This is your compare tray
Apps you want to compare will be listed here. Launch a head to head comparison at any time.
Learn why GetApp is free
SAP Customer Experience Pricing, Features, Reviews and Alternatives
SAP Customer Experience product overview
What is SAP Customer Experience?
SAP CRM On Demand offers a range of tools to meet the needs of sales, marketing and customer service staff, as well as managers and business owners. The Interaction Center within the CRM provides a platform to manage customer communication from multiple channels. All customer interactions, from call, email, social media and live chat can be tracked, managed and evaluated. Tasks and dates can be prioritized, follow-ups can be schedules and team selling supported, using the CRM.
Key benefits of using SAP Customer Experience
Typical customers
Platforms supported
Support options
Training options
SAP Customer Experience pricing information
Value for money
3.9
/5
208
Starting from
58
/user
Per month
Value for money contenders
SAP Customer Experience features
Functionality
4.2
/5
208
Total features
20
11 categories
Functionality contenders
SAP Customer Experience users reviews
Overall Rating
4.2
/5
208
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.93/10
5
4
3
2
1
99
72
26
6
5
AB
Aneesh B.
Rs
Raphael s.
KR
Katherine R.
Diogo T.
AR
Anonymous Reviewer
FP
Felipe P.
Overall rating contenders
Scott M.
Manager
Hospital & Health Care, 501-1,000 employees
Review source
Transcript
Speaker 1: My name is Scott. I'm a Manager. I give SAP Customer Experience a five and a five. And for...
Arvind Kumar A.
Verified reviewer
Leisure, Travel & Tourism, 10,001+ employees
Used daily for 2+ years
Review source
Share this review:
1. SAP Hybris is based on Spring framework. Because Spring is the most widely used framework in Java fraternity, finding developers and architects who can be quickly made productive on the Hybris platform is much easier as compared to that on other platforms. Moreover, there are strong SAP Hybris communities at answers.sap.com and stackoverflow.com. 2. SAP Hybris has been consistently at the top position...
1. The CMS and personalization still have some room for improvement. 2. SAP needs to campaign for SAP Hybris as AWS does for its cloud. After having worked with many different eCommerce platforms (including the top three), I can say that it is the best platform. Yet, because of the lack of proper campaign many customers, are not aware of its strengths and the array of features.
Anonymous Reviewer
Verified reviewer
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
It is an excellent tool for us to maintain excellent customer relations. If you are using it regularly, you can easily understand what you should do next for customers.
It is an excellent tool for tracking the customer relationship because of its multiple channels and customizable tools.
It is not easy to use if you are not relevant with the SAP. However, after you are familiar with the interface everything is easier.
Nate B.
Consumer Goods, self-employed
Used daily for 2+ years
Review source
Share this review:
It makes keeping inventory for unstarted, WIP, and finished goods separate easy.
It takes a minute to learn, but that's the case with about every piece of new software.
Kelsi N.
Verified reviewer
Veterinary, 5,001-10,000 employees
Used monthly for 1-2 years
Review source
Share this review:
Everyone knows SAP and so that makes it easy to train.
System is very old school and clunky. Needs to be updated to adapt to current markets
Ajit S.
Utilities, 501-1,000 employees
Used daily for 2+ years
Review source
Share this review:
Ticket management, Customer interaction logs, Customized reports, Ease of integration with existing SAP framework
Complex transaction codes, Poor UI, slow processing speed
SAP Customer Experience FAQs and common questions
Q. What type of pricing plans does SAP Customer Experience offer?
SAP Customer Experience has the following pricing plans:
Starting from: $58.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of SAP Customer Experience?
SAP Customer Experience has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does SAP Customer Experience support?
SAP Customer Experience supports the following languages:
English
Q. Does SAP Customer Experience support mobile devices?
SAP Customer Experience supports the following devices:
Android, iPad, iPhone
Q. Does SAP Customer Experience offer an API?
No, SAP Customer Experience does not have an API available.
Q. What level of support does SAP Customer Experience offer?
SAP Customer Experience offers the following support options:
Chat
© 2010-2022 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.