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SAP Customer Experience Pricing, Features, Reviews and Alternatives

SAP Customer Experience product overview

Price starts from

58

/user

Per month

What is SAP Customer Experience?

SAP CRM On Demand offers a range of tools to meet the needs of sales, marketing and customer service staff, as well as managers and business owners. The Interaction Center within the CRM provides a platform to manage customer communication from multiple channels. All customer interactions, from call, email, social media and live chat can be tracked, managed and evaluated. Tasks and dates can be prioritized, follow-ups can be schedules and team selling supported, using the CRM.

Key benefits of using SAP Customer Experience

  • Marketing: Get valuable insights on customer interactions and marketing activities to refine marketing campaigns.

  • Sales: Use the sales planning and forecasting tools to ensure teams are inline with goals. Manage teams across territories, and see their real-time performance.

  • Services: The app supports customer service teams, and service industry staff. Tools include field service management; warranty and claim management, service contract management, returns and depot repair, and more.

  • Partner Channel Management: You can use SAP CRM to manage partner relationships. Streamline processes for partner recruitment, communications, channel marketing and forecasting, partner order management, analytics and more.

  • Interaction Center: Manage and record all your client interactions across multiple channels, for both inbound and outbound communications. These tools support telemarketing, telesales, customer service, email response, and multifunctional shared service.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat

    Training options

    Documentation

    SAP Customer Experience pricing information

    Value for money

    3.9

    /5

    208

    Starting from

    58

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    SAP Customer Experience features

    Functionality

    4.2

    /5

    208

    Total features

    20

    11 categories

    Most valued features by users

    Reporting/Analytics
    Mobile Access
    Customer Database
    Contact Management
    Email Management
    Campaign Management
    Pipeline Management
    Lead Segmentation

    SAP Customer Experience users reviews

    Overall Rating

    4.2

    /5

    208

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.93/10
    Rating distribution

    5

    4

    3

    2

    1

    99

    72

    26

    6

    5

    Pros
    SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions.

    AB

    Aneesh B.

    This tool is great for organizing and storing data. We use it to store all of our clients information and data, and it works very effectively.

    Rs

    Raphael s.

    It is so easy to use, and has so many options, the interaction with the clients are everything and this software its perfect for that.

    KR

    Katherine R.

    Cons
    The software is quite complex, because of this, some problems with the client arises, much more due to misinformation of the user than the tool itself.
    AvatarImg

    Diogo T.

    UI is awful, too much of it does not make sense how you get from one section to another. Been using it for years and I still have a hard time navigating.

    AR

    Anonymous Reviewer

    Code-based transactions slow the system down at times, and the interfaces to sap-powered systems are also bad.

    FP

    Felipe P.

    Overall Rating

    Inventory management at its best

    Reviewed 8 months ago

    Transcript

    Speaker 1: My name is Scott. I'm a Manager. I give SAP Customer Experience a five and a five. And for...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Easy to learn and work with, yet most powerful Java based eCommerce platform

    Reviewed 2 years ago
    Pros

    1. SAP Hybris is based on Spring framework. Because Spring is the most widely used framework in Java fraternity, finding developers and architects who can be quickly made productive on the Hybris platform is much easier as compared to that on other platforms. Moreover, there are strong SAP Hybris communities at answers.sap.com and stackoverflow.com. 2. SAP Hybris has been consistently at the top position...

    Cons

    1. The CMS and personalization still have some room for improvement. 2. SAP needs to campaign for SAP Hybris as AWS does for its cloud. After having worked with many different eCommerce platforms (including the top three), I can say that it is the best platform. Yet, because of the lack of proper campaign many customers, are not aware of its strengths and the array of features.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Understand the customers and proactively find their needs with SAP Customer Experience

    Reviewed 6 months ago

    It is an excellent tool for us to maintain excellent customer relations. If you are using it regularly, you can easily understand what you should do next for customers.

    Pros

    It is an excellent tool for tracking the customer relationship because of its multiple channels and customizable tools.

    Cons

    It is not easy to use if you are not relevant with the SAP. However, after you are familiar with the interface everything is easier.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great for tracking work

    Reviewed a month ago
    Pros

    It makes keeping inventory for unstarted, WIP, and finished goods separate easy.

    Cons

    It takes a minute to learn, but that's the case with about every piece of new software.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Oldschool Customer Portal

    Reviewed 10 days ago
    Pros

    Everyone knows SAP and so that makes it easy to train.

    Cons

    System is very old school and clunky. Needs to be updated to adapt to current markets

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    One of the best and most comprehensive CRM software

    Reviewed 3 months ago
    Pros

    Ticket management, Customer interaction logs, Customized reports, Ease of integration with existing SAP framework

    Cons

    Complex transaction codes, Poor UI, slow processing speed

    SAP Customer Experience FAQs and common questions

    Q. What type of pricing plans does SAP Customer Experience offer?

    SAP Customer Experience has the following pricing plans:
    Starting from: $58.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of SAP Customer Experience?

    SAP Customer Experience has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does SAP Customer Experience support?

    SAP Customer Experience supports the following languages:
    English


    Q. Does SAP Customer Experience support mobile devices?

    SAP Customer Experience supports the following devices:
    Android, iPad, iPhone


    Q. Does SAP Customer Experience offer an API?

    No, SAP Customer Experience does not have an API available.


    Q. What level of support does SAP Customer Experience offer?

    SAP Customer Experience offers the following support options:
    Chat

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