App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

SAP Customer Experience Logo

SAP Customer Experience

4.2
(231)

Write a review

Enterprise CRM software

see alternatives

(9)

SAP Customer Experience Pricing, Features, Reviews and Alternatives

SAP Customer Experience FAQs

Q. What type of pricing plans does SAP Customer Experience offer?

SAP Customer Experience has the following pricing plans:
Starting from: $58.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money

See free alternatives

Q. Who are the typical users of SAP Customer Experience?

SAP Customer Experience has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

See alternatives

Q. What languages does SAP Customer Experience support?

SAP Customer Experience supports the following languages:
English

See alternatives

Q. Does SAP Customer Experience support mobile devices?

SAP Customer Experience supports the following devices:
Android, iPad, iPhone

See alternatives

Q. Does SAP Customer Experience offer an API?

No, SAP Customer Experience does not have an API available.

See alternatives

Q. What level of support does SAP Customer Experience offer?

SAP Customer Experience offers the following support options:
Chat

See alternatives

SAP Customer Experience product overview

Price starts from

58

/user

Per month

What is SAP Customer Experience?

SAP Customer Experience offers a range of tools to meet the needs of sales, marketing and customer service staff, as well as managers and business owners. The Interaction Center within the CRM provides a platform to manage customer communication from multiple channels. All customer interactions, from call, email, social media and live chat can be tracked, managed and evaluated. Tasks and dates can be prioritized, follow-ups can be schedules and team selling supported, using the CRM.

Key benefits of using SAP Customer Experience

  • Marketing: Get valuable insights on customer interactions and marketing activities to refine marketing campaigns.

  • Sales: Use the sales planning and forecasting tools to ensure teams are inline with goals. Manage teams across territories, and see their real-time performance.

  • Services: The app supports customer service teams, and service industry staff. Tools include field service management; warranty and claim management, service contract management, returns and depot repair, and more.

  • Partner Channel Management: You can use SAP Customer Experience to manage partner relationships. Streamline processes for partner recruitment, communications, channel marketing and forecasting, partner order management, analytics and more.

  • Interaction Center: Manage and record all your client interactions across multiple channels, for both inbound and outbound communications. These tools support telemarketing, telesales, customer service, email response, and multifunctional shared service.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat

    Training options

    Documentation

    Not sure about SAP Customer Experience? Compare it with a popular alternative

    Starting from

    58

    /user

    Per month

    Free plan
    Free trial
    Pricing range

    Starting from

    49

    /user

    Per month

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    SAP Customer Experience pricing information

    Value for money

    4.0

    /5

    231

    Starting from

    58

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    SAP Customer Experience features

    Functionality

    4.2

    /5

    231

    Total features

    28

    15 categories

    Most valued features by users

    Reporting/Analytics
    Mobile Access
    Customer Database
    Contact Management
    Email Management
    Automated Routing
    Campaign Management
    Campaign Planning

    SAP Customer Experience users reviews

    Overall Rating

    4.2

    /5

    231

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.93/10
    Rating distribution

    5

    4

    3

    2

    1

    111

    80

    29

    6

    5

    Pros
    SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions.
    It has been great experience with SAP CRM. It's a cost effective and easy to use with high quality.
    This tool is great for organizing and storing data. We use it to store all of our clients information and data, and it works very effectively.
    Cons
    The software is quite complex, because of this, some problems with the client arises, much more due to misinformation of the user than the tool itself.
    UI is awful, too much of it does not make sense how you get from one section to another. Been using it for years and I still have a hard time navigating.
    Code-based transactions slow the system down at times, and the interfaces to sap-powered systems are also bad.
    AvatarImg
    AvatarImg

    Scott M.

    Owner

    Entertainment, 1-10 employees

    Review source

    Overall Rating

    Inventory management at its best

    Reviewed 2 years ago

    Transcript

    Speaker 1: My name is Scott. I'm a Manager. I give SAP Customer Experience a five and a five. And for...

    AvatarImg
    AvatarImg

    Ravikumar M.

    Computer Software, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    SAP Hybris application is boosting your organization

    Reviewed 5 years ago

    I am basically administrative consultant to deployed in the server and configuration of the sap application for the integration level

    Pros

    The hybris application have lack of clarity and more features inbuilt and inefficient solution and improve the optimization of your business.

    Cons

    I have not yet identified the failure of my application or organization level. it boosting my skill as well as improving the lot of additional feature. The one thing needs to delivery new add-ons on quarterly basis

    AR
    AvatarImg

    Verified reviewer

    Chemicals, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Need a CRM?

    Reviewed 4 years ago

    If you have a big company (1000+ employees) you definitely need a complete CRM package and SAP is probably the best in the market. You can configure almost anything on these thing. After you get the hang of how SAP works, you will not want to leave it. Throw anything at it and if it's well configured the job gets done.

    Pros

    Features Modules Configuration Adaptation

    Cons

    Price Resources needed Tables in german are hell Default UI not for everyone

    MB
    AvatarImg

    Michael B.

    Medical Practice, 1,001-5,000 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Cumbersome menus and not enough access to data in one place

    Reviewed 4 years ago

    My biggest pet peeve is that when you hit the back button on your browser, it goes back to the login screen, so you have to use a little tiny back buttons - and depending on how many sub items you have entered, there are multiple back buttons on one screen - nothing like a normal web page visit.

    Pros

    Web-based product makes accessing from any computer simple. There are lot of features, which is also the biggest con as it makes it very hard to find what you are looking for at times. Hot links provide access to view customer master data, though it is typically hidden amongst random menus

    Cons

    Slow...The spinning wheel "Waiting" is it's own item to select when entering an IT ticket. It completely lacks intuitive menus - trying to find something would be simple if the menus were described better - but that is typical of German software, they think a different way than normal software flow, and make thing more difficult than they need to be - e.g. you have to click, then click, then click, then click again to finally get where you wanted to go. Unfortunately that is a normal process - you end up doing the same 5 clicks multiple times a day.

    AvatarImg
    AvatarImg

    Stephanie C.

    Telecommunications, 1,001-5,000 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    SAP CRM

    Reviewed 4 years ago

    I have had a very good experience with this tool because it allows me to leave notes on each of the tickets and in the future I can use them to validate information and resolve the client's failure more quickly. The tickets that I create in SAP CRM are to solve glitches in clioentes so I use it daily to be able to do this in a frayed and simple way.

    Pros

    I use it every day to create incidents of clients that report failure in their internet or telephone service and I like them a lot that is quite simple to manage and in turn you can have a large database of each ticket that you create because everything is stored.

    Cons

    In some cases the tool hangs and takes time to update.

    AvatarImg
    AvatarImg

    Nasir A.

    Information Technology and Services, 10,001+ employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Very comprehensive and neatly design platform

    Reviewed 4 years ago
    Pros

    Its architecture mesh up. Hybris has some very elegant sub solutions in its high level solutions.

    Cons

    The documentation still needs a bit improvement, although it has improved a lot in last few years

    Common SAP Customer Experience comparisons

    SAP Customer Experience logo
    Oracle CRM On Demand logo
    SAP Customer ExperiencevsOracle CRM On Demand
    SAP Customer Experience logo
    Pega CRM logo
    SAP Customer ExperiencevsPega CRM
    SAP Customer Experience logo
    SugarCRM logo
    SAP Customer ExperiencevsSugarCRM
    SAP Customer Experience logo
    Dynamics 365 logo
    SAP Customer ExperiencevsDynamics 365
    SAP Customer Experience logo
    Salesforce Sales Cloud logo
    SAP Customer ExperiencevsSalesforce Sales Cloud
    SAP Customer Experience logo
    Sage CRM logo
    SAP Customer ExperiencevsSage CRM
    SAP Customer Experience logo
    Zoho CRM logo
    SAP Customer ExperiencevsZoho CRM

    Related categories