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SAP Customer Experience Pricing, Features, Reviews and Alternatives
SAP Customer Experience FAQs
Q. Who are the typical users of SAP Customer Experience?
Q. What languages does SAP Customer Experience support?
Q. Does SAP Customer Experience support mobile devices?
Q. Does SAP Customer Experience offer an API?
SAP Customer Experience product overview
What is SAP Customer Experience?
SAP Customer Experience offers a range of tools to meet the needs of sales, marketing and customer service staff, as well as managers and business owners. The Interaction Center within the CRM provides a platform to manage customer communication from multiple channels. All customer interactions, from call, email, social media and live chat can be tracked, managed and evaluated. Tasks and dates can be prioritized, follow-ups can be schedules and team selling supported, using the CRM.
Key benefits of using SAP Customer Experience
Typical customers
Platforms supported
Support options
Training options
Not sure about SAP Customer Experience? Compare it with a popular alternative
SAP Customer Experience
Starting from
58
/user
Per month
Starting from
49
/user
Per month
SAP Customer Experience pricing information
Value for money
4.0
/5
231
Starting from
58
/user
Per month
Pricing options
Value for money contenders
SAP Customer Experience features
Functionality
4.2
/5
231
Total features
28
15 categories
Most valued features by users
Functionality contenders
SAP Customer Experience users reviews
Overall Rating
4.2
/5
231
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.93/10
111
80
29
6
5
Diogo T.
Overall rating contenders
Scott M.
Owner
Entertainment, 1-10 employees
Review source
Transcript
Speaker 1: My name is Scott. I'm a Manager. I give SAP Customer Experience a five and a five. And for...
Ravikumar M.
Computer Software, 51-200 employees
Used daily for 2+ years
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I am basically administrative consultant to deployed in the server and configuration of the sap application for the integration level
The hybris application have lack of clarity and more features inbuilt and inefficient solution and improve the optimization of your business.
I have not yet identified the failure of my application or organization level. it boosting my skill as well as improving the lot of additional feature. The one thing needs to delivery new add-ons on quarterly basis
Verified reviewer
Chemicals, 11-50 employees
Used daily for 2+ years
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If you have a big company (1000+ employees) you definitely need a complete CRM package and SAP is probably the best in the market. You can configure almost anything on these thing. After you get the hang of how SAP works, you will not want to leave it. Throw anything at it and if it's well configured the job gets done.
Features Modules Configuration Adaptation
Price Resources needed Tables in german are hell Default UI not for everyone
Michael B.
Medical Practice, 1,001-5,000 employees
Used daily for 1-2 years
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My biggest pet peeve is that when you hit the back button on your browser, it goes back to the login screen, so you have to use a little tiny back buttons - and depending on how many sub items you have entered, there are multiple back buttons on one screen - nothing like a normal web page visit.
Web-based product makes accessing from any computer simple. There are lot of features, which is also the biggest con as it makes it very hard to find what you are looking for at times. Hot links provide access to view customer master data, though it is typically hidden amongst random menus
Slow...The spinning wheel "Waiting" is it's own item to select when entering an IT ticket. It completely lacks intuitive menus - trying to find something would be simple if the menus were described better - but that is typical of German software, they think a different way than normal software flow, and make thing more difficult than they need to be - e.g. you have to click, then click, then click, then click again to finally get where you wanted to go. Unfortunately that is a normal process - you end up doing the same 5 clicks multiple times a day.
Stephanie C.
Telecommunications, 1,001-5,000 employees
Used daily for 6-12 months
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I have had a very good experience with this tool because it allows me to leave notes on each of the tickets and in the future I can use them to validate information and resolve the client's failure more quickly. The tickets that I create in SAP CRM are to solve glitches in clioentes so I use it daily to be able to do this in a frayed and simple way.
I use it every day to create incidents of clients that report failure in their internet or telephone service and I like them a lot that is quite simple to manage and in turn you can have a large database of each ticket that you create because everything is stored.
In some cases the tool hangs and takes time to update.
Nasir A.
Information Technology and Services, 10,001+ employees
Used daily for 2+ years
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Its architecture mesh up. Hybris has some very elegant sub solutions in its high level solutions.
The documentation still needs a bit improvement, although it has improved a lot in last few years
Common SAP Customer Experience comparisons
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