Salesforce Sales Cloud vs Pipedrive Comparison Chart

Summary
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Details
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Typical customers
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Value for money
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Reviews

Kiran Salaskar

Salesforce Review

2015-05-19

Pros

Moreover, Pipedrive is a highly visual sales tool that helps manage deals and makes sure balls don't get dropped at any stage of the sales cycle.

Cons

Lot of apps are present but he cost is too high, Some users face difficulties in the transition between transactions. Some have to go through multiple screens to process transactions.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Likelihood to recommend

9/10

Recommendations to others considering Salesforce Sales Cloud

No recommendation from my side the person how is using the software only can evaluate it properly

Source: Software Advice
Helpful?   Yes   No
Salesforce Sales Cloud Reviews
Salesforce Sales Cloud
Cloud-based CRM & Sales Automation
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Cole Goebel

Salesforce is the CRM to have

2019-02-12

Pros

Salesforce has basically become the "Kleenex" of CRM's. When you think CRM you don't think anything else. For features and integrations it can't be beat.

Cons

There are some calling and email tracking features that Pipedrive and Base CRM have that I like.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Salesforce Sales Cloud Reviews
Salesforce Sales Cloud
Cloud-based CRM & Sales Automation
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Anonymous
(Internet company, 51-200 employees)

Salesforce or bust

2018-08-07

I will push to use Salesforce at any company I am with the rest of my career.

Pros

Salesforce is the best CRM I have ever used. I have used several bespoke systems, as well as some entry level platforms, but SFDC is by far superior. If you have the budget, Salesforce is the way to go.

Cons

If you have the cash, it is great, but it is exponentially more expensive than something like Hubspot or Pipedrive. You will also need to have a Salesforce admin, there is no plug and play.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Salesforce Sales Cloud Reviews
Salesforce Sales Cloud
Cloud-based CRM & Sales Automation
Read more
Anonymous
Director of Marketing (Real Estate company, 11-50 employees)
Verified Reviewer

A Double Edged Sword of Goodies and Frustration

2019-02-22

My overall experience is good when someone else has set it up, but left to myself or my team, I'm just frustrated. It is a powerful tool and an expensive tool; but get help.

Pros

Salesforce has so much to it that you are not going to find anything it doesn't do. It's an industry leader for a reason and it can scale for large and small companies. There are different environments for different teams and segments within each organization that integrate seamlessly.

Cons

If you're looking for simplicity, look at Pipedrive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: GetApp
Helpful?   Yes   No
Salesforce Sales Cloud Reviews
Salesforce Sales Cloud
Cloud-based CRM & Sales Automation
Read more
Brian Brequeville

CRM for pros, not much for beginners

2018-02-09

Pros

Very complete, full of integration and interactive when you connect it to different sources of data. Allows you to see amazing metrics when needed and when customised in that way.

Cons

Often used cause well known and full of integration (real advantage) it is way too complicated for small structure, way too expensive and not flexible enough. Pipedrive is way easier to use and quite enough to simply manage a sales pipeline.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Salesforce Sales Cloud Reviews
Salesforce Sales Cloud
Cloud-based CRM & Sales Automation
Read more
Joel White

Verified Reviewer

Salesforce is a beast...but I love it.

2019-01-09

Pros

I have used SFDC for over 10 years with a lapse of 2 years when I was using Pipedrive at one of the firms I was working for.

Cons

For a first time user it is daunting. The level of customization is overwhelming. You will want to take a course or watch 5 days of youtube videos to get up to speed. There are a lot of different views, tabs, features that can get confusing. Especially if you go from company to company as it can seem like a totally different product depending on how it was configured.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Salesforce Sales Cloud Reviews
Salesforce Sales Cloud
Cloud-based CRM & Sales Automation
Read more
David Isaksen

We started 3 trials at Salesforce.

2018-03-08

We are still new at this software, but CRM systems have made our relationship with customers better and also made us more money.

Pros

The software is very good. It has a lot of features! and you can customize it to your liking. The support is great, they are very fast when you need help. The Einstein feature looks great, and i cannot wait to try it.

Cons

We have been using Pipedrive a lot, and it was way easier to setup.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Salesforce Sales Cloud Reviews
Salesforce Sales Cloud
Cloud-based CRM & Sales Automation
Read more
Anonymous
Solutions Consultant (Information Technology and Services company, 11-50 employees)
Verified Reviewer

Using Salesorce daily

2018-01-15

Pros

Using several CRM applications in the past (OpenERP-ODOO, vTiger, ZOHO, Pipedrive), I am convinced that any company working with clients with known identities needs one.

Cons

My only objection refers to the vast set of functionalities in the app and - of course - the price. Other than that I can highly recommend the Salesforce Sales Cloud.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Salesforce Sales Cloud Reviews
Salesforce Sales Cloud
Cloud-based CRM & Sales Automation
Read more
Bernie Schiemer

Too complex and way too expensive - awful experience.

2017-04-19

Do yourself a favour, choose Pipedrive or Hubspot or ANYTHING else and save yourself the time / money and frustrations that come with this platform.

Pros

The marketing pitch, how they sell themselves, Wow!

Cons

The reality of the nightmare it turned out to be. Expensive, old, clunky and out of date.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering Salesforce Sales Cloud

Just don't!

Source: Capterra
Helpful?   Yes   No
Salesforce Sales Cloud Reviews
Salesforce Sales Cloud
Cloud-based CRM & Sales Automation
Read more