Most popular features of all Customer Management apps
25 reviewers had the following to say about SAP Customer Experience's features:
SAP I have used for administrative purposes and marketing, as it is a small company it has been easy to include the portfolio of clients for their management.
Pros
It is a very good option for sales and marketing teams because of its easy handling, data management is within the cloud and can be configured quickly without having a large incorporation process.
Cons
It lacks the ability to integrate with third-party applications, which can be a significant weakness since it works with the cloud.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
Highly suggest SAP CRM in the worplace.
Pros
Agents, customers, and management all love SAP CRM.
Cons
Takes time to learn the system, just like any other program, once learned though can be used to your advantage.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
It provides information which leads an insight into action, & maintains focus on productive activity. Thus, SAP CRM Sales helps the sales force of your business to secure customers, and then to develop and maintain beneficial relationship with them.
Pros
SAP Business Suite is based on SAP NetWeaver .NetWeaver provides the development and runtime environment for SAP applications and is used for the custom development and integration with other applications and systems.
Cons
CRM stands for Customer Relationship Management and is a set of methodologies and tools that helps to manage customer relationship in an organized way but the only thing is that it also helps to achieve 'Single face to customer', which means the customer will not get regular & actual information independent of channel through which the he or she is contacting your company.
Rating breakdown
Time used: 6-12 months
Frequency of use: Occasionally
Likelihood to recommend
Pros
Report generation is easy and so is the data entry in the CRM
Cons
Slows down when too much or a longer duration of data is being process from CRM. cannot access anything else if a process is running in the background
Rating breakdown
Time used: 1-2 years
Frequency of use: Monthly
Likelihood to recommend
Pros
The concept of ECC & CRM workflows are well nurture than the previous versions.
Cons
Queue Management in SAP CRM & ECC was manual push.
Rating breakdown
Time used: 2+ years
Likelihood to recommend
Recommendations to others considering SAP Customer Experience
SAP WEB UI performance should be like the MS.Net pages where MS .Net is Good too and its lighter. The Concept of business object layer (BOL) and the generic interaction layer (GenIL) has to be fine tuned its not easy when compared with .Net / Share Point features.
Pros
- SAP CRM provides user flexibility with sales, service module and also external consumers (3rd party vendors)
Cons
I would say the user experience for SAP CRM Web UI in terms of usability and acceptance is not that great (user friendly), it's a bit complex at times.
Rating breakdown
Time used: 2+ years
Likelihood to recommend
Recommendations to others considering SAP Customer Experience
I would let's look at the brighter side of this product - in terms of it's scalablity, once the user is familiar with the product and it's complexity - the results and output provided are far better than any other products out there.
We use the software to control and manage activities and services. receipt of material, travel management control of managers, presentation of accounting documents.
Pros
the management of all services under sap's care.
Cons
Code-based transactions slow the system down at times, and the interfaces to sap-powered systems are also bad.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Allow me to know a tool that is in all markets and large companies, as well as simplify the processes
Pros
It allows you to order and manage all the processes in a simple way, as well as being able to generate the different reports to know in detail the statistics of the different resources available to the company
Cons
When all the systems of a company are not based on SAP, the development of the interfaces to integrate the data that works in both environments becomes very complex.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
Pros
SAP provides a plethora of integrations between several first and third party programs that allows you to consolidate every bit of information when it comes to Data mining.
Cons
Some integrations between SAP and other a first party and third party programs requires a very technical approach.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
Pros
It will help you to integrate customer relationship management.
Cons
Need IT guy or department, requires maintenance, training to personal to understand the software and input the right data.
Rating breakdown
Time used: 6-12 months
Frequency of use: Occasionally
Likelihood to recommend
Especially salesmen have ability to seek right potential in CRM data and get benefits from it.
Pros
CRM is the critical tool for sales force which we were manually following back then.
Cons
Now i have actually switched the module but i think the mobile version should be more usable' since sales force has not always laptop with them.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
My experience has been excellent and has resulted in more efficiency within my group.
Pros
The exporting and reporting tools were excellent in determining my teams trends and overall performance.
Cons
Subtle differences between CRM and other SAP products can result in a user running into minor problems when doing uploads into the system.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
A normal CRM with standard functionality, considering that in 2019 there are less noble platforms, much more performing and definitely less expensive.
Pros
I used this CRM for 2 years because the company I was working on had implemented it as a partner.
Cons
Quite closed system, difficult to integrate with third-party systems.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
It can monitor all pre-sales activities like marketing campaigns.
Cons
The thing I don't like is the duplication of master data in CRM and SAP ERP which often causes inconsistencies.
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
A lot of third party integrations has made it more usable and integrated with other systems.
Pros
It provides almost all the e-commerce functionalities, and a lot of third party integrations for media(images, videos, etc.), tax calculations, payment providers, and a lot more already out-of-the-box.
Cons
SAP needs to focus more on technical improvement of the project and not just on marketing aspects. 4.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
You need to really understand the relationships of SAP before you start working in it, but even teaching database novices how to use SAP CRM is a pieces of cake for repetitious tasks.
Pros
The web interface is clean and easy to navigate.
Cons
Lots of clicking to get through multiple contracts, which can end up taking more time than actual analysis of the data.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
In SAP CRM, there are various modules like Service, Sales, Marketing etc.
Cons
SAP CRM has WebUI, which is difficult to customize but easy to configure.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
This implementation option with extensive functionalities and security, supports all your sales, service and marketing activities.
Pros
The on-premise software provides employees with strategic information for their clients and fluid CRM processes so that they can provide coherent and personalized customer experiences at all points of contact.
Cons
Like all software, you must have specific operating systems to perform the installation. This could increase acquisition costs.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Ease of Doing Invoice, exporting reports in excel.
Great survey software.
Pros
Survey emails are easy for people to complete and has a simple interface.
Cons
Limited types of questions and interfaces in the surveys. Can be difficult to customize the appearance of the survey and to learn how to structure the questions to properly capture the data in Salesforce.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Monthly
Likelihood to recommend
Pros
SAP continues to develop cutting edge applications and working on a customer friendly user interface. They offer a full product line so a company is able to leverage integration to all aspects of their back office.
Cons
Prior to the Cloud offerings, the UI for CRM was clunky and not user friendly.
Rating breakdown
Time used: 2+ years
Likelihood to recommend
Recommendations to others considering SAP Customer Experience
Integration should always be a top priority when evaluating software like CRM. You need to understand if all you want is a stand alone Sales tool, or a fully integrated system that provides the visibility into a 360 degree view of your customers. It is also very important to evaluate the pain points of the users to understand if the standard functionality will provide the benefits you really need.
