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Salon Booking vs SalonBiz Comparison

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Overview

Salon Booking is a complete and easy to manage appointment booking system for WordPress-based salon, spa, beauty center, and barber websites

Give your guests a beautiful, stress-free experience driven by the finest technology in the salon and spa industry. Whether...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

59

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

63

5

4

3

2

1

36

16

4

2

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
85%
would recommend this app

4.0

40

5

4

3

2

1

17

12

7

0

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
79%
would recommend this app

Pros

I am based out of the US and found this product to be very easy to use and simple to deploy for one of my clients. The price is great for what you get and having a dedicated iOS app is fantastic.
The integration with WordPress has been seamless and also the installation was easy to carry out. Customer support has also been superb.
Also, the customer service is always very helpful and accurate. Really a huge thank you to Customer support representative for being so helpful and kind.

Pros

They are innovative and directly aligned with Aveda which helps me as an Aveda Salon. They stay on top of the industry needs and provide us with good service on how to use the software.
I HAVE NOTHING BUT LOVE for PEOPLE BEHIND SalonBiz. I have never meet any of them face to face but everyone that I have every encountered has been WONDERFUL.
My overall experience has been great, I love that I am able to book my clients and suites with ease.

Cons

I'm very disappointed, very frustrated, the team behind the system has created a bad product.
Awful layout, terrible at creating your own appointments and literally the worst app for organising.
Can't offer 2 payment methods to choose, for example pay deposit or pay in full.

Cons

You call them and they cant fix it. They have awful customer suport.
I could see where this may be troubling for someone new trying to understand where all features are located. In addition, I feel blocking the schedule has gotten easier.
However, I've stumbled across some hiccups when blocking the day, multiple staffs or blocking a block of a day if I'm not currently on that exact same day.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features35
  • Access Controls/Permissions
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Availability Indicator
  • Availability Management
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commission Management
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer History
  • Customer Mobile App
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • For Barbershops
  • For Salons and Spas
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Mobile Access
  • Mobile Alerts
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Online Payments
  • Payment Processing
  • Point of Sale (POS)
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • Resource Scheduling
  • Room Booking
  • SMS Messaging
  • Sales Reports
  • Team Calendars
  • Third Party Integrations
  • Website Integration
  • Total features33
  • Access Controls/Permissions
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Availability Indicator
  • Availability Management
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commission Management
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer History
  • Customer Mobile App
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • For Barbershops
  • For Salons and Spas
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Mobile Access
  • Mobile Alerts
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Online Payments
  • Payment Processing
  • Point of Sale (POS)
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • Resource Scheduling
  • Room Booking
  • SMS Messaging
  • Sales Reports
  • Team Calendars
  • Third Party Integrations
  • Website Integration

Integrations

  • Total integrations1
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations1
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SalonBiz logo

SalonBiz

Salon biz is easy

Reviewed 4 years ago

I used salon biz forever when I was working for Aveda, it worked very well

Pros

This software was super easy to book with and navigate and check out

Cons

The price was much higher then other salon booking services

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SalonBiz logo

SalonBiz

Unfortunate experience and total waist of time & money

Reviewed 6 months ago

Hated it. It was asiduo to set up, took months. Didn't offer any features I actually wanted. And they made canceling even harder than setting it up.

Pros

Nothing. The tech is outdated, terribly difficult últ to set up, customer service is garbage, and it constantly is out.

Cons

Everything. Software is completely outdated, way to expensive for what you get. Constantly out. Terrible support line you have to wait HOURS to get help. You can't protect your salon by requiring deposit or card from guest at booking. No built in text support.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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SalonBiz logo

SalonBiz

SalonBiz Review

Reviewed a year ago

Love the marketing/ online booking/ confirmation/ reminder features. Their compatibility with Aveda and partnerships with Listen 360 and other companies.

Pros

Salon biz really is customized to work well in the salon. I love that it is a live software that is constantly being updated. I appreciate that many of the support team that we talk with come from the salon industry and therefore know our experiences. The product works, and if it doesn't, they hear us and are willing to work on making it better.

Cons

1. features not working in Canada 2. becoming a bit of a # (having to re-explain my situation every time I call in or email) 3. launches of new features not working/ not coming/ delaying/ crashing

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SalonBiz logo

SalonBiz

Salon/Spa Necessity

Reviewed 4 years ago
Pros

The capability to customize the service for each stylist is a great feature, especially since our stylists also offer spa services. We can customize the time based on what is needed for each service. Another perk is being able to upload the clients information into the system. This allows for the receptionists to access their information with one click to confirm their appointments, instead of having to locate their file.

Cons

I can't think of any complaints for SalonBiz. It's a great software to have, and makes everything run a lot smoother for a medium sized Salon.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SalonBiz logo

SalonBiz

Hands down, the best software for a full-service day spa

Reviewed 5 years ago

This software is the backbone of our salon and day spa. Could not function without it.

Pros

We have tried over 5 different salon and spa softwares, and SalonBiz is by far the best. It has all the necessary functionality, without bloat. It is intuitive to set up as well.

Cons

Pricing is a little higher than I'd like, but because it does what we need it to, we put up with a little extra cost.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

SalonBiz logo

SalonBiz

Salon / Spa Biz

Reviewed a year ago

I’d 100% recommend this to a salon or spa that has hourly and commission service providers. It’s not for smaller fledgling establishments.

Pros

It’s an all in one software that literally allows you to setup, run and manage your salon / spa. The most comprehensive of them out there.

Cons

With it being so comprehensive, I found that it was quite a bit of overkill for me, a suite renter with no employees. That being said, their smallest subscription is for 3 users. And it’s on the costly side.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SalonBiz logo

SalonBiz

Great Salon Product- but must have patience

Reviewed 4 years ago

We stay really organized. There are a lot of great features like being able to put a clients birthday in their file.

Pros

I love the format of the program. It’s easy to learn how to use and there a lot of great features to help your salon run smoothly.

Cons

Technical support is a joke. Half the time SalonBiz tech supports blame issues on internet or Aveda Pure Privilege

Vendor response

We love hearing feedback like yours. SalonBiz is all about helping you easily manage salons operations.:) Our software and team improve when we work together, we¿d love the opportunity to discuss your interaction with our team, I invite you to reach out to me personally. I hope to hear from you soon. Best!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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SalonBiz logo

SalonBiz

Awful and outdated.

Reviewed 4 years ago
Pros

To be honest, I don't really like much of anything about this software. The only pro I have is that it claims to be cloud based.

Cons

This software is extremely outdated and not user friendly. There are hardly any features that differ from any other salon software and they are hard to find and navigate. Do not recommend.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SalonBiz logo

SalonBiz

Oliver’s hair salon

Reviewed a year ago

Support is excellent. The apps can use some work but I know those are changes that are being made, overall I love using SalonBiz for our salon.

Pros

SalonBiz is very user friendly, I appreciate the support and knowledge that everyone has when I am needed assistance.

Cons

Apps are needing work, those are being worked on.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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SalonBiz logo

SalonBiz

Withstanding the test of time

Reviewed 4 years ago
Pros

Reliable, multi-functional software. A great solution to booking needs for a variety of salons.

Cons

The aesthetics are a little retro on the version we have currently (not sure if it's updated in later versions of the software). Otherwise, there are currently no complaints.

Vendor response

Thanks Aurora! We appreciate your feedback. There are some new changes to the interface that will be released throughout 2019. Be sure to sign up for our blog posts so you¿re kept in the know about the releases. Happy New Year!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SalonBiz logo

SalonBiz

Ultimate Salon

Reviewed a year ago

Overall it is great, I would not use anything else! We all went through a great deal last year and we have not recovered completely, it will take time to be what we were and know where we are all going...

Pros

It was easy to learn and use. They are innovative and directly aligned with Aveda which helps me as an Aveda Salon. They stay on top of the industry needs and provide us with good service on how to use the software.

Cons

Not alway impressed with the customer support. Wait times can be extremely lengthy and not always helpful. I feel the new updates from enterprise to central are not delivered consistently and at times not on the spot. Do not get me wrong, I love Salon Biz, I just feel at times they need to be more consistent with support

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SalonBiz logo

SalonBiz

Our experience is great having customer support at our finger tips 24/7!

Reviewed 4 years ago
Pros

Mobility- We are able to take care of clients in a more mobile fashion in this fast paced world we live in. I pads and phones can be used in salon and out of the salon to take care of client and staff needs. Unity- We are able to unify our staff and client data base so if a client visits more than one location we can still give our staff commissions and the clients file can easily be viewed to look...

Cons

Reports in general are overwhelming & not productive time wise- Being able to find what you are looking for without going to several different reports and having to export and sort is time consuming. Finding service provider benchmarks all in one report would be nice. It becomes confusing for the staff to know where to look to reach their goals when having to go to several places to find out how they...

Vendor response

Hi Lauren. We love to hear to hear feedback like this! Especially where we can make improvements. It seems as though no two salons are alike when it comes to benchmarking so we¿re working on something we feel could make everyone happy. We¿ll fill you in soon.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SalonBiz logo

SalonBiz

SalonBiz upgrades have made booking a breeze!

Reviewed a year ago

Great! I'd recommend Salonbiz to any spa. The new features with Central are pretty much up to date and makes it easier to train someone to work the desk, even if just for a day. Inventory is a category I've yet to master as I switch back between Backoffice and Central frequently. Booking features are pretty simple and the smart features include is definitely an awesome touch!

Pros

The booking software is easy to navigate (even for those not so tech-savy). Drag and drop feature is a game changer!

Cons

Central is quite easy to navigate overall. With all the different tabs and/or categories available on the left hand side, although it doesn't happen often, I tend to get lost with where I need to go to find a feature. I could see where this may be troubling for someone new trying to understand where all features are located. In addition, I feel blocking the schedule has gotten easier. However, I've stumbled across some hiccups when blocking the day, multiple staffs or blocking a block of a day if I'm not currently on that exact same day.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

SalonBiz logo

SalonBiz

Pretty good with a bit of room for improvement

Reviewed a year ago

In the beginning it was great and now it’s like pulling teeth to get help and lately when we do get help, we’re made to feel like an inconvenience for asking questions. To the point I’ve shopped your competitors

Pros

It syncs with Aveda and fairly easy to use and teach new users

Cons

The online booking feature connected to my website needs improvement, messages from clients can’t be responded to, app login is sloppy for client, reports are almost like enterprise but not quite the same

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SalonBiz logo

SalonBiz

Be Cherished Salon

Reviewed a year ago

I appreciate the customer service. sometimes it is a challenge to get through or if we have issues during non salonbiz hours we are in a bind. Especially being on the West Coast!

Pros

i like that it is integrated with AVEDA for the products and ordering. it makes our world of business so much easier

Cons

i dont like how the reports print when exported. They tend to cut off the end of the page or it is too small to read. We have the same issues when we print the travelers. I understand the idea is to save paper but there are times we have to print them and it is extremely frustrating. on the old desk top salon biz we did NOT have these issues