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Salesmachine

Customer Success Platform for trial conversion & retention

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Salesmachine Pricing, Features, Reviews and Alternatives

Salesmachine product overview

Price starts from

$

75

Per Feature

What is Salesmachine?

Salesmachine scores your customers in realtime to follow customers health in your user lifecycle. Increase your retention & conversion rate by +25% to 40% thanks to Product Qualified Leads scoring method. Reduce your churn with automatic tasks, emails and notifications based on customers behavior and status.

Key benefits of using Salesmachine

CUSTOMER PROFILES: Know everything about your customers.
Salesmachine tracking tools collects all the customers information, interactions with your product, emails activity, location and more so you can have all the information you need to interact with them, at the right time.

SEGMENTATION: Group customers based on their actions.
Create custom segments to identify customers who risk to churn, who are ready to pay, are not activated, need assistance, need a coupon before to pay and much more. Receive statistics on your segment to know how they perform.

TASKS, EMAILS, NOTIFICATIONS: Always know what to do and when to do it.
Create custom workflows to automatically generate to do, emails, tasks and notifications. Tasks and alerts are displayed in the productivity dashboard.

INTEGRATIONS: Connect external services to make your Salesmachine smarter.
Salesmachine connects with your email provider, with your support, marketing, payment tools, with your CRM and with your team communication tool. We add new services on regular basis.

PREDICTIVE ENGINE: Predict customer health to reduce churn and close more deals. Salesmachine leverages data science to detect customers churn / buy signals to help you make the best decisions.

SLACK / HIPCHAT INTEGRATIONS: Manage your sales and customer success directly from your team communication tool.

PRODUCT QUALIFIED LEADS SOCRING METHOD: Get your Sales Team more efficient.
Detect leads that really use your product and are more likely to convert. Get your Sales Teams'effort focus on these leads to increase your conversion rate by 25% to 40% easily!

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
FAQs/Forum
Phone Support

Training options

Live Online
Documentation
In Person

Salesmachine pricing information

Value for money

4.4

/5

11

Price starts from

$

75

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Salesmachine features

Functionality

3.7

/5

11
Total Features61 6 categories

Most valued features by users

Reporting/Analytics
API
Reporting & Statistics
Alerts/Notifications
Third Party Integrations
Activity Dashboard
Contact Management
Customer Database

Functionality contenders

Salesmachine users reviews

Overall rating

4.5

/5

11

Positive reviews

91%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.8/10
Rating distribution

5

4

3

2

1

8

2

0

0

1

Pros
Besides the easy to use and astonish beautiful UI, salesmachine.io helped us to get better support to our customers and trial users.

JM

Jan M.

I like the deep Intercom integration, if you use Intercom, its no dev needed set up, also the good Gmail integration is a plus.

AR

Anonymous Reviewer

If you are bigger and have more budget it may be lacking some features, but it's great for setting up a working CSM tool quickly.

AR

Anonymous Reviewer

Cons
Sometimes the screens are slow while searching. And I dislike the tasks feature: no notifications, slow, not ok really.

AR

Anonymous Reviewer

They exaggerate features and offer terrible support.

Christian S.

A lot of the time they just forget about your ticket.

Christian S.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Great potential

Reviewed 5 years ago

Salesmachine provide a reliable solution and a good UI for customer success manager. Using their workflows allowed us to do simple automation based on our incoming data, and it work well! Customer profiles on Salesmachine are particularly interesting and provide all the information a CS would need at a glance.

Pros

Easy to setup Easy to use All information at a glance

Cons

Searching for user in a large database is a bit slow It would helpful to have more tooltips or informations on some workflows elements

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Good CSM tool to get started

Reviewed 2 years ago

Salesmachine allows you to quickly set up a CSM tool (and insights in Leads) for a starting B2B company like us. If you are bigger and have more budget it may be lacking some features, but it's great for setting up a working CSM tool quickly.

Pros

I like the deep Intercom integration, if you use Intercom, its no dev needed set up, also the good Gmail integration is a plus.

Cons

Sometimes the screens are slow while searching. And I dislike the tasks feature: no notifications, slow, not ok really.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

They exaggerate features and offer terrible support

Reviewed 2 years ago

I wouldn't recommend them to anyone at this point. Some times it feels like a beta product and they need to improve their support a lot.

Pros

The platform integrates with Intercom, which is what we needed. We needed the sales + CS layer with tasks, automation, etc. over top.

Cons

They force you to sign up for a year and tell you that they have things like ownership and reporting, but they don't really. A lot of it is there but doesn't really work. Then it's like pulling teeth to get through to support. A lot of the time they just forget about your ticket. I don't think it's their fault because the product has problems and there aren't enough devs to fix things. I'm very frustrated that we can't do a lot of the basic things that they told us were possible.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Salesmachine tracks customer behavior

Reviewed 5 years ago

Salesmachine gives our team the tools to monitor all of our customers behavior  this is needed to reach out just in the right moment. Salesmachine has a beautiful and simple design and the setup plus the integration with Segment was really easy.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent For Startups

Reviewed 5 years ago

The UI that the team behind Sales machine has put together is fantastic, the onboarding process is also great. Looking forward to working with it more in the future and finding new ways it can help me and my business grow.

Pros

Ease of use

Cons

Which there were more integrations with other SaaS offerings.

Salesmachine FAQs and common questions

Salesmachine has the following pricing plans:
Starting from: $75.00
Pricing model: Free
Free Trial: Available | (No Credit Card required)


Salesmachine has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Salesmachine supports the following languages:
English


Yes, Salesmachine has an API available for use.


Salesmachine integrates with the following applications:
SatisMeter, HubSpot Marketing Hub, Mailchimp Transactional Email, Delighted, Zapier, Gmail, Segment, Pipedrive, Help Scout, Stripe, Salesforce Sales Cloud, SendGrid, Slack, Olark, Mailgun, AskNicely, Mailjet, HubSpot Sales Hub, HubSpot CRM, Intercom, HubSpot Service Hub, Zendesk


Salesmachine offers the following support options:
Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support

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