Salesmachine Features

Salesmachine

Realtime customer scoring platform

4.45/5 (11 reviews)

Salesmachine Feature Summary

  • Realtime customer scoring
  • Integrations: collect signals from external services
  • Automatic tasks, emails and notifications
  • Customers segmentation (based on their actions)
  • Smart Notifications
  • Proactive churn prevention
  • Customer health and user lifecycle
  • Live activity stream
  • Behavior triggered emails
  • Customer success workflows

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (358 other apps)
Activity Dashboard (214 other apps)
Activity Tracking (159 other apps)
Automatic Notifications (194 other apps)
CRM Integration (130 other apps)
Calendar Management (180 other apps)
Custom Fields (146 other apps)
Customer Database (151 other apps)
Customizable Branding (191 other apps)
Customizable Reporting (159 other apps)
Customizable Templates (165 other apps)
Data Import/Export (174 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
Real Time Data (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)
Third Party Integration (210 other apps)

Salesmachine Feature Reviews

9 reviewers had the following to say about Salesmachine's features:

Anonymous
(Human Resources company, 11-50 employees)

Good CSM tool to get started

2019-08-05

Salesmachine allows you to quickly set up a CSM tool (and insights in Leads) for a starting B2B company like us. If you are bigger and have more budget it may be lacking some features, but it's great for setting up a working CSM tool quickly.

Pros

I like the deep Intercom integration, if you use Intercom, its no dev needed set up, also the good Gmail integration is a plus.

Cons

And I dislike the tasks feature: no notifications, slow, not ok really.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Donovan Dikaio

Excellent For Startups

2016-12-05

The UI that the team behind Sales machine has put together is fantastic, the onboarding process is also great.

Pros

Ease of use

Cons

Which there were more integrations with other SaaS offerings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Niklas Ravnsborg-Gjertsen

Salesmachine tracks customer behavior

2016-11-21

Salesmachine has a beautiful and simple design and the setup plus the integration with Segment was really easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Christian Sculthorp

They exaggerate features and offer terrible support

2019-08-20

I wouldn't recommend them to anyone at this point. Some times it feels like a beta product and they need to improve their support a lot.

Pros

The platform integrates with Intercom, which is what we needed.

Cons

They force you to sign up for a year and tell you that they have things like ownership and reporting, but they don't really.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
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Niklas Ravnsborg-Gjertsen

Verified Reviewer

Salesmachine does the job perfectly

2016-05-14

We use it so we can have landing page leads (identifier is the email) that can later turn into customers (identifier from our database). Keep it up!

Rating breakdown

Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
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Thomas Plaindoux

Verified Reviewer

Great potential

2016-04-22

Salesmachine provide a reliable solution and a good UI for customer success manager.

Pros

Easy to setup Easy to use All information at a glance

Cons

Searching for user in a large database is a bit slow It would helpful to have more tooltips or informations on some workflows elements

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
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Jan Mühlemann

A Customer Success Platform that shines...

2016-12-15

Besides the easy to use and astonish beautiful UI, salesmachine.io helped us to get better support to our customers and trial users.

Pros

- beautiful UI - all features needed to start you own business grow

Cons

- not for me

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Salesmachine

Try it yourself...

Source: Capterra
Helpful?   Yes   No
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Esther Levi

Verified Reviewer

Great customer management platform

2016-04-11

Would happily recommend it to anyone looking to score contacts / set-up easy emails workflows / monitor onboarding efforts .

Pros

- Flexibility - Ease of use - Customer support

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Lionel TRESSENS

Verified Reviewer

Real insights on your users

2016-04-13

By doing the complex stuff for you it keeps your customer support team focused on the real value added work and eventually lowers your churn rate.

Pros

Neat, and good support team

Cons

Complex events (associated metrics) not handled yet

Rating breakdown

Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more