Salesforce Sales Cloud vs Parature Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Jill McAuliffe

Lookout World - Product Integration at work!

2017-04-12

We are in the beginning phase of integration with Litmos (LMS) and Salesforce. Once this is complete, this will make things much easier for our customers. They will be directed to our knowledge base upon entering a ticket into our Support Center. This should cut down on calls to our Reps who handle such troubleshooting. We are looking forward to using the full functionality of Salesforce with Litmos.

Pros

We had been using Parature for our Support Center and tracking Support tickets and it was sorely inadequate.

Cons

Our initial training was not adequate. I believe it was handled by a third party but created more confusion than anything else. And, internally, we have the administration somewhat on lockdown so that isn't always as efficient as it could be. But, it's all still new for us so we're learning.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Salesforce Sales Cloud

Check it out - it truly can handle everything (sale to support). And, everyone seems to be using Salesforce so there is no threat that it will "go away" any time soon. This is always a consideration in these days of newer and developing technology.

Source: Capterra
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