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SAP Customer Experience vs Contactually Comparison

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Overview

SAP CRM On-Demand is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of...

Contactually is an easy-to-use system for building better relationships, and getting the most from your network. Combining...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

58

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

69

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

94

72

25

6

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.3

5

4

3

2

1

57

24

11

3

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
78%
would recommend this app

Pros

SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions.

AB

Aneesh B.

It is so easy to use, and has so many options, the interaction with the clients are everything and this software its perfect for that.

KR

Katherine R.

This tool is great for organizing and storing data. We use it to store all of our clients information and data, and it works very effectively.

Rs

Raphael s.

Pros

Great app - super useful in helping you both network with professional contacts and just keep in touch with friends you haven't spoken to in a while.

JY

Julia Y.

Great for managing contacts, follow up, etc., easily and in a 'game-ified' way. Fun and easy to use, and provides useful reminders, etc.

GF

Gordon F.

Fantastic customer service and support, great understanding of the real-world challenges of their market, solid CRM features.

Ben K.

Cons

The software is quite complex, because of this, some problems with the client arises, much more due to misinformation of the user than the tool itself.

Diogo T.

As there are many training course but the corruption give the opportunity to Bad users get opportunity almost in middle east so bad services go to the company with high cost.

AB

Adham B.

UI is awful, too much of it does not make sense how you get from one section to another. Been using it for years and I still have a hard time navigating.

AR

Anonymous Reviewer

Cons

Too bad, it's about 100% more difficult to create BB's video's in an email that is part of a program.

AR

Anonymous Reviewer

Hidden fees and some ridiculous idea that some of the features you pay extra for can expire.

Nathan B.

They have some glitches, that sometimes you end up losing your unsaved and even saved work. It has some issue with merging, where they merge unwanted data that leads to duplication of work.

NJ

Nivin J.

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features10
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Scheduling
  • Auto-Responders
  • Bulk Send
  • CAN SPAM Compliance
  • Calendar Management
  • Campaign Management
  • Campaign Planning
  • Cataloging/Categorization
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Customer Complaint Tracking
  • Customer Segmentation
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Drip Campaigns
  • Dynamic Content
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Employee Referral Management
  • Engagement Tracking
  • Estimating
  • Event Calendar
  • Event Triggered Actions
  • Forecasting
  • Image Library
  • Interaction Tracking
  • Lead Distribution
  • Lead Engagement
  • Lead Management
  • Lead Nurturing
  • Lead Segmentation
  • List Management
  • Marketing Automation
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Newsletter Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Prioritization
  • Projections
  • Purchasing & Receiving
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • Sales Pipeline Management
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Third Party Integrations
  • To-Do List
  • Web-based Deployment
  • Workflow Management
  • Total features74
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Scheduling
  • Auto-Responders
  • Bulk Send
  • CAN SPAM Compliance
  • Calendar Management
  • Campaign Management
  • Campaign Planning
  • Cataloging/Categorization
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Customer Complaint Tracking
  • Customer Segmentation
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Drip Campaigns
  • Dynamic Content
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Employee Referral Management
  • Engagement Tracking
  • Estimating
  • Event Calendar
  • Event Triggered Actions
  • Forecasting
  • Image Library
  • Interaction Tracking
  • Lead Distribution
  • Lead Engagement
  • Lead Management
  • Lead Nurturing
  • Lead Segmentation
  • List Management
  • Marketing Automation
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Newsletter Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Prioritization
  • Projections
  • Purchasing & Receiving
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • Sales Pipeline Management
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Third Party Integrations
  • To-Do List
  • Web-based Deployment
  • Workflow Management

Integrations

  • Total integrations66
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations67
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk