Salesmachine Features

Salesmachine

Customer Success Platform for trial conversion & retention

4.45/5 (11 reviews)

Competitor Feature Comparison

360 Degree Feedback
API
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Application Management
Behavior Tracking
Behavioral Targeting
CRM
Campaign Analytics
Campaign Management
Click Tracking
Collaboration Tools
Communication Management
Configurable Workflow
Contact Management
Conversion Tracking
Customer Activity Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Management
Customer Profiles
Customer Segmentation
Customizable Fields
Customizable Reports
Dashboard
Engagement Tracking
Event Triggered Actions
Feedback Management
Health Score
Knowledge Management
Multi-Channel Communication
Multi-Channel Data Collection
Negative Feedback Management
Onboarding
Performance Metrics
Predictive Analytics
Purchasing & Receiving
Real Time Analytics
Real Time Data
Real Time Notifications
Referral Tracking
Reporting & Statistics
Reporting/Analytics
Returns Management
Revenue Management
Sentiment Analysis
Survey/Poll Management
Task Management
Third Party Integrations
Usage Tracking/Analytics
Visitor Tracking
Visual Analytics
WYSIWYG Editor
Win / Loss Analysis
Workflow Management
Learn moreCompare App
360 Degree Feedback
API
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Application Management
Behavior Tracking
Behavioral Targeting
CRM
Campaign Analytics
Campaign Management
Click Tracking
Collaboration Tools
Communication Management
Configurable Workflow
Contact Management
Conversion Tracking
Customer Activity Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Management
Customer Profiles
Customer Segmentation
Customizable Fields
Customizable Reports
Dashboard
Engagement Tracking
Event Triggered Actions
Feedback Management
Health Score
Knowledge Management
Multi-Channel Communication
Multi-Channel Data Collection
Negative Feedback Management
Onboarding
Performance Metrics
Predictive Analytics
Purchasing & Receiving
Real Time Analytics
Real Time Data
Real Time Notifications
Referral Tracking
Reporting & Statistics
Reporting/Analytics
Returns Management
Revenue Management
Sentiment Analysis
Survey/Poll Management
Task Management
Third Party Integrations
Usage Tracking/Analytics
Visitor Tracking
Visual Analytics
WYSIWYG Editor
Win / Loss Analysis
Workflow Management
Learn moreCompare App
360 Degree Feedback
API
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Application Management
Behavior Tracking
Behavioral Targeting
CRM
Campaign Analytics
Campaign Management
Click Tracking
Collaboration Tools
Communication Management
Configurable Workflow
Contact Management
Conversion Tracking
Customer Activity Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Management
Customer Profiles
Customer Segmentation
Customizable Fields
Customizable Reports
Dashboard
Engagement Tracking
Event Triggered Actions
Feedback Management
Health Score
Knowledge Management
Multi-Channel Communication
Multi-Channel Data Collection
Negative Feedback Management
Onboarding
Performance Metrics
Predictive Analytics
Purchasing & Receiving
Real Time Analytics
Real Time Data
Real Time Notifications
Referral Tracking
Reporting & Statistics
Reporting/Analytics
Returns Management
Revenue Management
Sentiment Analysis
Survey/Poll Management
Task Management
Third Party Integrations
Usage Tracking/Analytics
Visitor Tracking
Visual Analytics
WYSIWYG Editor
Win / Loss Analysis
Workflow Management
Learn moreCompare App

Salesmachine Feature Reviews

9 reviewers had the following to say about Salesmachine's features:

Anonymous
(Human Resources company, 11-50 employees)

Good CSM tool to get started

2019-08-05

Salesmachine allows you to quickly set up a CSM tool (and insights in Leads) for a starting B2B company like us. If you are bigger and have more budget it may be lacking some features, but it's great for setting up a working CSM tool quickly.

Pros

I like the deep Intercom integration, if you use Intercom, its no dev needed set up, also the good Gmail integration is a plus.

Cons

And I dislike the tasks feature: no notifications, slow, not ok really.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Niklas R.

Verified Reviewer

Salesmachine does the job perfectly

2016-05-14

We use it so we can have landing page leads (identifier is the email) that can later turn into customers (identifier from our database). Keep it up!

Rating breakdown

Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Esther L.

Verified Reviewer

Great customer management platform

2016-04-11

Would happily recommend it to anyone looking to score contacts / set-up easy emails workflows / monitor onboarding efforts .

Pros

- Flexibility - Ease of use - Customer support

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Donovan D.

Excellent For Startups

2016-12-05

The UI that the team behind Sales machine has put together is fantastic, the onboarding process is also great.

Pros

Ease of use

Cons

Which there were more integrations with other SaaS offerings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Thomas P.

Verified Reviewer

Great potential

2016-04-22

Salesmachine provide a reliable solution and a good UI for customer success manager.

Pros

Easy to setup Easy to use All information at a glance

Cons

Searching for user in a large database is a bit slow It would helpful to have more tooltips or informations on some workflows elements

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Niklas R.

Salesmachine tracks customer behavior

2016-11-21

Salesmachine has a beautiful and simple design and the setup plus the integration with Segment was really easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Christian S.

They exaggerate features and offer terrible support

2019-08-20

I wouldn't recommend them to anyone at this point. Some times it feels like a beta product and they need to improve their support a lot.

Pros

The platform integrates with Intercom, which is what we needed.

Cons

They force you to sign up for a year and tell you that they have things like ownership and reporting, but they don't really.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Jan M.

A Customer Success Platform that shines...

2016-12-15

Besides the easy to use and astonish beautiful UI, salesmachine.io helped us to get better support to our customers and trial users.

Pros

- beautiful UI - all features needed to start you own business grow

Cons

- not for me

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Salesmachine

Try it yourself...

Source: Capterra
Helpful?   Yes   No
Read more
Lionel T.

Verified Reviewer

Real insights on your users

2016-04-13

Salesmachine is a great tool to detect which users you should contact right away.

Pros

Neat, and good support team

Cons

Complex events (associated metrics) not handled yet

Rating breakdown

Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more