own company my experience was with salesforce. From scheduling appointments and leads, through to on site visits upselling installation services, Salesforce provide a great tool that could be accessed via laptop, tablet, or most importantly, by cellphone.

Cons

There are other inexpensive options available to customers who are budget conscious but you really do forfeit many of the great features by using those software. More, the customer service team at Salesforce are incredible!

AR
AvatarImg

Verified reviewer

Retail,

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Best CRM and email automation tools available.

Reviewed 5 years ago
Pros

Captures and segments audience data and can be used as a CRM, sales funnel, and follow up tool. The capabilities of this software are endless and not even fully maximized.

Cons

Dynamics are built in which require a little deeper understanding to get to data via tags sometimes.

FG
AvatarImg

Flint G.

Chemicals, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Hand down the best CRM

Reviewed 3 years ago

I used to use Dynamics, but it was so clunky. Sales Force is AMAZING!

Pros

- CLEAN, easy to navigate yet customized user interface! - Effective collaboration methods. - Syncs well with other tools such as microsoft office apps - I pretty much do everything form my salesforce since I'm in sales. Makes my job 10X easier.

Cons

- Depending on the size of your organization, it can be a lot to take in. Also depends on how customized your package is. - For full effectiveness the entire team needs to be using it with common standards.

JL
AvatarImg

Jay L.

Computer & Network Security, 1-10 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Usefull for salesteams

Reviewed 3 years ago
Pros

It's easy setup and it's dynamics allow you to start using the program with your team fast.

Cons

It's quite expensive for a starting company with a small team. But once you get to the budget it's worth it.

AR
AvatarImg

Verified reviewer

Computer Software, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

SFDC way to go

Reviewed 3 years ago

It has been great, customer like it and interface with front portal is good

Pros

I have used SFDC on regular basis to update cases and find it difficult to use sometimes, need skillful analyst to do it

Cons

hard way to manage the features and business needs, require constant care of updated modules. Team dynamics to reflect changes

CS
AvatarImg

Chris S.

Government Administration, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Good system but you need a good partner to install

Reviewed 6 years ago

Group reporting and dynamics. Enterprise wide visibility of program sales and things of that nature.

Pros

You can do just about anything you want with customization of the objects. That is a great way to sell the product.

Cons

The problem is you need someone or a team of people that understand the architecture to do anything that is not out of the box. The system is very complex with rules and triggers that can cause errors if not west up properly.

AR
AvatarImg

Verified reviewer

Information Technology and Services, 10,001+ employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Very easy to use

Reviewed 2 years ago
Pros

Streamlined my business process and saves a ton of time.

Cons

Expensive. Lacking some features that microsoft 365 has.

DB
AvatarImg

Dan B.

Philanthropy,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Salesforce has offered new opportunities to us for improved working

Reviewed 8 years ago
Pros

The product is very intuitive to myself as as admin and also to users of the service. The assistance and help online are very helpful and easy to find if I need to use them. I would highly recommend this product for users wanting a mature framework for CRM, management, and workflow. The product does so much out the box and is fully cloud-based. The smartphone integration is maturing in leaps and bounds.

Cons

Still learning. So far, compared to my previous CRM (Dynamics), it does everything I need it to with minimal customisation

EC
AvatarImg

Emanuela C.

Computer Software, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Comprehensive CRM for sales and marketing

Reviewed 5 years ago
Pros

We migrated from MS Dynamics to SFDC last year and our sales and marketing processes are now improved and simplified. We integrated SFDC with Marketo and we solved some important issues we had with MS Dynamics. The integration is native and easy to manage. SFDC is a very comprehensive tool but at the same time intuitive.

Cons

The customization of SFDC requires a dedicated admin person in the company as well as an external consultant firm. License fees are very high.

mg
AvatarImg

matt g.

Computer Software,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Salesforce Sales Cloud logo

Salesforce Sales Cloud

SF review for inside sales

Reviewed 7 years ago
Pros

Uptime is great and easy to use. using other platforms (soaring, microsoft dynamics) the ease of use and speed is second to none..

Cons

generating reports isnt as user friendly as the rest of the platform

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Divya S.

Information Technology and Services, 501-1,000 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Salesforce Sales Cloud

Sales force Great CRM software

Reviewed 3 years ago

Overall experience was good , have to understand its architecture for implementation purpose

Pros

It is easy to use for CRM , It is also cloud enabled . I have used it during my integration project with MS Dynamics

Cons

It is costly if you have to customise any solution in it . Step by step understanding is required for efficient usage

AF
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Altair F.

Education Management, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Salesforce Sales Cloud

With Salesforce, More Results Today!

Reviewed 7 months ago

We can work with several tools, but there are platforms that make things much simpler, Salesforce is a platform that changes the dynamics of any business.

Pros

The possibility of having multiple tools on a single platform.

Cons

More complex learning in the tools, leading us to use the still version of the platform.

KC
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Katherine C.

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Salesforce Sales Cloud

There are better, but its still good

Reviewed 6 years ago
Pros

Functions and reporting services are comprehensive, and the ability to build reports and dashboards around your own needs is great

Cons

It isn't the easiest to use, the layout and functionality can be difficult to get your head around. Other CRM systems such as Dynamics would be my preferred choice.

SK
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Steve K.

Biotechnology, 1,001-5,000 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Salesforce Sales Cloud

A great switch

Reviewed 3 years ago
Pros

We previously used Microsoft Dynamics and switched to Salesforce. Customer details load so much faster with this product and it makes my day so much more efficient.

Cons

None to note. Graphs could be easiest to use for customer data but that is it really.

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Matthew M.

Computer Software, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Salesforce Sales Cloud

Enterprise Level CRM

Reviewed 5 years ago
Pros

SFDC is *the* premier CRM platform (though Dynamics is catching up!). It has countless partners and plug-ins that enable any sales function needed in your CRM.

Cons

It can do everything, which makes it quite clunky and expensive to administer. Make sure you need all the bells and whistles before purchasing. I would recommend small and medium businesses survey the CRM landscape before selecting a platform.

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carlos p.

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Salesforce Sales Cloud

very good experience when interacting with the cleintes very fluid.

Reviewed 5 years ago

my benefits were the good relationship with my clients, the obtained dynamics, the constant learning and the improvements in the sales and strategies in the marketing.

Pros

What I like is that it is not necessary to be an expert to manage this software, manage sales and everything that is done in marketing and improve sales with customers.

Cons

Actually I have nothing negative to say about this software for now, I liked it a lot and I hope to continue like this with these espetactives.

AR
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Verified reviewer

Computer Hardware, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Salesforce Sales Cloud

Like Dynamics, but different

Reviewed 2 years ago

Negative or "zero" experience because their sales team wouldn't sell the package to our customer.

Pros

This software comes with a lot of features and from the start it is the most "ready to use" in the market by far

Cons

Very difficult to contact their(!) sales team, which were unsure if selling this software to our customer(!?). Also it starts preconfigured but then is far less customizable than Dynamics

AH
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Amanda H.

Financial Services, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Salesforce Sales Cloud

Salesforce

Reviewed 3 years ago

Once I understood how Salesforce worked, I realized it was a great tool to use. It just takes time to understand how to use.

Pros

Salesforce is a great tool to connect our retail support team with our sales/marketing team. It allows us to track all interactions with a dealer to ensure we don't miss a thing. We were also able to track enrollment of new stores and their documents.

Cons

Salesforce can be confusing, especially for first users. It took some time for me to understand how to use the service. We have since moved on from Salesforce and are implementing Microsoft Dynamics.

MB
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Mark B.

11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Dynamics 365

Great alternative to a salesforce crm - redesigned for improvement

Reviewed 5 years ago

A good alternative to more expensive CRM Sales solutions based in the cloud like salesforce. Way cheaper, there needs to be a time investment in delivering this to fruition.

Pros

I liked that it was a great alternative to the complexity of salesforce that is broken down into different applications on the cloud. Price comparison to salesforce was great.

Cons

I didnt' like that i had to use several different apps, because that can definitely be a challenge, although its a definite improvement to a salesforce account.

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Heather P.

Higher Education,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Dynamics 365

Microsoft Dynamics: better than Salesforce?

Reviewed 5 years ago
Pros

Good for contact and account management and social customer service. Also, good for sales forecasting. It also has a more flexible implementation than Salesforce since it's a fully cloud-based CRM.

Cons

Salesforce has upper hand in app exchange with more than 2600 apps, where as Microsoft Dynamics pales in comparison.

AR
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Verified reviewer

Accounting, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features