Salesmachine Pricing, Features, Reviews & Comparison of Alternatives

Salesmachine

Customer Success Platform for trial conversion & retention

4.45/5 (11 reviews)

Salesmachine overview

What is Salesmachine?

Salesmachine scores your customers in realtime to follow customers health in your user lifecycle. Increase your retention & conversion rate by +25% to 40% thanks to Product Qualified Leads scoring method. Reduce your churn with automatic tasks, emails and notifications based on customers behavior and status.
www.salesmachine.io

Pricing

Starting from
$75/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Salesmachine screenshot: Start converting +25% Trials, increasing retention and reduce churn right now.
Salesmachine Homepage.Salesmachine - Realtime customer scoring platformSalesmachine screenshot: Salesmachine Customer Adoption Feature helps you to detect opportunities or when you should contact your leads to increase retention!
Automate tasks, actions, workflows and playbooks thanks to our many apps integrations to reduce churn. Salesmachine screenshot: Salesmachine Trial Conversion Tool helps you detecting leads that really use your product and so are most likely to convert.
Help your Sales Team focus on the leads that convert and generate revenue with less efforts.Salesmachine screenshot: Salesmachine Customer Data Platform allows you to get a 360 view of your customers and accounts.
Detect opportunities or churn risk to proactively contact them at the right time and increase retention.Salesmachine screenshotSalesmachine screenshotSalesmachine screenshotSalesmachine screenshotSalesmachine screenshotSalesmachine screenshot

Salesmachine reviews

Value for money
Features
Ease of use
Customer support
  4.4
  3.7
  4.5
  4.5
Anonymous

Good CSM tool to get started

Used daily for 1-2 years
Reviewed 2019-08-05
Review Source: Capterra

Salesmachine allows you to quickly set up a CSM tool (and insights in Leads) for a starting B2B company like us. If you are bigger and have more budget it may be lacking some features, but it's great for setting up a working CSM tool quickly.

Pros
I like the deep Intercom integration, if you use Intercom, its no dev needed set up, also the good Gmail integration is a plus.

Cons
Sometimes the screens are slow while searching. And I dislike the tasks feature: no notifications, slow, not ok really.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Christian Sculthorp

They exaggerate features and offer terrible support

Used daily for less than 6 months
Reviewed 2019-08-20
Review Source: Capterra

I wouldn't recommend them to anyone at this point. Some times it feels like a beta product and they need to improve their support a lot.

Pros
The platform integrates with Intercom, which is what we needed. We needed the sales + CS layer with tasks, automation, etc. over top.

Cons
They force you to sign up for a year and tell you that they have things like ownership and reporting, but they don't really. A lot of it is there but doesn't really work. Then it's like pulling teeth to get through to support. A lot of the time they just forget about your ticket. I don't think it's their fault because the product has problems and there aren't enough devs to fix things. I'm very frustrated that we can't do a lot of the basic things that they told us were possible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Thomas Plaindoux

Great potential

Reviewed 2016-04-22
Review Source: GetApp

Salesmachine provide a reliable solution and a good UI for customer success manager. Using their workflows allowed us to do simple automation based on our incoming data, and it work well! Customer profiles on Salesmachine are particularly interesting and provide all the information a CS would need at a glance.

Pros
Easy to setup Easy to use All information at a glance

Cons
Searching for user in a large database is a bit slow It would helpful to have more tooltips or informations on some workflows elements

Rating breakdown

Value for money
Ease of use
Customer support

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Niklas Ravnsborg-Gjertsen

Salesmachine tracks customer behavior

Reviewed 2016-11-21
Review Source: Capterra

Salesmachine gives our team the tools to monitor all of our customers behavior  this is needed to reach out just in the right moment. Salesmachine has a beautiful and simple design and the setup plus the integration with Segment was really easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Donovan Dikaio

Excellent For Startups

Used weekly for less than 6 months
Reviewed 2016-12-05
Review Source: Capterra

The UI that the team behind Sales machine has put together is fantastic, the onboarding process is also great. Looking forward to working with it more in the future and finding new ways it can help me and my business grow.

Pros
Ease of use

Cons
Which there were more integrations with other SaaS offerings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Salesmachine pricing

Starting from
$75/month
Pricing options
Free trial
Subscription
View Pricing Plans

Plan Growth: Start with 2 seats and 500 contacts, up to 50,000+.

Plan Scale: Start with 5 seats and 2,500 contacts, up to 50,000+.

Plan Business: Per user, up to 50,000 contacts.

Salesmachine features

Activity Tracking
Automatic Notifications

API (399 other apps)
Activity Dashboard (252 other apps)
CRM Integration (144 other apps)
Calendar Management (194 other apps)
Custom Fields (157 other apps)
Customer Database (174 other apps)
Customizable Branding (226 other apps)
Customizable Reporting (178 other apps)
Customizable Templates (194 other apps)
Data Import/Export (200 other apps)
Electronic Payments (152 other apps)
Email Integration (208 other apps)
Real Time Data (145 other apps)
Reminders (198 other apps)
Reporting & Statistics (272 other apps)
Social Media Integration (188 other apps)
Surveys & Feedback (164 other apps)
Third Party Integration (247 other apps)

Videos and tutorials

Additional information for Salesmachine

Key features of Salesmachine

  • Automatic tasks, emails and notifications
  • Behavior triggered emails
  • Customer health and user lifecycle
  • Customer success workflows
  • Customers segmentation (based on their actions)
  • Integrations: collect signals from external services
  • Live activity stream
  • Playbooks automation
  • Proactive churn prevention
  • Product Qualified Leads scoring method
  • Realtime customer scoring
  • Smart Notifications
View All Features

Benefits

CUSTOMER PROFILES: Know everything about your customers.
Salesmachine tracking tools collects all the customers information, interactions with your product, emails activity, location and more so you can have all the information you need to interact with them, at the right time.

SEGMENTATION: Group customers based on their actions.
Create custom segments to identify customers who risk to churn, who are ready to pay, are not activated, need assistance, need a coupon before to pay and much more. Receive statistics on your segment to know how they perform.

TASKS, EMAILS, NOTIFICATIONS: Always know what to do and when to do it.
Create custom workflows to automatically generate to do, emails, tasks and notifications. Tasks and alerts are displayed in the productivity dashboard.

INTEGRATIONS: Connect external services to make your Salesmachine smarter.
Salesmachine connects with your email provider, with your support, marketing, payment tools, with your CRM and with your team communication tool. We add new services on regular basis.

PREDICTIVE ENGINE: Predict customer health to reduce churn and close more deals. Salesmachine leverages data science to detect customers churn / buy signals to help you make the best decisions.

SLACK / HIPCHAT INTEGRATIONS: Manage your sales and customer success directly from your team communication tool.

PRODUCT QUALIFIED LEADS SOCRING METHOD: Get your Sales Team more efficient.
Detect leads that really use your product and are more likely to convert. Get your Sales Teams'effort focus on these leads to increase your conversion rate by 25% to 40% easily!