SAP Customer Experience Alternatives, Competitors & Similar Software

Features

Total

7

43

20

features in common

7

features in common

Oracle CRM On Demand's unique features

Customizable Fields
Customer Social Profiles
Audience Targeting
Real Time Data

SAP Customer Experience's unique features

Customer Database
Client Management
Support Ticket Management
For Startups

Pricing

Value for money

4.0

0.1

3.9

What users say about Oracle CRM On Demand's value for money

Read all reviews

This great CRM has all the tools that you need to successfully keep up the relationship that you have with your customer.

AR

Anonymous Reviewer

Is totally intuitive and promotes collaboration and teamwork, superior generation of reports and reports (customization), agility in the search for information (Opportunities and budgets).

FF

Felix F.

Categories in common

Features

Total

8

20

features in common

8

features in common

Pega CRM's unique features

Referral Tracking
Email Marketing
Alerts / Escalation
Self Service Portal

SAP Customer Experience's unique features

Customer Complaint Tracking
Client Management
For Small Businesses
For Startups

Categories in common

Features

Total

1

7

20

features in common

1

features in common

Sage CRM's unique features

Real Time Reporting
Reporting & Statistics
Real Time Data
Collaboration Tools

SAP Customer Experience's unique features

Knowledge Base Management
ROI Tracking
Email Management
Reporting/Analytics

Pricing

Starting from

$45/month

Value for money

3.4

0.5

3.9

What users say about Sage CRM's value for money

Read all reviews

It helps to organize sales contacts better than Microsoft Excel. I also enjoy the shared documents feature so our company can share our important and most updated documents from branch to branch.

AR

Anonymous Reviewer

The biggest problem with it is continuous functionality. When you have database errors it can be a nightmare.

LB

Leon B.

Categories in common

Features

Total

15

111

20

features in common

15

features in common

Dynamics 365's unique features

General Ledger
Income & Balance Sheet
Lead Generation
Supply Chain Management

SAP Customer Experience's unique features

Automated Routing
Customer Complaint Tracking
Routing
Client Management

Pricing

Starting from

$50/month

Value for money

4.1

0.2

3.9

What users say about Dynamics 365's value for money

Read all reviews

The planning and financial organization helps the sales rise, helps keep good records of clients in line. Very user friendly if you know your computer well.

Emmanuel C.

Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.

sg

shelly g.

Categories in common

Features

Total

13

156

20

features in common

13

features in common

Salesforce Sales Cloud's unique features

Contract/License Management
Appointment Management
Pipeline Reports
Correlation Analysis

SAP Customer Experience's unique features

Automated Routing
Customer Complaint Tracking
Client Management
Support Ticket Management

Pricing

Value for money

4.0

0.1

3.9

What users say about Salesforce Sales Cloud's value for money

Read all reviews

Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.

SS

Shanta S.

Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.

Oliver L.

Categories in common

Features

Total

1

18

20

features in common

1

features in common

Oracle Cloud CX's unique features

Trend Analysis
Visual Analytics
Multi-Channel Data Collection
Activity Tracking

SAP Customer Experience's unique features

Lead Segmentation
Lead Management
Routing
Forecasting

Pricing

Value for money

4.1

0.2

3.9

What users say about Oracle Cloud CX's value for money

Read all reviews

I like that its a powerful simple tool and easy to use for new emplyee and it does not need special training to use. I like its elegant yet smooth platform for both browser and mobile app.

Ahmed e.

Oracle CX is a great product for interacting with our customers, giving them a good face of our company. It has lots of reports and lots of powerful tools to use.

Perry G.

Categories in common

Features

Total

16

142

20

features in common

16

features in common

SugarCRM's unique features

Reporting & Statistics
Search/Filter
Alerts/Notifications
FAQ

SAP Customer Experience's unique features

Customer Complaint Tracking
Automated Routing
Client Management
For Small Businesses

Pricing

Starting from

$49/month

Value for money

3.8

0.1

3.9

What users say about SugarCRM's value for money

Read all reviews

Which is ridiculous, any permission system should be deny by default. The email module which we use heavily is unreliable.

CM

Chris M.

This software is a mostly great well-rounded CRM, and their support team is fantastic with any questions.

JT

Joe T.

Categories in common

Features

Total

8

26

20

features in common

8

features in common

SalezShark's unique features

Sales Automation
Lead Generation
Lead Capture
API

SAP Customer Experience's unique features

Support Ticket Management
Knowledge Base Management
For Small Businesses
ROI Tracking

Pricing

Starting from

$20/month

Value for money

4.9

1.0

3.9

What users say about SalezShark's value for money

Read all reviews

Its collaboration with DataGuru makes it super efficient and I have been able to generate, manage and close several leads and opportunities. Really delighted to use it and kudos to SalezShark team.

SS

Sachin S.

It will save lots of time spent on managing sales and marketing tasks; you can invest that time on research or any other activity. Easy to use and best customer support.

AR

Anonymous Reviewer

Categories in common

Features

Total

12

101

20

features in common

12

features in common

Snapforce's unique features

Call Transfer
Quotes/Estimates
Vendor Management
Alerts/Notifications

SAP Customer Experience's unique features

Routing
ROI Tracking
Client Management
For Startups

Pricing

Starting from

$12/month

Value for money

4.3

0.4

3.9

What users say about Snapforce's value for money

Read all reviews

Was concerned all the things I needed to get done would be too much for me to do alone.

BS

Bill S.

Pleasant experience, the support team is helpful and responsive.

JS

Jean S.

Categories in common

Features

Total

13

51

20

features in common

13

features in common

Talisma CRM's unique features

Social Media Integration
Live Chat
Sales Automation
Customer Support

SAP Customer Experience's unique features

ROI Tracking
Customer Complaint Tracking
Automated Routing
Support Ticket Management

Pricing

Value for money

3.4

0.5

3.9

What users say about Talisma CRM's value for money

Read all reviews

One of the oldest software built out of India from Greatest Product minds. One think i liked was during a decade back only they pioneered the fact of OMNICHANNEL and experience management in India.

No

Naveen o.

Never experienced consistent sluggishness. Completely ruins the productivity for our teams here.

mg

melissa g.

Categories in common

Features

Total

11

49

20

features in common

11

features in common

Nimble's unique features

Shared Contacts
Customer Social Profiles
Email Templates
Calendar/Reminder System

SAP Customer Experience's unique features

Routing
Knowledge Base Management
Automated Routing
Customer Complaint Tracking

Pricing

Starting from

$19/month

Value for money

4.3

0.4

3.9

What users say about Nimble's value for money

Read all reviews

Nimble is a great app that helps to keep great interactions with our customers. It helps to track the relationship between each clients and what they need in real time.

akinlotan s.

We have been with Nimble for 5+ years and would recommend them to anyone looking for a fast, reliable storage solution with great customer support.

JG

Jeffrey G.

Categories in common

Features

Total

9

170

20

features in common

9

features in common

SAP Business ByDesign's unique features

Import/Export Management
Fund Accounting
Multi-Department/Project
Receiving/Putaway Management

SAP Customer Experience's unique features

For Small Businesses
Client Management
For Startups
Routing

Pricing

Starting from

$17/month

Value for money

3.8

0.1

3.9

What users say about SAP Business ByDesign's value for money

Read all reviews

It’s great for financial analysis. SAP ERP is a very comprehensive tool that is very helpful to my companies business to achieve best financial and customer support results.

MF

Morgan F.

A great vision, well packaged product, scalable from 10 to 999 users. It is more than robust, stable and there from 12+ years, benefiting from 42+ years of SAP experience in ERP Suites.

JB

Jérôme B.

Categories in common

CRM

Features

Total

6

119

20

features in common

6

features in common

SAP Business One's unique features

Reporting & Statistics
Inventory Management
Billing & Invoicing
Stock Management

SAP Customer Experience's unique features

Customer Complaint Tracking
Client Management
Customer Database
For Small Businesses

Pricing

Value for money

4.0

0.1

3.9

What users say about SAP Business One's value for money

Read all reviews

The sales quote and sales order functions are intuitive and help sales people create deals that they can close. The mobile app is a fantastic addition to the usefulness of the software.

NE

Nathan E.

Overall, the system is a good value for the money. It is a favorite amongst my colleagues and I would recommend it to anyone who is in the decision making process.

NB

Nina B.

Categories in common

CRM

Features

Total

12

179

20

features in common

12

features in common

Zendesk's unique features

CRM
Audit Trail
Call Logging
Configurable Workflow

SAP Customer Experience's unique features

Lead Segmentation
ROI Tracking
Pipeline Management
For Startups

Pricing

Starting from

$19/month

Value for money

4.1

0.2

3.9

What users say about Zendesk's value for money

Read all reviews

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Categories in common

Features

Total

15

150

20

features in common

15

features in common

Freshsales' unique features

For Financial Institutions
Search/Filter
Call Logging
Customer Service Analytics

SAP Customer Experience's unique features

Customer Complaint Tracking
For Small Businesses
Automated Routing
Knowledge Base Management

Pricing

Starting from

$15/month

Value for money

4.5

0.6

3.9

What users say about Freshsales' value for money

Read all reviews

It is pretty easy to use. The ability to set up sales sequencing was nice and pretty easy to do.

MB

Matt B.

Easy set up, intuitive interface, good gmail integration, decent price. I once called them for help on a saturday and someone answered and was very helpful.

James N.

Categories in common

Features

Total

15

205

20

features in common

15

features in common

Zoho CRM's unique features

Budgeting/Forecasting
Communication Management
Real Time Notifications
Social Media Integration

SAP Customer Experience's unique features

Customer Complaint Tracking
For Small Businesses
Routing
Knowledge Base Management

Pricing

Starting from

$20/month

Value for money

4.3

0.4

3.9

What users say about Zoho CRM's value for money

Read all reviews

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.

Max P.

You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.

UB

Umair B.

Categories in common

Features

Total

12

94

20

features in common

12

features in common

OnePageCRM's unique features

Real Time Notifications
CRM
Task Scheduling
Cataloging/Categorization

SAP Customer Experience's unique features

Automated Routing
For Startups
Routing
Customer Complaint Tracking

Pricing

Starting from

$9.95/month

Value for money

4.7

0.8

3.9

What users say about OnePageCRM's value for money

Read all reviews

The report features as an administrator are good and the customer support has always been 100% excellent. Fast, helpful and reliable support.

KB

Kelly B.

I love the flexibility, speed, and ease of use. It just makes sense and is super simple (you put in what you do, and the first thing you see when you log in is the obvious reminder to do it.

Ray P.

Categories in common

Features

Total

16

379

20

features in common

16

features in common

Odoo 's unique features

Cost Tracking
For Government
Billing & Invoicing
Survey/Poll Management

SAP Customer Experience's unique features

Customer Complaint Tracking
ROI Tracking
Routing
For Small Businesses

Pricing

Starting from

$20/month

Value for money

4.0

0.1

3.9

What users say about Odoo 's value for money

Read all reviews

Many errors in Multi Company, bad interface between electronic accounting from México and multicompany functionality. Hard to develop reports, the product need a similar as Crystal Reports from SAP.

AR

Anonymous Reviewer

We are implementing the Odoo software and the customer service is amazing. Our team leader, she is extremely helpful and intelligent, asking all the right questions to serve our specific needs.

kb

kim b.

Categories in common

Features

Total

13

114

20

features in common

13

features in common

Creatio CRM's unique features

Marketing Automation
Tagging
Conversion Tracking
Email Tracking

SAP Customer Experience's unique features

Automated Routing
Customer Complaint Tracking
Routing
Support Ticket Management

Pricing

Starting from

$25/month

Value for money

4.8

0.9

3.9

What users say about Creatio CRM's value for money

Read all reviews

I can honestly say its been excellent - anything we ask for has been done in good time, reliable system, great staff.

WL

Will L.

Clean intuitive interfaces that eliminate a great deal of hassle from end-user education. Robust out of the box solutions for many standard business needs.

JS

Justin S.

Categories in common

Features

Total

12

156

20

features in common

12

features in common

Pipedrive's unique features

Drag & Drop
Single Sign On
Churn Management
Pageview Tracking

SAP Customer Experience's unique features

Routing
ROI Tracking
Client Management
Customer Complaint Tracking

Pricing

Starting from

$14.9/month

Value for money

4.4

0.5

3.9

What users say about Pipedrive's value for money

Read all reviews

Overall, Pipedrive has been an awesome tool. It helps stay focused on the most important stuff.

AR

Anonymous Reviewer

The quote management function is the best part of this, reminding you of outstanding quotes and previous approved deals.

JB

John B.

Categories in common

Features

Total

12

50

20

features in common

12

features in common

NetSuite CRM's unique features

Third Party Integrations
Activity Management
Internal Chat Integration
Interaction Tracking

SAP Customer Experience's unique features

Automated Routing
For Startups
Routing
Customer Complaint Tracking

Pricing

Starting from

$129/month

Value for money

3.6

0.3

3.9

What users say about NetSuite CRM's value for money

Read all reviews

The tracking capability is fantastic and is a great to for creating transparency in terms of lead management.

Jessie M.

It will be amazing and wonderful and the very best thing, so long as you are able to make that investment. If you can't, you aren't ready for it.

WJ

Wendy J.

Categories in common

Features

Total

14

96

20

features in common

14

features in common

HubSpot CRM's unique features

Data Import/Export
Lead Nurturing
Lead Capture
Knowledge Management

SAP Customer Experience's unique features

ROI Tracking
Support Ticket Management
Automated Routing
For Small Businesses

Pricing

Value for money

4.4

0.5

3.9

What users say about HubSpot CRM's value for money

Read all reviews

The comprehensive database, the intuitive tools, the ease of deployment - all of these are appreciated about this product.

AR

Anonymous Reviewer

It is popular and used by a few other businesses that we know, so we considered it and the functionality is good.

CH

Cherie H.

Categories in common

Features

Total

9

121

20

features in common

9

features in common

Freshdesk's unique features

Case Management
Live Chat
Third Party Integrations
Recurring Issues

SAP Customer Experience's unique features

For Small Businesses
Lead Segmentation
For Startups
Client Management

Pricing

Starting from

$18/month

Value for money

4.4

0.5

3.9

What users say about Freshdesk's value for money

Read all reviews

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Anonymous Reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Categories in common

Features

Total

7

132

20

features in common

7

features in common

Mailchimp's unique features

Response Validation
Multi-Channel Management
Drip Campaigns
Social Media Integration

SAP Customer Experience's unique features

Customer Complaint Tracking
Client Management
Support Ticket Management
For Startups

Pricing

Value for money

4.4

0.5

3.9

What users say about Mailchimp's value for money

Read all reviews

I've had a very positive experience. The help desk was able to respond to some of my questions pretty quickly, I like the functionality and my emails look good.

DW

Daniel W.

I have had instances where the emails sometimes end up in the spam folder or promotions folder, which can be annoying and needs to be figured out.

RI

RABEE I.

Categories in common

Features

Total

2

46

20

features in common

2

features in common

Showcase Workshop's unique features

Mobile App
Customizable Templates
Training Management
Document Management

SAP Customer Experience's unique features

Lead Segmentation
ROI Tracking
Sales Pipeline Management
Email Management

Pricing

Starting from

$29/month

Value for money

4.3

0.4

3.9

What users say about Showcase Workshop's value for money

Read all reviews

I find Showcase super easy to use and a great way to give our clients and potential clients an easy way of updating themselves on our products.

JN

Janet N.

Our clients have been very impressed with the sales presentations. We love using the notification feature when a client opens an email generated from Showcase - our team call within 20 mins.

Phil Y.

Categories in common

Features

Total

4

73

20

features in common

4

features in common

Podium's unique features

Survey/Poll Management
Multi-Location
Social Media Monitoring
Third Party Integrations

SAP Customer Experience's unique features

Sales Pipeline Management
Knowledge Base Management
Forecasting
Customer Database

Pricing

Value for money

4.0

0.1

3.9

What users say about Podium's value for money

Read all reviews

The phone app is AWFUL and glitches constantly. Hard to see/find who you are talking to, errors out or stops working, doesn't give alerts or gives too many alerts.

CH

Cassey H.

Love the ability to assign conversations to me so I can seamlessly start answering questions and making appts with customers.

JF

Josh F.

Categories in common

Customer Experience

Features

Total

7

46

20

features in common

7

features in common

Element451 's unique features

Self Service Portal
Scheduling
Candidate Management
Lead Generation

SAP Customer Experience's unique features

Customer Database
Client Management
Support Ticket Management
ROI Tracking

Categories in common

Sales Tracking

Features

Total

4

33

20

features in common

4

features in common

Buyer Discovery's unique features

Content Management
Customizable Reports
Summary Reports
Data Import/Export

SAP Customer Experience's unique features

Sales Pipeline Management
Mobile Access
Forecasting
Customer Database

Pricing

Value for money

3.7

0.2

3.9

What users say about Buyer Discovery's value for money

Read all reviews

I like the transparency of where the data is collected from as opposed to some other intent providers. The quality of the user interface and it's connection to Salesforce and Hubspot are solid.

Jonathan U.

I am an end user, but I have had a wonderful experience thanks to many, many lead results.

VA

VALERIE A.

Categories in common

Predictive Lead Scoring

Features

Total

1

17

20

features in common

1

features in common

SurveyMonkey Audience's unique features

Benchmarking
Customizable Templates
Customizable Reports
Real Time Analytics

SAP Customer Experience's unique features

Lead Segmentation
Lead Management
Routing
Forecasting

Pricing

Value for money

4.1

0.2

3.9

What users say about SurveyMonkey Audience's value for money

Read all reviews

It’s also for great brand recognition so others are used to and comfortable using it. I like how easy it is to go back and change answers.

DA

Dawn A.

This software offers the fantastic ability to reach customers and learn without the expensive of an outside firm. Reaching our audiences has been relatively easy with the help of customer service.

AR

Anonymous Reviewer

Categories in common

Survey

Features

Total

4

18

20

features in common

4

features in common

Deltek Vantagepoint's unique features

Quotes/Estimates
Referral Tracking
Project Management
Marketing Automation

SAP Customer Experience's unique features

For Startups
Knowledge Base Management
Forecasting
Customer Database

Categories in common

CRM

Features

Total

2

8

20

features in common

2

features in common

happyhotel 's unique features

Price Optimization
Revenue Management
Competitive Analysis
For Hospitality Industry

SAP Customer Experience's unique features

Lead Segmentation
Lead Management
For Startups
Routing

Categories in common

Sales Tracking

Features

Total

10

46

20

features in common

10

features in common

Blitz's unique features

Customizable Templates
Interaction Tracking
Employee Referral Management
Calendar/Reminder System

SAP Customer Experience's unique features

Automated Routing
Customer Database
For Startups
Forecasting

Pricing

Starting from

$35/month

Value for money

4.8

0.9

3.9

What users say about Blitz's value for money

Read all reviews

Fantastic, the support staffs are true Professionals always available to address and effectively answer my questions or help me set up the system the way I want to.

JA

Jason A.

We have been happy with the performance of the software, but having a representative like Tina makes the overall experience excellent.

AH

ASHLEY H.

Categories in common

Features

Total

6

107

20

features in common

6

features in common

MyStudio's unique features

Data Import/Export
Alerts/Notifications
Event Scheduling
Billing & Invoicing

SAP Customer Experience's unique features

Forecasting
Knowledge Base Management
Customer Complaint Tracking
For Small Businesses

Pricing

Starting from

$49/month

Value for money

4.7

0.8

3.9

What users say about MyStudio's value for money

Read all reviews

With my previous software, I never felt like they listened to my concerns. MyStudio is always asking us what we need and how they can improve their software to be the best in the industry.

MW

Matt W.

Great customer service, innovative and forward thinking development team. My experience with MyStudio has always been positive and pleasant from the onset.

DO

Dayo O.

Categories in common

CRM

Features

Total

7

18

20

features in common

7

features in common

senegalCRM's unique features

Document Storage
Social Media Integration
Quotes/Estimates
Workflow Management

SAP Customer Experience's unique features

Customer Database
Knowledge Base Management
Support Ticket Management
ROI Tracking

Categories in common

CRM

Features

Total

9

75

20

features in common

9

features in common

HappyFox Help Desk's unique features

Customizable Reports
Cataloging/Categorization
Full Text Search
Customizable Fields

SAP Customer Experience's unique features

For Small Businesses
Mobile Access
For Startups
Client Management

Pricing

Starting from

$29/month

Value for money

4.5

0.6

3.9

What users say about HappyFox Help Desk's value for money

Read all reviews

Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.

KL

Kevin L.

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

Categories in common

Features

Total

2

35

20

features in common

2

features in common

Service Management Enterprise's unique features

Purchase Order Management
Scheduling
Stock Management
File Storage

SAP Customer Experience's unique features

Lead Segmentation
For Startups
Forecasting
Email Management

Pricing

Value for money

3.6

0.3

3.9

What users say about Service Management Enterprise's value for money

Read all reviews

Terrific product backed up by a very competent, knowledgeable, and professional service team.

CR

Chris R.

When I complained I continually got the runaround. There is no client download and QuickBooks integration does not work well.

JS

Julie S.

Categories in common

CRM

Features

Total

1

37

20

features in common

1

features in common

Usage Intelligence's unique features

Surveys & Feedback
Trend Analysis
Feedback Management
Unicode Compliance

SAP Customer Experience's unique features

Lead Segmentation
Lead Management
Routing
Forecasting

Categories in common

Customer Experience

Features

Total

3

41

20

features in common

3

features in common

SmartKarrot's unique features

Task Management
Trend Analysis
Onboarding
Multi-Channel Data Collection

SAP Customer Experience's unique features

Lead Segmentation
ROI Tracking
Sales Pipeline Management
Email Management

Categories in common

Customer Experience

Features

Total

1

47

20

features in common

1

features in common

VoiceAI's unique features

Search/Filter
Compliance Management
Multi-Channel Communication
Multi-Channel Management

SAP Customer Experience's unique features

Knowledge Base Management
ROI Tracking
Email Management
Reporting/Analytics

Categories in common

Customer Experience

Features

Total

5

60

20

features in common

5

features in common

Vitally 's unique features

Survey/Poll Management
Health Score
Renewal Management
Customer Management

SAP Customer Experience's unique features

Sales Pipeline Management
Mobile Access
Forecasting
Support Ticket Management

Categories in common

Customer Experience

Features

Total

1

32

20

features in common

1

features in common

Krezzo's unique features

Key Performance Indicators
Customizable Templates
Customizable Dashboard
Dashboard

SAP Customer Experience's unique features

Lead Segmentation
Lead Management

SAP Customer Experience Alternatives & Competitors

Top 10 free alternatives

Oracle CRM On Demand

Pega CRM

Sage CRM

Dynamics 365

Salesforce Sales Cloud

Oracle Cloud CX

SugarCRM

SalezShark

Snapforce

Talisma CRM

Nimble

SAP Business ByDesign

SAP Business One

Zendesk

Freshsales

Zoho CRM

OnePageCRM

Odoo

Creatio CRM

Pipedrive

NetSuite CRM

HubSpot CRM

Freshdesk

Mailchimp

Showcase Workshop

Podium

Element451

Buyer Discovery

SurveyMonkey Audience

Deltek Vantagepoint

happyhotel

Blitz

MyStudio

senegalCRM

HappyFox Help Desk

Service Management Enterprise

Usage Intelligence

SmartKarrot

VoiceAI

Vitally

Krezzo