Salesforce Sales Cloud vs Salesforce Service Cloud Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Anonymous
(Information Technology and Services company, 51-200 employees)

User Friendly to work

2019-03-26

Pros

CRM, Salesforce platform, Service Cloud , Sales Cloude , App Exchange, admistration , Development

Cons

User friendly to use, less Code, sloving whole thing by Configuration

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Salesforce Sales Cloud Reviews
Salesforce Sales Cloud
Cloud-based CRM & Sales Automation
Read more
Kishor Bhosale

Global Giant CRM market

2015-05-06

Pros

- The marketing cloud wars are spilling over into the agency world as global advertising giants Publicis and Omnicom arm themselves with strategic partnerships in the enterprise marketing software space. - Salesforce CRM, Service Cloud and ExactTarget Marketing Cloud to enable Omnicom agencies to manage billions of customer interactions on behalf of its clients across digital marketing, sales and customer service. The Salesforce applications will be able to access and feed into first party customer data stored in Annalect, Omnicom's recently acquired data analytics platform.

Cons

-Complex pricing -Difficulty in adopting the system -Losing personal touch in the process of automation -Laborious process of continuous maintenance, information updating, information cleansing and system upgrades -Cost involved in Sales Force Automation Systems and Maintenance

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Likelihood to recommend

9/10

Recommendations to others considering Salesforce Sales Cloud

Knowing your customer, in this case – your patients, is the foundation of marketing strategy and this is exactly what good CRM is all about. From the initial patient file through the consultation, diagnoses, procedures and invoicing, the software allows you to track every point of contact in the relationship. Only when this has been achieved is it wise to implement a marketing communications campaign.

Source: Software Advice
Helpful?   Yes   No
Salesforce Sales Cloud Reviews
Salesforce Sales Cloud
Cloud-based CRM & Sales Automation
Read more
Sal DiGilio

Best CRM tool available right now

2019-01-11

The overall user experience depends greatly on how the system is set up from the beginning by architects and developers. For example, if there is a company merge, which Salesforce paradigm will the company use if both designs were efficient for the users?

Pros

The Salesforce Sales Cloud product provides clear visibility to the status of sales revenue.

Cons

It is not a BI tool Software. When you look at the reporting features available, it does not have the ability to manipulate data like MicroStrategy, Tableau, Microsoft Power BI, and Qlik products.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Salesforce Service Cloud Reviews
Salesforce Service Cloud
Customer service & support software
Read more