This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Learn why GetApp is free

Salesforce Sales Cloud vs SAP Customer Experience Comparison

Add to Compare

Compare similar apps

Bitrix24

4.1

Freshdesk

4.5

ClickUp

4.7

HoneyBook

4.8

Caspio

4.5

NetSuite

4.1

Good recommendations?

Overview

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud helps...

SAP CRM On-Demand is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of...

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

view pricing plansview pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

view pricing plansview pricing

User reviews

4.4

17.1K

9,232

6,000

1,467

256

150

Value for money

Ease of use

Features

Customer support

95%

would recommend this app

4.2

208

Value for money

Ease of use

Features

Customer support

92%

would recommend this app

Pros

Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.

Shanta S.

As a socially responsible company, it feels good to support another company like Salesforce that is committed to these values too.

Michael D.

Salesforce remains the best CRM application for growing our business because of the amazing features. Integration of third-party and add-on options it offers.

Graham J.

Pros

SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions.

Aneesh B.

This tool is great for organizing and storing data. We use it to store all of our clients information and data, and it works very effectively.

Raphael s.

It is so easy to use, and has so many options, the interaction with the clients are everything and this software its perfect for that.

Katherine R.

Cons

Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.

Oliver L.

There are times when the automation fails and gives back inaccurate data. We have to trouble shoot almost weekly to figure out what happened.

Kelly R.

The only negative aspect I've encountered while utilizing SalesForce is that saving entered data is not done automatically and can lead to losing work.

Anonymous Reviewer

Cons

The software is quite complex, because of this, some problems with the client arises, much more due to misinformation of the user than the tool itself.

Diogo T.

UI is awful, too much of it does not make sense how you get from one section to another. Been using it for years and I still have a hard time navigating.

Anonymous Reviewer

Code-based transactions slow the system down at times, and the interfaces to sap-powered systems are also bad.

Felipe P.

Vendor responds to reviews

Last review16 hours ago

view all reviewsview reviews

Vendor responds to reviews

Last review2 months ago

view all reviewsview reviews

Key features

Total features158

API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Appointment Management
Appointment Scheduling
Approval Process Control
Assignment Management

Audience Targeting
Auto-Dialer
Automated Routing
Batch Processing
Budgeting/Forecasting
Business Card/Badge Scanning
Business Process Control
Buyer Management
CRM
Calendar/Reminder System
Call Center Management
Call List Management
Call Logging
Call Management
Call Recording
Campaign Management
Campaign Planning
Cataloging/Categorization
Channel Management
Client Management
Client Tracking
Client/Property Matching
Collaboration Tools
Commenting/Notes
Commission Management
Competitive Analysis
Configurable Workflow
Contact Database
Contact Management
Content Delivery
Contract/License Management
Conversion Rate Optimization
Conversion Tracking
Correlation Analysis
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer History
Customer Service Analytics
Customer Social Profiles
Customer Support
Customer Surveys
Customizable Fields
Dashboard
Dashboard Creation
Data Import/Export
Data Management
Data Visualization
Deal Management
Document Management
Document Storage
Drag & Drop
Dynamic Modeling
ERP
Email Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
Employee Management
Engagement Tracking
Estimating
Exception Reporting
FAQ
Field Sales Management
Financial Management
For AEC Industry
For Insurance Industry
For Mac Devices
For Sales Teams/Organizations
For Small Businesses
For Startups
For iPad Devices
Forecasting
Goal Management
Graphical Data Presentation
Inbox Management
Interaction Tracking
Internal Chat Integration
Key Performance Indicators
Knowledge Base Management
Knowledge Management
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Live Chat
MES
Maintenance Management
Marketing Automation
Material Requirements Planning
Medical History Records
Meeting Management
Mobile Access
Modeling & Simulation
Multi-Campaign
Multi-Channel Marketing
Multi-Currency
Opportunity Management
Patient Communications
Patient Management
Performance Management
Performance Metrics
Physician Management
Pipeline Management
Pipeline Reports
Predictive Analytics
Presentation Tools
Product Catalog
Project Management
Projections
Proposal Generation
Proposal Management
Prospecting Tools
Purchase Order Management
Quality Management
Quotes/Estimates
ROI Tracking
Real Time Notifications
Referral Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Request Escalation
Routing
Safety Management
Sales Activity Management
Sales Approval
Sales Forecasting
Sales Pipeline Management
Sales Reports
Scheduling
Search/Filter
Segmentation
Self Service Portal
Shared Contacts
Shipping Management
Social Media Integration
Source Tracking
Statistical Analysis
Support Ticket Management
Task Management
Task Progress Tracking
Territory Management
Third Party Integrations
Training Management
Version Control
Warranty Tracking
Web-based Deployment
Workflow Management
XML / RSS

View all featuresView details

Total features20

API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Appointment Management
Appointment Scheduling
Approval Process Control
Assignment Management

Audience Targeting
Auto-Dialer
Automated Routing
Batch Processing
Budgeting/Forecasting
Business Card/Badge Scanning
Business Process Control
Buyer Management
CRM
Calendar/Reminder System
Call Center Management
Call List Management
Call Logging
Call Management
Call Recording
Campaign Management
Campaign Planning
Cataloging/Categorization
Channel Management
Client Management
Client Tracking
Client/Property Matching
Collaboration Tools
Commenting/Notes
Commission Management
Competitive Analysis
Configurable Workflow
Contact Database
Contact Management
Content Delivery
Contract/License Management
Conversion Rate Optimization
Conversion Tracking
Correlation Analysis
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer History
Customer Service Analytics
Customer Social Profiles
Customer Support
Customer Surveys
Customizable Fields
Dashboard
Dashboard Creation
Data Import/Export
Data Management
Data Visualization
Deal Management
Document Management
Document Storage
Drag & Drop
Dynamic Modeling
ERP
Email Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
Employee Management
Engagement Tracking
Estimating
Exception Reporting
FAQ
Field Sales Management
Financial Management
For AEC Industry
For Insurance Industry
For Mac Devices
For Sales Teams/Organizations
For Small Businesses
For Startups
For iPad Devices
Forecasting
Goal Management
Graphical Data Presentation
Inbox Management
Interaction Tracking
Internal Chat Integration
Key Performance Indicators
Knowledge Base Management
Knowledge Management
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Live Chat
MES
Maintenance Management
Marketing Automation
Material Requirements Planning
Medical History Records
Meeting Management
Mobile Access
Modeling & Simulation
Multi-Campaign
Multi-Channel Marketing
Multi-Currency
Opportunity Management
Patient Communications
Patient Management
Performance Management
Performance Metrics
Physician Management
Pipeline Management
Pipeline Reports
Predictive Analytics
Presentation Tools
Product Catalog
Project Management
Projections
Proposal Generation
Proposal Management
Prospecting Tools
Purchase Order Management
Quality Management
Quotes/Estimates
ROI Tracking
Real Time Notifications
Referral Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Request Escalation
Routing
Safety Management
Sales Activity Management
Sales Approval
Sales Forecasting
Sales Pipeline Management
Sales Reports
Scheduling
Search/Filter
Segmentation
Self Service Portal
Shared Contacts
Shipping Management
Social Media Integration
Source Tracking
Statistical Analysis
Support Ticket Management
Task Management
Task Progress Tracking
Territory Management
Third Party Integrations
Training Management
Version Control
Warranty Tracking
Web-based Deployment
Workflow Management
XML / RSS

View all featuresView details

Integrations

Total integrations1324

Constant Contact
Gmail
Google Analytics 360
Google Calendar
HubSpot CRM
Mailchimp
Meta for Business
Microsoft 365
Microsoft Outlook
PayPal

QuickBooks Online Advanced
Salesforce Sales Cloud
Shopify
Slack
Stripe
Twitter
WordPress
Xero
Zapier
Zendesk

see full listsee full list

Total integrations65

Constant Contact
Gmail
Google Analytics 360
Google Calendar
HubSpot CRM
Mailchimp
Meta for Business
Microsoft 365
Microsoft Outlook
PayPal

QuickBooks Online Advanced
Salesforce Sales Cloud
Shopify
Slack
Stripe
Twitter
WordPress
Xero
Zapier
Zendesk

see full listsee full list

Alternatives

Explore similar apps

HubSpot CRM

Everything you need to sell in one integrated suite

(3.3K)

Pipedrive

CRM built by salespeople, for salespeople

(2.4K)

Zoho CRM

CRM software that helps you sell smarter, better, faster.

(5.6K)

VIEW ALL

Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

(17.1K)

Zoho CRM

CRM software that helps you sell smarter, better, faster.

(5.6K)

Pipedrive

CRM built by salespeople, for salespeople

(2.4K)

VIEW ALL

User reviews that mention these apps

Barbara S.

Accounting,

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Salesforce Sales Cloud

5 star rating software

Reviewed 8 years ago

Pros

Compare to other customer relations management software like SAP and Oracle, I like its customer service best. They help me solve all my problems.

Cons

This product is a little complicated at first. Some first time user can not get familiar with it in a short time. I did lots of training to new employees.

Michelle M.

Used weekly for 2+ years

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7/10

Share this review:

Salesforce Sales Cloud

Great concept and potential use

Reviewed 4 years ago

Able to use it as a contact capture and lead management tool.

Pros

The potential to fully manage our sales team from leads to analytics. Seems like there are some really good reports and monitoring we could do from the app.

Cons

Not easy to incorporate with our SAP system and set up. We cannot get our IT department comfortable with Salesforce accessing our SAP system.

Meredith S.

Philanthropy, 1-10 employees

Used daily for less than 6 months

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend6/10

Share this review:

Salesforce Sales Cloud

Review of Salesforce

Reviewed 5 years ago

I have been using this product for over 2 years. Once you learn their processes and systems, it becomes much more user-friendly. I have reached out to the customer service and have not always been pleased with their knowledge or time to answer.

Pros

Affordability and ability to edit and add fields.

Cons

Poor customer service in my experience.

King Bach T.

Security and Investigations, 51-200 employees

Used daily for 2+ years

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

Share this review:

Salesforce Sales Cloud

Product so good that it has no legit competition

Reviewed 2 months ago

Great product, better than Oracle and SAP

Pros

The versatility of the product is beyond anybody's thought, you can integrate everything into it

Cons

It bugs out sometime, developers don't particularly like developing on it as it has limitations

Daniel L.

Medical Devices, 51-200 employees

Used monthly for 2+ years

Overall Rating

Value for money
Ease of use
Features